Welcome to the 2018 CX Leaders Council, an annual gathering of leading customer experience organisations in EMEA.

Join us at the outstanding Pennyhill Park Hotel to help plan your CX 2020.

The CX Leaders Council (CXLC) is an annual gathering of around 80 invite-only senior leaders in CX from some of the globes most iconic brands.  Now in its 4th year, this event goes from strength to strength in delivering its audience thought leadership, networking opportunities, insights into the latest trends and providing access to key Genesys executives and industry leaders.

This year’s event takes place in the UK again in the stunning 5* country property of Pennyhill Park Hotel, home of English Rugby (who will be onsite training that week!).  Spanning two days, 14-16 November, this event will provide all attendees with a memorable experience.

See below to view the summary video from our 2017 event from London’s Café Royal.

I look forward to welcoming you to the UK on 14 November 2018.

Friedbert schuh

Kind regards,

Friedbert Schuh

Senior Vice President Sales EMEA, Genesys

CX Leaders Council EMEA 2017

Stay Connected

Get the latest updates on the guest speakers, agenda and more on LinkedIn and Twitter.

Agenda to follow.

Agenda

Wednesday 14th November

TimeEvent
18.30 – 19.30

Welcome drinks & networking

19.30 – 21.30

Dinner & networking

Thursday 15th November

TimeEvent
09.30 – 10.00

Welcome CX Leaders, A Conversation On The Future

Keith Pearce, SVP Marketing and Mark Turner, EVP Genesys

What’s on the CX horizon and what future will today’s macro-trends enable?
10.00 - 10.30

Bonding with Bots: Build Emotional Engagement and Brand Attachment

Claire Beatty, Editorial Director, MIT Technology Review Insights

Audience reaction, Q&A and Perspectives
10.30 - 11.00

Artificial Intelligence – Story from the Front Line

Starting the AI Journey, A Panel Discussion

Rene Van Essen, Achmea, Marcel Hichier, Swisscom, Anders Braten, DNB

Audience reaction, Q&A, Perspectives & Morning Wrap
11.00 - 11.30

Coffee break

11.30 - 12.00

Blended AI, Automation & Efficiency: Where to Start the Journey

Richard Hawker, Principal, Bain & Company

12.00 - 12.45

The Role of AI beyond Service into Sales: The Bank of Ireland Story

Richard McCrossan, Digital, Genesys + Gerard O’Loughlin, Digital Channel Manager, Bank of Ireland

Audience reaction, Q&A and Perspectives
12.45 – 14.15

Lunch

14.15 - 15.15

Connecting Moments

Merijn te Booij, CMO Genesys & Simon Wright, Director of AI, AR & Futures

15.15 - 15.45

Winter Innovations from Genesys

Steve Rutledge, SVP Product Management, Genesys

15.45 – 16.15

Coffee break

16.15 – 17.00

Artificial Intelligence and Ethics

The Ethics of Artificial Intelligence: How far do we go?

Keith Pearce, SVP Genesys interviews:

Ray Bilsby, NSPCC: Andrea Eusebi, Unicredit Italy

Audience reaction, Q&A and Perspectives
17.00 - 17.15

Wrap up

17.15 – 18.45

Free time – chill out in the spa, hit the golf course or stroll around the extensive hotel grounds

18.45 – 19.15

Cocktails

19.15 – 22.00

Dinner & entertainment

Guest speaker: Will Greenwood, England Rugby Hero!

Pennyhill Park is home to the English Rugby team. A stay here would not be complete without homage to this great British sport!

Friday 16th November

Departures at leisure, but we’d love for you to maximise on your stay and a CX Experience from Genesys:

TimeEvent
07.30 – 12.00

Optional golf tournament onsite

Optional use of spa with complimentary treatments

Optional English Country Pursuits in the hotel grounds – archery & pistol shooting etc

Speakers

We will keep you updated as our Genesys experts; Customers and Industry leaders are confirmed – watch this space!

Mark Turner

Executive Vice President, Genesys

Keith headshot newsqw

Keith Pearce

SVP Marketing, Genesys

Merijn te Booij

Chief Marketing Officer, Genesys

Claire Beatty

Editorial Director, MIT Technology Review Insights

Simon wright2250

Simon Wright

Director of AI, AR & Futures, Genesys

Webinar speaker rik mccrossan

Richard McCrossan

Digital, Genesys

Renevanessen250

Rene Van Essen

Enterprise Architect, Achmea

Raybilsby250

Ray Bilsby

Chief Information Officer, NSPCC

Marcelhischier250

Marcel Hischier

Head of Department, Swisscom

Mark kellysq

Mark Kelly

Head of Group Web Services, Bank of Ireland

Richardhawker250

Richard Hawker

Principal, Bain

Will greenwood250

Will Greenwood

England Rugby Hero

Miles harrisonsq250

Miles Harrison

Sky Sports Rugby Commentator

Venue

Pennyhill Park
London Rd
Bagshot,
GU19 5EU

Register

To register your interest for this invite-only event please leave your details below.  We look forward to seeing you there!

Genesys will cover hotel and transfer costs for 2 nights. Travel costs is at delegates’ expense.

Thank you for registering.

You are now registered for CX Leaders Council EMEA 2018. We will send you an email reminder prior to the event.