Listen to how Belfius Bank―an autonomous Belgian banking and insurance group serving self-employed individuals, small and medium-sized enterprises, corporations, and public and social institutions―puts the customer at the heart of their enterprise.
Belfius Bank strives to go the extra mile to provide personalised, high-speed service. They implemented workforce management to optimise and improve forecasting and monitoring of resources to ensure excellent virtual service, regardless of interaction channel.
“We really appreciated the collaboration and the value added by Genesys.”
Carine Demol, Contact Center Manager, Belfius Bank