Prove your skills with Genesys certification

Get the knowledge you need to succeed with Genesys

Gain more business value from your Genesys investment, including more effective adoption and higher quality performance. Pick the Genesys certification that is right for you.

More readily meet your customers’ needs by enrolling in Genesys University SIP training and certification.

Explore available Genesys certification classes

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We have improved our customer service and client satisfactionm thanks to the training and services provided by Genesys University.

Fernando Santiago, Communications and Call Center Manager, Cablemás

Genesys Certified Associate (GCA)

Supervisors, administrators and associate consultants will become proficient in performing standard out-of-the-box functions with Genesys. The GCA certification meets Genesys Partner Programme requirements.

Genesys Certified Professional (GCP)

Technical professionals with some Genesys knowledge and experience can perform standard out-of-the-box functions, plus customise, troubleshoot and maintain implementations. The GCP certification for these three roles meets Genesys Partner Programme requirements:
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Consultant

Consultants, system administrators and approved subcontractors can assist Genesys partners and customers in the planning, installation, configuration and maintenance of their systems.

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Developer

System integrators, telephony specialists and Genesys partners can develop applications using the Platform Software Development Kit.

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Support

Consultants, system administrators and approved subcontractors can help Genesys partners and customers troubleshoot configuration issues.

Pre-sales programme

Partners gain comprehensive and relevant knowledge of Genesys solutions for pre-sales activities.

cloud-based contact center

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Review

Review your testing options and Genesys certification policies.

Find

Find setup information for online testing.

Log in

Log in to get details about each exam, download exam study guides, and discover new and updated exams that launch throughout the year.

Schedule

Review your testing options and Genesys certification policies.

Ask

Ask your regional Genesys University contact to find out everything you need to know—from eligibility to dress code.

Explore

Explore everything you can do in the Genesys University Curriculum Guide.

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