Empower your team with customer experience training from Genesys University

Deliver better experiences today and tomorrow with training

Whether you want to take the skills of your staff to the next level or future-proof your own career, achieve your goals with customer service training from Genesys University.

Explore the full range of available classes

Find training in your region

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globe-latam
globe-emea
asia-pacific

Discover customer experience training

These online sessions keep you informed, help you transform your customer journey and put you at the top of your field. Discover the CX Masters Series of courses or learn more about the full customer experience training programme.

customer experience training
certification

Increase your expertise and get certified

Achieve higher-quality performance from your staff, better retain technical experts and improve business outcomes through certification.

Log in to the training portal for

purecloud platform
pureconnect platform
pureengage platform

Find your local training resource

Americas

North America

Phone: +1 650 466 2300

Email: gu.na@genesys.com

Latin America

Phone: + 55 (11) 99442 0840

Email: training.latam@genesys.com

Europe, the Middle East and Africa

United Kingdom, Ireland & South Africa

Phone: +44 (0) 1276 457 058

Email: training.registration@genesys.com

Benelux, Scandinavia & Baltics

Phone: +31 35 625 7226

Email: training.ne@genesys.com

Central & Eastern Europe

Phone: +49 (0) 89 451 259 178

Email: training.germany@genesys.com

France & North Africa

Phone: +33 (0) 1 41 10 17 64

Email: training.france@genesys.com

Germany, Austria & Switzerland

Phone: +49 (0) 451 259 176

Email: training.germany@genesys.com

Italy & Middle East

Phone: +39 02 94751782

Email: training.italy@genesys.com

Asia Pacific

Australia & New Zealand

Phone: +61 2 9463 8517

Email: training.apac@genesys.com

China, Hong Kong & Taiwan

Phone: +86 10 5920 4238

Email: training.china@genesys.com

India

Phone: +91 9810220542

Email: training.india@genesys.com

Indonesia, Malaysia, Philippines, Singapore, Thailand & Vietnam

Phone: +81 3 6361 8055

Email: training.asean@genesys.com

Japan/Korea

Phone: +81 3 6361 8055

Email: training.japan@genesys.com

Live Assistance

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