Genesys PureCloud

All-in-one cloud contact centre solution

Connect phone, email, chat and social through one easy-to-use tool.

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Everything in one place

Empower your agents with a 360-degree view of the customer.

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Lightning-fast deployment

Deploy in minutes while meeting compliance requirements.

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Proven availability

Configured with redundancy for ultimate reliability.

PureCloud makes relationships simple

Offer unparalleled reliability and consistent experience no matter how your customer contacts you.

Outbound Campaigns (Dialer)

  • Execute dial modes and campaign tactics that keep agents productive, costs low and contact rates high.

Workforce Optimisation

  • Capabilities include multichannel recording, quality management, workforce management, performance monitoring and more.

Speech-Enabled IVR

  • Includes a simple drag-and-drop editor for setting up menus, out-of-the-box keywords, and robust multilingual support.

WebRTC Softphone

  • Use your browser as a phone. Simply plug in your headset and go!

Omnichannel Routing

  • Your customer can connect with you on any channel and your system will recognise that customer, and route them to the best agent or support tech.

Dashboard and Reports

  • With a single dashboard, access information on current state, as well as historical metrics across all media types.

Integrates with the systems you use today

You deserve tools that not only work well, but work well together.

What our customers are saying

More than 1,400 companies in over 100 countries trust the PureCloud® platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.

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“I have transitioned from 3 separate systems for Outbound, Email/Chat and IVR and now all of my agents are in 1 system. We have a much more customer-centric experience with better flow.”

Teri Pedersen
VP – HR, PAYROLL, CONTACT CENTRE, BACK IN BLACK, INC.

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“The ability to make changes, publish, and ‘go-live’ all in one screen streamlines call centre operations and improves efficiencies and productivity.”

Chris Brooks
DIRECTOR, CALL CENTRE & HR OPERATIONS, SHAG CLF

Book a Personalised demo

See the PureCloud platform in a Personalised Demo now

Get answers to your questions about Customer Experience and how to manage your interactions smoothly and efficiently.

Our experts will guide you through our solution and advise you on how to get the best for your customer relationship.

Live Assistance

Live Assistance