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Solutions to build better customer experiences

By industry
By org type
By use case

By industry

Your business, your needs. Discover how Genesys technology helps organisations in your industry overcome specific challenges for better experiences and results.

Banking

Transform banking engagement with seamless experiences across channels.

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BPO

Stay competitive, deliver positive outcomes for your customers.

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Government

Deliver on the promise of digital government.

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Healthcare

Create secure, connected patient experiences at every touchpoint.

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Insurance

Exceed client expectations with connected, cross-channel experiences.

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Retail

Personalise the shopping experience with a connected journey.

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Manufacturing

Reimagine customer engagement across the manufacturing journey.

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Telecommunications

Securely provide seamless support from any channel.

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By org type

Find your fit. Whether you’re a growing company, an industry leader or a global brand, Genesys has a solution to meet your needs. Learn how businesses like yours partner with us.

Enterprise

Manage complex experiences with enterprise contact centre software.

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Mid-sized

Drive custom experiences at scale with agile, flexible solutions.

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SMB

Deliver big customer experiences with small business solutions.

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By use case

Find the right solution for your specific needs. Genesys makes it easy to solve challenges and achieve results within specific business units and focus areas.

Customer service

Build your dream customer service centre. Provide the experiences customers want — and the call centre tools employees need.

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IT

Reduce IT burdens and increase efficiency with a unified open cloud platform.

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Move from legacy

Experience the difference with Genesys. Migrate your legacy contact centre to the cloud at your own pace with a personalised plan.

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Move to cloud

Move your current Genesys platform to the cloud quickly with a proven migration methodology. Join hundreds of other Genesys customers.

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Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.