Make every moment count

Come see the future of customer experience at G-Summit Wellington

24 July 2019, Wellington, New Zealand

Be part of the largest CX event series in ANZ.

Learn about emerging technologies, talk with peers, explore the future of customer experience, and in the process, learn to make every moment count.

G-Summit Wellington 2019 is gathering visionaries, partners and industry thought leaders from across New Zealand. Join us to hear from engaging and dynamic speakers, and participate in interactive presentations that address the main challenges to delivering exceptional customer experience.

With this year’s event theme Make Every Moment Count’G-Summit will focus on how innovations in AIthe evolution of omnichannel functionality and Genesys Cloud can be a game changer.

Stay Connected

Get the latest updates on the guest speakers, agenda and more on LinkedIn and Twitter.

Follow the conversation at #GenesysLive


8:00 – 08:50

Arrival & registration

08:50 - 9:00

Welcome to G-Summit19


  • Gwilym Funnell, Managing Director ANZ, Genesys
9:00 – 9:40

Genesys Keynote: Make Every Moment Count

9:40 – 10:00

Customer Case Studies

10:00 – 10:30

Industry Connected - Facilitated networking

10:30 - 11:00

Morning Tea

11:00 - 11:30

Genesys Solution Keynote


  • Fernando Egea, Vice President Strategic Solutions, Genesys
11:30– 11:50

Customer Case Study

11:50 - 12:05

Solution Demo: Make Every Moment Count

12:05 - 12:20

Make A Difference

12:20 – 13:20

Lunch & Networking

13:20 - 15:05

G-Summit Breakout Sessions

15:05 - 15:35

Afternoon tea

15:35 - 15:45

CX Heroes

15:45 – 16:05

Customer Case Study

16:05 - 16:45

External Keynote


  • Geoff Knight - Transformation Highway
16:45 - 16:55

Closing Remarks


  • Keith Budge, Senior Vice President, General Manager Asia Pacific & Japan, Genesys
16:55 – 18:00

Cocktail Hour


We will keep you updated as our Genesys experts; Customers and Industry leaders are confirmed – watch this space!

Dan Arra

Dan Arra

Vice President Sales, Genesys

Keith Budge

Keith Budge

Senior Vice President, General Manager Asia Pacific & Japan, Genesys

Gwilym Funnell

Gwilym Funnell

Managing Director ANZ, Genesys

Fernando Egea

Fernando Egea

Vice President Strategic Solutions, Genesys

Sophie Giesen

Sophie Giesen

Senior Manager, Stategic Business Consulting ANZ, Genesys

Courtney Harland

Courtney Harland

Senior Solutions Consultant, Genesys

Geoff Knight square

Geoff Knight

Keynote Speaker



Supporting Partner


Museum of New Zealand Te Papa Tongarewa
55 Cable Street, Te Aro
Wellington, NEW ZEALAND


As a CX expert and market leader, you won’t want to miss the chance to network with other Genesys customers, partners, Genesys senior executives and solutions experts to gather, exchange, inform, and develop new strategies and tactics to support improving your Customer Experience.

We look forward to seeing you there!

Live Assistance

Live Assistance