{"id":631617,"date":"2026-06-29T17:24:04","date_gmt":"2026-06-30T00:24:04","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/non-vert-modernization-set-your-2027-strategy-in-motion"},"modified":"2026-07-08T08:25:54","modified_gmt":"2026-07-08T15:25:54","slug":"non-vert-modernization-set-your-2027-strategy-in-motion","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/de-de\/webinars\/non-vert-modernization-set-your-2027-strategy-in-motion","title":{"rendered":"Workshop zur CX-Modernisierung: Stellen Sie die Weichen f\u00fcr Ihre KI-Strategie\u00a02027"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220; el_class=&#8220;mb-1&#8243;]<\/p>\n<p class=\"pre_h1\"><strong>Interaktiver virtueller Workshop<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8220;&#8220;]<\/p>\n<h1><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\">Modernisierung <\/span><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\">der Customer Experience<\/span><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\">: <\/span><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\">Stellen Sie die Weichen f\u00fcr Ihre KI-Strategie 2027<\/span><\/h1>\n<p>Ermitteln Sie gezielt Modernisierungsm\u00f6glichkeiten f\u00fcr Ihre Customer Experience und profitieren Sie von umsetzbaren Empfehlungen, die auf Ihr Unternehmen zugeschnitten sind.<\/p>\n<p><strong>30. September 2026 um 10 Uhr CEST<br \/>\n<\/strong><strong>Maximale Teilnehmerzahl: 45 Personen<\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243; el_id=&#8220;form&#8220; offset=&#8220;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Willkommen zur\u00fcck<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Nicht du?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht0000025UgJIAU\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/631617?thankyou=631617&page_type=webinars&page_attr=Best%20Practice\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/631617\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"upcoming-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"de-de\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/631617\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"631617\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Gesch\u00e4ftliche E-Mail\" placeholder=\"Gesch\u00e4ftliche E-Mail\">\n        <label for=\"fe192\">Gesch\u00e4ftliche E-Mail<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Vorname\">\n        <label for=\"fe190\">Vorname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nachname\">\n        <label for=\"fe191\">Nachname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Vorstand<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Federf\u00fchrender Partner<\/option><option value=\"Engineer \/ Architect\">Ingenieur\/Architekt<\/option><option value=\"Consultant\">Berater<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Mitarbeiter<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe219\">Position<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Forderungen<\/option><option value=\"Collections\">Forderungsmanagement<\/option><option value=\"Contact Center Management\">Contact Center-Management<\/option><option value=\"Customer Experience\">Customer\u00a0Experience<\/option><option value=\"Customer Service\">Kundenservice<\/option><option value=\"Ecommerce\/Digital Channels\">E-Commerce\/digitale Kan\u00e4le<\/option><option value=\"Finance\">Finanzen<\/option><option value=\"Human Resources\">Personalwesen<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT-Architektur<\/option><option value=\"IT Infrastructure\">IT-Infrastruktur<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Betriebs-\/Prozessmanagement<\/option><option value=\"Production Management\">Produktionsleitung<\/option><option value=\"Purchasing\">Kauf<\/option><option value=\"Sales\">Vertrieb<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe218\">Anwendungsbereiche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Unternehmensname\">\n        <label for=\"fe193\">Unternehmensname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefon\">\n        <label for=\"fe215\">Telefon<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Land<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Ihre Website\">\n        <label for=\"fe801\">Ihre Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Stadt\">\n        <label for=\"fe226\">Stadt<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Jobtitel\">\n        <label for=\"fe220\">Jobtitel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Bankwesen<\/option><option value=\"Business Services\">Unternehmensdienstleistungen<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energie- und Versorgungsunternehmen<\/option><option value=\"Entertainment\">Unterhaltungsbranche<\/option><option value=\"Government\">Beh\u00f6rden<\/option><option value=\"Insurance\">Versicherungen<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologie<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Sonstige<\/option>\n        <\/select>\n        <label for=\"fe221\">Branche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u2026 informiere mich nur<\/option><option value=\"Gathering business requirements\">\u2026 recherchiere die Anforderungen<\/option><option value=\"Comparing solutions\">\u2026 vergleiche L\u00f6sungen<\/option><option value=\"Ready for a conversation\">\u2026 bin an einem Gespr\u00e4ch interessiert<\/option>\n        <\/select>\n        <label for=\"fe222\">Ich \u2026<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21\u201350<\/option><option value=\"51-100\">51\u2013100<\/option><option value=\"101-300\">101\u2013300<\/option><option value=\"301-500\">301\u2013500<\/option><option value=\"501-1000\">501\u20131000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Kein Contact\u00a0Center<\/option><option value=\"Don't Know\">Ich wei\u00df es nicht<\/option>\n        <\/select>\n        <label for=\"fe225\">Anzahl der Arbeitspl\u00e4tze im Contact Center<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box required\"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Ja. Ich m\u00f6chte per E-Mail oder Telefon \u00fcber Neuigkeiten zu Genesys auf dem Laufenden gehalten werden.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Ich h\u00e4tte es gern, dass mich jemand kontaktiert.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Jetzt anmelden\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Jetzt anmelden\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Durch die Bereitstellung Ihrer Informationen erkl\u00e4ren Sie sich mit unseren <a href=\"https:\/\/www.genesys.com\/de-de\/company\/legal-docs\/datenschutzerklaerung\" target=\"_blank\">Datenschutzbestimmungen<\/a> einverstanden<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;630570&#8243; css=&#8220;&#8220; rounded_corners=&#8220;rounded-lg&#8220;][\/vc_column][vc_column width=&#8220;5\/12&#8243; offset=&#8220;vc_col-md-offset-1 vc_col-md-5&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2><span class=\"NormalTextRun SCXW111246008 BCX0\">Entdecken Sie die M\u00f6glichkeiten <\/span><span class=\"NormalTextRun SCXW111246008 BCX0\">einer modernen Customer Experience:<\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<p class=\"text-20\"><span class=\"TextRun SCXW93160063 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW93160063 BCX0\">Weniger Routineanfragen, mehr intelligenter Self-Service mit schnellen Antworten<\/span><\/span><\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<p class=\"text-20\"><span class=\"TextRun SCXW247127982 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW247127982 BCX0\">Nahtlose Probleml\u00f6sungen \u00fcber alle Kan\u00e4le hinweg statt fragmentierter Serviceanfragen<\/span><\/span><\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<p class=\"text-20\"><span class=\"TextRun SCXW233348798 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW233348798 BCX0\">KI-gest\u00fctzte Automatisierung mit bedarfsgerechter pers\u00f6nlicher Unterst\u00fctzung statt abgebrochener Self-Service-Vorg\u00e4nge<\/span><\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2 style=\"text-align: center;\"><span class=\"TextRun MacChromeBold SCXW51842528 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW51842528 BCX0\" data-ccp-charstyle=\"normaltextrun\" data-ccp-charstyle-defn=\"{&quot;ObjectId&quot;:&quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;Arial&quot;,469777843,&quot;Calibri&quot;,469777844,&quot;Calibri&quot;,201341986,&quot;1&quot;,469769226,&quot;Calibri,Arial&quot;,268442635,&quot;22&quot;,469775450,&quot;normaltextrun&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;normaltextrun&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}\">Legen Sie das Fundament f\u00fcr Ihre KI-Strategie und ebnen Sie den Weg in eine erfolgreiche Zukunft<\/span><\/span><span class=\"EOP Selected SCXW51842528 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false}\">\u00a0<\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8220;&#8220;]<span class=\"NormalTextRun SCXW122899987 BCX0\">Nehmen Sie gemeinsam mit Branchenkollegen an einem 90\u2011min\u00fctigen interaktiven virtuellen Workshop mit Genesys-Experten teil. Erfahren Sie, wie KI-gest\u00fctzte Orchestrierung Unternehmen dabei unterst\u00fctzt, die Customer Experience bei allt\u00e4glichen Interaktionen in nahtlose, proaktive Erlebnisse zu verwandeln, die Effizienz, Kundenbindung und Wachstum f\u00f6rdern.<\/span><\/p>\n<p><span class=\"TextRun SCXW214877897 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW214877897 BCX0\" data-ccp-charstyle=\"normaltextrun\" data-ccp-charstyle-defn=\"{&quot;ObjectId&quot;:&quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;Arial&quot;,469777843,&quot;Calibri&quot;,469777844,&quot;Calibri&quot;,201341986,&quot;1&quot;,469769226,&quot;Calibri,Arial&quot;,268442635,&quot;22&quot;,469775450,&quot;normaltextrun&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;normaltextrun&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}\">Anhand praxisnaher Beispiele, Live-Demonstrationen und interaktiver Diskussionen identifizieren Sie die gr\u00f6\u00dften Optimierungspotenziale in Ihrer Customer Experience und beleuchten das Potenzial moderner KI-Funktionen f\u00fcr die Entwicklung praxisnaher n\u00e4chster Schritte f\u00fcr Ihr Unternehmen.<\/span><\/span><\/p>\n<p>Sie verlassen den Workshop mit konkreten Erkenntnissen und einer klaren Roadmap f\u00fcr die Umsetzung Ihrer Gesch\u00e4ftsziele.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;2\/3&#8243; el_class=&#8220;col-md-8 offset-md-2 order-1 order-md-1&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2 style=\"text-align: center;\">Das Programm auf einen Blick<\/h2>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<p class=\"text-20\" style=\"text-align: center;\">Begr\u00fc\u00dfung und Workshop-\u00dcberblick<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<p class=\"text-20\" style=\"text-align: center;\">Herausforderungen in Customer Experience\u00a0(CX) und Employee Experience\u00a0(EX)<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<p class=\"text-20\" style=\"text-align: center;\">Priorisierung von Modernisierungspotenzialen<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<p class=\"text-20\" style=\"text-align: center;\">KI-gest\u00fctzte L\u00f6sungen in der Praxis<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<p class=\"text-20\" style=\"text-align: center;\">Quantifizierung des gesch\u00e4ftlichen Nutzens<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<p class=\"text-20\" style=\"text-align: center;\">Ihr Weg zur Modernisierung<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8220;.vc_custom_1782740157549{margin-top: 15px !important;}&#8220;]<\/p>\n<h2 style=\"text-align: center;\">Warum sich die Teilnahme lohnt<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text css=&#8220;&#8220;]<strong>Interaktives Lernen mit unmittelbarem Nutzen<\/strong><\/p>\n<p>Identifizieren Sie Modernisierungschancen und entwickeln Sie konkrete n\u00e4chste Schritte f\u00fcr die Anwendung in Ihrem Unternehmen.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text css=&#8220;&#8220;]<strong><span class=\"TextRun MacChromeBold SCXW62157030 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW62157030 BCX0\" data-ccp-charstyle=\"normaltextrun\" 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virtuellen Workshop mit Fachkollegen aus. Diskutieren Sie gemeinsame Herausforderungen und gewinnen Sie Einblicke in bew\u00e4hrte Strategien f\u00fcr Modernisierung und KI-Einf\u00fchrung.<\/span><\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220; el_class=&#8220;mb-1&#8243;] Interaktiver virtueller Workshop [\/vc_column_text][vc_column_text css=&#8220;&#8220;] Modernisierung der Customer Experience: Stellen Sie die Weichen f\u00fcr Ihre KI-Strategie 2027 Ermitteln Sie gezielt Modernisierungsm\u00f6glichkeiten f\u00fcr Ihre Customer Experience und profitieren Sie von umsetzbaren Empfehlungen, die auf Ihr Unternehmen zugeschnitten sind. 30. 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