{"id":627178,"date":"2025-10-13T10:29:23","date_gmt":"2025-10-13T17:29:23","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/agentic-ai-in-action-building-trusted-compliant-cx-systems"},"modified":"2026-05-28T16:33:51","modified_gmt":"2026-05-28T23:33:51","slug":"agentic-ai-in-action-building-trusted-compliant-cx-systems","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/de-de\/webinars\/agentic-ai-in-action-building-trusted-compliant-cx-systems","title":{"rendered":"Agentische KI in der Praxis: Aufbau vertrauensw\u00fcrdiger, konformer CX-Systeme"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row el_id=&#8220;Registrieren&#8220;][vc_column width=&#8220;2\/3&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2>Agentische KI in der Praxis: Aufbau vertrauensw\u00fcrdiger, konformer CX-Systeme<\/h2>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=&#8220;&#8220;]Bei agentischer KI (Agentic AI) geht es nicht um vollst\u00e4ndige, sondern um kalibrierte Autonomie: das richtige Ma\u00df an Intelligenz f\u00fcr jede Aufgabe, bei gleichzeitiger Wahrung von Sicherheit, Compliance und Kontrolle.<\/p>\n<p>Erfahren Sie, wie diese Prinzipien in realen Customer Experience (CX)-Umgebungen zum Leben erweckt werden. Sie lernen, wie Sie KI-Systeme entwerfen, die Automatisierung mit menschlicher Aufsicht in Einklang bringen\u00a0\u2013 durch die Kombination von Schlussfolgerung, Governance und Transparenz, sodass jede Aktion erkl\u00e4rbar, nachvollziehbar und vertrauensw\u00fcrdig bleibt.<\/p>\n<p><strong>Erfahren Sie, wie Sie:<\/strong><\/p>\n<ul>\n<li>Kalibrierte Autonomie anwenden, um das Intelligenzniveau an jede Aufgabe anzupassen\u00a0\u2013 ohne Kompromisse bei Sicherheit oder Compliance.<\/li>\n<li>Agentische Workflows entwerfen, die deterministische Automatisierung mit Retrieval-Augmented Generation\u00a0(RAG) f\u00fcr eine sichere und kontrollierte Ausf\u00fchrung verbinden.<\/li>\n<li>Zero-Trust-Prinzipien implementieren, um den Datenschutz und die betriebliche Resilienz zu verbessern.<\/li>\n<li>Compliance in gro\u00dfem Ma\u00dfstab automatisieren, indem Sie Policy-as-Code-Leitlinien f\u00fcr Einwilligung, Datenresidenz und Aufbewahrung nutzen.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8220;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Willkommen zur\u00fcck<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Nicht du?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input 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value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/627178\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"627178\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Gesch\u00e4ftliche E-Mail\" placeholder=\"Gesch\u00e4ftliche E-Mail\">\n        <label for=\"fe192\">Gesch\u00e4ftliche E-Mail<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Vorname\">\n        <label for=\"fe190\">Vorname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" 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Ich m\u00f6chte per E-Mail oder Telefon \u00fcber Neuigkeiten zu Genesys auf dem Laufenden gehalten werden.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Ich h\u00e4tte es gern, dass mich jemand kontaktiert.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Ansehen\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Ansehen\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Durch die Bereitstellung Ihrer Informationen erkl\u00e4ren Sie sich mit unseren <a href=\"https:\/\/www.genesys.com\/de-de\/company\/legal-docs\/datenschutzerklaerung\" target=\"_blank\">Datenschutzbestimmungen<\/a> einverstanden<\/span><\/div><\/div><\/form><\/div>[vc_row_inner][vc_column_inner][vc_column_text css=&#8220;&#8220;]<\/p>\n<h3 style=\"text-align: center;\">Unsere Referenten<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8220;yes&#8220; content_placement=&#8220;top&#8220; el_class=&#8220;speaker_list&#8220;][vc_column_inner width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;597383&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220; img_size=&#8220;full&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<p style=\"text-align: center;\"><strong>James Walford <\/strong><br \/>\n<span data-olk-copy-source=\"MessageBody\">AI Innovations Director<\/span><br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;597384&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220; img_size=&#8220;full&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<p style=\"text-align: center;\"><strong>Trevor Oakes<\/strong><br \/>\nPrincipal Solution Consultant<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row el_id=&#8220;Registrieren&#8220;][vc_column width=&#8220;2\/3&#8243;][vc_column_text css=&#8220;&#8220;] Agentische KI in der Praxis: Aufbau vertrauensw\u00fcrdiger, konformer CX-Systeme [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=&#8220;&#8220;]Bei agentischer KI (Agentic AI) geht es nicht um vollst\u00e4ndige, sondern um kalibrierte Autonomie: das richtige Ma\u00df an Intelligenz f\u00fcr jede Aufgabe, bei gleichzeitiger Wahrung von Sicherheit, Compliance und Kontrolle. Erfahren Sie, wie diese Prinzipien in realen Customer Experience (CX)-Umgebungen zum [&hellip;]<\/p>\n","protected":false},"author":1067,"featured_media":598641,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16271,16219,16372],"tax_products_programs":[16496],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[17077],"class_list":["post-627178","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice","tax_capability_sitewide-digital-de-de","tax_capability_sitewide-ai-and-automation-de-de","tax_capability_sitewide-security-and-availability-de-de","tax_products_programs-genesys-ai-de-de","tax_segment-enterprise-de-de"],"acf":{"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","is_on_demand":false,"item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","w_tycontent":"","media_type":"embed","media_position":"left","disable_next_steps":false,"display_desc":false,"title_align":"left","ns_title":"","ns_subtitle":"","get_started_config":"default","is_zoom":false,"media_embed":"<iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/VJpcn6nkJ0w?si=bBju-2UhVxRNK5Ym\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>","resource_next_steps":[{"ID":113653,"post_author":"1","post_date":"2018-11-14 09:48:14","post_date_gmt":"2018-11-14 17:48:14","post_content":"","post_title":"AI Ethics Guidelines","post_excerpt":"","post_status":"draft","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"ai-ethics-guidelines","to_ping":"","pinged":"","post_modified":"2025-07-14 09:24:36","post_modified_gmt":"2025-07-14 16:24:36","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=collateral&#038;p=113653","menu_order":0,"post_type":"collateral","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":529403,"post_author":"890","post_date":"2024-07-16 13:35:22","post_date_gmt":"2024-07-16 20:35:22","post_content":"","post_title":"Das Genesys Cloud AI Modell zur schrittweisen Einf\u00fchrung","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"the-genesys-cloud-ai-progressive-adoption-model","to_ping":"","pinged":"","post_modified":"2024-07-25 07:38:04","post_modified_gmt":"2024-07-25 14:38:04","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/das-genesys-cloud-ai-modell-zur-schrittweisen-einfuehrung","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":536877,"post_author":"731","post_date":"2024-09-12 06:05:39","post_date_gmt":"2024-09-12 13:05:39","post_content":"[vc_section][vc_row][vc_column width=\"2\/3\"][vc_column_text css=\"\"]\r\n<p class=\"pre_h1\">On-demand Webinar<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h1>[this_page_title]<\/h1>\r\n[\/vc_column_text][vc_column_text css=\"\"]<strong>Die Bedeutung des Einsatzes von KI-Technologie zur Verbesserung der Kundenzufriedenheit in der modernen Gesch\u00e4ftswelt verstehen.<\/strong>[\/vc_column_text][vc_single_image image=\"518349\" css=\"\"][vc_row_inner][vc_column_inner][vc_column_text css=\"\"]Der Einsatz von k\u00fcnstlicher Intelligenz (KI) zur Verbesserung der Kundenerfahrung (CX) ist nicht nur eine Option, er ist eine Notwendigkeit. 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