{"id":615513,"date":"2026-02-23T01:57:53","date_gmt":"2026-02-23T09:57:53","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/kunden-referenz-forum-rabobank"},"modified":"2026-02-24T01:40:45","modified_gmt":"2026-02-24T09:40:45","slug":"customer-reference-forum-rabobank","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/de-de\/webinars\/customer-reference-forum-rabobank","title":{"rendered":"Kunden Referenz Forum &#8211; Rabobank"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8220;7\/12&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h1>Beschleunigung der KI-Transformation bei der Rabobank<\/h1>\n<p>[\/vc_column_text][vc_column_text css=&#8220;&#8220;]<\/p>\n<p class=\"s3\">Durch die Umstellung auf Genesys Cloud CX 4 \u2013 die neueste und fortschrittlichste Version der Genesys Cloud CX-Plattform \u2013 erschlie\u00dft sich die Rabobank eine Reihe leistungsstarker neuer KI-Funktionen, die das digitale Bankerlebnis weiter verbessern werden.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8220;&#8220;]Registrieren Sie sich, um On-Demand-Inhalte anzusehen.[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8220;&#8220;]<br \/>\nIn diesem Gespr\u00e4ch mit Thom Kokhuis, Senior Vice President f\u00fcr Conversational und GenAI sowie CRM, und Mike Szilagyi, General Manager f\u00fcr Genesys Cloud, werden wir dar\u00fcber sprechen, wie die Rabobank:<\/p>\n<ul>\n<li>ihre KI-Strategie mit CX4 beschleunigt,<\/li>\n<li>GenAI-gest\u00fctztes Conversational Banking anbietet und<\/li>\n<li>Automatisierung, Qualit\u00e4t und Konsistenz vorantreibt, um das Kundenerlebnis zu verbessern.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8220;1\/3&#8243; offset=&#8220;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h3 class=\"text-balance\" style=\"text-align: center;\">Sehen Sie sich das On-Demand-Video an, um mehr zu erfahren.<\/h3>\n<p>[\/vc_column_text]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Willkommen zur\u00fcck<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Nicht du?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht000001x89MIAQ\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/615513?thankyou=615513&page_type=webinars\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/615513\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"de-de\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/615513\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"615513\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Gesch\u00e4ftliche E-Mail\" placeholder=\"Gesch\u00e4ftliche E-Mail\">\n        <label for=\"fe192\">Gesch\u00e4ftliche E-Mail<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Vorname\">\n        <label for=\"fe190\">Vorname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nachname\">\n        <label for=\"fe191\">Nachname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Vorstand<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Federf\u00fchrender Partner<\/option><option value=\"Engineer \/ Architect\">Ingenieur\/Architekt<\/option><option value=\"Consultant\">Berater<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Mitarbeiter<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe219\">Position<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Forderungen<\/option><option value=\"Collections\">Forderungsmanagement<\/option><option value=\"Contact Center Management\">Contact Center-Management<\/option><option value=\"Customer Experience\">Customer\u00a0Experience<\/option><option value=\"Customer Service\">Kundenservice<\/option><option value=\"Ecommerce\/Digital Channels\">E-Commerce\/digitale Kan\u00e4le<\/option><option value=\"Finance\">Finanzen<\/option><option value=\"Human Resources\">Personalwesen<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT-Architektur<\/option><option value=\"IT Infrastructure\">IT-Infrastruktur<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Betriebs-\/Prozessmanagement<\/option><option value=\"Production Management\">Produktionsleitung<\/option><option value=\"Purchasing\">Kauf<\/option><option value=\"Sales\">Vertrieb<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe218\">Anwendungsbereiche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Unternehmensname\">\n        <label for=\"fe193\">Unternehmensname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefon\">\n        <label for=\"fe215\">Telefon<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Land<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Ihre Website\">\n        <label for=\"fe801\">Ihre Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Stadt\">\n        <label for=\"fe226\">Stadt<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Jobtitel\">\n        <label for=\"fe220\">Jobtitel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Bankwesen<\/option><option value=\"Business Services\">Unternehmensdienstleistungen<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energie- und Versorgungsunternehmen<\/option><option value=\"Entertainment\">Unterhaltungsbranche<\/option><option value=\"Government\">Beh\u00f6rden<\/option><option value=\"Insurance\">Versicherungen<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologie<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Sonstige<\/option>\n        <\/select>\n        <label for=\"fe221\">Branche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u2026 informiere mich nur<\/option><option value=\"Gathering business requirements\">\u2026 recherchiere die Anforderungen<\/option><option value=\"Comparing solutions\">\u2026 vergleiche L\u00f6sungen<\/option><option value=\"Ready for a conversation\">\u2026 bin an einem Gespr\u00e4ch interessiert<\/option>\n        <\/select>\n        <label for=\"fe222\">Ich \u2026<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21\u201350<\/option><option value=\"51-100\">51\u2013100<\/option><option value=\"101-300\">101\u2013300<\/option><option value=\"301-500\">301\u2013500<\/option><option value=\"501-1000\">501\u20131000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Kein Contact\u00a0Center<\/option><option value=\"Don't Know\">Ich wei\u00df es nicht<\/option>\n        <\/select>\n        <label for=\"fe225\">Anzahl der Arbeitspl\u00e4tze im Contact Center<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box required\"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Ja. Ich m\u00f6chte per E-Mail oder Telefon \u00fcber Neuigkeiten zu Genesys auf dem Laufenden gehalten werden.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Ich h\u00e4tte es gern, dass mich jemand kontaktiert.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Jetzt registrieren und ansehen\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Jetzt registrieren und ansehen\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Durch die Bereitstellung Ihrer Informationen erkl\u00e4ren Sie sich mit unseren <a href=\"https:\/\/www.genesys.com\/de-de\/company\/legal-docs\/datenschutzerklaerung\" target=\"_blank\">Datenschutzbestimmungen<\/a> einverstanden<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; css=&#8220;.vc_custom_1733151066545{padding-top: 0px !important;}&#8220;][vc_row el_class=&#8220;mx-0&#8243;][vc_column background_color=&#8220;bgc-lgray&#8220; el_class=&#8220;p-md-3 px-1&#8243;][vc_row_inner el_class=&#8220;mx-0&#8243;][vc_column_inner][vc_column_text css=&#8220;&#8220;]<\/p>\n<h3 style=\"text-align: center;\">Die Speakers<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8220;mx-0&#8243;][vc_column_inner width=&#8220;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/4ce5b1416e38.jpg\" alt=\"Claire Beatty\" ><\/div><div class=\"details\"><p class=\"name h5\">Claire Beatty<\/p><p class=\"info\">Senior Director of Customer Advocacy, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/1686307210070.jpg\" alt=\"Thom Kokhuis\" ><\/div><div class=\"details\"><p class=\"name h5\">Thom Kokhuis<\/p><p class=\"info\">Senior Vice President for Conversational and GenAI and CRM, Rabobank<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=&#8220;mx-0&#8243;][vc_column_inner width=&#8220;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/1741282570096.jpg\" alt=\"Mike Szilagyi\" ><\/div><div class=\"details\"><p class=\"name h5\">Mike Szilagyi<\/p><p class=\"info\">General Manager, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8220;7\/12&#8243;][vc_column_text css=&#8220;&#8220;] Beschleunigung der KI-Transformation bei der Rabobank [\/vc_column_text][vc_column_text css=&#8220;&#8220;] Durch die Umstellung auf Genesys Cloud CX 4 \u2013 die neueste und fortschrittlichste Version der Genesys Cloud CX-Plattform \u2013 erschlie\u00dft sich die Rabobank eine Reihe leistungsstarker neuer KI-Funktionen, die das digitale Bankerlebnis weiter verbessern werden. [\/vc_column_text][vc_column_text css=&#8220;&#8220;]Registrieren Sie sich, um On-Demand-Inhalte anzusehen.[\/vc_column_text][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8220;&#8220;] In [&hellip;]<\/p>\n","protected":false},"author":1184,"featured_media":571621,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-615513","webinars","type-webinars","status-publish","has-post-thumbnail","hentry"],"acf":{"utm_pass":false,"asset_expiration":"","resource_next_steps":[{"ID":420972,"post_author":"890","post_date":"2025-11-21 09:08:52","post_date_gmt":"2025-11-21 17:08:52","post_content":"","post_title":"CX- und KI-Leitfaden f\u00fcr Eink\u00e4ufer 2026 | Genesys","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"contact-center-buyers-guide","to_ping":"","pinged":"","post_modified":"2026-02-17 05:54:37","post_modified_gmt":"2026-02-17 13:54:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/leitfaden-fuer-einkaeufer-contact-center-2022","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":487534,"post_author":"932","post_date":"2022-10-30 03:13:27","post_date_gmt":"2022-10-30 10:13:27","post_content":"[vc_section flair=\"%5B%7B%22flair_image%22%3A%22385667%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%2257%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D\" el_class=\"section_header\"][vc_row gap=\"10\" equal_height=\"yes\"][vc_column width=\"1\/2\"][vc_column_text css=\".vc_custom_1683575560705{border-top-width: 20px !important;border-right-width: 20px !important;}\"]\r\n<h1 class=\"text-white\">Zeit f\u00fcr eine Demo!<\/h1>\r\n[\/vc_column_text][vc_single_image image=\"475805\"][\/vc_column][vc_column width=\"1\/2\"][mktoform cta_header=\"Anschauen\" cta_button=\"Jetzt anschauen\" form_p_target=\"custom\" cid_id=\"7011T000001YmBvQAK\" url=\"https:\/\/www.genesys.com\/de-de\/resources\/introduction-to-genesys-cloud-cx\"][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Die Genesys Cloud\u2122-Plattform ist eine nahtlose All-in-one-Contact-Center-L\u00f6sung, die es Ihnen erm\u00f6glicht, tief vernetzte Erlebnisse zu erm\u00f6glichen, aber verlassen Sie sich nicht nur auf unser Wort. Entdecken Sie in dieser 20-min\u00fctigen interaktiven Demo alles, was Sie mit Genesys Cloud tun k\u00f6nnen.\r\n\r\nSehen Sie sich an, wie Sie Folgendes erreichen k\u00f6nnen:\r\n<ul>\r\n \t<li>Orchestrieren Sie selbst- und agentengest\u00fctzte Omnichannel-Engagements<\/li>\r\n \t<li>Automatisieren Sie erfolgreiche Ergebnisse mit schl\u00fcsselfertiger KI<\/li>\r\n \t<li>Stellen Sie Ihre Mitarbeiter mit nativem Workforce-Engagement-Management an die erste Stelle<\/li>\r\n \t<li>Steigern Sie Produktivit\u00e4t und Effizienz mit KI-gest\u00fctzten Verwaltungstools<\/li>\r\n \t<li>Erhalten Sie mit Analysen Einblick in die Kunden- und Mitarbeiterreisen<\/li>\r\n \t<li>Einfache Integration in bestehende Systeme und Daten<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]","post_title":"Lernen Sie Genesys Cloud kennen","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"get-to-know-genesys-cloud-cx","to_ping":"","pinged":"","post_modified":"2023-08-16 03:15:22","post_modified_gmt":"2023-08-16 10:15:22","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/lernen-sie-genesys-cloud-cx-kennen","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":507164,"post_author":"853","post_date":"2024-02-20 09:15:20","post_date_gmt":"2024-02-20 17:15:20","post_content":"[vc_section][vc_row][vc_column][vc_single_image image=\"492094\" alignment=\"center\"][\/vc_column][\/vc_row][vc_row][vc_column width=\"2\/3\"][vc_column_text]\r\n<p class=\"pre_h1 text-orange\">On-demand<\/p>\r\n[\/vc_column_text][vc_column_text]\r\n<h1 class=\"font-roboto\">Die M\u00f6glichkeiten der KI aussch\u00f6pfen<\/h1>\r\n<strong class=\"text-blue\">Wie pr\u00e4diktive, konversationelle und generative KI CX-Ergebnisse verbessern\u00a0<\/strong>[\/vc_column_text][cutoff co_thick=\"2px\"][vc_column_text]Einige Contact Center setzen k\u00fcnstliche Intelligenz (KI) ein, um den Service zu automatisieren, die Effizienz zu steigern und Kundeninteraktionen zu personalisieren. Doch viele Unternehmen sind noch unentschlossen, wie sie die M\u00f6glichkeiten der KI nutzen k\u00f6nnen.\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][mktoform cta_header=\"Jetzt ansehen\" cta_button=\"Jetzt ansehen\" cid_id=\"7014X000001z0qHQAQ\"][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\r\n<h3 style=\"text-align: center;\"><strong class=\"no-bottom-padding no-bottom-margin no-padding font-roboto\">Die Sprecher<\/strong><\/h3>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"2\/4\"][vc_row_inner r_gutter_size=\"gutter-small\" equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"486098\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><strong class=\"text-orange\">Jane Hendricks<\/strong>\r\nProduct Marketing Director, AI\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"2\/4\"][vc_row_inner r_gutter_size=\"gutter-small\" equal_height=\"yes\" content_placement=\"top\" el_class=\"speaker_list\"][vc_column_inner width=\"1\/2\"][vc_single_image image=\"486099\" img_size=\"full\"][vc_column_text]\r\n<p style=\"text-align: center;\"><b class=\"text-orange\">David Myron\u00a0<\/b>\r\nPrincipal Analyst, Customer Engagement\r\nOmdia<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_column_text]\r\n\r\n<hr \/>\r\n\r\n<b><span class=\"text-blue\" data-contrast=\"auto\">F\u00fcr wen ist dieses Webinar interessant:<\/span><\/b><span class=\"text-blue\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span>\r\n\r\n<span data-contrast=\"auto\">Dieses Webinar ist ideal f\u00fcr Contact Center-Leiter, Kundenservice-Manager, F\u00fchrungskr\u00e4fte und alle, die daran interessiert sind, KI zu nutzen, um ihre Kundenerfahrungsm\u00f6glichkeiten zu verbessern. <\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][\/vc_column][\/vc_row]","post_title":"Die M\u00f6glichkeiten der KI aussch\u00f6pfen","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"die-moeglichkeiten-der-ki-ausschoepfen","to_ping":"","pinged":"","post_modified":"2024-09-12 04:07:39","post_modified_gmt":"2024-09-12 11:07:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/webinars\/die-moeglichkeiten-der-ki-ausschoepfen","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"}],"w_tycontent":"<p dir=\"auto\">Vielen Dank f\u00fcr Ihre Anmeldung.<\/p>\n","meta_title":"Kunden Referenz Forum - 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