{"id":600042,"date":"2025-10-22T07:46:15","date_gmt":"2025-10-22T14:46:15","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/wie-eine-einheitliche-kundenansicht-dem-aia-neuseeland-half-den-service-zu-verbessern"},"modified":"2025-10-22T07:48:53","modified_gmt":"2025-10-22T14:48:53","slug":"how-a-unified-customer-view-helped-aia-new-zealand-level-up-service","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/de-de\/webinars\/how-a-unified-customer-view-helped-aia-new-zealand-level-up-service","title":{"rendered":"Wie eine einheitliche Kundenansicht dem AIA Neuseeland half, den Service zu verbessern"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220; el_class=&#8220;mb-1&#8243;]<\/p>\n<p class=\"pre_h1\"><strong>On-demand Webinar<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8220;&#8220;]<\/p>\n<h1>Wie eine einheitliche Kundenansicht AIA New Zealand dabei half, seinen Service zu verbessern<\/h1>\n<p>Erfahren Sie, wie AIA Neuseeland die durchschnittliche Bearbeitungszeit von F\u00e4llen verbesserte, die Kundenzufriedenheit steigerte und eine Berichterstattung in Echtzeit erm\u00f6glichte &#8211; und das alles mit Hilfe einer vollst\u00e4ndig integrierten CX- und CRM-Plattform.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243; el_id=&#8220;form&#8220; offset=&#8220;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Willkommen zur\u00fcck<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Nicht du?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht000001CUQOIA4\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/600042?thankyou=600042&page_type=webinars&page_attr=Video%3BBest%20Practice%3BCustomer\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/600042\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"de-de\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/600042\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"600042\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Gesch\u00e4ftliche E-Mail\" placeholder=\"Gesch\u00e4ftliche E-Mail\">\n        <label for=\"fe192\">Gesch\u00e4ftliche E-Mail<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Vorname\">\n        <label for=\"fe190\">Vorname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nachname\">\n        <label for=\"fe191\">Nachname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Vorstand<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Federf\u00fchrender Partner<\/option><option value=\"Engineer \/ Architect\">Ingenieur\/Architekt<\/option><option value=\"Consultant\">Berater<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Mitarbeiter<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe219\">Position<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Forderungen<\/option><option value=\"Collections\">Forderungsmanagement<\/option><option value=\"Contact Center Management\">Contact Center-Management<\/option><option value=\"Customer Experience\">Customer\u00a0Experience<\/option><option value=\"Customer Service\">Kundenservice<\/option><option value=\"Ecommerce\/Digital Channels\">E-Commerce\/digitale Kan\u00e4le<\/option><option value=\"Finance\">Finanzen<\/option><option value=\"Human Resources\">Personalwesen<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT-Architektur<\/option><option value=\"IT Infrastructure\">IT-Infrastruktur<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Betriebs-\/Prozessmanagement<\/option><option value=\"Production Management\">Produktionsleitung<\/option><option value=\"Purchasing\">Kauf<\/option><option value=\"Sales\">Vertrieb<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe218\">Anwendungsbereiche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Unternehmensname\">\n        <label for=\"fe193\">Unternehmensname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefon\">\n        <label for=\"fe215\">Telefon<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Land<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Ihre Website\">\n        <label for=\"fe801\">Ihre Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Stadt\">\n        <label for=\"fe226\">Stadt<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Jobtitel\">\n        <label for=\"fe220\">Jobtitel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Bankwesen<\/option><option value=\"Business Services\">Unternehmensdienstleistungen<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energie- und Versorgungsunternehmen<\/option><option value=\"Entertainment\">Unterhaltungsbranche<\/option><option value=\"Government\">Beh\u00f6rden<\/option><option value=\"Insurance\">Versicherungen<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologie<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Sonstige<\/option>\n        <\/select>\n        <label for=\"fe221\">Branche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u2026 informiere mich nur<\/option><option value=\"Gathering business requirements\">\u2026 recherchiere die Anforderungen<\/option><option value=\"Comparing solutions\">\u2026 vergleiche L\u00f6sungen<\/option><option value=\"Ready for a conversation\">\u2026 bin an einem Gespr\u00e4ch interessiert<\/option>\n        <\/select>\n        <label for=\"fe222\">Ich \u2026<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21\u201350<\/option><option value=\"51-100\">51\u2013100<\/option><option value=\"101-300\">101\u2013300<\/option><option value=\"301-500\">301\u2013500<\/option><option value=\"501-1000\">501\u20131000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Kein Contact\u00a0Center<\/option><option value=\"Don't Know\">Ich wei\u00df es nicht<\/option>\n        <\/select>\n        <label for=\"fe225\">Anzahl der Arbeitspl\u00e4tze im Contact Center<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box required\"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Ja. Ich m\u00f6chte per E-Mail oder Telefon \u00fcber Neuigkeiten zu Genesys auf dem Laufenden gehalten werden.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Ich h\u00e4tte es gern, dass mich jemand kontaktiert.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Jetzt ansehen\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Jetzt ansehen\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Durch die Bereitstellung Ihrer Informationen erkl\u00e4ren Sie sich mit unseren <a href=\"https:\/\/www.genesys.com\/de-de\/company\/legal-docs\/datenschutzerklaerung\" target=\"_blank\">Datenschutzbestimmungen<\/a> einverstanden<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220;]97 % der Verbraucher sagen, dass es wichtig ist, sich \u00fcber verschiedene Kan\u00e4le hinweg zu bewegen, ohne sich zu wiederholen. Dennoch haben 84 % der CX-F\u00fchrungskr\u00e4fte immer noch Schwierigkeiten, vernetzte Omnichannel-Erlebnisse zu liefern, da die Systeme fragmentiert und die Daten isoliert sind, so der Bericht &#8222;The State of Customer Experience&#8220; von Genesys.<\/p>\n<p>Um diese steigenden Erwartungen zu erf\u00fcllen, ben\u00f6tigen Ihre Mitarbeiter eine einheitliche Ansicht, die CRM, Contact Center as a Service, KI und Workforce Management in einem intelligenten Arbeitsbereich vereint.<\/p>\n<p>Luke Longney, CIO von AIA Neuseeland, David Okulicz, CEO von Kytec, Hannah Brown, RVP von Salesforce, und Kyle Kuntz, VP von Genesys, berichten, wie eine integrierte Kundenerlebnis- und CRM-Plattform AIA in die Lage versetzt hat, seine Serviceleistungen zu verbessern &#8211; schnell und ohne Unterbrechungen.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243; offset=&#8220;vc_col-md-offset-1 vc_col-md-5&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h4>Jetzt anschauen und mitnehmen:<\/h4>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8220;key-list&#8220; css=&#8220;&#8220; ct_key=&#8220;01&#8243;]<\/p>\n<p class=\"text-20\">Bew\u00e4hrte Strategien, um Ihr Contact Center zukunftssicher zu machen und flexibel zu skalieren<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8220;key-list&#8220; css=&#8220;&#8220; ct_key=&#8220;02&#8243;]<\/p>\n<p class=\"text-20\">Ein Konzept f\u00fcr eine einheitliche Servicebereitstellung, das Datensilos beseitigt und die Leistung der Agenten verbessert<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8220;key-list&#8220; css=&#8220;&#8220; ct_key=&#8220;03&#8243;]<\/p>\n<p class=\"text-20\">3 Vorteile der Integration von Contact Center- und CRM-Technologien<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8220;&#8220;]<\/p>\n<h3 style=\"text-align: center;\">Die Speaker<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8220;1\/4&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/340x340-Headshot-Kyle-Kuntz-Genesys.png\" alt=\"Kyle Kuntz\" ><\/div><div class=\"details\"><p class=\"name h5\">Kyle Kuntz<\/p><p class=\"info\">VP, Global Tech Partnerships, Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8220;1\/4&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/340x340-Headshot-Luke-Longney-AIA-New-Zealand.png\" alt=\"Luke Longney\" ><\/div><div class=\"details\"><p class=\"name h5\">Luke Longney<\/p><p class=\"info\">CIO, AIA New Zealand<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8220;1\/4&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/340x340-Headshot-David-Okulicz-Kytec.png\" alt=\"David Okulicz\" ><\/div><div class=\"details\"><p class=\"name h5\">David Okulicz<\/p><p class=\"info\">Kytec, CEO<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8220;1\/4&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/340x340-Headshot-Hannah-Brown-Salesforce.png\" alt=\"Hannah Brown\" ><\/div><div class=\"details\"><p class=\"name h5\">Hannah Brown<\/p><p class=\"info\">Salesforce, RVP, Strategic Partnerships<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8220;bgc-lgray&#8220; 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Die bevorzugten Vertriebskan\u00e4le \u00e4ndern sich, die Erwartungen an Kundenserviceteams sind h\u00f6her als je zuvor und verschiedene L\u00f6sungen f\u00fcr Contact Center-as-a-Service (CCaaS), CRM und Workforce Engagement Management (WEM) hindern Mitarbeiter an der Bereitstellung einer personalisierten Antwort.\r\n\r\nWenn Unternehmen in der heutigen Erlebniswirtschaft wettbewerbsf\u00e4hig bleiben und sich durch CX von der Konkurrenz abheben wollen, m\u00fcssen sie einen integrierten Ansatz f\u00fcr CRM, CCaaS, WEM und k\u00fcnstliche Intelligenz (KI) verfolgen. Nur so k\u00f6nnen sie die Effizienz verbessern, Daten mit KI-Modellen verkn\u00fcpfen und die allgemeinen Betriebskosten von Contact Centern \u00fcberpr\u00fcfen.\r\n\r\nLaden Sie jetzt den Bericht herunter und erfahren Sie, wie Sie einen ganzheitlichen Ansatz f\u00fcr Ihre wichtigsten Contact Center-Systeme entwickeln k\u00f6nnen. Sie erhalten Einblicke in folgende Themen:\r\n<ul>\r\n \t<li>Bew\u00e4ltigung wesentlicher Herausforderungen im Contact Center und Verbesserung der Effizienz<\/li>\r\n \t<li>Vereinheitlichung von Technologie-Stacks zur Kostensenkung und F\u00f6rderung von CSAT<\/li>\r\n \t<li>Verkn\u00fcpfung von Kundendaten f\u00fcr KI-gest\u00fctzte Customer Journeys<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"5\/12\"][mktoform form_p_target=\"custom\" cta_button=\"Jetzt herunterladen\" form_known=\"noknown\" form_reach=\"noreach\" form_type=\"advanced\" 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cms_hold=\"RG\" cid_id=\"7014X000003AfQpQAK\"][\/vc_column][\/vc_row][\/vc_section]","post_title":"CX Cloud von Genesys und Salesforce: KI-Nutzung zur Verbesserung des Kundenerlebnisses","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"cx-cloud-from-genesys-and-salesforce-leveraging-ai-to-improve-the-customer-experience","to_ping":"","pinged":"","post_modified":"2025-01-29 18:47:10","post_modified_gmt":"2025-01-30 02:47:10","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=555047","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":547474,"post_author":"596","post_date":"2024-12-17 06:16:16","post_date_gmt":"2024-12-17 14:16:16","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\"][vc_column_text css=\".vc_custom_1718633767899{margin-bottom: 10px !important;}\"]\r\n<p class=\"pre_h1\">On-demand webinar<\/p>\r\n[\/vc_column_text][vc_column_text css=\".vc_custom_1731427719951{margin-bottom: 20px !important;}\"]\r\n<h1 class=\"h2\">AAA Washington: Unifying the contact center and CRM for better customer experiences<\/h1>\r\n[\/vc_column_text][vc_column_text css=\"\"]Discover how AAA Washington is transforming contact center operations, elevating customer interactions and reducing total cost of ownership (TCO) with CX Cloud from Genesys and Salesforce[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" el_id=\"form\" offset=\"vc_col-lg-offset-1 vc_col-lg-5\"][mktoform form_p_target=\"custom\" cta_button=\"Watch now\" form_known=\"noknown\" form_reach=\"noreach\" form_type=\"advanced\" advance_fields=\"%5B%7B%22af_type%22%3A%22text%22%2C%22af_label%22%3A%22Number%20of%20Employees%22%2C%22af_lid%22%3A%22fe460%22%2C%22af_lname%22%3A%22reusableField01Label%22%2C%22af_id%22%3A%22fe461%22%2C%22af_name%22%3A%22reusableField01Value%22%2C%22af_required%22%3A%22required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%2C%7B%22af_type%22%3A%22checkbox%22%2C%22af_label%22%3A%22I%20agree%20to%20receive%20emailed%20reports%2C%20articles%2C%20and%20event%20invitations.%20I%20understand%20I%20may%20unsubscribe%20at%20any%20time%20by%20clicking%20the%20link%20included%20in%20emails.%22%2C%22af_lid%22%3A%22fe462%22%2C%22af_lname%22%3A%22reusableField02Label%22%2C%22af_id%22%3A%22fe463%22%2C%22af_name%22%3A%22reusableField02Value%22%2C%22af_required%22%3A%22not-required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%2C%7B%22af_type%22%3A%22label%22%2C%22af_label%22%3A%22By%20submitting%20this%20form%2C%20you%20agree%20to%20have%20your%20contact%20information%2C%20including%20email%2C%20passed%20on%20to%20the%20sponsors%20of%20this%20webinar%20for%20the%20purpose%20of%20following%20up%20on%20your%20interests.%22%2C%22af_required%22%3A%22required%22%2C%22af_opt_design%22%3A%22stacked%22%2C%22select_option%22%3A%22%255B%257B%257D%255D%22%7D%5D\" cms_hold=\"RG\" cid_id=\"7014X000003AgAJQA0\" url=\"https:\/\/www.genesys.com\/campaign\/aaa-washington-unifying-the-contact-center-and-crm-for-better-customer-experiences-thank-you\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"1\/2\"][vc_column_text css=\"\"]AAA Washington faced multiple challenges with legacy systems that hindered customer service efficiency and created silos within its different lines of business. Leveraging the power of CX Cloud from Genesys and Salesforce, AAA Washington is eliminating disparate systems, improving customer satisfaction and increasing operational efficiency.\r\n\r\nJoin Naila Mendenhall, IT Program Manager at AAA Washington, and discover how CX Cloud from Genesys and Salesforce is empowering the organization to break down silos, enhance cross-team collaboration and deliver superior customer experiences. During the session, you\u2019ll also hear from Mason Nelson, Service Engagement Specialist at Salesforce, on how integrating customer experience (CX) and CRM solutions can drive increased productivity, seamless customer journeys and future-proof business strategies.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][component_card background_color=\"bgc-lgray\" card_design=\"mini\"]\r\n<h3 class=\"text-20\">Watch the session now and gain insights on:<\/h3>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li class=\"text-20\"><span style=\"font-size: 16px;\">How CX Cloud by Genesys and Salesforce increases agent efficiency and improves CX personalization<\/span><\/li>\r\n \t<li class=\"text-20\"><span style=\"font-size: 16px;\">Developing a practical, use case driven approach on artificial intelligence offerings from both companies<\/span><\/li>\r\n \t<li class=\"text-20\"><span style=\"font-size: 16px;\">Strategies for rolling out a unified CX and CRM platform across all business units<\/span><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n[\/component_card][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h3 style=\"text-align: center;\">Meet the Speakers<\/h3>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\"yes\" el_class=\"justify-content-center\"][vc_column width=\"1\/3\"][component_bio_block name=\"Naila Mendenhall\" title=\"Program Manager, IT, AAA Washington\" photo=\"547481\"][\/component_bio_block][\/vc_column][vc_column width=\"1\/3\"][component_bio_block name=\"Mason Nelson\" title=\"Service Engagement Specialist, Salesforce\" photo=\"547480\"][\/component_bio_block][\/vc_column][vc_column width=\"1\/3\"][component_bio_block name=\"Greg Thomas\" title=\"Senior Director, Thought Leadership, Genesys\" photo=\"547479\"][\/component_bio_block][\/vc_column][\/vc_row][\/vc_section]","post_title":"AAA Washington Unifying the contact center and CRM for better customer experiences","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"aaa-washington-unifying-the-contact-center-and-crm-for-better-customer-experiences","to_ping":"","pinged":"","post_modified":"2025-01-24 10:12:08","post_modified_gmt":"2025-01-24 18:12:08","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=547474","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"}],"meta_title":"Drei Vorteile der Integration von Contact Center und CRM - AIA New Zealand | Salesforce | Genesys","meta_description":"H\u00f6ren Sie direkt von F\u00fchrungskr\u00e4ften von AIA und Kytec sowie von Branchenexperten von Genesys und Salesforce, wie Sie Ihren Kundenservice mit einer integrierten CX- und CRM-Plattform zukunftssicher machen k\u00f6nnen. 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