{"id":580458,"date":"2025-07-03T06:40:15","date_gmt":"2025-07-03T13:40:15","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/jahresrueckblick-was-ist-bei-cx-schief-gelaufen"},"modified":"2025-07-03T06:44:34","modified_gmt":"2025-07-03T13:44:34","slug":"year-in-review-what-went-wrong-in-cx","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/de-de\/webinars\/year-in-review-what-went-wrong-in-cx","title":{"rendered":"Jahresr\u00fcckblick: Was ist bei CX schief gelaufen?"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8220;enable&#8220; par_bg=&#8220;enable&#8220; background_color=&#8220;bgc-lgray&#8220; m_background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;.vc_custom_1718633767899{margin-bottom: 10px !important;}&#8220;]<\/p>\n<p class=\"pre_h1\">On-demand Webinar<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8220;.vc_custom_1744754956978{margin-bottom: 20px !important;}&#8220;]<\/p>\n<h1 class=\"h2\">Das Jahr im R\u00fcckblick:<br \/>\nWas lief bei CX schief?<\/h1>\n<p>[\/vc_column_text][vc_column_text css=&#8220;&#8220;]Erfahren Sie, was bei der Customer Experience (CX) im Jahr 2024 schief gelaufen ist und wie Sie Ihre Strategie auf die wahren Kundenw\u00fcnsche im Jahr 2025 ausrichten k\u00f6nnen.[\/vc_column_text]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-20\">Sehen Sie sich dieses Webinar an, um:<\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li>sich einen \u00dcberblick \u00fcber die ver\u00e4nderten Erwartungen der Verbraucher zu verschaffen.<\/li>\n<li>zu sehen, wie KI und cloudbasierte Plattformen die CX ver\u00e4ndern k\u00f6nnen.<\/li>\n<li>zu lernen, wie Sie Best Practices f\u00fcr die Bereitstellung von personalisierten, nahtlosen Erlebnissen nutzen k\u00f6nnen.<\/li>\n<\/ul>\n<\/div><\/div>[\/vc_column][vc_column width=&#8220;1\/2&#8243; el_id=&#8220;form&#8220; offset=&#8220;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Willkommen zur\u00fcck<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Nicht du?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701Ht000001CSkOIAW\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/580458?thankyou=580458&page_type=webinars&page_attr=Video%3BBest%20Practice%3BCustomer\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/580458\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"de-de\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/580458\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"580458\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Gesch\u00e4ftliche E-Mail\" placeholder=\"Gesch\u00e4ftliche E-Mail\">\n        <label for=\"fe192\">Gesch\u00e4ftliche E-Mail<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Vorname\">\n        <label for=\"fe190\">Vorname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nachname\">\n        <label for=\"fe191\">Nachname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Vorstand<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Federf\u00fchrender Partner<\/option><option value=\"Engineer \/ Architect\">Ingenieur\/Architekt<\/option><option value=\"Consultant\">Berater<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Mitarbeiter<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe219\">Position<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Forderungen<\/option><option value=\"Collections\">Forderungsmanagement<\/option><option value=\"Contact Center Management\">Contact Center-Management<\/option><option value=\"Customer Experience\">Customer\u00a0Experience<\/option><option value=\"Customer Service\">Kundenservice<\/option><option value=\"Ecommerce\/Digital Channels\">E-Commerce\/digitale Kan\u00e4le<\/option><option value=\"Finance\">Finanzen<\/option><option value=\"Human Resources\">Personalwesen<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT-Architektur<\/option><option value=\"IT Infrastructure\">IT-Infrastruktur<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Betriebs-\/Prozessmanagement<\/option><option value=\"Production Management\">Produktionsleitung<\/option><option value=\"Purchasing\">Kauf<\/option><option value=\"Sales\">Vertrieb<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe218\">Anwendungsbereiche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Unternehmensname\">\n        <label for=\"fe193\">Unternehmensname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefon\">\n        <label for=\"fe215\">Telefon<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Land<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Ihre Website\">\n        <label for=\"fe801\">Ihre Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Stadt\">\n        <label for=\"fe226\">Stadt<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Jobtitel\">\n        <label for=\"fe220\">Jobtitel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Bankwesen<\/option><option value=\"Business Services\">Unternehmensdienstleistungen<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energie- und Versorgungsunternehmen<\/option><option value=\"Entertainment\">Unterhaltungsbranche<\/option><option value=\"Government\">Beh\u00f6rden<\/option><option value=\"Insurance\">Versicherungen<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologie<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Sonstige<\/option>\n        <\/select>\n        <label for=\"fe221\">Branche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u2026 informiere mich nur<\/option><option value=\"Gathering business requirements\">\u2026 recherchiere die Anforderungen<\/option><option value=\"Comparing solutions\">\u2026 vergleiche L\u00f6sungen<\/option><option value=\"Ready for a conversation\">\u2026 bin an einem Gespr\u00e4ch interessiert<\/option>\n        <\/select>\n        <label for=\"fe222\">Ich \u2026<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21\u201350<\/option><option value=\"51-100\">51\u2013100<\/option><option value=\"101-300\">101\u2013300<\/option><option value=\"301-500\">301\u2013500<\/option><option value=\"501-1000\">501\u20131000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Kein Contact\u00a0Center<\/option><option value=\"Don't Know\">Ich wei\u00df es nicht<\/option>\n        <\/select>\n        <label for=\"fe225\">Anzahl der Arbeitspl\u00e4tze im Contact Center<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box required\"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Ja. Ich m\u00f6chte per E-Mail oder Telefon \u00fcber Neuigkeiten zu Genesys auf dem Laufenden gehalten werden.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Ich h\u00e4tte es gern, dass mich jemand kontaktiert.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Jetzt ansehen\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Jetzt ansehen\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Durch die Bereitstellung Ihrer Informationen erkl\u00e4ren Sie sich mit unseren <a href=\"https:\/\/www.genesys.com\/de-de\/company\/legal-docs\/datenschutzerklaerung\" target=\"_blank\">Datenschutzbestimmungen<\/a> einverstanden<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8220;enable&#8220; content_placement=&#8220;middle&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row][vc_column background_color=&#8220;bgc-lgray&#8220; width=&#8220;7\/12&#8243;][vc_row_inner css=&#8220;.vc_custom_1742491904802{margin-top: 5px !important;margin-right: 5px !important;margin-bottom: 5px !important;margin-left: 5px !important;}&#8220;][vc_column_inner][vc_column_text css=&#8220;&#8220;]<\/p>\n<h4 style=\"text-align: left;\">Overview<\/h4>\n<p>[\/vc_column_text][vc_column_text css=&#8220;&#8220;]Die Erwartungen der Kunden entwickeln sich st\u00e4ndig weiter, aber nicht alle Unternehmen halten Schritt.\u202fLaut dem Bericht &#8222;The State of Customer Experience&#8220; legen 72 % der befragten Verbraucher Wert darauf, sich bei der Interaktion mit einer bevorzugten Marke verstanden zu f\u00fchlen. Dennoch geben nur 16 % der befragten CX-F\u00fchrungskr\u00e4fte an, dass sie Omnichannel-Service anbieten &#8211; ein Schl\u00fcssel zur Schaffung m\u00fcheloser und personalisierter Erlebnisse.<\/p>\n<p><strong>Erf\u00fcllen Sie die Kundenanforderungen, um die Loyalit\u00e4t zu f\u00f6rdern?<\/strong><\/p>\n<p>Begleiten Sie Shep Hyken und Harry Folloder, wenn sie die wichtigsten CX-L\u00fccken f\u00fcr 2024 aufdecken und L\u00f6sungen aus dem Bericht &#8222;The State of Customer Experience&#8220; vorstellen.\u202fAu\u00dferdem erfahren Sie, wie Sie Ihre Strategie auf die wahren Kundenw\u00fcnsche abstimmen k\u00f6nnen.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8220;&#8220;]<\/p>\n<h4 style=\"text-align: center;\">Unsere vorgestellten CX-Experten<\/h4>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8220;.vc_custom_1742491936595{margin-top: 5px !important;margin-right: 5px !important;margin-bottom: 5px !important;margin-left: 5px !important;}&#8220;][vc_column_inner width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;562680&#8243; alignment=&#8220;center&#8220; css=&#8220;.vc_custom_1742490157033{margin-bottom: 35px !important;}&#8220; si_max_width=&#8220;250&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<p style=\"font-weight: 400; text-align: center;\"><strong>Shep Hyken<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400; text-align: center;\">Author, Speaker and CX expert<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;562681&#8243; alignment=&#8220;center&#8220; css=&#8220;.vc_custom_1742490348067{margin-bottom: 35px !important;}&#8220; si_max_width=&#8220;250&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<p style=\"text-align: center;\"><strong>Harry Folloder<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\">Chief Digital and Technology Officer, Alorica<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8220;1\/12&#8243;][\/vc_column][vc_column width=&#8220;1\/3&#8243;]<a class=\"component card w-100 bgc-glass-dark vertical text-center thumbnail   \" href=\"https:\/\/www.genesys.com\/de-de\/resources\/state-of-cx\" target=\"_blank\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx-mm-notext.png\" alt=\"state-of-cx-mm-notext\" ><\/div><div class=\"card-body\"><p>Das Webinar enth\u00e4lt datengest\u00fctzte Erkenntnisse aus dem Bericht \u201e<strong>The State of Customer Experience<\/strong>\u201c.<\/p>\n<p>Laden Sie diesen Bericht mit den wichtigsten Erkenntnissen aus unserer Umfrage unter mehr als 5.000 globalen Verbrauchern und 1.000 CX-F\u00fchrungskr\u00e4ften herunter.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-center\"><div class=\"small mt-0 btn btn-secondary \" href=\"#\" target=\"\" rel=\"\">Holen Sie sich den Bericht<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8220;enable&#8220; par_bg=&#8220;enable&#8220; background_color=&#8220;bgc-lgray&#8220; m_background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;.vc_custom_1718633767899{margin-bottom: 10px !important;}&#8220;] On-demand Webinar [\/vc_column_text][vc_column_text css=&#8220;.vc_custom_1744754956978{margin-bottom: 20px !important;}&#8220;] Das Jahr im R\u00fcckblick: Was lief bei CX schief? [\/vc_column_text][vc_column_text css=&#8220;&#8220;]Erfahren Sie, was bei der Customer Experience (CX) im Jahr 2024 schief gelaufen ist und wie Sie Ihre Strategie auf die wahren Kundenw\u00fcnsche im Jahr 2025 ausrichten k\u00f6nnen.[\/vc_column_text][\/vc_column][vc_column [&hellip;]<\/p>\n","protected":false},"author":1153,"featured_media":0,"template":"","tax_priority":[54],"tax_contenttheme":[14884,14882],"tax_bundle":[],"tax_contenttheme2":[16185,16133],"tax_capability_sitewide":[16219],"tax_products_programs":[17536],"tax_buying_job":[16627,16656],"tax_buyer_persona":[16875,16898],"tax_sector":[17029,16932,16969,16994,17013,17067],"tax_segment":[17077],"class_list":["post-580458","webinars","type-webinars","status-publish","hentry","webinar_type-best-practice","webinar_type-customer","tax_priority-54","tax_contenttheme-level-up-your-technology-de-de","tax_contenttheme-improve-customer-experience-de-de","tax_contenttheme2-level-up-your-technology-de-de","tax_contenttheme2-improve-customer-experience-de-de","tax_capability_sitewide-ai-and-automation-de-de","tax_products_programs-genesys-cloud-cx-de-de","tax_buying_job-job-1-problem-identification-de-de","tax_buying_job-job-2-solution-exploration-de-de","tax_buyer_persona-business-de-de","tax_buyer_persona-technical-de-de","tax_sector-retail-de-de","tax_sector-financial-de-de","tax_sector-healthcare-de-de","tax_sector-industrial-de-de","tax_sector-public-de-de","tax_sector-technology-de-de","tax_segment-enterprise-de-de","tax_content_type-video-de-de","tax_set-video"],"acf":{"utm_pass":false,"asset_expiration":"","resource_next_steps":[{"ID":420972,"post_author":"890","post_date":"2025-11-21 09:08:52","post_date_gmt":"2025-11-21 17:08:52","post_content":"","post_title":"CX- und KI-Leitfaden f\u00fcr Eink\u00e4ufer 2026 | Genesys","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"contact-center-buyers-guide","to_ping":"","pinged":"","post_modified":"2026-02-17 05:54:37","post_modified_gmt":"2026-02-17 13:54:37","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/leitfaden-fuer-einkaeufer-contact-center-2022","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":474803,"post_author":"15","post_date":"2026-07-14 03:21:17","post_date_gmt":"2026-07-14 10:21:17","post_content":"[vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\" css=\".vc_custom_1781622358216{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\" el_class=\"hero\"][vc_row content_placement=\"middle\"][vc_column width=\"5\/12\" el_class=\"px-0\"][vc_column_text css=\"\"]\r\n<h1>Bericht zum aktuellen Stand der Customer Experience 2026<\/h1>\r\n<p class=\"text-20\">Steigende Kundenerwartungen treiben Unternehmen dazu an, neue Potenziale im Zeitalter autonomer KI zu erschlie\u00dfen. Dieser Bericht st\u00fctzt sich auf die Aussagen von 5.811\u00a0Verbrauchern und 1.560\u00a0CX- und Unternehmensverantwortlichen aus der ganzen Welt. Er zeigt, wie Vorreiterunternehmen mit KI und innovativen CX-Ans\u00e4tzen Loyalit\u00e4t st\u00e4rken und nachweisbare Gesch\u00e4ftserfolge erzielen.<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column background_color=\"bgc-white\" width=\"1\/2\" elemental_order=\"order-2\" el_class=\"form-card px-2\" offset=\"vc_col-sm-offset-1\"][vc_column_text css=\"\"]\r\n<h2 class=\"h4\">Fordern Sie Ihr Exemplar des Berichts f\u00fcr 2026 an<\/h2>\r\n[\/vc_column_text][mktoform cta_button=\"Bericht anfordern\" ar_status=\"Asset\" cta_header=\"\" form_additional_classes=\"no-bg-form\" cid_id=\"701Ht0000025UDbIAM\"][vc_raw_js]JTNDc2NyaXB0JTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZjZG4uanNkZWxpdnIubmV0JTJGbnBtJTJGY2hhcnQuanMlMjIlM0UlM0MlMkZzY3JpcHQlM0UlMEElM0NzY3JpcHQlMjBzcmMlM0QlMjJodHRwcyUzQSUyRiUyRmNkbi5qc2RlbGl2ci5uZXQlMkZucG0lMkZjaGFydGpzLXBsdWdpbi1kYXRhbGFiZWxzJTIyJTNFJTNDJTJGc2NyaXB0JTNFJTBBJTNDc2NyaXB0JTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZjZG4uanNkZWxpdnIubmV0JTJGbnBtJTJGY2hhcnRqcy1wbHVnaW4tYW5ub3RhdGlvbiUyMiUzRSUzQyUyRnNjcmlwdCUzRSUyMA==[\/vc_raw_js][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\"][vc_row r_gutter_size=\"no-gutters\"][vc_column width=\"1\/12\"][\/vc_column][vc_column width=\"10\/12\"][vc_single_image image=\"632435\" alignment=\"center\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column][vc_column width=\"1\/12\"][\/vc_column][\/vc_row][vc_row background_color=\"bgc-glass\" content_placement=\"middle\" disable_element=\"yes\" el_class=\"mt-4 px-2 py-2 rounded-lg\"][vc_column width=\"1\/2\"][vc_column_text css=\"\" el_class=\"banner\"]\r\n<p class=\"h5 mb-0 title\"><img class=\"alignnone size-full wp-image-628907\" src=\"https:\/\/www.genesys.com\/media\/Book_Functional-Icon.png\" alt=\"\" width=\"28\" height=\"21\" \/>Bericht zum aktuellen Stand der Customer Experience 2026<\/p>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\"][component_button content_alignment=\"text-right\" tablet_alignment=\"text-right\" primary_cta=\"url:%23form|title:Vollst%C3%A4ndigen%20Bericht%20anfordern|\"][\/vc_column][\/vc_row][vc_row content_placement=\"middle\" el_class=\"mt-4\"][vc_column][mini_banner data_pull=\"manual\" title=\"Globaler Bericht zum Stand der Customer Experience 2026\" cta=\"url:%23|title:Vollst%C3%A4ndigen%20Bericht%20anfordern|\" media=\"628907\"][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-white\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\" el_class=\"pt-3\"][vc_row][vc_column width=\"1\/3\"][vc_column_text css=\"\"]\r\n<h3>Verbraucher messen Sie an ihren besten Erfahrungen<\/h3>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"2\/3\"][\/vc_column][\/vc_row][vc_row content_placement=\"top\" el_class=\"pb-2\"][vc_column width=\"1\/3\"][vc_raw_html css=\"\"]PGRpdiBjbGFzcz0iY2hhcnQtY29sdW1uIj4KICAgIDxkaXYgaWQ9ImRvbnV0LWNvbnRhaW5lci0xIiBjbGFzcz0iIj4KICAgICAgICA8Y2FudmFzIGlkPSJkb251dC0xIiB3aWR0aD0iMTgwIiBoZWlnaHQ9IjE4MCI+PC9jYW52YXM+CiAgICAgICAgIDxkaXYgY2xhc3M9ImRvbnV0LWNlbnRlciI+PC9kaXY+CiAgICA8L2Rpdj4KICAgIDxkaXYgY2xhc3M9ImNoYXJ0LXN0YXQiPgogICAgICAgIDxwIGNsYXNzPSJoMyI+OTLCoCU8L3A+CiBlcndhcnRlbiB2b24gVW50ZXJuZWhtZW4gZWluIFNlcnZpY2VlcmxlYm5pcyBhdWYgZGVtIE5pdmVhdSBpaHJlciBiZXN0ZW4gYmlzaGVyaWdlbiBFcmZhaHJ1bmdlbgogICAgICAgIDwvZGl2Pgo8L2Rpdj4=[\/vc_raw_html][vc_raw_js]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[\/vc_raw_js][\/vc_column][vc_column width=\"1\/3\"][vc_raw_html css=\"\"]PGRpdiBjbGFzcz0iY2hhcnQtY29sdW1uIj4KICAgIDxkaXYgaWQ9ImRvbnV0LWNvbnRhaW5lci0yIiBjbGFzcz0iIj4KICAgICAgICA8Y2FudmFzIGlkPSJkb251dC0yIiB3aWR0aD0iMTgwIiBoZWlnaHQ9IjE4MCI+PC9jYW52YXM+CiAgICAgICAgIDxkaXYgY2xhc3M9ImRvbnV0LWNlbnRlciI+PC9kaXY+CiAgICA8L2Rpdj4KICAgIDxkaXYgY2xhc3M9ImNoYXJ0LXN0YXQiPgogICAgICAgIDxwIGNsYXNzPSJoMyI+OTTCoCU8L3A+CnNjaMOkdHplbiBlaW5lbiBlZmZpemllbnRlbiBLdW5kZW5zZXJ2aWNlIGdlbmF1c28gc2VociB3aWUgRW1wYXRoaWUKICAgICAgICA8L2Rpdj4KPC9kaXY+[\/vc_raw_html][\/vc_column][vc_column width=\"1\/3\"][vc_raw_html css=\"\"]PGRpdiBjbGFzcz0iY2hhcnQtY29sdW1uIj4KICAgIDxkaXYgaWQ9ImRvbnV0LWNvbnRhaW5lci0zIiBjbGFzcz0iIj4KICAgICAgICA8Y2FudmFzIGlkPSJkb251dC0zIiB3aWR0aD0iMTgwIiBoZWlnaHQ9IjE4MCI+PC9jYW52YXM+CiAgICAgICAgIDxkaXYgY2xhc3M9ImRvbnV0LWNlbnRlciI+PC9kaXY+CiAgICA8L2Rpdj4KICAgIDxkaXYgY2xhc3M9ImNoYXJ0LXN0YXQiPgogICAgICAgIDxwIGNsYXNzPSJoMyI+ODXCoCU8L3A+CnJlZHV6aWVydGVuIG5hY2ggZWluZW0gbmVnYXRpdmVuIEVybGVibmlzIGlocmUgQXVzZ2FiZW4gb2RlciBrYXVmdGVuIG5pY2h0IG1laHIgYmVpIGRlbSBVbnRlcm5laG1lbgogICAgICAgIDwvZGl2Pgo8L2Rpdj4=[\/vc_raw_html][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\"][vc_row el_class=\"pb-2\"][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-3\"][vc_column_text css=\"\" el_class=\"center-heading\"]\r\n<h2 style=\"text-align: center;\">Eine veraltete Infrastruktur ist die gr\u00f6\u00dfte Herausforderung f\u00fcr CX-Verantwortliche<\/h2>\r\n<p class=\"text-18\" style=\"text-align: center;\">Zum ersten Mal seit 2023 stellt eine veraltete Infrastruktur die gr\u00f6\u00dfte Herausforderung f\u00fcr die Customer Experience dar\u00a0\u2013 und gef\u00e4hrdet vernetzte Customer Journeys sowie die Skalierung von KI.<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=\"middle\"][vc_column width=\"5\/12\"][vc_column_text css=\"\" el_class=\"list-item\"]\r\n<h3>Isolierte Systemlandschaften bremsen die CX aus<\/h3>\r\n<ul>\r\n \t<li>Veraltete CX-Systeme sind laut CX-Verantwortlichen die gr\u00f6\u00dfte operative Herausforderung.<\/li>\r\n \t<li>48\u00a0% der Unternehmen geben bereits erfasste Kundeninformationen nicht an Servicemitarbeiter weiter.<\/li>\r\n \t<li>CX-Verantwortliche sehen in einer \u00fcberholten Infrastruktur ihre gr\u00f6\u00dfte betriebliche H\u00fcrde.<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_single_image image=\"632458\" css=\"\"][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\" el_class=\"pb-2\"][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h3>KI ver\u00e4ndert die Erwartungen der Verbraucher<\/h3>\r\n<p class=\"text-18\">Verbraucher gew\u00f6hnen sich durch den t\u00e4glichen Einsatz von KI an einen neuen Standard: schnelle Antworten und nahtlose Interaktionen ohne wiederholte Erkl\u00e4rungen.<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][vc_raw_html css=\"\"]PGRpdiBjbGFzcz0id3BiX3RleHRfY29sdW1uIHN0YXQiPgogIDxwIGNsYXNzPSJoMiBudW1iZXItY291bnRlciIgZGF0YS10YXJnZXQ9Ijc2Ij48L3A+CiAgPHA+ZXJ3YXJ0ZW4sIGRhc3MgS0kgZGllIFNlcnZpY2VxdWFsaXTDpHQgdmVyYmVzc2VydDwvcD4KPC9kaXY+[\/vc_raw_html][\/vc_column][vc_column width=\"1\/3\"][vc_raw_html css=\"\"]PGRpdiBjbGFzcz0id3BiX3RleHRfY29sdW1uIHN0YXQiPgogIDxwIGNsYXNzPSJoMiBudW1iZXItY291bnRlciIgZGF0YS10YXJnZXQ9IjQ4Ij48L3A+CiAgPHA+dmVybGllcmVuIG5hY2ggZWluZXIgbmVnYXRpdmVuIEVyZmFocnVuZyBkYXMgVmVydHJhdWVuIGluIEtJPC9wPgo8L2Rpdj4K[\/vc_raw_html][\/vc_column][vc_column width=\"1\/3\"][vc_raw_html css=\"\"]PGRpdiBjbGFzcz0id3BiX3RleHRfY29sdW1uIHN0YXQiPgogIDxwIGNsYXNzPSJoMiBudW1iZXItY291bnRlciIgZGF0YS10YXJnZXQ9Ijg2Ij48L3A+CiAgPHA+ZGVyIENYLVZlcmFudHdvcnRsaWNoZW4gZ2VoZW4gZGF2b24gYXVzLCBkYXNzIEtJIGJpcyAyMDI5IGluIGplZGVyIEt1bmRlbmludGVyYWt0aW9uIGVpbmUgUm9sbGUgc3BpZWxlbiB3aXJkPC9wPgo8L2Rpdj4K[\/vc_raw_html][\/vc_column][vc_column][vc_raw_js]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[\/vc_raw_js][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=\"bgc-lgray\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"5\/12\"][vc_column_text css=\"\" el_class=\"list-item\"]\r\n<h3>Agentische KI macht eine Neuausrichtung der CX erforderlich<\/h3>\r\n<ul>\r\n \t<li>Vier von zehn CX-Organisationen nutzen schon heute agentische KI.<\/li>\r\n \t<li>CX-Verantwortliche planen, im Durchschnitt 30\u00a0% ihres Kundenservice-Budgets in KI-gest\u00fctzte CX-Technologien zu investieren.<\/li>\r\n \t<li>KI-Initiativen, die nicht erfolgreich skaliert wurden, gelten als die zweitwichtigste H\u00fcrde f\u00fcr durchg\u00e4ngige Kundenerlebnisse.<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_single_image image=\"632459\" css=\"\"][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\" elemental_order=\"order-2\"][vc_single_image image=\"632460\" css=\"\"][\/vc_column][vc_column width=\"5\/12\" offset=\"vc_col-sm-offset-1\"][vc_column_text css=\"\" el_class=\"list-item\"]\r\n<h2>Wie wichtig ist es, den Kanal wechseln zu k\u00f6nnen, ohne sich wiederholen zu m\u00fcssen?<\/h2>\r\n<p class=\"text-18\">F\u00fcr 95\u00a0% der Verbraucher ist es wichtig, dass Informationen \u00fcber alle Kan\u00e4le hinweg verf\u00fcgbar bleiben. Die Mehrheit bezeichnet dies sogar als extrem wichtig. Ob Kunden loyal bleiben, h\u00e4ngt oft davon ab, wie nahtlos \u00dcbergaben im Serviceprozess funktionieren.<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"1\/2\" elemental_order=\"order-2\"][vc_single_image image=\"632461\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column][vc_column width=\"5\/12\" offset=\"vc_col-sm-offset-1\"][vc_column_text css=\"\" el_class=\"list-item\"]\r\n<h2>Der Weg in die Zukunft<\/h2>\r\n<p class=\"text-18\">Der Weg in die Zukunft f\u00fchrt \u00fcber vernetzte L\u00f6sungen. Deshalb investieren f\u00fchrende Unternehmen in CX-Plattformen, die Menschen, Systeme, Daten und KI zusammenbringen. Wenn der Kontext dem Kunden folgt, kann KI effektiv handeln\u00a0\u2013 und jede Interaktion st\u00e4rkt die Kundenbindung statt sie zu schw\u00e4chen.<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=\"enable\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\" css=\".vc_custom_1781626722241{margin-top: 40px !important;margin-bottom: 80px !important;background-image: url(https:\/\/www.genesys.com\/media\/quote-section_image.png?id=629572) !important;}\" el_class=\"quote-section\"][vc_row min_height=\"757px\"][vc_column background_color=\"bgc-glass\" width=\"3\/4\" css=\".vc_custom_1781626514825{padding-top: 32px !important;padding-right: 32px !important;padding-bottom: 32px !important;padding-left: 32px !important;}\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<p class=\"text-32\">Mit einer integrierten CX-Plattform lassen sich KI, Kundendaten, Kommunikationskan\u00e4le und Prozesse nahtlos verkn\u00fcpfen. So erhalten Teams den notwendigen Kontext, um effizient zu arbeiten und Aktivit\u00e4ten system\u00fcbergreifend zu koordinieren.<\/p>\r\n[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]","post_title":"Der aktuelle Stand der Customer Experience","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"state-of-cx","to_ping":"","pinged":"","post_modified":"2026-07-14 08:51:53","post_modified_gmt":"2026-07-14 15:51:53","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/der-aktuelle-stand-der-customer-experience","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":550817,"post_author":"890","post_date":"2025-01-07 05:44:15","post_date_gmt":"2025-01-07 13:44:15","post_content":"[vc_section][vc_row][vc_column width=\"7\/12\"][vc_column_text css=\"\"]\r\n<h1>CX-Trends im Jahr 2025 und dar\u00fcber hinaus<\/h1>\r\n[\/vc_column_text][vc_column_text css=\"\"]\r\n<h2>Transformative Einblicke f\u00fcr Ihr Unternehmen<\/h2>\r\n[\/vc_column_text][vc_column_text css=\"\"]Begleiten Sie CX-Experten, um wichtige Trends zu entdecken, die Kunden- und Mitarbeitererfahrungen pr\u00e4gen \u2013 und deren Auswirkungen auf Ihr Unternehmen im Jahr 2025 und dar\u00fcber hinaus.\r\n\r\n<strong>8. Januar 2025<\/strong>[\/vc_column_text][cutoff co_thick=\"2px\"][vc_row_inner][vc_column_inner][webinarschedule][\/vc_column_inner][\/vc_row_inner][webinarschedulesingle][vc_row_inner][vc_column_inner][vc_column_text css=\"\"]Dieses Webinar ist ein Muss f\u00fcr F\u00fchrungskr\u00e4fte in Contact Centern, Kundenservice-Manager, Gesch\u00e4ftsleiter und alle, die leidenschaftlich daran interessiert sind, wirkungsvolle Kundenerlebnisse (CX) zu schaffen. Wenn Sie bereit sind, im Jahr 2025 mit den neuesten Erkenntnissen die F\u00fchrung zu \u00fcbernehmen, ist diese Veranstaltung genau das Richtige f\u00fcr Sie.\r\n\r\n<strong>\u00dcber das Webinar<\/strong>\r\n\r\nDa sich CX-Experten schnell anpassen, um KI und digitale Transformation in ihre Strategien zu integrieren, war es noch nie so wichtig, der Zeit voraus zu sein. Begleiten Sie uns f\u00fcr einen exklusiven Einblick in die wichtigsten CX- und EX-Trends des Jahres 2025. Unser Expertengremium wird bahnbrechende Entwicklungen in KI-gesteuerter Personalisierung, ethischen KI-Praktiken, der Weiterentwicklung der Belegschaft und mehr analysieren \u2013 damit Sie Ihre Strategien f\u00fcr Kunden- und Mitarbeitererlebnisse auf die n\u00e4chste Stufe heben k\u00f6nnen.\r\n\r\n<strong>Melden Sie sich an, um mehr zu erfahren \u00fcber:<\/strong>\r\n<ul>\r\n \t<li>Den Einsatz von KI f\u00fcr hyperpersonalisierte und ethische Kundenerlebnisse<\/li>\r\n \t<li>Die Verbesserung von Kundenreisen durch strategisches, kanal\u00fcbergreifendes Engagement in Echtzeit<\/li>\r\n \t<li>Das Erzielen messbarer Gesch\u00e4ftsergebnisse mit CX-Strategien und modernem Workforce Engagement Management<\/li>\r\n<\/ul>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\"1\/3\" offset=\"vc_col-sm-offset-1\"][component_card background_color=\"bgc-lgray\" addclass=\"mb-1\"]<strong>Mit Ihrer Anmeldung erhalten Sie au\u00dferdem:<\/strong>\r\n<ul>\r\n \t<li>Zugang zur Webinar-Aufzeichnung<\/li>\r\n \t<li>Eine Zusammenfassung der wichtigsten Erkenntnisse und Einblicke<\/li>\r\n \t<li>Exklusive Ressourcen zu den neuesten CX-Trends<\/li>\r\n<\/ul>\r\n[\/component_card][mktoform cta_button=\"Melden Sie sich noch heute an\" cms_hold=\"RG\" cid_id=\"7014X000003AgOSQA0\"][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\" css=\".vc_custom_1733151066545{padding-top: 0px !important;}\"][vc_row el_class=\"mx-0\"][vc_column background_color=\"bgc-lgray\" el_class=\"p-md-3 px-1\"][vc_row_inner el_class=\"mx-0\"][vc_column_inner][vc_column_text css=\"\"]\r\n<h3 style=\"text-align: center;\">Lernen Sie die Sprecher kennen<\/h3>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\"1\/3\"][vc_single_image image=\"549632\" alignment=\"center\" css=\"\" img_size=\"full\"][vc_column_text css=\"\"]\r\n<p style=\"text-align: center;\"><b>Megan Burns<\/b>\r\nGr\u00fcnderin und Gesch\u00e4ftsf\u00fchrerin\r\nExperience Enterprises<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_single_image image=\"549633\" alignment=\"center\" css=\"\" img_size=\"full\"][vc_column_text css=\"\"]\r\n<p style=\"text-align: center;\"><strong>Robin Gareiss<\/strong>\r\nCEO &amp; Hauptanalystin\r\nMetrigy<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/3\"][vc_single_image image=\"549634\" alignment=\"center\" css=\"\" img_size=\"full\"][vc_column_text css=\"\"]\r\n<p style=\"text-align: center;\"><strong>Sami Beydoun<\/strong>\r\nTeamleiter, Student Services Hub\r\nWestern Sydney University<\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"549670\" alignment=\"center\" css=\"\" img_size=\"full\"][vc_column_text css=\"\"]\r\n<p style=\"text-align: center;\"><strong>William Dummett<\/strong>\r\nChief Privacy Officer\r\nGenesys<\/p>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\"][vc_single_image image=\"550117\" alignment=\"center\" css=\"\" img_size=\"full\"][vc_column_text css=\"\"]\r\n<p style=\"text-align: center;\"><strong>Prajwal Ramachandra<\/strong>\r\n<span data-contrast=\"auto\">Managing Director, Global Contact Center Practice Lead<\/span>\r\n<span data-contrast=\"auto\">Accenture<\/span><\/p>\r\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]","post_title":"CX-Trends in 2025 und dar\u00fcber hinaus","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"cx-trends-in-2025-and-beyond","to_ping":"","pinged":"","post_modified":"2025-03-18 07:37:34","post_modified_gmt":"2025-03-18 14:37:34","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=550817","menu_order":0,"post_type":"webinars","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":557143,"post_author":"890","post_date":"2025-02-19 01:25:32","post_date_gmt":"2025-02-19 09:25:32","post_content":"","post_title":"F\u00fcnf Trendsetter f\u00fcr innovative KI","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"five-trendsetters-in-ai-innovation","to_ping":"","pinged":"","post_modified":"2025-02-19 09:28:39","post_modified_gmt":"2025-02-19 17:28:39","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=557143","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"}],"w_tycontent":"<p>Vielen Dank f\u00fcr Ihre Aufmerksamkeit. Die folgenden Ressourcen werden Ihnen bei der Suche nach L\u00f6sungen zur Verbesserung der Customer Journey behilflich sein.<\/p>\n","meta_title":"Das Jahr im R\u00fcckblick: Was lief bei CX schief? | Webinar von Genesys","meta_description":"Nehmen Sie an einem aufschlussreichen Webinar teil, in dem es darum geht, was bei CX im Jahr 2024 schief gelaufen ist und wie Sie Ihre Strategie auf die wahren Kundenw\u00fcnsche abstimmen k\u00f6nnen.","ns_title":"Verwandte Ressourcen","item_nav_hide":"no","disable_chat":false,"no_index":false,"no_follow":false,"media_type":"embed","media_position":"top","media_embed":"<iframe width=\"1120\" height=\"630\" src=\"https:\/\/www.youtube.com\/embed\/7LHS1c-h3lc?cc_lang_pref=de&cc_load_policy=1&hl=de&rel=0\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>","disable_next_steps":false,"display_desc":false,"title_align":"left","is_on_demand":true,"get_started_config":"default","meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","gsc_tab":false,"enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"next_steps_type":"default","ns_subtitle":""},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/580458","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/1153"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/580458\/revisions"}],"predecessor-version":[{"id":580465,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/580458\/revisions\/580465"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=580458"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_priority?post=580458"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme?post=580458"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_bundle?post=580458"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme2?post=580458"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_capability_sitewide?post=580458"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_products_programs?post=580458"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buying_job?post=580458"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buyer_persona?post=580458"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_sector?post=580458"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_segment?post=580458"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}