{"id":578994,"date":"2025-06-25T06:51:31","date_gmt":"2025-06-25T13:51:31","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=578994"},"modified":"2025-06-25T06:54:56","modified_gmt":"2025-06-25T13:54:56","slug":"cmm360-empathie-und-emotionen-in-der-kundenkommunikation","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/de-de\/webinars\/cmm360-empathie-und-emotionen-in-der-kundenkommunikation","title":{"rendered":"CMM360 &#8211; Empathie und Emotionen in der Kundenkommunikation"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8220;bgc-navy&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"pre_h1 text-orange\"><strong class=\"text-white\">Webinar On-demand<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8220;.vc_custom_1750858166898{margin-top: 40px !important;border-top-width: 40px !important;}&#8220;]<\/p>\n<h1 class=\"text-white\">Empathie und Emotionen in der Kundenkommunikation<br \/>\n&#8211; Die Psychologie der Emotionen \u2013 und wie Empathie im Zeitalter der KI gelingt<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row css=&#8220;.vc_custom_1707737428915{background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8220;][vc_column css=&#8220;.vc_custom_1689758361203{border-top-width: 30px !important;}&#8220;][vc_row_inner css=&#8220;.vc_custom_1689666808030{margin-top: 20px !important;}&#8220;][vc_column_inner width=&#8220;2\/3&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h3><strong>75% der Unternehmen behaupten, sie seien kundenzentriert. 30% der Kunden stimmen dem zu (*)<\/strong><\/h3>\n<p>In einer Welt der digitalen Touchpoints z\u00e4hlt f\u00fcr die Kundinnen und Kunden das, was ankommt \u2013 emotional.<\/p>\n<p>Erleben Sie in diesem inspirierenden Webinar, wie Gef\u00fchle entstehen, welchen Impact die Digitalisierung auf menschliche Gef\u00fchle hat, auf welchen drei Ebenen Emotionen wirken und wie sie das Kundenverhalten beeinflussen.<\/p>\n<p>Erfahren Sie zudem, wie Unternehmen mit \u201eEmpathy by Design\u201c Kundenerlebnisse gezielt gestalten k\u00f6nnen, damit sie sich auf jedem Kanal und zu jeder Zeit pers\u00f6nlich, relevant und menschlich anf\u00fchlen.<\/p>\n<h3><strong>Empathie als strategischer Erfolgsfaktor<\/strong><\/h3>\n<p>Wie Sie positive Emotionen, Vertrauen, Loyalit\u00e4t und Begeisterung wecken, teilen die nachfolgenden ReferentInnen in diesem exklusiven Webinar mit den Teilnehmenden:<\/p>\n<p>Entdecken Sie, wie Sie Menschen wirklich erreichen \u2013 mit Empathie, Worten und skalierbaren Erlebnissen, die ber\u00fchren und in Erinnerung bleiben.<\/p>\n<p>Jetzt anmelden und mit Emotionen und mit Emotionen und Empathie im Customer Service den Unterschied machen!<\/p>\n<p><strong>Speakers:<\/strong><\/p>\n<ul>\n<li><strong>Rainer Weinzettl<\/strong>, Senior Account Executive, Genesys<\/li>\n<li><strong>Barnab\u00e9 Charmey<\/strong>, Senior Solutions Consultant, Genesys<\/li>\n<li><strong>Madeleine Mitrovic<\/strong>, Emotional Mastery Beratung &amp; Co-Founder x-emotions<\/li>\n<li><strong>Hengameh Rabbani<\/strong>, Emotional Mastery Beratung &amp; Co-Founder x-emotion<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8220;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Willkommen zur\u00fcck<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p 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css=&#8220;&#8220;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8220;bgc-navy&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row][vc_column][vc_column_text] Webinar On-demand [\/vc_column_text][vc_column_text css=&#8220;.vc_custom_1750858166898{margin-top: 40px !important;border-top-width: 40px !important;}&#8220;] Empathie und Emotionen in der Kundenkommunikation &#8211; Die Psychologie der Emotionen \u2013 und wie Empathie im Zeitalter der KI gelingt [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row css=&#8220;.vc_custom_1707737428915{background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8220;][vc_column css=&#8220;.vc_custom_1689758361203{border-top-width: 30px !important;}&#8220;][vc_row_inner css=&#8220;.vc_custom_1689666808030{margin-top: 20px !important;}&#8220;][vc_column_inner width=&#8220;2\/3&#8243;][vc_column_text css=&#8220;&#8220;] 75% der Unternehmen behaupten, sie seien kundenzentriert. 30% der [&hellip;]<\/p>\n","protected":false},"author":893,"featured_media":578995,"template":"","tax_priority":[54],"tax_contenttheme":[14884,14887,14882],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[17536,16496],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-578994","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice","webinar_type-customer","webinar_type-demo","tax_priority-54","tax_contenttheme-level-up-your-technology-de-de","tax_contenttheme-grow-your-business-de-de","tax_contenttheme-improve-customer-experience-de-de","tax_products_programs-genesys-cloud-cx-de-de","tax_products_programs-genesys-ai-de-de","tax_content_type-demo-de-de"],"acf":{"asset_expiration":"","no_index":false,"no_follow":false,"next_steps_type":"default","media_type":"embed","media_position":"left","media_embed":"<iframe width=\"1120\" height=\"\" src=\"https:\/\/www.youtube.com\/embed\/8cUKgUeauuQ?si=peSQaQ-47s3mKamJ\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; 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