{"id":575521,"date":"2025-06-04T02:30:25","date_gmt":"2025-06-04T09:30:25","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/orchestrierung-von-kundenerlebnissen-mit-ki-gestuetzter-technologie"},"modified":"2025-06-04T02:31:23","modified_gmt":"2025-06-04T09:31:23","slug":"orchestrating-customer-experiences-with-ai-powered-technology","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/de-de\/webinars\/orchestrating-customer-experiences-with-ai-powered-technology","title":{"rendered":"Orchestrierung von Kundenerlebnissen mit KI-gest\u00fctzter Technologie"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220; el_class=&#8220;mb-1&#8243;]<\/p>\n<p class=\"pre_h1\"><strong>On-demand Webinar<\/strong><\/p>\n<p>[\/vc_column_text][vc_single_image image=&#8220;560860&#8243; css=&#8220;&#8220; si_max_width=&#8220;300px&#8220; el_class=&#8220;mb-1&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h1>Orchestrierung von Kundenerlebnissen mit KI-gest\u00fctzter Technologie<\/h1>\n<p>Erhalten Sie Einblicke von Genesys, AWS und Brittany Ferries in die wichtigsten Trends bei KI, Personalisierung und Erlebnisorchestrierung[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243; el_id=&#8220;form&#8220; offset=&#8220;vc_col-lg-offset-1 vc_col-lg-5&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Willkommen zur\u00fcck<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Nicht du?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000003AhQvQAK\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/575521?thankyou=575521&page_type=webinars&page_attr=Video%3BBest%20Practice%3BCustomer\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/575521\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"de-de\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/575521\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"575521\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Gesch\u00e4ftliche E-Mail\" placeholder=\"Gesch\u00e4ftliche E-Mail\">\n        <label for=\"fe192\">Gesch\u00e4ftliche E-Mail<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Vorname\">\n        <label for=\"fe190\">Vorname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nachname\">\n        <label for=\"fe191\">Nachname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Vorstand<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Federf\u00fchrender Partner<\/option><option value=\"Engineer \/ Architect\">Ingenieur\/Architekt<\/option><option value=\"Consultant\">Berater<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Mitarbeiter<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe219\">Position<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Forderungen<\/option><option value=\"Collections\">Forderungsmanagement<\/option><option value=\"Contact Center Management\">Contact Center-Management<\/option><option value=\"Customer Experience\">Customer\u00a0Experience<\/option><option value=\"Customer Service\">Kundenservice<\/option><option value=\"Ecommerce\/Digital Channels\">E-Commerce\/digitale Kan\u00e4le<\/option><option value=\"Finance\">Finanzen<\/option><option value=\"Human Resources\">Personalwesen<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT-Architektur<\/option><option value=\"IT Infrastructure\">IT-Infrastruktur<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Betriebs-\/Prozessmanagement<\/option><option value=\"Production Management\">Produktionsleitung<\/option><option value=\"Purchasing\">Kauf<\/option><option value=\"Sales\">Vertrieb<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe218\">Anwendungsbereiche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Unternehmensname\">\n        <label for=\"fe193\">Unternehmensname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefon\">\n        <label for=\"fe215\">Telefon<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Land<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Ihre Website\">\n        <label for=\"fe801\">Ihre Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Stadt\">\n        <label for=\"fe226\">Stadt<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Jobtitel\">\n        <label for=\"fe220\">Jobtitel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Bankwesen<\/option><option value=\"Business Services\">Unternehmensdienstleistungen<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energie- und Versorgungsunternehmen<\/option><option value=\"Entertainment\">Unterhaltungsbranche<\/option><option value=\"Government\">Beh\u00f6rden<\/option><option value=\"Insurance\">Versicherungen<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologie<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Sonstige<\/option>\n        <\/select>\n        <label for=\"fe221\">Branche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u2026 informiere mich nur<\/option><option value=\"Gathering business requirements\">\u2026 recherchiere die Anforderungen<\/option><option value=\"Comparing solutions\">\u2026 vergleiche L\u00f6sungen<\/option><option value=\"Ready for a conversation\">\u2026 bin an einem Gespr\u00e4ch interessiert<\/option>\n        <\/select>\n        <label for=\"fe222\">Ich \u2026<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21\u201350<\/option><option value=\"51-100\">51\u2013100<\/option><option value=\"101-300\">101\u2013300<\/option><option value=\"301-500\">301\u2013500<\/option><option value=\"501-1000\">501\u20131000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Kein Contact\u00a0Center<\/option><option value=\"Don't Know\">Ich wei\u00df es nicht<\/option>\n        <\/select>\n        <label for=\"fe225\">Anzahl der Arbeitspl\u00e4tze im Contact Center<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box required\"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Ja. Ich m\u00f6chte per E-Mail oder Telefon \u00fcber Neuigkeiten zu Genesys auf dem Laufenden gehalten werden.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Ich h\u00e4tte es gern, dass mich jemand kontaktiert.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Jetzt ansehen\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Jetzt ansehen\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Durch die Bereitstellung Ihrer Informationen erkl\u00e4ren Sie sich mit unseren <a href=\"https:\/\/www.genesys.com\/de-de\/company\/legal-docs\/datenschutzerklaerung\" target=\"_blank\">Datenschutzbestimmungen<\/a> einverstanden<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220;]K\u00fcnstliche Intelligenz definiert die Art und Weise neu, wie Verbraucher und F\u00fchrungskr\u00e4fte die Kundenerfahrung (CX) sehen. Ein aktueller KI-Bericht von Genesys ergab, dass mehr als 80 % der CX-F\u00fchrungskr\u00e4fte glauben, dass KI in Zukunft ein klares Unterscheidungsmerkmal f\u00fcr ihr Unternehmen sein wird.<\/p>\n<p>Besuchen Sie CIO, Amazon Web Services (AWS) und Genesys und erfahren Sie, wie KI, Automatisierung und Cloud-Services die CX-Landschaft neu definieren.<\/p>\n<p>W\u00e4hrend der Sitzung werden Sie auch von Brittany Ferries h\u00f6ren, die das Kundenerlebnis mit generativer KI von Genesys und AWS umgestaltet. Sie erhalten Einblicke in die Art und Weise, wie KI Unternehmen dabei hilft, die sich entwickelnden Kundenerwartungen auf einer wachsenden Anzahl von Kan\u00e4len zu erf\u00fcllen, indem sie Personalisierung, Verbesserung des Self-Service und Umsatzsteigerung erm\u00f6glicht.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243; offset=&#8220;vc_col-md-offset-1 vc_col-md-5&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h4>Sehen Sie sich diees Webinar jetzt an und gewinnen Sie Einblicke in:<\/h4>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8220;key-list&#8220; css=&#8220;&#8220; ct_key=&#8220;01&#8243;]<\/p>\n<p class=\"text-20\">Trends in der Customer Experience im Zeitalter der KI<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8220;key-list&#8220; css=&#8220;&#8220; ct_key=&#8220;02&#8243;]<\/p>\n<p class=\"text-20\">Die zunehmende Rolle der KI bei der Unterst\u00fctzung von Agenten und F\u00fchrungspersonen<\/p>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8220;key-list&#8220; css=&#8220;&#8220; ct_key=&#8220;03&#8243;]<\/p>\n<p class=\"text-20\">Die M\u00f6glichkeiten und Vorteile von KI-gest\u00fctzter Erlebnisorchestrierung<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220; el_class=&#8220;mb-1&#8243;] On-demand Webinar [\/vc_column_text][vc_single_image image=&#8220;560860&#8243; css=&#8220;&#8220; si_max_width=&#8220;300px&#8220; el_class=&#8220;mb-1&#8243;][vc_column_text css=&#8220;&#8220;] Orchestrierung von Kundenerlebnissen mit KI-gest\u00fctzter Technologie Erhalten Sie Einblicke von Genesys, AWS und Brittany Ferries in die wichtigsten Trends bei KI, Personalisierung und Erlebnisorchestrierung[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243; el_id=&#8220;form&#8220; offset=&#8220;vc_col-lg-offset-1 vc_col-lg-5&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220;]K\u00fcnstliche Intelligenz definiert die Art und Weise neu, wie Verbraucher und [&hellip;]<\/p>\n","protected":false},"author":596,"featured_media":0,"template":"","tax_priority":[54],"tax_contenttheme":[14884,14882],"tax_bundle":[],"tax_contenttheme2":[16185,16133],"tax_capability_sitewide":[16219],"tax_products_programs":[17536],"tax_buying_job":[16627,16656],"tax_buyer_persona":[16875,16898],"tax_sector":[17029,16932,16969,16994,17013,17067],"tax_segment":[17077],"class_list":["post-575521","webinars","type-webinars","status-publish","hentry","webinar_type-best-practice","webinar_type-customer","tax_priority-54","tax_contenttheme-level-up-your-technology-de-de","tax_contenttheme-improve-customer-experience-de-de","tax_contenttheme2-level-up-your-technology-de-de","tax_contenttheme2-improve-customer-experience-de-de","tax_capability_sitewide-ai-and-automation-de-de","tax_products_programs-genesys-cloud-cx-de-de","tax_buying_job-job-1-problem-identification-de-de","tax_buying_job-job-2-solution-exploration-de-de","tax_buyer_persona-business-de-de","tax_buyer_persona-technical-de-de","tax_sector-retail-de-de","tax_sector-financial-de-de","tax_sector-healthcare-de-de","tax_sector-industrial-de-de","tax_sector-public-de-de","tax_sector-technology-de-de","tax_segment-enterprise-de-de","tax_content_type-video-de-de","tax_set-video"],"acf":{"utm_pass":false,"asset_expiration":"","resource_next_steps":[{"ID":490884,"post_author":"853","post_date":"2023-09-08 01:51:52","post_date_gmt":"2023-09-08 08:51:52","post_content":"","post_title":"Erste Schritte: Einf\u00fchrung in generative KI","post_excerpt":"","post_status":"publish","comment_status":"closed","ping_status":"closed","post_password":"","post_name":"generative-ai-101","to_ping":"","pinged":"","post_modified":"2023-09-08 01:58:30","post_modified_gmt":"2023-09-08 08:58:30","post_content_filtered":"","post_parent":0,"guid":"https:\/\/www.genesys.com\/resources\/erste-schritte-einfuehrung-in-generative-ki","menu_order":0,"post_type":"resources","post_mime_type":"","comment_count":"0","filter":"raw"},{"ID":540893,"post_author":"1062","post_date":"2024-09-18 20:24:20","post_date_gmt":"2024-09-19 03:24:20","post_content":"[vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\" el_id=\"form\" css=\".vc_custom_1762461657578{background-image: url(https:\/\/www.genesys.com\/media\/section_background-ai-2-hidef.png?id=602259) !important;}\"][vc_row background_color=\"bgc-glass\" content_placement=\"middle\" el_class=\"form-card\"][vc_column width=\"1\/2\"][vc_column_text css=\"\"]\r\n<h1>Customer Experience (CX) im Zeitalter der KI<\/h1>\r\nKI-Nutzung in der CX ist ein Marathon: Gehen Sie \u00fcber den Hype hinaus und machen Sie KI zu <br class=\"d-none d-xl-block\">ein Wettbewerbsvorteil[\/vc_column_text][\/vc_column][vc_column width=\"5\/12\" offset=\"vc_col-sm-offset-1\"][mktoform cta_button=\"Zum Bericht\" ar_status=\"Asset\" remove_bg=\"yes\" cid_id=\"7014X000003AfFaQAK\"][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2>Wir haben 1.000 CX-F\u00fchrungskr\u00e4fte befragt und das sind die Ergebnisse:<\/h2>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/4\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<p class=\"h1\">83\u00a0%<\/p>\r\nglauben, dass KI f\u00fcr sie in Zukunft ein klares Alleinstellungsmerkmal sein wird[\/vc_column_text][\/vc_column][vc_column width=\"1\/4\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<p class=\"h1\">59\u00a0%<\/p>\r\nerwarten, dass die Einf\u00fchrung von KI in der Customer Experience zu mehr Kundentreue und einer langfristigen Bindung f\u00fchrt[\/vc_column_text][\/vc_column][vc_column width=\"1\/4\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<p class=\"h1\">70\u00a0%<\/p>\r\nberichten, dass KI zu einer empathischeren Customer Journey beitr\u00e4gt[\/vc_column_text][\/vc_column][vc_column width=\"1\/4\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<p class=\"h1\">69\u00a0%<\/p>\r\ngeben an, dass ihr Unternehmen einen Plan f\u00fcr eine ethische KI-Bereitstellung hat[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=\"middle\"][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2>Der neue Horizont der Customer Experience<\/h2>\r\nK\u00fcnstliche Intelligenz erkennt Verhaltensweisen, gruppiert sie in Segmente und macht die Kundenhistorie sichtbar, damit Sie im richtigen Moment handeln k\u00f6nnen, um die Kundenzufriedenheit und -bindung zu steigern.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/4\"][vc_single_image image=\"602262\" css=\"\" rounded_corners=\"rounded-lg\" el_class=\"mb-1\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">KI transformiert die Customer Experience<\/h3>\r\nDurch k\u00fcnstliche Intelligenz\u00a0(KI) wird die Art und Weise, wie Verbraucher und F\u00fchrungskr\u00e4fte die Customer Experience (CX) betrachten, neu definiert. Sie wird bald unverzichtbar sein.[\/vc_column_text][\/vc_column][vc_column width=\"1\/4\"][vc_single_image image=\"602263\" css=\"\" rounded_corners=\"rounded-lg\" el_class=\"mb-1\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">KI: das ultimative CX-Alleinstellungsmerkmal<\/h3>\r\nMehr als 80 % der CX-F\u00fchrungskr\u00e4fte glauben, dass KI in Zukunft ein klares Alleinstellungsmerkmal f\u00fcr ihr Unternehmen sein wird, und 59 % sagen, dass die Einf\u00fchrung von KI in der Customer Experience die Kundenbindung st\u00e4rken und den Customer Lifetime Value (CLV) steigern wird. [\/vc_column_text][\/vc_column][vc_column width=\"1\/4\"][vc_single_image image=\"602264\" css=\"\" rounded_corners=\"rounded-lg\" el_class=\"mb-1\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">Die hohen Kosten von CX ohne KI<\/h3>\r\nLeider laufen Unternehmen, die KI-Strategien nicht in ihren CX-Betrieb integrieren, Gefahr, wichtige Wettbewerbsvorteile zu verpassen, Kunden zu verlieren und die Zufriedenheit ihrer Mitarbeiter zu beeintr\u00e4chtigen.[\/vc_column_text][\/vc_column][vc_column width=\"1\/4\"][vc_single_image image=\"602265\" css=\"\" rounded_corners=\"rounded-lg\" el_class=\"mb-1\"][vc_column_text css=\"\"]\r\n<h3 class=\"h5\">KI im Dienst von Kunden, Mitarbeitern und Unternehmen<\/h3>\r\nEntdecken Sie, wie Sie KI in der Customer Experience effektiv und f\u00fcr Ihr Unternehmen, Ihre Mitarbeiter und Ihre Kunden gewinnbringend nutzen k\u00f6nnen.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=\"\"]\r\n<h2>Highlights<\/h2>\r\n[\/vc_column_text][vc_row_inner][vc_column_inner width=\"5\/12\"][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h4\">KI wird zu einem kritischen Bestandteil moderner CX-Strategien<\/h3>\r\nKI spielt heute eine immer wichtigere Rolle bei der erfolgreichen Erarbeitung und Implementierung von CX-Strategien und unterstreicht die kritische Beziehung zwischen KI und Customer Experience.[\/vc_column_text][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h4\">KI f\u00f6rdert die Personalisierung und transformiert Customer Journeys<\/h3>\r\nKI erm\u00f6glicht gro\u00dfe Fortschritte bei der Personalisierung und Customer Journey-Analyse und verbessert bereits erheblich die gesamte KI-gest\u00fctzte Customer Experience.[\/vc_column_text][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h4\">Die meisten Unternehmen sch\u00f6pfen KI f\u00fcr CX und EX nicht voll aus \u2013 Chatbots allein reichen nicht aus<\/h3>\r\nKI-gest\u00fctzte Chatbots werden h\u00e4ufig eingesetzt, aber nur wenige Unternehmen nutzen das volle Potenzial von KI f\u00fcr das Kunden- und Mitarbeitererlebnis.[\/vc_column_text][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h4\">KI revolutioniert das Mitarbeitererlebnis und die Service-Bereitstellung<\/h3>\r\nKI transformiert das Mitarbeitererlebnis und die Service-Bereitstellung.[\/vc_column_text][vc_column_text ct_style=\"list-block\" css=\"\"]\r\n<h3 class=\"h4\">CX-F\u00fchrungskr\u00e4fte bew\u00e4ltigen KI-Herausforderungen mit intelligenten Strategien<\/h3>\r\nDie Bereitstellung von KI bringt Herausforderungen hinsichtlich Datenstrategie, rechtlichen Unsicherheiten und Mitarbeiterbedenken mit sich. Jedoch haben viele CX-F\u00fchrungskr\u00e4fte Strategien entwickelt, um diese Herausforderungen zu bew\u00e4ltigen.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_single_image image=\"603270\" alignment=\"center\" css=\"\" rounded_corners=\"rounded-lg\"][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=\"enable\" flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\" css=\".vc_custom_1762978922942{background-image: url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_background-2025.jpg?id=578125) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\"][vc_row][vc_column][component_cta_block content_alignment=\"text-right\" cta_ratio=\"4\" background_color=\"bgc-lgray\" media=\"604655\"]\r\n<p class=\"text-32 text-graphite\">\u201eDie umfassende Reduzierung von Komplexit\u00e4t ist der gr\u00f6\u00dfte Vorteil von KI in der Customer Experience.\u201c<\/p>\r\n<p class=\"text-16\">Christina \u201eCK\u201c Kerley, eine weltweite Referentin und Beraterin zu KI und Technologie<\/p>\r\n[\/component_cta_block][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2>CX-F\u00fchrungskr\u00e4fte nutzen oder testen KI, um:<\/h2>\r\n[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][component_button cta_style=\"btn-chev\" content_alignment=\"text-right\" tablet_alignment=\"text-right\" button_color=\"btn-secondary\" primary_cta=\"url:%23form|title:Zum%20Bericht|\"][\/vc_column][\/vc_row][vc_row][vc_column width=\"1\/3\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<p class=\"h1\">76\u00a0%<\/p>\r\ndie Customer Experience zu personalisieren[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<p class=\"h1\">72\u00a0%<\/p>\r\nSchwachstellen in der Customer Journey zu erkennen[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_column_text ct_style=\"stat\" css=\"\"]\r\n<p class=\"h1\">65\u00a0%<\/p>\r\ndie Customer Journey kanal\u00fcbergreifend zu optimieren[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D\"][vc_row content_placement=\"middle\"][vc_column width=\"5\/12\"][vc_column_text css=\"\"]\r\n<h2>Wie CX und KI die Rolle von Agenten neu gestalten<\/h2>\r\nDa KI allt\u00e4gliche Aufgaben \u00fcbernimmt, k\u00f6nnen sich Agenten nun auf h\u00f6herwertige Gespr\u00e4che wie Deeskalation, komplexe Probleml\u00f6sungen und proaktive Betreuung konzentrieren.\r\n\r\nL\u00f6sungen wie <a href=\"https:\/\/www.genesys.com\/de-de\/capabilities\/ai-studio\">Genesys Cloud\u2122 AI Studio<\/a> erm\u00f6glichen es Teams, ganz einfach KI-gest\u00fctzte Erlebnisse zu schaffen, bereitzustellen und zu verfeinern, wodurch Agenten effektiver mit Automatisierung zusammenarbeiten k\u00f6nnen.[\/vc_column_text][\/vc_column][vc_column width=\"1\/2\" offset=\"vc_col-sm-offset-1\"][vc_column_text css=\"\" el_class=\"p-2 bgc-lgray rounded-lg\"]\r\n<p class=\"text-32\">\u201eKI wird es Mitarbeitern erm\u00f6glichen, sich auf h\u00f6herwertige strategische Aufgaben zu konzentrieren.\u201c<\/p>\r\n<strong>Ray Wang<\/strong>\r\nPrincipal Analyst und Gr\u00fcnder bei Constellation Research.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=\"%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D\" el_class=\"d-none d-md-block\"][vc_row][vc_column width=\"5\/6\" offset=\"vc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-2 vc_col-md-8 vc_col-sm-offset-1\"][vc_column_text css=\"\"]\r\n<h2 style=\"text-align: center;\">Vergleich des Stellenwerts diverser F\u00e4higkeiten: Jetzt vs. in f\u00fcnf 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