{"id":555742,"date":"2025-01-31T06:36:19","date_gmt":"2025-01-31T14:36:19","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=555742"},"modified":"2025-01-31T06:36:19","modified_gmt":"2025-01-31T14:36:19","slug":"cmm360-wie-kuenstliche-intelligenz-die-interaktion-zwischen-staedten-kantonen-und-buergerinnen-neu-erfindet","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/de-de\/webinars\/cmm360-wie-kuenstliche-intelligenz-die-interaktion-zwischen-staedten-kantonen-und-buergerinnen-neu-erfindet","title":{"rendered":"CMM360 &#8211; Wie k\u00fcnstliche Intelligenz die Interaktion zwischen St\u00e4dten, Kantonen und B\u00fcrgerInnen neu erfindet"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8220;bgc-navy&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"pre_h1 text-orange\"><strong class=\"text-white\">Webinar On-demand<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8220;.vc_custom_1738334164504{margin-top: 40px !important;border-top-width: 40px !important;}&#8220;]<\/p>\n<h1 class=\"text-white\"><span id=\"hs_cos_wrapper_module_1545111337046104\" class=\"hs_cos_wrapper hs_cos_wrapper_widget_container hs_cos_wrapper_type_widget_container\" data-hs-cos-general-type=\"widget_container\" data-hs-cos-type=\"widget_container\"><span data-offset-key=\"e716-1-0\"><strong>Wie k\u00fcnstliche Intelligenz die Interaktion zwischen St\u00e4dten, Kantonen und B\u00fcrgerInnen neu erfindet<\/strong><\/span><\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row css=&#8220;.vc_custom_1707737428915{background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8220;][vc_column css=&#8220;.vc_custom_1689758361203{border-top-width: 30px !important;}&#8220;][vc_row_inner css=&#8220;.vc_custom_1689666808030{margin-top: 20px !important;}&#8220;][vc_column_inner width=&#8220;2\/3&#8243;][vc_column_text css=&#8220;&#8220;]<strong>Teil 4:<\/strong>\u00a0<strong>Das B\u00fcrgererlebnis der Zukunft \u2013 KI als Schl\u00fcssel zur smarten Verwaltung<\/strong><\/p>\n<p>Die Erwartungen der B\u00fcrger:innen an ihre St\u00e4dte und Kantone steigen: Effizienz, Erlebnis und nahtlose digitale Services werden von den Einwohner:innen vorausgesetzt. Doch wie kann die \u00f6ffentliche Verwaltung diesen Erwartungen gerecht werden?<\/p>\n<p>Erfahren Sie in diesem Webinar, wie k\u00fcnstliche Intelligenz und innovative Technologien die Einwohnererfahrungen nachhaltig verbessern, die Arbeitslast der St\u00e4dte und Beh\u00f6rden minimieren und gleichzeitig die Effizienz und Zufriedenheit der Mitarbeitenden steigern kann. Erfahrene Experten pr\u00e4sentieren praxisnahe Einblicke und zukunftsweisende Ausblicke f\u00fcr die Verwaltung am Puls der Zeit.<\/p>\n<p>Freuen Sie sich unter anderem auf den Vortrag von\u00a0<strong>Prof. Dr. Christian Geiger<\/strong>\u00a0zum Thema \u00abEinsatzzwecke und Nutzenpotenziale von KI im \u00f6ffentlichen Sektor \u2013 ein Impuls aus wissenschaftlicher Sicht\u00bb.<\/p>\n<p><strong>Die weiteren Inhalte:<\/strong><\/p>\n<ul>\n<li><strong>Das goldene Dreieck f\u00fcr modernes B\u00fcrgererlebnis:<\/strong>\u00a0Innovation, Integration und Sicherheit in perfekter Balance.<\/li>\n<li><strong>Die KI-gest\u00fctzte Verwaltung:<\/strong>\u00a0Effiziente Abwicklung von B\u00fcrgeranfragen \u2013 von Selfservice bis hin zur smarten Kan\u00e4le-Orchestrierung.<\/li>\n<li><strong>Praxisbeispiele:<\/strong>\u00a0Wie erste Kantone das Einwohnererlebnis in die Zukunft f\u00fchren<\/li>\n<li><strong>Live-Demo:<\/strong>\u00a0Von Steuerrechnungen bis Adress\u00e4nderungen \u2013 so transformieren St\u00e4dte und Kantone ihre Services.<\/li>\n<\/ul>\n<p>Referenten:<\/p>\n<ul>\n<li>Prof. Dr. Christian Geiger, Fachgruppenleiter Digital Government, Innovation und Transformation, Berner Fachhochschule BFH<\/li>\n<li>Frank Fauerbach, Principal Cloud Solutions Consultant, Genesys<\/li>\n<li>Rolf Hertling, Senior Account Executive, Genesys<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8220;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Willkommen zur\u00fcck<\/span> <span id=\"person_info\"><span 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css=&#8220;&#8220;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8220;bgc-navy&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row][vc_column][vc_column_text] Webinar On-demand [\/vc_column_text][vc_column_text css=&#8220;.vc_custom_1738334164504{margin-top: 40px !important;border-top-width: 40px !important;}&#8220;] Wie k\u00fcnstliche Intelligenz die Interaktion zwischen St\u00e4dten, Kantonen und B\u00fcrgerInnen neu erfindet [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row css=&#8220;.vc_custom_1707737428915{background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8220;][vc_column css=&#8220;.vc_custom_1689758361203{border-top-width: 30px !important;}&#8220;][vc_row_inner css=&#8220;.vc_custom_1689666808030{margin-top: 20px !important;}&#8220;][vc_column_inner width=&#8220;2\/3&#8243;][vc_column_text css=&#8220;&#8220;]Teil 4:\u00a0Das B\u00fcrgererlebnis der Zukunft \u2013 KI als Schl\u00fcssel zur smarten Verwaltung Die Erwartungen der B\u00fcrger:innen an ihre [&hellip;]<\/p>\n","protected":false},"author":893,"featured_media":555743,"template":"","tax_priority":[54],"tax_contenttheme":[14884,14887,14882],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[17536,16496],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-555742","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice","webinar_type-customer","webinar_type-demo","tax_priority-54","tax_contenttheme-level-up-your-technology-de-de","tax_contenttheme-grow-your-business-de-de","tax_contenttheme-improve-customer-experience-de-de","tax_products_programs-genesys-cloud-cx-de-de","tax_products_programs-genesys-ai-de-de","tax_content_type-demo-de-de"],"acf":{"asset_expiration":"","no_index":false,"no_follow":false,"next_steps_type":"default","media_type":"embed","media_position":"left","media_embed":"<iframe width=\"1120\" height=\"630\" src=\"https:\/\/www.youtube.com\/embed\/SYNx7tUHH_0?si=C0rqRtRNtGeLL95w\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; 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