{"id":554620,"date":"2025-01-23T08:30:36","date_gmt":"2025-01-23T16:30:36","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=554620"},"modified":"2025-01-23T08:30:36","modified_gmt":"2025-01-23T16:30:36","slug":"cmm360-empathische-kundenerlebnisse-beim-hersteller-wie-vaillant-kundenherzen-erwaermt","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/de-de\/webinars\/cmm360-empathische-kundenerlebnisse-beim-hersteller-wie-vaillant-kundenherzen-erwaermt","title":{"rendered":"CMM360 &#8211; Empathische Kundenerlebnisse beim Hersteller: Wie Vaillant Kundenherzen erw\u00e4rmt"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8220;bgc-navy&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row][vc_column][vc_column_text]<\/p>\n<p class=\"pre_h1 text-orange\"><strong class=\"text-white\">Webinar On-demand<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8220;.vc_custom_1737646999980{margin-top: 40px !important;border-top-width: 40px !important;}&#8220;]<\/p>\n<h1>Empathische Kundenerlebnisse beim Hersteller: Wie Vaillant Kundenherzen erw\u00e4rmt<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row css=&#8220;.vc_custom_1707737428915{background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8220;][vc_column css=&#8220;.vc_custom_1689758361203{border-top-width: 30px !important;}&#8220;][vc_row_inner css=&#8220;.vc_custom_1689666808030{margin-top: 20px !important;}&#8220;][vc_column_inner width=&#8220;2\/3&#8243;][vc_column_text css=&#8220;&#8220;]In der 4-teiligen Serie beleuchten Expert:innen anhand von praktischen Erfahrungen, Markterhebungen, Benchmarks, Best Practices und Demos, was das Kunden- bzw. B\u00fcrgererlebnis der Zukunft auszeichnet. Branchenexperten aus Banken, Retail, Versicherungen, der \u00f6ffentlichen Verwaltung und Hersteller zeigen auf, wie Unternehmen und Organisationen schon heute profitieren k\u00f6nnen und welche Benefits Kund:innen, B\u00fcrger:innen und Mitarbeitende erwarten.<strong>\u00a0<\/strong><\/p>\n<p>Die Innovationsquote in der Servicebranche steigt. Doch reicht das, um den wachsenden Kundenanspr\u00fcchen gerecht zu werden? Technologie liefert eine gute Grundlage. Aber es braucht noch mehr: smarte Strategien, menschliche Expertise und nahtlose Erlebnisse. Sind Sie richtig f\u00fcr die Zukunft aufgestellt?<\/p>\n<p>Wie KI-Trends die Aufgaben und F\u00e4higkeiten in Service Organisationen neu definieren, und welchen Impact diese Trends auf die Manufacturing Branche haben, erfahren Sie von Daniel Stiefel, Managing Partner von Forward. Er pr\u00e4sentiert die j\u00fcngsten Studienergebnisse aus dem Service Excellence Cockpit und wird dabei spezifisch auf die Herausforderungen, Chancen und Perspektiven der produzierenden Industrie eingehen.<\/p>\n<p>Ein Unternehmen, das den Service der Zukunft schon heute ausgesprochen vorbildlich vorlebt, ist Vaillant: Der Heiztechnik-Marktf\u00fchrer bietet seinen Kund:innen h\u00f6chsten Komfort \u2013 auch im Kundenservice.<\/p>\n<ul>\n<li>Inwiefern hat sich das Kundenerlebnis durch den Wechsel in die Genesys Cloud verbessert?<\/li>\n<li>Was bewirkt die nahtlose Verkn\u00fcpfung von Daten und Interaktionen?<\/li>\n<li>Von welchen Funktionen profitieren die Kundenservice-Teams und was sind ihre liebsten Features?<\/li>\n<li>Welche Aufgaben sind sie dank Automatisierung los, wovon machen sie jetzt mehr?<\/li>\n<li>Was bedeutet der Einsatz von Workforce Engagement Management f\u00fcr die Einsatzplanung, das Qualit\u00e4tsmanagement und das individuelle Coaching mit Gamification?<\/li>\n<li>Und wie selbstst\u00e4ndig k\u00f6nnen Anpassungen in-house wirklich vorgenommen werden?<\/li>\n<\/ul>\n<p>Diese und mehr Fragen beantwortet Michael Graffe, Leiter IT bei Vaillant Group Austria, im Dialog mit Anna Lisa Kurzbauer-Foran (Enterprise Account Executive Genesys) und mit Meike Tarabori, (Chefredaktorin cmm360.ch) im Webinar Chat.<\/p>\n<p><strong>Referenten:<\/strong><\/p>\n<ul>\n<li>Daniel Stiefel, Managing Partner, Forward<\/li>\n<li>Michael Graffe, Leiter IT, Vaillant Group Austria GmbH<\/li>\n<li>Anna Lisa Kurzbauer-Foran, Enterprise Account Executive, Genesys<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8220;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init 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B\u00fcrgererlebnis der [&hellip;]<\/p>\n","protected":false},"author":893,"featured_media":554627,"template":"","tax_priority":[54],"tax_contenttheme":[14884,14887,14882],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[17536,16496],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-554620","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","webinar_type-best-practice","webinar_type-customer","webinar_type-demo","tax_priority-54","tax_contenttheme-level-up-your-technology-de-de","tax_contenttheme-grow-your-business-de-de","tax_contenttheme-improve-customer-experience-de-de","tax_products_programs-genesys-cloud-cx-de-de","tax_products_programs-genesys-ai-de-de","tax_content_type-demo-de-de"],"acf":{"asset_expiration":"","no_index":false,"no_follow":false,"next_steps_type":"default","media_type":"embed","media_position":"left","media_embed":"<iframe width=\"1120\" height=\"630\" src=\"https:\/\/www.youtube.com\/embed\/xLSDgz0-P9Q?si=1IhBPka-oxGLF2sr\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>","disable_next_steps":false,"display_desc":false,"title_align":"left","w_tycontent":"<p>Vielen Dank f\u00fcr Ihr Interesse an Genesys und diesem Webinar.<\/p>\n<p>Bei Fragen stehen wir Ihnen gerne zur Verf\u00fcgung.<\/p>\n","meta_description":"","meta_title":"CMM360 - K\u00fcnstliche Intelligenz f\u00fcr das Management und Optimierung der Customer Journeys","meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","w_sdate":"08\/29\/2024 1:21 p.m.","w_edate":"08\/28\/2024 1:21 p.m.","w_scope":"single","w_single_timezone":"","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"ns_title":"","ns_subtitle":"","resource_next_steps":"","is_on_demand":true},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/554620","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/893"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/554620\/revisions"}],"predecessor-version":[{"id":554629,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/554620\/revisions\/554629"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media\/554627"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=554620"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_priority?post=554620"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme?post=554620"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_bundle?post=554620"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme2?post=554620"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_capability_sitewide?post=554620"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_products_programs?post=554620"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buying_job?post=554620"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buyer_persona?post=554620"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_sector?post=554620"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_segment?post=554620"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}