{"id":550817,"date":"2025-01-07T05:44:15","date_gmt":"2025-01-07T13:44:15","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=550817"},"modified":"2025-03-18T07:37:34","modified_gmt":"2025-03-18T14:37:34","slug":"cx-trends-in-2025-and-beyond","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/de-de\/webinars\/cx-trends-in-2025-and-beyond","title":{"rendered":"CX-Trends in 2025 und dar\u00fcber hinaus"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8220;7\/12&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h1>CX-Trends im Jahr 2025 und dar\u00fcber hinaus<\/h1>\n<p>[\/vc_column_text][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2>Transformative Einblicke f\u00fcr Ihr Unternehmen<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8220;&#8220;]Begleiten Sie CX-Experten, um wichtige Trends zu entdecken, die Kunden- und Mitarbeitererfahrungen pr\u00e4gen \u2013 und deren Auswirkungen auf Ihr Unternehmen im Jahr 2025 und dar\u00fcber hinaus.<\/p>\n<p><strong>8. Januar 2025<\/strong>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8220;&#8220;]Dieses Webinar ist ein Muss f\u00fcr F\u00fchrungskr\u00e4fte in Contact Centern, Kundenservice-Manager, Gesch\u00e4ftsleiter und alle, die leidenschaftlich daran interessiert sind, wirkungsvolle Kundenerlebnisse (CX) zu schaffen. Wenn Sie bereit sind, im Jahr 2025 mit den neuesten Erkenntnissen die F\u00fchrung zu \u00fcbernehmen, ist diese Veranstaltung genau das Richtige f\u00fcr Sie.<\/p>\n<p><strong>\u00dcber das Webinar<\/strong><\/p>\n<p>Da sich CX-Experten schnell anpassen, um KI und digitale Transformation in ihre Strategien zu integrieren, war es noch nie so wichtig, der Zeit voraus zu sein. Begleiten Sie uns f\u00fcr einen exklusiven Einblick in die wichtigsten CX- und EX-Trends des Jahres 2025. Unser Expertengremium wird bahnbrechende Entwicklungen in KI-gesteuerter Personalisierung, ethischen KI-Praktiken, der Weiterentwicklung der Belegschaft und mehr analysieren \u2013 damit Sie Ihre Strategien f\u00fcr Kunden- und Mitarbeitererlebnisse auf die n\u00e4chste Stufe heben k\u00f6nnen.<\/p>\n<p><strong>Melden Sie sich an, um mehr zu erfahren \u00fcber:<\/strong><\/p>\n<ul>\n<li>Den Einsatz von KI f\u00fcr hyperpersonalisierte und ethische Kundenerlebnisse<\/li>\n<li>Die Verbesserung von Kundenreisen durch strategisches, kanal\u00fcbergreifendes Engagement in Echtzeit<\/li>\n<li>Das Erzielen messbarer Gesch\u00e4ftsergebnisse mit CX-Strategien und modernem Workforce Engagement Management<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8220;1\/3&#8243; offset=&#8220;vc_col-sm-offset-1&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  mb-1\" ><div class=\"card-body\"><p><strong>Mit Ihrer Anmeldung erhalten Sie au\u00dferdem:<\/strong><\/p>\n<ul>\n<li>Zugang zur Webinar-Aufzeichnung<\/li>\n<li>Eine Zusammenfassung der wichtigsten Erkenntnisse und Einblicke<\/li>\n<li>Exklusive Ressourcen zu den neuesten CX-Trends<\/li>\n<\/ul>\n<\/div><\/div><div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Willkommen zur\u00fcck<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Nicht du?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000003AgOSQA0\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/550817?thankyou=550817&page_type=webinars\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/550817\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" 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value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Mitarbeiter<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe219\">Position<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Forderungen<\/option><option value=\"Collections\">Forderungsmanagement<\/option><option value=\"Contact Center Management\">Contact Center-Management<\/option><option value=\"Customer Experience\">Customer\u00a0Experience<\/option><option value=\"Customer Service\">Kundenservice<\/option><option value=\"Ecommerce\/Digital Channels\">E-Commerce\/digitale Kan\u00e4le<\/option><option value=\"Finance\">Finanzen<\/option><option value=\"Human Resources\">Personalwesen<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT-Architektur<\/option><option value=\"IT Infrastructure\">IT-Infrastruktur<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Betriebs-\/Prozessmanagement<\/option><option value=\"Production Management\">Produktionsleitung<\/option><option value=\"Purchasing\">Kauf<\/option><option value=\"Sales\">Vertrieb<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe218\">Anwendungsbereiche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required 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value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energie- und Versorgungsunternehmen<\/option><option value=\"Entertainment\">Unterhaltungsbranche<\/option><option value=\"Government\">Beh\u00f6rden<\/option><option value=\"Insurance\">Versicherungen<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologie<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Sonstige<\/option>\n        <\/select>\n        <label for=\"fe221\">Branche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u2026 informiere mich nur<\/option><option value=\"Gathering business requirements\">\u2026 recherchiere die Anforderungen<\/option><option value=\"Comparing solutions\">\u2026 vergleiche L\u00f6sungen<\/option><option value=\"Ready for a conversation\">\u2026 bin an einem Gespr\u00e4ch interessiert<\/option>\n        <\/select>\n        <label for=\"fe222\">Ich \u2026<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21\u201350<\/option><option value=\"51-100\">51\u2013100<\/option><option value=\"101-300\">101\u2013300<\/option><option value=\"301-500\">301\u2013500<\/option><option value=\"501-1000\">501\u20131000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Kein Contact\u00a0Center<\/option><option value=\"Don't Know\">Ich wei\u00df es nicht<\/option>\n        <\/select>\n        <label for=\"fe225\">Anzahl der Arbeitspl\u00e4tze im Contact Center<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box required\"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Ja. Ich m\u00f6chte per E-Mail oder Telefon \u00fcber Neuigkeiten zu Genesys auf dem Laufenden gehalten werden.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Ich h\u00e4tte es gern, dass mich jemand kontaktiert.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Melden Sie sich noch heute an\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Melden Sie sich noch heute an\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Durch die Bereitstellung Ihrer Informationen erkl\u00e4ren Sie sich mit unseren <a href=\"https:\/\/www.genesys.com\/de-de\/company\/legal-docs\/datenschutzerklaerung\" target=\"_blank\">Datenschutzbestimmungen<\/a> einverstanden<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; css=&#8220;.vc_custom_1733151066545{padding-top: 0px !important;}&#8220;][vc_row el_class=&#8220;mx-0&#8243;][vc_column background_color=&#8220;bgc-lgray&#8220; el_class=&#8220;p-md-3 px-1&#8243;][vc_row_inner el_class=&#8220;mx-0&#8243;][vc_column_inner][vc_column_text css=&#8220;&#8220;]<\/p>\n<h3 style=\"text-align: center;\">Lernen Sie die Sprecher kennen<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8220;1\/3&#8243;][vc_single_image image=&#8220;549632&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220; img_size=&#8220;full&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<p style=\"text-align: center;\"><b>Megan Burns<\/b><br \/>\nGr\u00fcnderin und Gesch\u00e4ftsf\u00fchrerin<br \/>\nExperience Enterprises<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8220;1\/3&#8243;][vc_single_image image=&#8220;549633&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220; img_size=&#8220;full&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<p style=\"text-align: center;\"><strong>Robin Gareiss<\/strong><br \/>\nCEO &amp; Hauptanalystin<br \/>\nMetrigy<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8220;1\/3&#8243;][vc_single_image image=&#8220;549634&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220; img_size=&#8220;full&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<p style=\"text-align: center;\"><strong>Sami Beydoun<\/strong><br \/>\nTeamleiter, Student Services Hub<br \/>\nWestern Sydney University<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;549670&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220; img_size=&#8220;full&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<p style=\"text-align: center;\"><strong>William Dummett<\/strong><br \/>\nChief Privacy Officer<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;550117&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220; img_size=&#8220;full&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<p style=\"text-align: center;\"><strong>Prajwal Ramachandra<\/strong><br \/>\n<span data-contrast=\"auto\">Managing Director, Global Contact Center Practice Lead<\/span><br \/>\n<span data-contrast=\"auto\">Accenture<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8220;7\/12&#8243;][vc_column_text css=&#8220;&#8220;] CX-Trends im Jahr 2025 und dar\u00fcber hinaus [\/vc_column_text][vc_column_text css=&#8220;&#8220;] Transformative Einblicke f\u00fcr Ihr Unternehmen [\/vc_column_text][vc_column_text css=&#8220;&#8220;]Begleiten Sie CX-Experten, um wichtige Trends zu entdecken, die Kunden- und Mitarbeitererfahrungen pr\u00e4gen \u2013 und deren Auswirkungen auf Ihr Unternehmen im Jahr 2025 und dar\u00fcber hinaus. 8. 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