{"id":536866,"date":"2024-09-12T05:35:38","date_gmt":"2024-09-12T12:35:38","guid":{"rendered":"https:\/\/www.genesys.com\/webinars\/steps-to-unify-your-tech-stack-and-build-an-ai-strategy-for-enhanced-experiences"},"modified":"2024-09-12T05:46:00","modified_gmt":"2024-09-12T12:46:00","slug":"steps-to-unify-your-tech-stack-and-build-an-ai-strategy-for-enhanced-experiences","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/de-de\/webinars\/steps-to-unify-your-tech-stack-and-build-an-ai-strategy-for-enhanced-experiences","title":{"rendered":"Schritte zur Vereinheitlichung Ihres Tech-Stacks und zum Aufbau einer KI-Strategie f\u00fcr verbesserte Erlebnisse"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_single_image image=&#8220;533060&#8243; css=&#8220;&#8220;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8220;7\/12&#8243;][vc_column_text css=&#8220;.vc_custom_1720813313059{margin-bottom: 10px !important;}&#8220;]<\/p>\n<p class=\"pre_h1\">On-demand Webinar<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8220;.vc_custom_1725902999133{margin-bottom: 20px !important;}&#8220;]<\/p>\n<h1 class=\"h2\">Schritte zur Vereinheitlichung Ihres Tech-Stacks und zum Aufbau einer KI-Strategie f\u00fcr verbesserte Erlebnisse<\/h1>\n<p>[\/vc_column_text][vc_column_text css=&#8220;&#8220;]<strong>Erfahren Sie, wie Sie wichtige Systeme vereinheitlichen und eine integrierte Kanalstrategie aufbauen k\u00f6nnen, um den Arbeitsbereich der Mitarbeiter zu vereinfachen und die Kundenbindung zu f\u00f6rdern.<\/strong>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_column_text css=&#8220;&#8220;]Um in der heutigen Experience Economy wettbewerbsf\u00e4hig zu bleiben, muss man sich von traditionellen CRM-, Contact Center as a Service- und Workforce Engagement Management (WEM)-Integrationen zu einer einheitlichen L\u00f6sung weiterentwickeln, die den Arbeitsbereich der Agenten vereinfacht, Daten organisiert und kombiniert, KI-Funktionen erm\u00f6glicht und die Bereitstellung von Personalisierung in gro\u00dfem Umfang vereinfacht.<\/p>\n<p>Experten von Salesforce, Genesys und Deloitte zeigen Ihnen, wie Sie Ihr CRM-System und Ihr Contact Center vereinheitlichen k\u00f6nnen, um eine robuste Kanal- und KI-Strategie aufzubauen, die die Personalisierung des Kundenerlebnisses, die Effizienz der Agenten und die Kundentreue verbessert.<\/p>\n<p>Die Diskussion wird sich mit den wichtigsten Herausforderungen befassen, denen Sie gegen\u00fcberstehen:<\/p>\n<ul>\n<li><strong>Steigende Kundenerwartungen:<\/strong> Erfahren Sie, wie Sie Ihre Kunden dort abholen k\u00f6nnen, wo sie sich aufhalten, und wie Sie eine konsistente, qualitativ hochwertige Erfahrung \u00fcber alle Kan\u00e4le hinweg sicherstellen.<\/li>\n<li><strong>\u201eMit weniger mehr erreichen&#8220;:<\/strong> Erfahren Sie, wie KI und WEM die Self-Service-Funktionen verbessern, Mitarbeiter weiterbilden und Abl\u00e4ufe rationalisieren k\u00f6nnen.<\/li>\n<li><strong>Nicht verbundene Systeme:<\/strong> Entdecken Sie Strategien zur Vereinheitlichung Ihres Tech-Stacks und zur Vereinfachung Ihrer Abl\u00e4ufe, um die Effizienz zu steigern und die Betriebskosten zu senken.<\/li>\n<li><strong>Mangelnde Datenintegration:<\/strong> Erfahren Sie, wie Sie die Datenintegration vereinfachen k\u00f6nnen, um die KI zu bereichern und sowohl das Kunden- als auch das Mitarbeitererlebnis zu verbessern.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;5\/12&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform noknown yesprefill yespp strict-check\"  ><div id=\"known_person\" 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  <label for=\"fe192\">Gesch\u00e4ftliche E-Mail<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Vorname\">\n        <label for=\"fe190\">Vorname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nachname\">\n        <label for=\"fe191\">Nachname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" 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Ich wei\u00df, dass ich mich jederzeit abmelden kann, indem ich auf den in den E-Mails enthaltenen Link klicke.<\/label><\/div><p class=\"text-16 w-100\" style=\" margin: 0.5rem; \">Mit dem Absenden dieses Formulars erkl\u00e4ren Sie sich damit einverstanden, dass Ihre Kontaktinformationen, einschlie\u00dflich Ihrer E-Mail-Adresse, an die Sponsoren dieses Webinars weitergegeben werden, um Ihre Interessen zu verfolgen.<\/p><div class=\"form-check single-checkbox-row form-row gdpr-field white-box required\"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Ja. Ich m\u00f6chte per E-Mail oder Telefon \u00fcber Neuigkeiten zu Genesys auf dem Laufenden gehalten werden.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Jetzt herunterladen\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Jetzt herunterladen\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Durch die Bereitstellung Ihrer Informationen erkl\u00e4ren Sie sich mit unseren <a href=\"https:\/\/www.genesys.com\/de-de\/company\/legal-docs\/datenschutzerklaerung\" target=\"_blank\">Datenschutzbestimmungen<\/a> einverstanden<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Die Speaker<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8220;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Rebecca_Wetteman_300x300.png\" alt=\"Rebecca Wettemann\" ><\/div><div class=\"details\"><p class=\"name h5\">Rebecca Wettemann<\/p><p class=\"info\">CEO and Principal Analyst Valoir<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8220;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Lee_Pisacano_300x300.png\" alt=\"Lee Pisacano\" ><\/div><div class=\"details\"><p class=\"name h5\">Lee Pisacano<\/p><p class=\"info\">SVP of Sales Service Cloud Salesforce<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8220;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Chris_Becker_300x300.png\" alt=\"Chris Becker\" ><\/div><div class=\"details\"><p class=\"name h5\">Chris Becker<\/p><p class=\"info\">Global VP, Architecture &amp; Industry Innovation Genesys<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][vc_column width=&#8220;1\/2&#8243;]<div class=\"component-bio\"><div class=\"identity d-flex align-items-center mb-1\"><div class=\"photo-container rounded-circle overflow-auto me-1\"><img decoding=\"async\" width=\"97px\" height=\"97px\" src=\"https:\/\/www.genesys.com\/media\/Lauren_Littlefield_300x300.png\" alt=\"Lauren Littlefield\" ><\/div><div class=\"details\"><p class=\"name h5\">Lauren Littlefield<\/p><p class=\"info\">Managing Director Deloitte Digital<\/p><\/div><\/div><div class=\"bio\"><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_single_image image=&#8220;533060&#8243; css=&#8220;&#8220;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8220;7\/12&#8243;][vc_column_text css=&#8220;.vc_custom_1720813313059{margin-bottom: 10px !important;}&#8220;] On-demand Webinar [\/vc_column_text][vc_column_text css=&#8220;.vc_custom_1725902999133{margin-bottom: 20px !important;}&#8220;] Schritte zur Vereinheitlichung Ihres Tech-Stacks und zum Aufbau einer KI-Strategie f\u00fcr verbesserte Erlebnisse [\/vc_column_text][vc_column_text css=&#8220;&#8220;]Erfahren Sie, wie Sie wichtige Systeme vereinheitlichen und eine integrierte Kanalstrategie aufbauen k\u00f6nnen, um den Arbeitsbereich der Mitarbeiter zu vereinfachen und die Kundenbindung zu f\u00f6rdern.[\/vc_column_text][vc_column_text css=&#8220;&#8220;]Um in der 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