{"id":528531,"date":"2024-07-11T01:13:29","date_gmt":"2024-07-11T08:13:29","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=528531"},"modified":"2024-09-12T03:24:24","modified_gmt":"2024-09-12T10:24:24","slug":"ki-in-der-kundeninteraktion-praxisbeispiele-und-einblick-in-kundenerfahrungen","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/de-de\/webinars\/ki-in-der-kundeninteraktion-praxisbeispiele-und-einblick-in-kundenerfahrungen","title":{"rendered":"KI in der Kundeninteraktion: Praxisbeispiele und Einblick in Kundenerfahrungen"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8220;bgc-navy&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row][vc_column][vc_column_text css=&#8220;&#8220;]<\/p>\n<p class=\"pre_h1 text-orange\"><strong class=\"text-white\">Webinar On-demand vom 09.07.2024, 11:00 Uhr bis 12:00 Uhr<\/strong><\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8220;.vc_custom_1723482578809{margin-top: 40px !important;border-top-width: 40px !important;}&#8220;]<\/p>\n<h1 class=\"teaser-title mt-3\">KI in der Kundeninteraktion: Praxisbeispiele und Einblick in Kundenerfahrungen<\/h1>\n<p><b>KI revolutioniert bereits heute den Kundenservice und l\u00e4utet eine neue \u00c4ra der Effizienz und Personalisierung ein. Das Webinar zeigt Erfolgsbeispiele aus der Praxis <\/b>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row css=&#8220;.vc_custom_1707737428915{background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8220;][vc_column css=&#8220;.vc_custom_1689758361203{border-top-width: 30px !important;}&#8220;][vc_row_inner css=&#8220;.vc_custom_1689666808030{margin-top: 20px !important;}&#8220;][vc_column_inner width=&#8220;2\/3&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h6><i>Das erfahren Sie in diesem Webinar:<\/i><\/h6>\n<p>KI-gest\u00fctzte Chatbots und virtuelle Assistenten erm\u00f6glichen es Unternehmen, ihren Kunden rund um die Uhr schnellen und individuellen Unterst\u00fctzung und Hilfe zu bieten. Per KI k\u00f6nnen h\u00e4ufig gestellte Fragen beantwortet und einfache Aufgaben automatisiert werden, was die Wartezeiten erheblich verk\u00fcrzt und die Kundenzufriedenheit erh\u00f6ht.<\/p>\n<p>F\u00fcr moderne Unternehmen ist es entscheidend, das richtige Gleichgewicht zwischen Automatisierung und menschlicher Interaktion zu finden. Nur so k\u00f6nnen sie die Pr\u00e4ferenzen ihrer Kunden optimal erf\u00fcllen und gleichzeitig Mitarbeitende bestm\u00f6glich unterst\u00fctzen und effiziente Gesch\u00e4ftsabl\u00e4ufe gew\u00e4hrleisten.<\/p>\n<ul>\n<li>Drei Kernthemen f\u00fcr Unternehmen bei der KI-Implementierung<\/li>\n<li>Was Verbraucher von KI und Bots halten, wenn es um das Kundenerlebnis geht<\/li>\n<li>Wann und wo Kunden lieber mit einem Bot als mit einem Menschen interagieren<\/li>\n<li>Wie Sie das Zusammenspiel von KI-Systemen und CX-Management organisieren<\/li>\n<li>Erste Kundenbeispiele und messbare Erfolge<\/li>\n<li>Praxis-Bericht mit Kundenbeispiel &#8222;WhatsApp-Bot\u00bb<\/li>\n<\/ul>\n<h6><i>F\u00fcr wen ist dieses Webinar:<\/i><\/h6>\n<p>Das Webinar richtet sich an Leiter CRM und Contact Center sowie and Customer Experience Verantwortliche in Unternehmen aller Branchen. Sie erfahren, welche Vorteile eine einheitliche L\u00f6sung f\u00fcr CRM und Contact Center Ihnen bietet und Sie erhalten Use Cases und Praxis-Beispiele zum Einsatz von KI bei der Gestaltung der idealen Customer Journey, zur Automatisierung von Aufgaben und zur Unterst\u00fctzung Ihrer Mitarbeiter durch KI, die schon morgen selbst umsetzen k\u00f6nnen.<\/p>\n<ul class=\"list-unstyled\">\n<li><b><i>Dauer: <\/i><\/b> 45 bis 60 Minuten (inkl. Diskussion)<\/li>\n<li><b><i>Referenten:<br \/>\n<\/i><\/b>Kevin Orthey, Account Executive, Enterprise, Genesys Cloud Services Germany GmbH<br \/>\nAlexander Clarus, Enterprise Sales Director &#8211; DACH, Genesys Cloud Services Germany GmbH<br \/>\nTim F\u00fcrtel, EWE<\/li>\n<li><b><i>Moderation:<\/i><\/b> Susan R\u00f6nisch, Redakteurin, iBusiness.de<\/li>\n<\/ul>\n<p><b>Kevin Orthey<\/b> begleitet seit vielen Jahren Unternehmen in der Entwicklung und Transformation zur Verbesserung der Customer Experience. Dabei liegt der Schwerpunkt stets darauf, die Kundenzufriedenheit durch ein hohes Ma\u00df an Empathie zu steigern, operative Effizienz zu erreichen und den Unternehmenserfolg sowohl heute als auch in der Zukunft zu sichern. Eine herausragende Customer Experience besitzt das Potenzial, einen unschlagbaren Wettbewerbsvorteil zu schaffen und Kunden zu begeisterten Anh\u00e4ngern der Marke zu machen.<\/p>\n<p><b>Alexander Clarus<\/b> ist Enterprise Sales Director f\u00fcr Pointillist by Genesys zust\u00e4ndig f\u00fcr die DACH Region sowie Osteuropa. Alexander hat in verschiedenen Startups sowie Corporates im Bereich IaaS, SaaS und Payments, bereits seit 2012 Gesch\u00e4ftsmodelle zur Digitalisierung und Automatisierung von Prozessen entwickelt und erfolgreich in unterschiedlichen M\u00e4rkten eingef\u00fchrt. Durch seine langj\u00e4hrige Erfahrung, immer entlang der Customer Journey, kennt Alexander die Fallstricke und Probleme. Er hat sich zum Enthusiasten f\u00fcr KI gest\u00fctzte Analytic L\u00f6sungen entwickelt, da hier ungeahnten Potentiale gehoben werden k\u00f6nnen.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8220;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Willkommen zur\u00fcck<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Nicht du?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input 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Ich m\u00f6chte per E-Mail oder Telefon \u00fcber Neuigkeiten zu Genesys auf dem Laufenden gehalten werden.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Jetzt anschauen\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Jetzt anschauen\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Durch die Bereitstellung Ihrer Informationen erkl\u00e4ren Sie sich mit unseren <a href=\"https:\/\/www.genesys.com\/de-de\/company\/legal-docs\/datenschutzerklaerung\" target=\"_blank\">Datenschutzbestimmungen<\/a> einverstanden<\/span><\/div><\/div><\/form><\/div>[vc_single_image css=&#8220;&#8220;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8220;bgc-navy&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row][vc_column][vc_column_text css=&#8220;&#8220;] Webinar On-demand vom 09.07.2024, 11:00 Uhr bis 12:00 Uhr [\/vc_column_text][vc_column_text css=&#8220;.vc_custom_1723482578809{margin-top: 40px !important;border-top-width: 40px !important;}&#8220;] KI in der Kundeninteraktion: Praxisbeispiele und Einblick in Kundenerfahrungen KI revolutioniert bereits heute den Kundenservice und l\u00e4utet eine neue \u00c4ra der Effizienz und Personalisierung ein. 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