{"id":490551,"date":"2023-09-06T06:04:45","date_gmt":"2023-09-06T13:04:45","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=490551"},"modified":"2023-09-06T06:07:14","modified_gmt":"2023-09-06T13:07:14","slug":"adaptable-cx-3-innovative-strategies-for-automation","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/de-de\/webinars\/adaptable-cx-3-innovative-strategies-for-automation","title":{"rendered":"Adaptierbare CX: 3 innovative Strategien f\u00fcr die Automatisierung"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8220;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"text-orange\">On-demand webinar<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1 class=\"font-swb text-60\">Innovation zum Greifen nahe<\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h3 class=\"font-roboto h3\">Adaptierbare CX: 3 innovative Strategien f\u00fcr die Automatisierung<\/h3>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_column_text css=&#8220;.vc_custom_1694005218946{margin-bottom: 20px !important;}&#8220;]<\/p>\n<h4><strong>Wir werden diese Top-CX-Herausforderungen angehen:<\/strong><\/h4>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8220;yes&#8220; css=&#8220;.vc_custom_1678126224028{padding-top: 0px !important;padding-bottom: 10px !important;}&#8220;][vc_column_inner]<div class=\"component card w-100 bgc-orange horizontal text-start nomedia  chevron-only  \" ><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8220;yes&#8220; css=&#8220;.vc_custom_1678126241347{padding-top: 0px !important;padding-bottom: 10px !important;}&#8220;][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<div class=\"component card w-100 bgc-yellow horizontal text-start nomedia  chevron-only  \" ><\/div>[vc_row_inner equal_height=&#8220;yes&#8220; css=&#8220;.vc_custom_1678126590262{padding-top: 10px !important;padding-bottom: 10px !important;}&#8220;][vc_column_inner][\/vc_column_inner][\/vc_row_inner]<div class=\"component card w-100 bgc-teal horizontal text-start nomedia  chevron-only  \" ><\/div><span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_column_text]Die besten Marken der Welt bieten au\u00dfergew\u00f6hnliche Erlebnisse. Und je mehr Kunden dies erleben, desto mehr erwarten sie das Gleiche von jeder Marke, auch von Ihrer. Das stellt Ihr Contact Center vor eine Vielzahl allt\u00e4glicher Herausforderungen. Der sicherste Weg, diese zu l\u00f6sen und Ihren Kunden au\u00dfergew\u00f6hnlichen Erfahrungen zu liefern, ist Innovation.<\/p>\n<p>Fr\u00fcher waren Innovationen auf einige wenige mutige Unternehmen beschr\u00e4nkt, die ganze Branchen auf den Kopf stellten. Heute ist sie f\u00fcr Unternehmen, die durch Unbest\u00e4ndigkeit gedeihen, gang und g\u00e4be.<\/p>\n<p>Mit einer leistungsstarken Mischung aus Orchestrierungsfunktionen k\u00f6nnen Sie die Innovationskraft in Ihre H\u00e4nde legen &#8211; f\u00fcr au\u00dfergew\u00f6hnliche Erlebnisse, die die Kundentreue st\u00e4rken, den Umsatz steigern und Ihren Wettbewerbsvorteil sichern. Und mit der Weiterentwicklung Ihrer F\u00e4higkeiten erweitern sich auch Ihre Innovationsm\u00f6glichkeiten.<\/p>\n<p>Informieren Sie sich noch heute dar\u00fcber, wie Sie mit Hilfe von Funktionen innovativ sein, allt\u00e4gliche Herausforderungen l\u00f6sen und erfolgreich sein k\u00f6nnen.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Willkommen zur\u00fcck<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Nicht du?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001YwL1QAK\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"Attended On-Demand\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/490551?thankyou=490551&page_type=webinars&page_attr=Best%20Practice\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/490551\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"ondemand-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"de-de\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/490551\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"490551\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Gesch\u00e4ftliche E-Mail\" placeholder=\"Gesch\u00e4ftliche E-Mail\">\n        <label for=\"fe192\">Gesch\u00e4ftliche E-Mail<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Vorname\">\n        <label for=\"fe190\">Vorname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nachname\">\n        <label for=\"fe191\">Nachname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Vorstand<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Federf\u00fchrender Partner<\/option><option value=\"Engineer \/ Architect\">Ingenieur\/Architekt<\/option><option value=\"Consultant\">Berater<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Mitarbeiter<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe219\">Position<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Forderungen<\/option><option value=\"Collections\">Forderungsmanagement<\/option><option value=\"Contact Center Management\">Contact Center-Management<\/option><option value=\"Customer Experience\">Customer\u00a0Experience<\/option><option value=\"Customer Service\">Kundenservice<\/option><option value=\"Ecommerce\/Digital Channels\">E-Commerce\/digitale Kan\u00e4le<\/option><option value=\"Finance\">Finanzen<\/option><option value=\"Human Resources\">Personalwesen<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT-Architektur<\/option><option value=\"IT Infrastructure\">IT-Infrastruktur<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Betriebs-\/Prozessmanagement<\/option><option value=\"Production Management\">Produktionsleitung<\/option><option value=\"Purchasing\">Kauf<\/option><option value=\"Sales\">Vertrieb<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe218\">Anwendungsbereiche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Unternehmensname\">\n        <label for=\"fe193\">Unternehmensname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefon\">\n        <label for=\"fe215\">Telefon<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Land<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Ihre Website\">\n        <label for=\"fe801\">Ihre Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Stadt\">\n        <label for=\"fe226\">Stadt<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Jobtitel\">\n        <label for=\"fe220\">Jobtitel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Bankwesen<\/option><option value=\"Business Services\">Unternehmensdienstleistungen<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energie- und Versorgungsunternehmen<\/option><option value=\"Entertainment\">Unterhaltungsbranche<\/option><option value=\"Government\">Beh\u00f6rden<\/option><option value=\"Insurance\">Versicherungen<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologie<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Sonstige<\/option>\n        <\/select>\n        <label for=\"fe221\">Branche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u2026 informiere mich nur<\/option><option value=\"Gathering business requirements\">\u2026 recherchiere die Anforderungen<\/option><option value=\"Comparing solutions\">\u2026 vergleiche L\u00f6sungen<\/option><option value=\"Ready for a conversation\">\u2026 bin an einem Gespr\u00e4ch interessiert<\/option>\n        <\/select>\n        <label for=\"fe222\">Ich \u2026<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available 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name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Ja. Ich m\u00f6chte per E-Mail oder Telefon \u00fcber Neuigkeiten zu Genesys auf dem Laufenden gehalten werden.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Ich h\u00e4tte es gern, dass mich jemand kontaktiert.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Jetzt ansehen\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Jetzt ansehen\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Durch die Bereitstellung Ihrer Informationen erkl\u00e4ren Sie sich mit unseren <a href=\"https:\/\/www.genesys.com\/de-de\/company\/legal-docs\/datenschutzerklaerung\" target=\"_blank\">Datenschutzbestimmungen<\/a> einverstanden<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8220;yes&#8220; css=&#8220;.vc_custom_1678115183210{padding-bottom: 0px !important;}&#8220;][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Speaker<\/h3>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[\/vc_column][\/vc_row][vc_row equal_height=&#8220;yes&#8220; css=&#8220;.vc_custom_1678126722116{padding-top: 0px !important;}&#8220;][vc_column width=&#8220;1\/4&#8243; css=&#8220;.vc_custom_1678112158790{padding-top: 0px !important;}&#8220;][vc_single_image image=&#8220;468224&#8243; alignment=&#8220;center&#8220; img_size=&#8220;full&#8220;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Charlie Godfrey<\/strong><br \/>\nSr. Director, Experience Innovation<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/4&#8243; css=&#8220;.vc_custom_1678112029186{padding-top: 0px !important;}&#8220;][vc_single_image image=&#8220;468227&#8243; alignment=&#8220;center&#8220; img_size=&#8220;full&#8220;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Rebecca Roberts<\/strong><br \/>\nSr. Director, Product Marketing<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/4&#8243; css=&#8220;.vc_custom_1678112039908{padding-top: 0px !important;}&#8220;][vc_single_image image=&#8220;468228&#8243; alignment=&#8220;center&#8220; img_size=&#8220;full&#8220;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Jane Hendricks<\/strong><br \/>\nDirector, Product Marketing<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/4&#8243; css=&#8220;.vc_custom_1678112050901{padding-top: 0px !important;}&#8220;][vc_single_image image=&#8220;468229&#8243; alignment=&#8220;center&#8220; img_size=&#8220;full&#8220;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Ian Felder<\/strong><br \/>\nSr. Product Marketing Manager<br \/>\nGenesys<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column width=&#8220;2\/3&#8243;][vc_column_text] On-demand webinar [\/vc_column_text][vc_column_text] Innovation zum Greifen nahe [\/vc_column_text][vc_column_text] Adaptierbare CX: 3 innovative Strategien f\u00fcr die Automatisierung [\/vc_column_text][vc_column_text css=&#8220;.vc_custom_1694005218946{margin-bottom: 20px !important;}&#8220;] Wir werden diese Top-CX-Herausforderungen angehen: [\/vc_column_text][vc_row_inner equal_height=&#8220;yes&#8220; 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