{"id":452070,"date":"2022-10-04T07:47:55","date_gmt":"2022-10-04T14:47:55","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&p=452070"},"modified":"2023-09-15T03:20:14","modified_gmt":"2023-09-15T10:20:14","slug":"bereit-fuer-den-ansturm-6-goldene-regeln-fuer-effektive-telefonautomation","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/de-de\/webinars\/bereit-fuer-den-ansturm-6-goldene-regeln-fuer-effektive-telefonautomation","title":{"rendered":"Bereit f\u00fcr den Ansturm? 6 Goldene Regeln f\u00fcr effektive Telefonautomation"},"content":{"rendered":"

[vc_section g_section_text=“orange“ full_height=“yes“ flair=“%5B%7B%22hide_mobile%22%3A%22yes%22%7D%2C%7B%22hide_mobile%22%3A%22yes%22%7D%5D“ css=“.vc_custom_1664889340753{padding-top: 350px !important;padding-bottom: 200px !important;background-image: url(https:\/\/www.genesys.com\/media\/webinar_1920.png?id=452074) !important;}“][\/vc_section][vc_section][vc_row][vc_column width=“4\/6″][vc_column_text]<\/p>\n

Webinar<\/p>\n

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Bereit f\u00fcr den Ansturm?<\/h1>\n

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6 Goldene Regeln f\u00fcr effektive Telefonautomation<\/h3>\n

[\/vc_column_text][vc_column_text]Webinar f\u00fcr Energieversorger<\/strong><\/p>\n

Zu genau diesem Thema haben Genesys und Parloa ein Webinar f\u00fcr Energieversorger gehalten und f\u00fcr Sie aufgezeichnet: Malte Kosub (CEO von Parloa)und Kriszti\u00e1n Kliv\u00e9nyi (AE bei Genesys), erkl\u00e4ren darin, wie man mit K\u00fcnstlicher Intelligenz einen angenehmen und l\u00f6sungsorientierten Kundendialog erm\u00f6glicht. Sie zeigen, wie Energieunternehmen mithilfe intelligenter Telefonautomation eine hohes Call-Aufkommen stemmen k\u00f6nnen und gleichzeitig die Erwartungen der Kund:innen erf\u00fcllt.<\/p>\n

Das Webinar richtet sich an Verantwortliche f\u00fcr Contact Center, Customer Service und Customer Experience. Denn die stehen in den kommenden Monaten vor gro\u00dfen Herausforderungen. Dabei gilt: Je fr\u00fcher sie sich mit einer Conversational AI Plattform befassen, umso h\u00f6her wird die Zufriedenheit der Kund:innen ausfallen. Denn mit jedem Telefonat lernt die KI dazu. Und verbessert so die Customer Experience.<\/p>\n

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Hier geht\u2019s zur Webinar-Aufzeichnung: <\/span><\/i>https:\/\/www.parloa.com\/de\/ressourcen\/webinar\/6-goldene-regeln-telefonautomation\/<\/span><\/a><\/p>\n

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[\/vc_column_text][vc_single_image image=“452071″][vc_column_text]<\/p>\n

Kriszti\u00e1n Kliv\u00e9nyi
\n<\/b>Account Executive by Genesys<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section g_section_text=“orange“ full_height=“yes“ flair=“%5B%7B%22hide_mobile%22%3A%22yes%22%7D%2C%7B%22hide_mobile%22%3A%22yes%22%7D%5D“ css=“.vc_custom_1664889340753{padding-top: 350px !important;padding-bottom: 200px !important;background-image: url(https:\/\/www.genesys.com\/media\/webinar_1920.png?id=452074) !important;}“][\/vc_section][vc_section][vc_row][vc_column width=“4\/6″][vc_column_text] Webinar [\/vc_column_text][vc_column_text] Bereit f\u00fcr den Ansturm? [\/vc_column_text][vc_column_text] 6 Goldene Regeln f\u00fcr effektive Telefonautomation [\/vc_column_text][vc_column_text]Webinar f\u00fcr Energieversorger Zu genau diesem Thema haben Genesys und Parloa ein Webinar f\u00fcr Energieversorger gehalten und f\u00fcr Sie aufgezeichnet: Malte Kosub (CEO von Parloa)und Kriszti\u00e1n Kliv\u00e9nyi (AE bei Genesys), […]<\/p>\n","protected":false},"author":893,"featured_media":452072,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-452070","webinars","type-webinars","status-publish","has-post-thumbnail","hentry"],"acf":{"w_sdate":"10\/27\/2022 11:00 a.m.","w_edate":"10\/27\/2022 11:45 a.m.","w_scope":"single","w_single_timezone":"26. 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