{"id":447420,"date":"2022-09-21T04:20:18","date_gmt":"2022-09-21T11:20:18","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=447420"},"modified":"2026-05-28T03:17:45","modified_gmt":"2026-05-28T10:17:45","slug":"genesys-in-action","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/de-de\/webinars\/genesys-in-action","title":{"rendered":"Genesys in Action"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8220;bgc-lgray&#8220; full_height=&#8220;yes&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; el_class=&#8220;header-section&#8220; css=&#8220;.vc_custom_1776080230504{background-image: url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_background-2025.jpg?id=578125) !important;}&#8220;][vc_row][vc_column width=&#8220;2\/3&#8243;][vc_column_text css=&#8220;&#8220;]Live Webinar-Serie[\/vc_column_text][vc_column_text css=&#8220;&#8220;]<\/p>\n<h1 class=\"text-60 mb-1\">Genesys in Action<\/h1>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2 class=\"text-40\">Ohne Schn\u00f6rkel.<br \/>\nAuf den Punkt.<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;389756&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_single_image image=&#8220;609081&#8243; css=&#8220;&#8220; si_max_width=&#8220;300px&#8220;]<style type='text\/css'>\r @media only screen and (max-width: 991.98px) { section.header-section { background: #152550 !important; } }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h3>Genesys in Action<\/h3>\n<p data-start=\"0\" data-end=\"448\">Die Webinarreihe \u201e<strong>Genesys in Action\u201c<\/strong> zeigt, wie Genesys als f\u00fchrendes AI-driven Unternehmen die Zukunft der <strong>Customer Experience<\/strong> aktiv gestaltet. In interaktiven Live- und On-Demand-Sessions erhalten Sie nicht nur einen tiefen Einblick in die Leistungsf\u00e4higkeit der Genesys Cloud, sondern auch in die strategischen Ans\u00e4tze, mit denen Unternehmen ihre CX nachhaltig transformieren k\u00f6nnen.<\/p>\n<p data-start=\"450\" data-end=\"916\" data-is-last-node=\"\" data-is-only-node=\"\">Im Mittelpunkt steht die Frage, wie<strong> KI-gest\u00fctzte Experience Orchestrierung<\/strong> dazu beitr\u00e4gt, Silos aufzubrechen, Prozesse intelligent zu automatisieren und gleichzeitig hochpersonalisierte, kanal\u00fcbergreifende Kundenerlebnisse zu schaffen.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220;]<strong>Aktuell sind keine Webinare geplant.<\/strong><\/p>\n<p>Besuchen Sie uns bald wieder, nat\u00fcrlich werden wie Sie in unserem Newsletter auf dem laufenden halten.[\/vc_column_text][\/vc_column][\/vc_row][vc_row background_color=&#8220;bgc-white&#8220; disable_element=&#8220;yes&#8220; css=&#8220;.vc_custom_1779963065299{padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;border-radius: 15px !important;}&#8220;][vc_column width=&#8220;3\/5&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start\">\n            <div class=\"card-body\">\n                <h5 class=\"card-title\">Thanks for joining us!<\/h5>\n                <p class=\"card-text\">While we get the webinar recording ready, here are some ways to keep exploring and stay connected.<\/p>\n\n                <div class=\"btn-container   vc_custom_1710857185398\">\n                    <a role=\"button\" aria-expanded=\"true\" aria-haspopup=\"true\" data-bs-toggle=\"modal\" data-bs-target=\"#getStartedBox\" href=\"#\" aria-label=\"Get started\" class=\"btn btn-primary\">Get started<\/a>\n                    <a role=\"button\" class=\"btn btn-ff-primary chevron\" href=\"https:\/\/www.genesys.com\/de-de\/events\" target=\"\" rel=\"\">Events & webinars<\/a><\/div>\n                <\/div>\n        <\/div><div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h4>28.05.2026 | 11:00 &#8211; 12:00Uhr<br \/>\n<span data-teams=\"true\"><strong>KI allein reicht nicht. Was Kunden wirklich \u00fcberzeugt.<\/strong><\/span><\/h4>\n<p><strong>Alle reden \u00fcber KI. Aber was kommt beim Kunden wirklich an?<\/strong><\/p>\n<p>In dieser Webinar-Session der Reihe \u201e<strong>Genesys in Action<\/strong>\u201c geht es nicht um KI-Hypes, sondern um die entscheidende Frage: Was kommt beim Kunden wirklich an? In einer offenen und interaktiven Q&amp;A diskutieren zwei Genesys Perspektiven, warum KI weit \u00fcber reine Automatisierung hinausgeht und wie Unternehmen echte, differenzierende Kundenerlebnisse schaffen k\u00f6nnen. Im Mittelpunkt stehen Themen wie Loyalit\u00e4t, Experience Economy und der notwendige Wandel von isolierten Anwendungen hin zu ganzheitlicher Experience Orchestrierung. Ehrlich, kritisch und bewusst anders \u2013 f\u00fcr alle, die CX neu denken wollen.<\/p>\n<p><strong>Warum teilnehmen?<\/strong><\/p>\n<ul>\n<li>Verstehen, wie KI echten Einfluss auf Kundenerlebnisse und Loyalit\u00e4t nimmt \u2013 jenseits von Buzzwords<\/li>\n<li>Neue Perspektiven auf die Experience Economy und moderne CX-Strategien gewinnen<\/li>\n<li>Eigene Fragen einbringen und in einer offenen Diskussion direkt mit Experten interagieren<\/li>\n<\/ul>\n<p>Erfahren Sie mehr zum Thema AI in diesem Webinar mit Lewe Zipfel und Jonas Pilling.<\/p>\n<p>Jetzt anmelden!<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8220;1\/5&#8243;][vc_single_image image=&#8220;444795&#8243; css=&#8220;&#8220; si_max_width=&#8220;280px&#8220;][vc_column_text css=&#8220;&#8220;]<strong>Lewe Zipfel<\/strong><\/p>\n<p>Sr. Director Solutions Consulting<\/p>\n<p><a href=\"mailto:lewe.zipfel@genesys.com\">lewe.zipfel@genesys.com<\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/5&#8243;][vc_single_image image=&#8220;622468&#8243; css=&#8220;&#8220; si_max_width=&#8220;280px&#8220;][vc_column_text css=&#8220;&#8220;]<strong>Jonas Pilling<\/strong><\/p>\n<p>Solution Consultant<\/p>\n<p><a href=\"mailto:Jonas.Pilling@genesys.com\">jonas.pilling@genesys.com<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220; css=&#8220;.vc_custom_1776080551860{background-image: url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_background-2025.jpg?id=578125) !important;}&#8220;][vc_row][vc_column width=&#8220;2\/3&#8243; offset=&#8220;vc_col-lg-offset-2&#8243;][vc_column_text css=&#8220;.vc_custom_1724918101347{margin-bottom: 25px !important;border-bottom-width: 25px !important;}&#8220;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Genesys in Action on-demand Webinare<\/h2>\n<p style=\"text-align: center;\">Willkommen zu unseren on-demand-Videos von Genesys! Hier finden Sie eine Sammlung informativer und praktischer Demos, die Ihnen einen umfassenden Einblick in unsere L\u00f6sungen und Produkte bieten.<\/p>\n<p>[\/vc_column_text]<style type='text\/css'>\r .on-demand-row .vc_column-inner{ height: 100%; } @media only screen and (max-width: 991.98px) { .on-demand-row .wpb_column{ flex: 0 0 50%; max-width: 50%; } .on-demand-row .wpb_column:nth-child(2){ margin-top: 0 !important; } } @media only screen and (max-width: 575.98px) { .on-demand-row .wpb_column{ flex: 0 0 100%; max-width: 100%; } .on-demand-row .wpb_column:nth-child(2){ margin-top: 30px !important; } }\r <\/style><div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn chevron btn-primary\" href=\"https:\/\/www.genesys.com\/de-de\/campaign\/on-demand-webinare\" target=\"\" rel=\"\">Zu unseren on-demand Webinaren<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8220;yes&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8220;bgc-lgray&#8220; full_height=&#8220;yes&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; el_class=&#8220;header-section&#8220; css=&#8220;.vc_custom_1776080230504{background-image: url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_background-2025.jpg?id=578125) !important;}&#8220;][vc_row][vc_column width=&#8220;2\/3&#8243;][vc_column_text css=&#8220;&#8220;]Live Webinar-Serie[\/vc_column_text][vc_column_text css=&#8220;&#8220;] Genesys in Action [\/vc_column_text][vc_row_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220;] Ohne Schn\u00f6rkel. Auf den Punkt. [\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;389756&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_single_image image=&#8220;609081&#8243; css=&#8220;&#8220; si_max_width=&#8220;300px&#8220;][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220;] Genesys in Action Die Webinarreihe \u201eGenesys in Action\u201c zeigt, wie Genesys als f\u00fchrendes AI-driven Unternehmen die Zukunft der Customer Experience aktiv 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