{"id":447420,"date":"2022-09-21T04:20:18","date_gmt":"2022-09-21T11:20:18","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&#038;p=447420"},"modified":"2026-09-16T06:01:04","modified_gmt":"2026-09-16T13:01:04","slug":"genesys-in-action","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/de-de\/webinars\/genesys-in-action","title":{"rendered":"Genesys in Action &#8211; FSI Webinar &#8211; Vom Schadenfall zur L\u00f6sung"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8220;bgc-lgray&#8220; full_height=&#8220;yes&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; el_class=&#8220;header-section&#8220; css=&#8220;.vc_custom_1776080230504{background-image: url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_background-2025.jpg?id=578125) !important;}&#8220;][vc_row][vc_column width=&#8220;2\/3&#8243;][vc_column_text css=&#8220;&#8220;]Live Webinar-Serie[\/vc_column_text][vc_column_text css=&#8220;&#8220;]<\/p>\n<h1 class=\"text-60 mb-1\">Genesys in Action<\/h1>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2 class=\"text-40\">Ohne Schn\u00f6rkel.<br \/>\nAuf den Punkt.<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;389756&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_single_image image=&#8220;640356&#8243; css=&#8220;&#8220; si_max_width=&#8220;300px&#8220;]<style type='text\/css'>\r @media only screen and (max-width: 991.98px) { section.header-section { background: #152550 !important; } }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h3>Genesys in Action<\/h3>\n<p data-start=\"0\" data-end=\"448\">Die Webinarreihe \u201e<strong>Genesys in Action\u201c<\/strong> zeigt, wie Genesys als f\u00fchrendes AI-driven Unternehmen die Zukunft der <strong>Customer Experience<\/strong> aktiv gestaltet. In interaktiven Live- und On-Demand-Sessions erhalten Sie nicht nur einen tiefen Einblick in die Leistungsf\u00e4higkeit der Genesys Cloud, sondern auch in die strategischen Ans\u00e4tze, mit denen Unternehmen ihre CX nachhaltig transformieren k\u00f6nnen.<\/p>\n<p data-start=\"450\" data-end=\"916\" data-is-last-node=\"\" data-is-only-node=\"\">Im Mittelpunkt steht die Frage, wie<strong> KI-gest\u00fctzte Experience Orchestrierung<\/strong> dazu beitr\u00e4gt, Silos aufzubrechen, Prozesse intelligent zu automatisieren und gleichzeitig hochpersonalisierte, kanal\u00fcbergreifende Kundenerlebnisse zu schaffen.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init webinarform yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Willkommen zur\u00fcck<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Nicht du?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><div  class=\"form-row form-floating row-multicid el_field\"><select class=\"form-select multicid_field required\"><option value=\"701Ht0000025VR2IAM\" data-ty=\"\">FSI Webinar - Vom Schadenfall zur L\u00f6sung | Donnerstag, 8.10.2026 | 10:00 Uhr<\/option><\/select><\/div><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/447420?thankyou=447420&page_type=webinars&page_attr=Demo\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/447420\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"upcoming-webinar\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"de-de\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/447420\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"447420\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Gesch\u00e4ftliche E-Mail\" placeholder=\"Gesch\u00e4ftliche E-Mail\">\n        <label for=\"fe192\">Gesch\u00e4ftliche E-Mail<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Vorname\">\n        <label for=\"fe190\">Vorname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nachname\">\n        <label for=\"fe191\">Nachname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Vorstand<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Federf\u00fchrender Partner<\/option><option value=\"Engineer \/ Architect\">Ingenieur\/Architekt<\/option><option value=\"Consultant\">Berater<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Mitarbeiter<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe219\">Position<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Forderungen<\/option><option value=\"Collections\">Forderungsmanagement<\/option><option value=\"Contact Center Management\">Contact Center-Management<\/option><option value=\"Customer Experience\">Customer\u00a0Experience<\/option><option value=\"Customer Service\">Kundenservice<\/option><option value=\"Ecommerce\/Digital Channels\">E-Commerce\/digitale Kan\u00e4le<\/option><option value=\"Finance\">Finanzen<\/option><option value=\"Human Resources\">Personalwesen<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT-Architektur<\/option><option value=\"IT Infrastructure\">IT-Infrastruktur<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Betriebs-\/Prozessmanagement<\/option><option value=\"Production Management\">Produktionsleitung<\/option><option value=\"Purchasing\">Kauf<\/option><option value=\"Sales\">Vertrieb<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe218\">Anwendungsbereiche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Unternehmensname\">\n        <label for=\"fe193\">Unternehmensname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefon\">\n        <label for=\"fe215\">Telefon<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Land<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Ihre Website\">\n        <label for=\"fe801\">Ihre Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Stadt\">\n        <label for=\"fe226\">Stadt<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Jobtitel\">\n        <label for=\"fe220\">Jobtitel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Bankwesen<\/option><option value=\"Business Services\">Unternehmensdienstleistungen<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energie- und Versorgungsunternehmen<\/option><option value=\"Entertainment\">Unterhaltungsbranche<\/option><option value=\"Government\">Beh\u00f6rden<\/option><option value=\"Insurance\">Versicherungen<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologie<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Sonstige<\/option>\n        <\/select>\n        <label for=\"fe221\">Branche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u2026 informiere mich nur<\/option><option value=\"Gathering business requirements\">\u2026 recherchiere die Anforderungen<\/option><option value=\"Comparing solutions\">\u2026 vergleiche L\u00f6sungen<\/option><option value=\"Ready for a conversation\">\u2026 bin an einem Gespr\u00e4ch interessiert<\/option>\n        <\/select>\n        <label for=\"fe222\">Ich \u2026<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21\u201350<\/option><option value=\"51-100\">51\u2013100<\/option><option value=\"101-300\">101\u2013300<\/option><option value=\"301-500\">301\u2013500<\/option><option value=\"501-1000\">501\u20131000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Kein Contact\u00a0Center<\/option><option value=\"Don't Know\">Ich wei\u00df es nicht<\/option>\n        <\/select>\n        <label for=\"fe225\">Anzahl der Arbeitspl\u00e4tze im Contact Center<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box required\"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Ja. Ich m\u00f6chte per E-Mail oder Telefon \u00fcber Neuigkeiten zu Genesys auf dem Laufenden gehalten werden.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Ich h\u00e4tte es gern, dass mich jemand kontaktiert.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Jetzt registrieren\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Jetzt registrieren\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Durch die Bereitstellung Ihrer Informationen erkl\u00e4ren Sie sich mit unseren <a href=\"https:\/\/www.genesys.com\/de-de\/company\/legal-docs\/datenschutzerklaerung\" target=\"_blank\">Datenschutzbestimmungen<\/a> einverstanden<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][vc_row background_color=&#8220;bgc-white&#8220; css=&#8220;.vc_custom_1789388855485{padding-top: 25px !important;padding-right: 25px !important;padding-bottom: 25px !important;padding-left: 25px !important;border-radius: 15px !important;}&#8220;][vc_column width=&#8220;3\/5&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h4>08.10.2026 | 10:00 &#8211; 11:00Uhr<br \/>\n<span data-teams=\"true\"><b>Vom Schadenfall zur L\u00f6sung: Work Automation als R\u00fcckgrat der Customer Journey<\/b><\/span><\/h4>\n<p>In dieser Webinar-Session zeigen wir, wie Schadenmeldung im FSI-Umfeld heute wirklich funktionieren kann: nicht als reine Automatisierungs-Show, sondern als durchg\u00e4ngige, transparente Kundenerfahrung. Anhand eines konkreten Use Cases erleben Sie, wie KI-gest\u00fctzte Work Automation von Genesys alle Kan\u00e4le \u2013 vom ersten Kontakt bis zur L\u00f6sung \u2013 nahtlos miteinander verbindet, w\u00e4hrend der Kunde jederzeit informiert bleibt und der Prozess f\u00fcr alle Seiten transparent ist. Erg\u00e4nzt wird die Session durch einen Einblick der Commerz Direktservice GmbH, die den Einsatz von Work Automation aktuell plant \u2013 ehrlich, konkret und mit Raum f\u00fcr Ihre Fragen in der abschlie\u00dfenden Diskussion.<\/p>\n<p><strong>Warum teilnehmen?<\/strong><\/p>\n<ul>\n<li>Verstehen, wie Work Automation den gesamten Schadenprozess orchestriert \u2013 ohne Kanalbr\u00fcche und Informationsl\u00fccken<\/li>\n<li>Live erleben, wie KI-gest\u00fctzte Automatisierung und Transparenz f\u00fcr den Kunden zusammenwirken<\/li>\n<li><span data-teams=\"true\">Auch im Banking l\u00e4sst sich die gezeigte Logik nutzen, um Kundenkontakt und nachgelagerte Arbeit in Finanzierungs- oder Leasingprozessen durchg\u00e4ngiger zu steuern.<\/span><\/li>\n<\/ul>\n<p><strong>Registrieren Sie sich f\u00fcr Ihre Live-Webinar und entdecken Sie, wie Genesys Cloud Sie beim erreichen Ihrer Ziele unterst\u00fctzt.<\/strong><\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8220;1\/5&#8243;][vc_single_image image=&#8220;641316&#8243; css=&#8220;&#8220; si_max_width=&#8220;200px&#8220;][vc_column_text css=&#8220;&#8220;]<strong>Katharina Aey<\/strong><\/p>\n<p><!--StartFragment --><\/p>\n<p class=\"pf0\"><span class=\"cf0\">Senior Account Executive Banking Enterprise<\/span><!--EndFragment --><\/p>\n<p><a href=\"Katharina.Aey@genesys.com\">Katharina.Aey@genesys.com<\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/5&#8243;][vc_single_image image=&#8220;641315&#8243; css=&#8220;&#8220; si_max_width=&#8220;200px&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<p class=\"pf0\"><strong><span class=\"cf0\">Markus Weeber<\/span><\/strong><!--EndFragment --><\/p>\n<p><!--StartFragment --><\/p>\n<p class=\"pf0\"><span class=\"cf0\">Principal Solution Consultant<\/span><!--EndFragment --><\/p>\n<p><a href=\"mailto:markus.weeber@genesys.com\">markus.weeber@genesys.com<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220; css=&#8220;.vc_custom_1776080551860{background-image: url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_background-2025.jpg?id=578125) !important;}&#8220;][vc_row][vc_column width=&#8220;2\/3&#8243; offset=&#8220;vc_col-lg-offset-2&#8243;][vc_column_text css=&#8220;.vc_custom_1724918101347{margin-bottom: 25px !important;border-bottom-width: 25px !important;}&#8220;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Genesys in Action on-demand Webinare<\/h2>\n<p style=\"text-align: center;\">Willkommen zu unseren on-demand-Videos von Genesys! Hier finden Sie eine Sammlung informativer und praktischer Demos, die Ihnen einen umfassenden Einblick in unsere L\u00f6sungen und Produkte bieten.<\/p>\n<p>[\/vc_column_text]<style type='text\/css'>\r .on-demand-row .vc_column-inner{ height: 100%; } @media only screen and (max-width: 991.98px) { .on-demand-row .wpb_column{ flex: 0 0 50%; max-width: 50%; } .on-demand-row .wpb_column:nth-child(2){ margin-top: 0 !important; } } @media only screen and (max-width: 575.98px) { .on-demand-row .wpb_column{ flex: 0 0 100%; max-width: 100%; } .on-demand-row .wpb_column:nth-child(2){ margin-top: 30px !important; } }\r <\/style><div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn chevron btn-primary\" href=\"https:\/\/www.genesys.com\/de-de\/campaign\/on-demand-webinare\" target=\"\" rel=\"\">Zu unseren on-demand Webinaren<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8220;yes&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8220;bgc-lgray&#8220; full_height=&#8220;yes&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; el_class=&#8220;header-section&#8220; css=&#8220;.vc_custom_1776080230504{background-image: url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_background-2025.jpg?id=578125) !important;}&#8220;][vc_row][vc_column width=&#8220;2\/3&#8243;][vc_column_text css=&#8220;&#8220;]Live Webinar-Serie[\/vc_column_text][vc_column_text css=&#8220;&#8220;] Genesys in Action [\/vc_column_text][vc_row_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220;] Ohne Schn\u00f6rkel. 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[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;389756&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_single_image image=&#8220;640356&#8243; css=&#8220;&#8220; si_max_width=&#8220;300px&#8220;][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220;] Genesys in Action Die Webinarreihe \u201eGenesys in Action\u201c zeigt, wie Genesys als f\u00fchrendes AI-driven Unternehmen die Zukunft der Customer Experience aktiv 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