{"id":167514,"date":"2019-08-30T07:02:59","date_gmt":"2019-08-30T14:02:59","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&p=167514"},"modified":"2021-02-08T19:35:27","modified_gmt":"2021-02-09T03:35:27","slug":"ki-kundenservice","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/de-de\/webinars\/ki-kundenservice","title":{"rendered":"KI im Kundenservice"},"content":{"rendered":"

[vc_section][vc_row][vc_column width=“2\/3″][vc_column_text]<\/p>\n

Dimention Data<\/p>\n

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KI im Kundenservice<\/h1>\n

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Kundenservice 3.0 – der Weg zum hybriden Contact Center<\/h2>\n

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Termin: 25. September 2019, 11-12 Uhr
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Der Kundenservice 3.0 wird die Spreu vom Weizen trennen. 34,4 Millionen Kunden in 17,3 Millionen deutschen Haushalten k\u00f6nnen nicht irren. Wer jetzt nicht auf den Zug aufspringt, braucht nicht mehr dar\u00fcber nachzudenken, welche Geschichte er als Unternehmen erz\u00e4hlen will. Dessen Geschichte ist zu Ende erz\u00e4hlt. Hier erfahren Sie die Details dazu.<\/p>\n

Das erwartet Sie im Webinar:<\/h4>\n
    \n
  • Top Customer Experience Trends aus der aktuellen CX Benchmark Studie<\/li>\n
  • Der Weg zum Erfolg: 3E<\/li>\n
  • Der Weg zum hybriden Kundenservice<\/li>\n
  • Psychologie statt Technologie – Hyperpersonalisierung<\/li>\n
  • Praxisbeispiele Kundenservice 3.0<\/li>\n<\/ul>\n

    Ihr Referent:<\/h4>\n

    Christian Klein<\/strong>,<\/strong>\u00a0Senior Manager Customer Experience, Dimension Data \/ NTT<\/p>\n

    [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_section][vc_row][vc_column width=“2\/3″][vc_column_text] Dimention Data [\/vc_column_text][vc_column_text] [\/vc_column_text][vc_column_text] Kundenservice 3.0 – der Weg zum hybriden Contact Center [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text] Termin: 25. September 2019, 11-12 Uhr Der Kundenservice 3.0 wird die Spreu vom Weizen trennen. 34,4 Millionen Kunden in 17,3 Millionen deutschen Haushalten k\u00f6nnen nicht irren. Wer jetzt nicht auf den Zug aufspringt, braucht nicht mehr dar\u00fcber nachzudenken, welche […]<\/p>\n","protected":false},"author":47,"featured_media":0,"template":"","tax_priority":[54],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-167514","webinars","type-webinars","status-publish","hentry","tax_priority-54"],"acf":{"w_sdate":"09\/25\/2019 12:00 a.m.","w_edate":"09\/25\/2019 12:00 a.m.","w_scope":"single","w_single_timezone":"","item_nav_hide":"no","utm_pass":false,"w_tycontent":"","resource_next_steps":"","asset_expiration":"","disable_chat":false,"enable_ab_test":false,"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_image":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_image":false,"meta_facebook_title":"","meta_facebook_description":"","next_steps_type":"default"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/167514","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/47"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/167514\/revisions"}],"predecessor-version":[{"id":363420,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/167514\/revisions\/363420"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=167514"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_priority?post=167514"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme?post=167514"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_bundle?post=167514"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme2?post=167514"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_capability_sitewide?post=167514"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_products_programs?post=167514"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buying_job?post=167514"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buyer_persona?post=167514"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_sector?post=167514"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_segment?post=167514"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}