{"id":132765,"date":"2019-02-27T07:02:08","date_gmt":"2019-02-27T15:02:08","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=webinars&p=132765"},"modified":"2019-06-27T01:41:53","modified_gmt":"2019-06-27T08:41:53","slug":"computerwoche-webinar","status":"publish","type":"webinars","link":"https:\/\/www.genesys.com\/de-de\/webinars\/computerwoche-webinar","title":{"rendered":"Computerwoche Webinar: Erfolgsfaktor \u201eKundenservice\u201c"},"content":{"rendered":"

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Erfolgsfaktor \u201eKundenservice\u201c – Die W\u00fcnsche deutscher Kunden und wie Unternehmen sie erf\u00fcllen k\u00f6nnen<\/h1>\n

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Unser Experte: Heiko Kuhn Team-Lead Mid-Market Sales Deutschland Genesys Cloud Services Germany GmbH im Gespr\u00e4ch mit Simone Ciganek Moderatorin und freie Redakteurin f\u00fcr COMPUTERWOCHE\u00a0<\/span><\/p>\n

Unser COMPUTERWOCHE Webinar in Zusammenarbeit mit Genesys widmete sich u.a. diesen Fragen:<\/strong> <\/span><\/p>\n

\u2022 Wie l\u00e4sst sich durch eine optimierte Service-Qualit\u00e4t die Kundenbindung verbessern?
\n<\/span>\u2022 Welche L\u00f6sungen zur Verbesserung der Costumer-Experience sind effizient?
\n\u2022 Welche Rolle spielen digitale Support-Kan\u00e4le und k\u00fcnstliche Intelligenz?
\n\u2022 Welche M\u00f6glichkeiten bieten Cloud-basierte Contact-Center? <\/span><\/p>\n

Antworten auf diese und weitere Fragen finden Sie im COMPUTERWOCHE On-Demand Webinar.
\n<\/span><\/p>\n

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On-Demand Webinar<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section][vc_row][vc_column width=“2\/3″][vc_column_text] Erfolgsfaktor \u201eKundenservice\u201c – Die W\u00fcnsche deutscher Kunden und wie Unternehmen sie erf\u00fcllen k\u00f6nnen [\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text] Unser Experte: Heiko Kuhn Team-Lead Mid-Market Sales Deutschland Genesys Cloud Services Germany GmbH im Gespr\u00e4ch mit Simone Ciganek Moderatorin und freie Redakteurin f\u00fcr COMPUTERWOCHE\u00a0 Unser COMPUTERWOCHE Webinar in Zusammenarbeit mit Genesys widmete sich u.a. diesen Fragen: \u2022 Wie l\u00e4sst […]<\/p>\n","protected":false},"author":47,"featured_media":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-132765","webinars","type-webinars","status-publish","hentry"],"acf":{"w_sdate":"03\/19\/2019 10:00 a.m.","w_edate":"03\/19\/2019 10:45 a.m.","w_scope":"single","w_single_timezone":"","utm_pass":false,"w_tycontent":"","resource_next_steps":"","item_nav_hide":"no"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/132765","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/webinars"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/47"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/132765\/revisions"}],"predecessor-version":[{"id":155645,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/webinars\/132765\/revisions\/155645"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=132765"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_priority?post=132765"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme?post=132765"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_bundle?post=132765"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme2?post=132765"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_capability_sitewide?post=132765"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_products_programs?post=132765"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buying_job?post=132765"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buyer_persona?post=132765"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_sector?post=132765"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_segment?post=132765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}