{"id":646778,"date":"2026-09-02T05:11:20","date_gmt":"2026-09-02T12:11:20","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/winning-in-the-agentic-era"},"modified":"2026-10-12T01:07:41","modified_gmt":"2026-10-12T08:07:41","slug":"winning-in-the-agentic-era","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/de-de\/resources\/winning-in-the-agentic-era","title":{"rendered":"Whitepaper: Erfolg im Zeitalter agentischer KI"},"content":{"rendered":"

[vc_section sec_modern_width=“enable“ background_color=“bgc-lgray“ flair=“%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D“ el_class=“custom-template resource-template resource-ungated-page hero-triggered“][vc_row][vc_column width=“5\/6″ offset=“vc_col-xs-offset-1 vc_col-xs-10″][vc_column_text css=““]<\/p>\n

Erfolg im Zeitalter agentischer KI<\/h1>\n

Jedes Unternehmen wird heute an den besten Erfahrungen gemessen, die ein Kunde jemals gemacht hat. Zus\u00e4tzliche, isolierte KI-L\u00f6sungen auf einem gewachsenen Technologie-Stack reichen jedoch nicht aus, um die L\u00fccke zu schlie\u00dfen. Entdecken Sie, warum agentische Orchestrierung dar\u00fcber entscheidet, wer das n\u00e4chste Jahrzehnt der Customer Experience pr\u00e4gt, und wie Sie statt mit einer Roadmap f\u00fcr die kommenden f\u00fcnf\u00a0Jahre mit einem einzigen Kundenerlebnis starten k\u00f6nnen.<\/p>\n

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Whitepaper herunterladen<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=“%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D“ el_id=“resources-media“ el_class=“single-media-container media-section ungated-page has-media“][vc_row][vc_column][vc_raw_html css=““]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[\/vc_raw_html][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=“bgc-lgray“ flair=“%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D“][vc_row][vc_column]
\"Stand<\/div>

Bericht<\/p>

Der aktuelle Stand der Customer Experience<\/h3><\/div>
<\/div><\/div><\/div><\/a><\/div>
\"De<\/div>

Praxisleitfaden<\/p>

Das CX-Playbook f\u00fcr das agentische Zeitalter<\/h3><\/div>
<\/div><\/div><\/div><\/a><\/div>
\"Sustainable<\/div>

2026 Genesys Sustainability Report<\/h3><\/div>
<\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section sec_modern_width=“enable“ background_color=“bgc-lgray“ flair=“%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D“ el_class=“custom-template resource-template resource-ungated-page hero-triggered“][vc_row][vc_column width=“5\/6″ offset=“vc_col-xs-offset-1 vc_col-xs-10″][vc_column_text css=““] Erfolg im Zeitalter agentischer KI Jedes Unternehmen wird heute an den besten Erfahrungen gemessen, die ein Kunde jemals gemacht hat. Zus\u00e4tzliche, isolierte KI-L\u00f6sungen auf einem gewachsenen Technologie-Stack reichen jedoch nicht aus, um die L\u00fccke zu schlie\u00dfen. Entdecken Sie, warum agentische Orchestrierung dar\u00fcber entscheidet, […]<\/p>\n","protected":false},"author":949,"featured_media":638926,"template":"","tax_priority":[54],"tax_contenttheme":[14884],"tax_bundle":[],"tax_contenttheme2":[16150,16133],"tax_capability_sitewide":[16219],"tax_products_programs":[17536,16496],"tax_buying_job":[16627],"tax_buyer_persona":[16875],"tax_sector":[17029,16932,16969,16994,17013,17067],"tax_segment":[17118,17131,17077],"class_list":["post-646778","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_contenttheme-level-up-your-technology-de-de","tax_contenttheme2-improve-employee-experience-de-de","tax_contenttheme2-improve-customer-experience-de-de","tax_capability_sitewide-ai-and-automation-de-de","tax_products_programs-genesys-cloud-cx-de-de","tax_products_programs-genesys-ai-de-de","tax_buying_job-job-1-problem-identification-de-de","tax_buyer_persona-business-de-de","tax_sector-retail-de-de","tax_sector-financial-de-de","tax_sector-healthcare-de-de","tax_sector-industrial-de-de","tax_sector-public-de-de","tax_sector-technology-de-de","tax_segment-midsized-de-de","tax_segment-smb-de-de","tax_segment-enterprise-de-de","tax_content_type-white-paper-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/resources\/646778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/949"}],"version-history":[{"count":7,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/resources\/646778\/revisions"}],"predecessor-version":[{"id":647139,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/resources\/646778\/revisions\/647139"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media\/638926"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=646778"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_priority?post=646778"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme?post=646778"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_bundle?post=646778"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme2?post=646778"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_capability_sitewide?post=646778"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_products_programs?post=646778"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buying_job?post=646778"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buyer_persona?post=646778"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_sector?post=646778"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_segment?post=646778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}