{"id":555047,"date":"2025-01-29T06:15:52","date_gmt":"2025-01-29T14:15:52","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=555047"},"modified":"2025-01-29T18:47:10","modified_gmt":"2025-01-30T02:47:10","slug":"cx-cloud-from-genesys-and-salesforce-leveraging-ai-to-improve-the-customer-experience","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/de-de\/resources\/cx-cloud-from-genesys-and-salesforce-leveraging-ai-to-improve-the-customer-experience","title":{"rendered":"CX Cloud von Genesys und Salesforce: KI-Nutzung zur Verbesserung des Kundenerlebnisses"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;7\/12&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<p class=\"resource-type text-16 font-weight-bold\">CX Cloud von Genesys und Salesforce:<\/p>\n<h1>KI-Nutzung zur Verbesserung des Kundenerlebnisses<\/h1>\n<p class=\"subtitle \">Unternehmen, die End-to-End-Kundenerfahrungen erm\u00f6glichen wollen, m\u00fcssen \u00fcber grundlegende Integrationen hinausgehen und einen integrierten Ansatz f\u00fcr CRM, CCaaS und WEM verfolgen.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8220;&#8220;]In der heutigen Erlebniswirtschaft sehen sich Unternehmen in allen Bereichen der CX mit Herausforderungen konfrontiert. Die bevorzugten Vertriebskan\u00e4le \u00e4ndern sich, die Erwartungen an Kundenserviceteams sind h\u00f6her als je zuvor und verschiedene L\u00f6sungen f\u00fcr Contact Center-as-a-Service (CCaaS), CRM und Workforce Engagement Management (WEM) hindern Mitarbeiter an der Bereitstellung einer personalisierten Antwort.<\/p>\n<p>Wenn Unternehmen in der heutigen Erlebniswirtschaft wettbewerbsf\u00e4hig bleiben und sich durch CX von der Konkurrenz abheben wollen, m\u00fcssen sie einen integrierten Ansatz f\u00fcr CRM, CCaaS, WEM und k\u00fcnstliche Intelligenz (KI) verfolgen. Nur so k\u00f6nnen sie die Effizienz verbessern, Daten mit KI-Modellen verkn\u00fcpfen und die allgemeinen Betriebskosten von Contact Centern \u00fcberpr\u00fcfen.<\/p>\n<p>Laden Sie jetzt den Bericht herunter und erfahren Sie, wie Sie einen ganzheitlichen Ansatz f\u00fcr Ihre wichtigsten Contact Center-Systeme entwickeln k\u00f6nnen. Sie erhalten Einblicke in folgende Themen:<\/p>\n<ul>\n<li>Bew\u00e4ltigung wesentlicher Herausforderungen im Contact Center und Verbesserung der Effizienz<\/li>\n<li>Vereinheitlichung von Technologie-Stacks zur Kostensenkung und F\u00f6rderung von CSAT<\/li>\n<li>Verkn\u00fcpfung von Kundendaten f\u00fcr KI-gest\u00fctzte Customer Journeys<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;5\/12&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init noknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Willkommen zur\u00fcck<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Nicht du?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000003AfQpQAK\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/resources\/555047?thankyou=555047&page_type=resources&page_attr=White%20paper%3BWhite%20paper\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/resources\/555047\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"resources\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"de-de\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/resources\/555047\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"555047\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Gesch\u00e4ftliche E-Mail\" placeholder=\"Gesch\u00e4ftliche E-Mail\">\n        <label for=\"fe192\">Gesch\u00e4ftliche E-Mail<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Vorname\">\n        <label for=\"fe190\">Vorname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nachname\">\n        <label for=\"fe191\">Nachname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Vorstand<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Federf\u00fchrender Partner<\/option><option value=\"Engineer \/ Architect\">Ingenieur\/Architekt<\/option><option value=\"Consultant\">Berater<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Mitarbeiter<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe219\">Position<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Forderungen<\/option><option value=\"Collections\">Forderungsmanagement<\/option><option value=\"Contact Center Management\">Contact Center-Management<\/option><option value=\"Customer Experience\">Customer\u00a0Experience<\/option><option value=\"Customer Service\">Kundenservice<\/option><option value=\"Ecommerce\/Digital Channels\">E-Commerce\/digitale Kan\u00e4le<\/option><option value=\"Finance\">Finanzen<\/option><option value=\"Human Resources\">Personalwesen<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT-Architektur<\/option><option value=\"IT Infrastructure\">IT-Infrastruktur<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Betriebs-\/Prozessmanagement<\/option><option value=\"Production Management\">Produktionsleitung<\/option><option value=\"Purchasing\">Kauf<\/option><option value=\"Sales\">Vertrieb<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe218\">Anwendungsbereiche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Unternehmensname\">\n        <label for=\"fe193\">Unternehmensname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefon\">\n        <label for=\"fe215\">Telefon<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Land<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Ihre Website\">\n        <label for=\"fe801\">Ihre Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Stadt\">\n        <label for=\"fe226\">Stadt<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Jobtitel\">\n        <label for=\"fe220\">Jobtitel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Bankwesen<\/option><option value=\"Business Services\">Unternehmensdienstleistungen<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energie- und Versorgungsunternehmen<\/option><option value=\"Entertainment\">Unterhaltungsbranche<\/option><option value=\"Government\">Beh\u00f6rden<\/option><option value=\"Insurance\">Versicherungen<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologie<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Sonstige<\/option>\n        <\/select>\n        <label for=\"fe221\">Branche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u2026 informiere mich nur<\/option><option value=\"Gathering business requirements\">\u2026 recherchiere die Anforderungen<\/option><option value=\"Comparing solutions\">\u2026 vergleiche L\u00f6sungen<\/option><option value=\"Ready for a conversation\">\u2026 bin an einem Gespr\u00e4ch interessiert<\/option>\n        <\/select>\n        <label for=\"fe222\">Ich \u2026<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21\u201350<\/option><option value=\"51-100\">51\u2013100<\/option><option value=\"101-300\">101\u2013300<\/option><option value=\"301-500\">301\u2013500<\/option><option value=\"501-1000\">501\u20131000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Kein Contact\u00a0Center<\/option><option value=\"Don't Know\">Ich wei\u00df es nicht<\/option>\n        <\/select>\n        <label for=\"fe225\">Anzahl der Arbeitspl\u00e4tze im Contact Center<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-row el_field form-floating\"><input type=\"hidden\" name=\"reusableField01Label\" id=\"fe460\" value=\"Anzahl der Besch\u00e4ftigten\"><input type=\"text\" class=\"form-control el_field elq-item-input required\" name=\"reusableField01Value\" id=\"fe461\" value=\"\" aria-label=\"Anzahl der Besch\u00e4ftigten\" placeholder=\"Anzahl der Besch\u00e4ftigten\"><label for=\"fe461\">Anzahl der Besch\u00e4ftigten<span class=\"required-asterisk\">*<\/span><\/label><\/div><div class=\"single-checkbox-row form-row white-box not-required \" data-value=\"\"><input type=\"hidden\" name=\"reusableField02Label\" id=\"fe462\" value=\"Ich willige ein, Berichte, Artikel und Einladungen zu Events per E-Mail zu erhalten, und nehme zur Kenntnis, dass ich diese E-Mails \u00fcber den in ihnen enthaltenen Link jederzeit abbestellen kann.\"><input type=\"checkbox\" class=\"el_field not-required\" name=\"reusableField02Value\" id=\"fe463\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe463\">Ich willige ein, Berichte, Artikel und Einladungen zu Events per E-Mail zu erhalten, und nehme zur Kenntnis, dass ich diese E-Mails \u00fcber den in ihnen enthaltenen Link jederzeit abbestellen kann.<\/label><\/div><p class=\"text-16 w-100\" style=\" margin: 0.5rem; \">Ich habe die Nutzungsbedingungen gelesen und akzeptiere diese. \u00dcber diese Webseite eingereichte personenbezogene Daten unterliegen der <a href=\"https:\/\/www2.deloitte.com\/us\/en\/legal\/privacy.html\" target=\"_blank\">Datenschutzrichtlinie<\/a> und den <a href=\"https:\/\/www2.deloitte.com\/us\/en\/legal\/privacy.html\" target=\"_blank\">rechtlichen Bestimmungen<\/a> von Deloitte.<\/p><p class=\"text-16 w-100\" style=\" margin: 0.5rem; \">Durch das Absenden dieses Formulars stimmen Sie der Weiterleitung Ihrer Kontaktdaten inklusive Ihrer E-Mail-Adresse an den Sponsor dieses Webinars zum Zweck einer auf Ihre Interessen zugeschnittenen Kontaktaufnahme zu.<\/p><div class=\"form-check single-checkbox-row form-row gdpr-field white-box required\"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Ja. Ich m\u00f6chte per E-Mail oder Telefon \u00fcber Neuigkeiten zu Genesys auf dem Laufenden gehalten werden.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Jetzt herunterladen\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Jetzt herunterladen\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Durch die Bereitstellung Ihrer Informationen erkl\u00e4ren Sie sich mit unseren <a href=\"https:\/\/www.genesys.com\/de-de\/company\/legal-docs\/datenschutzerklaerung\" target=\"_blank\">Datenschutzbestimmungen<\/a> einverstanden<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;7\/12&#8243;][vc_column_text css=&#8220;&#8220;] CX Cloud von Genesys und Salesforce: KI-Nutzung zur Verbesserung des Kundenerlebnisses Unternehmen, die End-to-End-Kundenerfahrungen erm\u00f6glichen wollen, m\u00fcssen \u00fcber grundlegende Integrationen hinausgehen und einen integrierten Ansatz f\u00fcr CRM, CCaaS und WEM verfolgen. [\/vc_column_text][vc_column_text css=&#8220;&#8220;]In der heutigen Erlebniswirtschaft sehen sich Unternehmen in allen Bereichen der CX mit Herausforderungen konfrontiert. Die bevorzugten Vertriebskan\u00e4le [&hellip;]<\/p>\n","protected":false},"author":596,"featured_media":536054,"template":"","tax_priority":[],"tax_contenttheme":[14884,14882,14883,14884,14882,14883],"tax_bundle":[],"tax_contenttheme2":[16185,16185],"tax_capability_sitewide":[16219,16219,18475,18475],"tax_products_programs":[18451,18451],"tax_buying_job":[16656,16656],"tax_buyer_persona":[16875,16875,16898,16898],"tax_sector":[],"tax_segment":[17077,17118,17118,17077],"class_list":{"0":"post-555047","1":"resources","2":"type-resources","3":"status-publish","4":"has-post-thumbnail","5":"hentry","6":"tax_contenttheme-level-up-your-technology-de-de","7":"tax_contenttheme-improve-customer-experience-de-de","8":"tax_contenttheme-improve-employee-experience-de-de","12":"tax_contenttheme2-level-up-your-technology-de-de","14":"tax_capability_sitewide-ai-and-automation-de-de","16":"tax_capability_sitewide-wem-de-de","18":"tax_products_programs-cx-cloud-de-de","20":"tax_buying_job-job-2-solution-exploration-de-de","22":"tax_buyer_persona-business-de-de","24":"tax_buyer_persona-technical-de-de","26":"tax_segment-enterprise-de-de","27":"tax_segment-midsized-de-de","30":"tax_content_type-white-paper-de-de"},"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/resources\/555047","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/596"}],"version-history":[{"count":14,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/resources\/555047\/revisions"}],"predecessor-version":[{"id":556103,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/resources\/555047\/revisions\/556103"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media\/536054"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=555047"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_priority?post=555047"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme?post=555047"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_bundle?post=555047"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme2?post=555047"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_capability_sitewide?post=555047"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_products_programs?post=555047"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buying_job?post=555047"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buyer_persona?post=555047"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_sector?post=555047"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_segment?post=555047"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}