{"id":404754,"date":"2021-09-14T14:01:15","date_gmt":"2021-09-14T21:01:15","guid":{"rendered":"https:\/\/www.genesys.com\/resources\/analysten-und-benutzer-sind-sich-einig-genesys-cloud-cx-ist-eine-fuehrende-contact-center-plattform"},"modified":"2025-12-15T00:28:43","modified_gmt":"2025-12-15T08:28:43","slug":"analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/de-de\/resources\/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform","title":{"rendered":"Analysten und Benutzer sind sich einig: Genesys Cloud ist eine f\u00fchrende Contact-Center-Plattform"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; el_class=&#8220;brand-update&#8220; css=&#8220;.vc_custom_1751568454126{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8220; el_id=&#8220;form&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;5\/12&#8243; el_class=&#8220;forced-circle&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h1>Analysten und Anwender sind sich einig \u2013 Genesys ist ein Leader<\/h1>\n<p class=\"text-22 font-weight-regular\">Holen Sie sich Analystenberichte und K\u00e4uferbewertungen in einem Paket. Erfahren Sie, warum sich f\u00fchrende Unternehmen f\u00fcr die Genesys Cloud\u2122 -Plattform entscheiden.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243; offset=&#8220;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Willkommen zur\u00fcck<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Nicht du?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001kozIQAQ\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/resources.genesys.com\/resource-five-industry-reports\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/resources\/404754\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"resources\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"de-de\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/resources\/404754\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"404754\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Gesch\u00e4ftliche E-Mail\" placeholder=\"Gesch\u00e4ftliche E-Mail\">\n        <label for=\"fe192\">Gesch\u00e4ftliche E-Mail<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Vorname\">\n        <label for=\"fe190\">Vorname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nachname\">\n        <label for=\"fe191\">Nachname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Vorstand<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Federf\u00fchrender Partner<\/option><option value=\"Engineer \/ Architect\">Ingenieur\/Architekt<\/option><option value=\"Consultant\">Berater<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Mitarbeiter<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe219\">Position<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Forderungen<\/option><option value=\"Collections\">Forderungsmanagement<\/option><option value=\"Contact Center Management\">Contact Center-Management<\/option><option value=\"Customer Experience\">Customer\u00a0Experience<\/option><option value=\"Customer Service\">Kundenservice<\/option><option value=\"Ecommerce\/Digital Channels\">E-Commerce\/digitale Kan\u00e4le<\/option><option value=\"Finance\">Finanzen<\/option><option value=\"Human Resources\">Personalwesen<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT-Architektur<\/option><option value=\"IT Infrastructure\">IT-Infrastruktur<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Betriebs-\/Prozessmanagement<\/option><option value=\"Production Management\">Produktionsleitung<\/option><option value=\"Purchasing\">Kauf<\/option><option value=\"Sales\">Vertrieb<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe218\">Anwendungsbereiche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Unternehmensname\">\n        <label for=\"fe193\">Unternehmensname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefon\">\n        <label for=\"fe215\">Telefon<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Land<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Ihre Website\">\n        <label for=\"fe801\">Ihre Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Stadt\">\n        <label for=\"fe226\">Stadt<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Jobtitel\">\n        <label for=\"fe220\">Jobtitel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Bankwesen<\/option><option value=\"Business Services\">Unternehmensdienstleistungen<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energie- und Versorgungsunternehmen<\/option><option value=\"Entertainment\">Unterhaltungsbranche<\/option><option value=\"Government\">Beh\u00f6rden<\/option><option value=\"Insurance\">Versicherungen<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologie<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Sonstige<\/option>\n        <\/select>\n        <label for=\"fe221\">Branche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u2026 informiere mich nur<\/option><option value=\"Gathering business requirements\">\u2026 recherchiere die Anforderungen<\/option><option value=\"Comparing solutions\">\u2026 vergleiche L\u00f6sungen<\/option><option value=\"Ready for a conversation\">\u2026 bin an einem Gespr\u00e4ch interessiert<\/option>\n        <\/select>\n        <label for=\"fe222\">Ich \u2026<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21\u201350<\/option><option value=\"51-100\">51\u2013100<\/option><option value=\"101-300\">101\u2013300<\/option><option value=\"301-500\">301\u2013500<\/option><option value=\"501-1000\">501\u20131000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Kein Contact\u00a0Center<\/option><option value=\"Don't Know\">Ich wei\u00df es nicht<\/option>\n        <\/select>\n        <label for=\"fe225\">Anzahl der Arbeitspl\u00e4tze im Contact Center<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box required\"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Ja. Ich m\u00f6chte per E-Mail oder Telefon \u00fcber Neuigkeiten zu Genesys auf dem Laufenden gehalten werden.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Ich h\u00e4tte es gern, dass mich jemand kontaktiert.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Holen Sie sich das Paket\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Holen Sie sich das Paket\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Durch die Bereitstellung Ihrer Informationen erkl\u00e4ren Sie sich mit unseren <a href=\"https:\/\/www.genesys.com\/de-de\/company\/legal-docs\/datenschutzerklaerung\" target=\"_blank\">Datenschutzbestimmungen<\/a> einverstanden<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; css=&#8220;.vc_custom_1751568209261{margin-top: 0px !important;padding-top: 0px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8220; el_class=&#8220;mt-0 pt-0&#8243;][vc_row css=&#8220;.vc_custom_1751568221918{margin-top: 0px !important;padding-top: 0px !important;}&#8220;][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; css=&#8220;.vc_custom_1751566884405{margin-top: 0px !important;padding-top: 0px !important;}&#8220;][vc_row el_class=&#8220;justify-content-center&#8220;][vc_column width=&#8220;1\/6&#8243; offset=&#8220;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8220;604444&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220;][\/vc_column][vc_column width=&#8220;1\/6&#8243; offset=&#8220;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8220;604438&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220;][\/vc_column][vc_column width=&#8220;1\/6&#8243; offset=&#8220;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8220;604445&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220;][\/vc_column][vc_column width=&#8220;1\/6&#8243; offset=&#8220;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8220;604441&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220;][\/vc_column][vc_column width=&#8220;1\/6&#8243; offset=&#8220;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8220;604439&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220;][\/vc_column][vc_column width=&#8220;1\/6&#8243; offset=&#8220;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8220;604443&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220;][\/vc_column][vc_column width=&#8220;1\/6&#8243; offset=&#8220;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8220;604440&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220;][\/vc_column][vc_column width=&#8220;1\/6&#8243; offset=&#8220;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8220;604442&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220;][\/vc_column][vc_column width=&#8220;1\/6&#8243; offset=&#8220;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8220;604447&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220;][\/vc_column][vc_column width=&#8220;1\/6&#8243; offset=&#8220;vc_col-lg-1 vc_col-md-1 vc_col-xs-6&#8243;][vc_single_image image=&#8220;604446&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1751566884405{margin-top: 0px !important;padding-top: 0px !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8220;yes&#8220;][vc_column c_sticky=&#8220;yes&#8220; width=&#8220;1\/4&#8243; css=&#8220;.vc_custom_1759510120999{margin-top: 2rem !important;}&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2 class=\"text-balance\">\u201eDig into Industry Analyst Data\u201f<\/h2>\n<p class=\"text-22 text-balance\">Entdecken Sie, warum die Genesys Cloud-Plattform von Gartner, Forrester und anderen als ein Leader genannt wird.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#form\" target=\"\" rel=\"\">Holen Sie sich jetzt das Paket<\/a><\/div>[\/vc_column][vc_column width=&#8220;2\/3&#8243; elemental_order=&#8220;order-2&#8243;]<style type='text\/css'>\r .space-between .card-body{display: flex; flex-direction: column; justify-content: space-between;}\r <\/style>[vc_row_inner][vc_column_inner width=&#8220;1\/2&#8243; offset=&#8220;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  space-between\" href=\"\/de-de\/resources\/critical-capabilities-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"835\" height=\"191\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/Gartner_logo_RGB-2025.png\" alt=\"Gartner_logo_RGB-2025\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>Gartner<sup>\u00ae<\/sup> Critical Capabilities for Contact Center as a Service<\/strong><\/p>\n<p class=\"text-18\">Genesys war der einzige Anbieter, der bei 3 von 5 Anwendungsf\u00e4llen auf Platz\u00a01 landete<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243; offset=&#8220;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"\/de-de\/resources\/the-forrester-wave-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"1632\" height=\"260\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/forrester-RGB_logo-1.png\" alt=\"forrester-RGB_logo-1\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>Der Forrester Wave\u2122: Contact Center As A Service Platforms, Q2 2025<\/strong><\/p>\n<p class=\"text-18\">\u201eGenesys Cloud CX ist die beste Option f\u00fcr Marken, die eine moderne, hochgradig skalierbare Plattform mit erweiterten KI-Funktionen suchen.\u201c<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243; offset=&#8220;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  space-between\" href=\"\/de-de\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"500\" height=\"150\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/IDC-logo-blue400.svg\" alt=\"IDC-logo-blue400\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>IDC MarketScape: Weltweite Anbieterbewertung Mehrzweckplattformen mit dialogorientierter KI 2025 <\/strong><\/p>\n<p class=\"text-18\">Genesys im Bereich Mehrzweckplattformen mit dialogorientierter KI von IDC MarketScape als ein Leader genannt<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243; offset=&#8220;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  space-between\" href=\"https:\/\/www.genesys.com\/de-de\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"835\" height=\"191\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/Gartner_logo_RGB-2025.png\" alt=\"Gartner_logo_RGB-2025\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>Gartner<sup>\u00ae<\/sup> Magic Quadrant\u2122 for Contact Center as a Service 2025 <\/strong><\/p>\n<p class=\"text-18\">Gartner nennt Genesys zum elften Mal in Folge als einen Leader<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243; offset=&#8220;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  space-between\" href=\"\/de-de\/resources\/idc-marketscape-worldwide-conversational-ai-platforms-for-front-office-use-cases-vendor-assessment\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"500\" height=\"150\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/IDC-logo-blue400.svg\" alt=\"IDC-logo-blue400\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>IDC MarketScape: Weltweite Anbieterbewertung Dialogorientierte KI-Plattformen f\u00fcr Front-Office-Anwendungsf\u00e4lle 2025-2026<\/strong><\/p>\n<p class=\"text-18\">Genesys als ein Leader f\u00fcr Plattformen mit dialogorientierter KI f\u00fcr Front-Office-Anwendungsf\u00e4lle genannt<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243; offset=&#8220;vc_col-lg-4 vc_col-md-4&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  space-between\" href=\"\/resources\/gartner-voice-of-the-customer-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"835\" height=\"191\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/Gartner_logo_RGB-2025.png\" alt=\"Gartner_logo_RGB-2025\" ><\/div><div class=\"card-body\"><p class=\"text-18\"><strong>Voice of the Customer for Contact Center as a Service<\/strong><\/p>\n<p class=\"text-18\">Genesys wurde als eine \u201eCustomer\u2019s Choice\u201f anerkannt und von 93 % der Peer-Reviewer empfohlen<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row equal_height=&#8220;yes&#8220;][vc_column c_sticky=&#8220;yes&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2 class=\"text-balance\">Nutzerbewertungen, die f\u00fcr sich sprechen<\/h2>\n<p class=\"text-22 text-balance\">Lesen Sie Zitate von Kunden, die zu Genesys Cloud gewechselt sind. Keine Skripte, keine Bedingungen\u00a0\u2013 nur authentische Erfahrungen.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8220;yes&#8220;][vc_column width=&#8220;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start logo  chevron-only  space-between\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"205\" height=\"57\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/88d2f362-553c157f-g2-crowd-logo.png\" alt=\"553c157f-g2-crowd-logo\" ><\/div><div class=\"card-body\"><p class=\"text-18\">\u201eGenesys ist die mit Abstand umfassendste Customer Experience-L\u00f6sung, die heute auf dem Markt angeboten wird\u00a0\u2026 es gibt keine andere L\u00f6sung, auf die ich meine Zukunft wetten w\u00fcrde.\u201c<\/p>\n<p><strong>Grayton E. Koenig<\/strong><br \/>\nNational Solutions Consultant<br \/>\nVoxai<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8220;1\/3&#8243; elemental_order=&#8220;order-2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start logo  chevron-only  space-between\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"332\" height=\"57\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/logo-trust-radius.png\" alt=\"logo-trust-radius\" ><\/div><div class=\"card-body\"><p class=\"text-18\">\u201eGenesys Cloud gibt uns die M\u00f6glichkeit, unsere Kunden auf sinnvolle Weise um Feedback zu bitten, die Antworten in Berichten zu erfassen und zu quantifizieren und dem Unternehmen ROI-Kennzahlen zur Verf\u00fcgung zu stellen\u00a0\u2026 Die Genesys-Plattform ist f\u00fcr unsere Agenten viel einfacher zu navigieren und stellt ihnen im Voraus Informationen zur Verf\u00fcgung. Anstatt dass unsere Agenten jedes Mal in einer umfangreichen Wissensdatenbank nach den Informationen suchen m\u00fcssen\u00a0&#8230;&#8220;<\/p>\n<p><strong>Faith Borst<\/strong><br \/>\nSenior Technical Support Manager,<br \/>\nService Center, Data Recognition Corporation<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8220;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start logo  chevron-only  space-between\" href=\"https:\/\/www.gartner.com\/reviews\/market\/contact-center-as-a-service\/vendor\/genesys\/product\/genesys-cloud-cx\/review\/view\/582163\" target=\"_blank\" rel=\"noopener\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"999\" height=\"350\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/peer-insight-transparent.png\" alt=\"peer-insight-transparent\" ><\/div><div class=\"card-body\"><p class=\"text-18\">\u201eMeine Erfahrung mit Genesys Cloud war bislang wirklich au\u00dfergew\u00f6hnlich. Als jemand, der im Laufe der Jahre mit verschiedenen Contact Center-Plattformen einschlie\u00dflich Legacy-Systemen gearbeitet hat, kann ich sagen, dass diese Plattform sich durch ihre Vielseitigkeit, Zuverl\u00e4ssigkeit und Innovation auszeichnet. Seit der Umstellung auf die Plattform habe ich festgestellt, dass sie den Anforderungen eines modernen Customer Experience Managements gerecht wird und gleichzeitig an zuk\u00fcnftige Bed\u00fcrfnisse angepasst werden kann.\u201c<\/p>\n<p><strong>Versicherungen<\/strong><\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row r_gutter_size=&#8220;gutter-small&#8220; equal_height=&#8220;yes&#8220;][vc_column width=&#8220;1\/2&#8243;]<div class=\"genesys-image play-button\"><a class=\"video-lightbox no-btn-label\" href=\"https:\/\/www.youtube.com\/embed\/W9Uq0nxWfYk\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/do-more-with-genesys-cloud-cx-thumbnail.jpg\" alt=\"Do more with genesys cloud cx thumbnail\" width=\"920\" height=\"572\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8220;5\/12&#8243; offset=&#8220;vc_col-md-offset-1&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h3>Tun Sie mehr mit Genesys Cloud<\/h3>\n<p>[\/vc_column_text][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<h4 class=\"h5\">\u00dcbertreffen Sie Erwartungen mit den neuesten digitalen und KI-Innovationen<\/h4>\n<p>Beschleunigen und vereinfachen Sie Innovationen durch den Zugang zu neuen Funktionen, einschlie\u00dflich der neuesten Innovationen im Bereich der k\u00fcnstlichen Intelligenz (KI).[\/vc_column_text][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<h4 class=\"h5\">Vereinfachen Sie Ihren Technologiestack f\u00fcr mehr betriebliche Flexibilit\u00e4t<\/h4>\n<p>Profitieren Sie von einer einzigen Plattform, die Vertrieb, Marketing und Dienstleistungen abdeckt und bessere, umfassendere Kunden- und Mitarbeitererlebnisse erm\u00f6glicht.[\/vc_column_text][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<h4 class=\"h5\">Sorgenfrei mit einer sicheren, resilienten CCaaS-Plattform<\/h4>\n<p>Holen Sie sich die Skalierbarkeit, Flexibilit\u00e4t, Sicherheit und Agilit\u00e4t, die Sie ben\u00f6tigen\u00a0\u2013 mit einer API-first-L\u00f6sung, die auf einer mandantenf\u00e4higen, Microservices-basierten Architektur basiert.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2 class=\"h3 text-balance\">Das sagen Genesys-Kunden<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/de-de\/customer-stories\" target=\"_blank\" rel=\"\">Alle Erfolgsgeschichten lesen<\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8220;yes&#8220;][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"4\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View TechStyleOS story\" title=\"TechStyleOS\" href=\"#387665\"><img decoding=\"async\" class=\"company-logo\" alt=\"\" src=\"https:\/\/www.genesys.com\/media\/TechStyle_OSx250.png\" width=\"250\" height=\"39\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Sales-Hub story\" title=\"Sales-Hub\" href=\"#561484\"><img decoding=\"async\" class=\"company-logo\" alt=\"Sales hub company logo\" src=\"https:\/\/www.genesys.com\/media\/Sales-Hub-Logo.svg\" width=\"387\" height=\"104\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Nestl\u00e9 story\" title=\"Nestl\u00e9\" href=\"#553144\"><img decoding=\"async\" class=\"company-logo\" alt=\"Nestl logo 49915638706 o\" src=\"https:\/\/www.genesys.com\/media\/nestl-logo_49915638706_o.png\" width=\"781\" height=\"800\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Siam Commercial Bank story\" title=\"Siam Commercial Bank\" href=\"#558828\"><img decoding=\"async\" class=\"company-logo\" alt=\"Scb logo\" src=\"https:\/\/www.genesys.com\/media\/SCB-logo.png\" width=\"1591\" height=\"1574\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"387665\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"\/de-de\/customer-stories\/techstyleos\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video thumbnail techstyle\" src=\"https:\/\/www.genesys.com\/media\/customer-story_video-thumbnail_TechStyle.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201eAusfallzeiten gab es fr\u00fcher jede Woche, aber jetzt kann ich mich nicht einmal mehr erinnern, wann wir das letzte Mal einen Vorfall hatten. Allein in Bezug auf die Produktivit\u00e4t glauben wir, dass wir fast 2.000\u00a0Stunden eingespart haben.\u201c\u201c<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Jack Roberts<\/p><p class=\"customer-title\">Director, GMS Technology and Applications, TechStyleOS<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Kundenbericht lesen<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"561484\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"\/customer-stories\/sales-hub \"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"A businesswoman and a businessman sitting at a table shaking hands.\" src=\"https:\/\/www.genesys.com\/media\/626x352-Hero-Image-Sales-Hub.png\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u201eDank der Erfahrung von Genesys in den Bereichen k\u00fcnstliche Intelligenz, Automatisierung und Datenanalyse k\u00f6nnen wir einen hochgradig personalisierten Service anbieten, den Verkaufsprozess beschleunigen und Chancen sofort erkennen. So k\u00f6nnen wir die Bed\u00fcrfnisse unserer Kunden antizipieren.\u201c<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Edgar Celaya Director of Sales and Contact Center<\/p><p class=\"customer-title\">Sales-Hub<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Kundenbericht lesen<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"553144\" data-index=\"2\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"\/de-de\/customer-stories\/nestle\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video thumbnail nestle\" src=\"https:\/\/www.genesys.com\/media\/customer-story_video-thumbnail_Nestle.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u201eGenesys hat uns alles gegeben: eine zukunftssichere globale Cloud-Migration, die sich problemlos an die lokalen Telefonievorschriften und -beschr\u00e4nkungen in den jeweiligen L\u00e4ndern anpassen l\u00e4sst, mit garantierten Service-Leveln und garantiertem Erlebnis, egal ob unsere Benutzer im B\u00fcro oder zuhause arbeiten.\u201c<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Felipe Kitano<\/p><p class=\"customer-title\">Platform Manager Contact Center, Nestl\u00e9<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Kundenbericht lesen<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"558828\" data-index=\"3\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"\/customer-stories\/siam-commercial-bank \"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer sstories scb tt\" src=\"https:\/\/www.genesys.com\/media\/Customer-SStories_SCB_TT.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u201eGenesys Cloud passt sich unserer langfristigen Roadmap an und erm\u00f6glicht es uns, KI, vorausschauende Analysen und intelligentes Routing zur Optimierung der Kundeninteraktionen zu nutzen. Und mit der Cloud-basierten Wartung, die von Genesys erledigt wird, m\u00fcssen wir uns keine Sorgen mehr um die teure Wartung vor Ort machen.\u201c<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Surawat Shinawatra<\/p><p class=\"customer-title\">Head of Customer Service, SCB\u202f<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Kundenbericht lesen<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; css=&#8220;.vc_custom_1714436749712{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8220;][vc_row content_placement=&#8220;middle&#8220; el_class=&#8220;forced-modern&#8220;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-glass centered cta-text-start  vc_custom_1751577759283\"  style=\"--ob-bg-mobile:url(https:\/\/www.genesys.com\/media\/explore-footer-mobile.jpg);\"  href=\"#form\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-5\"><div class=\"content-container\"><h2 class=\"h3\">Holen Sie sich Analystenberichte und K\u00e4uferbewertungen in einem Paket.<\/h2>\n<p>Jetzt herunterladen, um f\u00fchrende Analystenberichte zu erhalten, in denen Sie mehr \u00fcber verschiedene L\u00f6sungsanbieter und dar\u00fcber erfahren, warum Unternehmen zur Genesys Cloud\u2122 -Plattform wechseln.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Berichtspaket herunterladen<\/div><\/div><\/div><\/div><\/a><style type='text\/css'>\r .forced-modern .component-cta-block .card-body { padding: 1rem 2.5rem; } .forced-modern a { background-position: right !important; background-size: cover !important; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; el_class=&#8220;brand-update&#8220; css=&#8220;.vc_custom_1751568454126{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8220; el_id=&#8220;form&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;5\/12&#8243; el_class=&#8220;forced-circle&#8220;][vc_column_text css=&#8220;&#8220;] Analysten und Anwender sind sich einig \u2013 Genesys ist ein Leader Holen Sie sich Analystenberichte und K\u00e4uferbewertungen in einem Paket. Erfahren Sie, warum sich f\u00fchrende Unternehmen f\u00fcr die Genesys Cloud\u2122 -Plattform entscheiden. 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