{"id":378057,"date":"2022-03-03T05:54:04","date_gmt":"2022-03-03T13:54:04","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=378057"},"modified":"2022-04-26T03:01:14","modified_gmt":"2022-04-26T10:01:14","slug":"retail-eight-considerations-for-exceptional-customer-engagement","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/de-de\/resources\/retail-eight-considerations-for-exceptional-customer-engagement","title":{"rendered":"Acht \u00dcberlegungen f\u00fcr au\u00dfergew\u00f6hnliche Kundeninteraktion im Einzelhandel"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section g_section_text=&#8220;white&#8220; full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; el_id=&#8220;resources-header&#8220; css=&#8220;.vc_custom_1646316088708{background-image: url(https:\/\/www.genesys.com\/media\/sponsor-orange-background.svg?id=366210) !important;}&#8220; el_class=&#8220;visible-overflow&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;2\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"pgtagline\">E-BOOK<\/h3>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1 class=\"p1\">8\u00a0\u00dcberlegungen f\u00fcr au\u00dfergew\u00f6hnliche Kundeninteraktion<\/h1>\n<p>[\/vc_column_text][vc_column_text]Der Leitfaden f\u00fcr Retailer, die einen wirklich kundenorientierten Service bereitstellen m\u00f6chten[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row gap=&#8220;35&#8243; equal_height=&#8220;yes&#8220; css=&#8220;.vc_custom_1560865125386{margin-bottom: 100px !important;}&#8220;][vc_column width=&#8220;2\/3&#8243; elemental_order=&#8220;order-2&#8243; css=&#8220;.vc_custom_1569524754144{margin-top: 40px !important;padding-right: 5% !important;}&#8220;][vc_column_text]Da sich der Wettbewerb im Einzelhandel versch\u00e4rft, r\u00fcckt die Customer\u00a0Experience immer mehr in den Vordergrund. Die Grenzen zwischen physischen und digitalen Gesch\u00e4ften verschwimmen und die Kunden erwarten heute nahtlose Multichannel-Erfahrungen, egal ob sie vor Ort oder online einkaufen. Intuitive Interaktionen, die sich nahtlos und koh\u00e4rent \u00fcber Telefonanrufe, soziale Kan\u00e4le, mobile Apps und Chat-Bots erstrecken, sind herk\u00f6mmlicher Telefonie \u00fcberlegen.<\/p>\n<p>Laden Sie das E-Book herunter, um sich \u00fcber die folgenden Themen zu informieren:<\/p>\n<ul>\n<li>Warum Customer\u00a0Experience das neue Branding ist<\/li>\n<li>Empathie bei CX: Die Bedeutung von zwischenmenschlichem Kontakt<\/li>\n<li>Der Schl\u00fcssel zu kontextbezogenen Erkenntnissen in der Cloud<\/li>\n<li>Zukunftssichere Customer\u00a0Experience<\/li>\n<li>7\u00a0Schritte zu einer besseren CX<\/li>\n<li>Die Zukunft des Contact Centers<\/li>\n<\/ul>\n<p>Und vieles mehr.<\/p>\n<p>Erfahren Sie mehr \u00fcber die Gestaltung einer erfolgreichen Customer\u00a0Experience\u00a0Journey.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243; el_class=&#8220;negative-form&#8220; css=&#8220;.vc_custom_1569438416105{margin-top: 100px !important;background-color: #f3f3f3 !important;}&#8220;][vc_column_text]<\/p>\n<h2 class=\"text-orange text-24\" style=\"text-align: center;\">Jetzt herunterladen<\/h2>\n<p>[\/vc_column_text][vc_single_image image=&#8220;424013&#8243; alignment=&#8220;center&#8220;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Willkommen zur\u00fcck<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Nicht du?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001YZUHQA4\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/resources\/378057?thankyou=378057&page_type=resources&page_attr=E-Book\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/resources\/378057\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"resources\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"de-de\"><input 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form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nachname\">\n        <label for=\"fe191\">Nachname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Vorstand<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Federf\u00fchrender Partner<\/option><option value=\"Engineer \/ Architect\">Ingenieur\/Architekt<\/option><option value=\"Consultant\">Berater<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Mitarbeiter<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe219\">Position<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Forderungen<\/option><option value=\"Collections\">Forderungsmanagement<\/option><option value=\"Contact Center Management\">Contact Center-Management<\/option><option value=\"Customer Experience\">Customer\u00a0Experience<\/option><option value=\"Customer Service\">Kundenservice<\/option><option value=\"Ecommerce\/Digital Channels\">E-Commerce\/digitale Kan\u00e4le<\/option><option value=\"Finance\">Finanzen<\/option><option value=\"Human Resources\">Personalwesen<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT-Architektur<\/option><option value=\"IT Infrastructure\">IT-Infrastruktur<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Betriebs-\/Prozessmanagement<\/option><option value=\"Production Management\">Produktionsleitung<\/option><option value=\"Purchasing\">Kauf<\/option><option value=\"Sales\">Vertrieb<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe218\">Anwendungsbereiche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" 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class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Jobtitel\">\n        <label for=\"fe220\">Jobtitel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Bankwesen<\/option><option value=\"Business Services\">Unternehmensdienstleistungen<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energie- und Versorgungsunternehmen<\/option><option value=\"Entertainment\">Unterhaltungsbranche<\/option><option value=\"Government\">Beh\u00f6rden<\/option><option value=\"Insurance\">Versicherungen<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologie<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Sonstige<\/option>\n        <\/select>\n        <label for=\"fe221\">Branche<span 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Ich m\u00f6chte per E-Mail oder Telefon \u00fcber Neuigkeiten zu Genesys auf dem Laufenden gehalten werden.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Ich h\u00e4tte es gern, dass mich jemand kontaktiert.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Asset\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"Acht \u00dcberlegungen f\u00fcr au\u00dfergew\u00f6hnliche Kundeninteraktion im Einzelhandel\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/resources\/378057?thankyou=378057&page_type=resources&page_attr=E-Book\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Jetzt herunterladen\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Jetzt herunterladen\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Durch die Bereitstellung Ihrer Informationen erkl\u00e4ren Sie sich mit unseren <a href=\"https:\/\/www.genesys.com\/de-de\/company\/legal-docs\/datenschutzerklaerung\" target=\"_blank\">Datenschutzbestimmungen<\/a> einverstanden<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section g_section_text=&#8220;white&#8220; full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; el_id=&#8220;resources-header&#8220; css=&#8220;.vc_custom_1646316088708{background-image: url(https:\/\/www.genesys.com\/media\/sponsor-orange-background.svg?id=366210) !important;}&#8220; el_class=&#8220;visible-overflow&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;2\/3&#8243;][vc_column_text] E-BOOK [\/vc_column_text][vc_column_text] 8\u00a0\u00dcberlegungen f\u00fcr au\u00dfergew\u00f6hnliche Kundeninteraktion [\/vc_column_text][vc_column_text]Der Leitfaden f\u00fcr Retailer, die einen wirklich kundenorientierten Service bereitstellen m\u00f6chten[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row gap=&#8220;35&#8243; equal_height=&#8220;yes&#8220; css=&#8220;.vc_custom_1560865125386{margin-bottom: 100px !important;}&#8220;][vc_column width=&#8220;2\/3&#8243; elemental_order=&#8220;order-2&#8243; css=&#8220;.vc_custom_1569524754144{margin-top: 40px !important;padding-right: 5% !important;}&#8220;][vc_column_text]Da sich der Wettbewerb im Einzelhandel versch\u00e4rft, r\u00fcckt die Customer\u00a0Experience immer mehr in den Vordergrund. 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