{"id":145682,"date":"2019-05-13T08:53:05","date_gmt":"2019-05-13T15:53:05","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=145682"},"modified":"2019-06-04T03:25:58","modified_gmt":"2019-06-04T10:25:58","slug":"loesen-sie-die-saisonalen-kapazitaetsengpaesse-in-ihrem-contact-center","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/de-de\/resources\/loesen-sie-die-saisonalen-kapazitaetsengpaesse-in-ihrem-contact-center","title":{"rendered":"L\u00f6sen Sie die saisonalen Kapazit\u00e4tsengp\u00e4sse in Ihrem Contact Center"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8220;2\/3&#8243;][vc_column_text]<\/p>\n<h1>L\u00f6sen Sie die saisonalen Kapazit\u00e4tsengp\u00e4sse in Ihrem Contact Center<\/h1>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner width=&#8220;2\/3&#8243;][vc_column_text]Saisonalbedingte Kapazit\u00e4tsengp\u00e4sse sind zwar schwierig, aber f\u00fcr die meisten Unternehmen Teil des normalen Gesch\u00e4fts. Und auch wenn es keine M\u00f6glichkeit gibt, das Gesch\u00e4ftsaufkommen vollst\u00e4ndig zu standardisieren, k\u00f6nnen Sie mit der richtigen Planung Schwankungen im Griff behalten. Dies entspricht in der einen oder anderen Form der Erfahrung der meisten Unternehmen, doch manche m\u00fcssen die Anpassung an steigende oder sinkende Anfragen mit weniger Ressourcen bew\u00e4ltigen.<\/p>\n<p>Saisonale Kapazit\u00e4tsengp\u00e4sse k\u00f6nnen das ganze Jahr hindurch auftreten und sind nicht auf Feiertage beschr\u00e4nkt, auch wenn diese typische Katalysatoren f\u00fcr Kapazit\u00e4tsprobleme sind.\u00a0 Um diese Probleme zu \u00fcberwinden, ziehen Sie zun\u00e4chst die Daten Ihres Unternehmens aus den letzten Jahren heran und identifizieren Sie die Spitzen und Flauten, die aufgetreten sind. Nehmen Sie diese Daten als Grundlage f\u00fcr Ihre Mitarbeiterplanung und konzentrieren Sie sich dann auf die komplizierteren Punkte, die \u00fcber normale gesch\u00e4ftliche Schwankungen hinausgehen.<\/p>\n<p>In diesem E-Book erfahren Sie:<\/p>\n<ul>\n<li>wie Sie Personalprobleme beheben, um das normale Interaktionsvolumen bearbeiten zu k\u00f6nnen,<\/li>\n<li>wie Sie durch veraltete Technologie entstehende Beschr\u00e4nkungen \u00fcberwinden,<\/li>\n<li>welches die besten Tools zur Bew\u00e4ltigung saisonaler Anforderungsspitzen sind.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8220;1\/3&#8243;][vc_single_image image=&#8220;145685&#8243; img_size=&#8220;full&#8220;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8220;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" 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