{"id":144811,"date":"2019-06-12T07:51:53","date_gmt":"2019-06-12T14:51:53","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=144811"},"modified":"2019-06-12T07:51:01","modified_gmt":"2019-06-12T14:51:01","slug":"customer-experience-zukunftsfaehig-minimieren-sie-risiken-durch-veraltete-technologien","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/de-de\/resources\/customer-experience-zukunftsfaehig-minimieren-sie-risiken-durch-veraltete-technologien","title":{"rendered":"Machen Sie Ihre Customer Experience zukunftsf\u00e4hig und minimieren Sie die Risiken, die durch veraltete Technologien entstehen"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8220;2\/3&#8243;][vc_column_text]<\/p>\n<h1>Machen Sie Ihre Customer Experience zukunftsf\u00e4hig und minimieren Sie die Risiken, die durch veraltete Technologien entstehen<\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p>Mit marktf\u00fchrenden Customer-Experience-L\u00f6sungen k\u00f6nnen Sie die Herausforderungen bew\u00e4ltigen, die \u00e4ltere L\u00f6sungen mit sich bringen<\/p>\n<p>[\/vc_column_text][vc_column_text][\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner width=&#8220;2\/3&#8243;][vc_column_text]<\/p>\n<p><strong>Ihr Erfolg wird an der Qualit\u00e4t Ihrer Kundenbeziehungen gemessen.<\/strong> Doch mit veralteten Infrastrukturen ist es schwer, \u00fcber alle Kan\u00e4le und Touchpoints hinweg einen konsistenten Service zu bieten. Deshalb k\u00f6nnen Sie angesichts steigender Kundenerwartungen und kommerzieller Anforderungen nicht immer geduldig abwarten, welche Optionen ein bestimmter Hersteller langfristig anbieten wird und wann diese verf\u00fcgbar sein werden.<\/p>\n<p>Es gibt schon heute bew\u00e4hrte, marktf\u00fchrende Customer-Experience-L\u00f6sungen, mit denen Sie Ihre Kundeninteraktionen \u00fcber alle vorhandenen Kan\u00e4le hinweg optimieren k\u00f6nnen. Und mit einem Partner, der sich sowohl auf Innovation als auch auf Ihren Erfolg konzentriert, k\u00f6nnen Sie Ihr Unternehmen fit f\u00fcr die Zukunft machen, w\u00e4hrend es w\u00e4chst und sich weiterentwickelt. Lesen Sie diesen Executive Brief, um mehr \u00fcber eine offene, stabile und bew\u00e4hrte CX-Plattform von einem renommierten Anbieter zu erfahren.<\/p>\n<p>Informieren Sie sich \u00fcber eine erprobte, standardisierte Migrationsmethode, die Sie durch die erfolgreiche Neuausrichtung Ihrer Customer Experience f\u00fchrt und Ihnen unter anderem folgende Vorteile bietet:<\/p>\n<ul>\n<li>Schaffung einer soliden Grundlage f\u00fcr die Einf\u00fchrung neuer Kan\u00e4le und Touchpoints<\/li>\n<li>Ausdehnung Ihrer Omnichannel-Prozesse auf Abteilungen und Abl\u00e4ufe au\u00dferhalb des Contact Centers<\/li>\n<li>Schulung Ihrer Mitarbeiter auf einer zukunftsorientierten Plattform, die L\u00f6sungen der n\u00e4chsten Generation unterst\u00fctzt und die Kundenzufriedenheit f\u00f6rdert<\/li>\n<li>Nutzung einer flexiblen cloudbasierten L\u00f6sung zur Erf\u00fcllung immer neuer kommerzieller Anforderungen und steigender Kundenerwartungen<\/li>\n<li>Nutzung bew\u00e4hrter Anwendungsszenarien f\u00fcr eine straffere Migration und schnellere Amortisierung<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8220;1\/3&#8243;][vc_single_image image=&#8220;152516&#8243; img_size=&#8220;full&#8220;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8220;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Willkommen zur\u00fcck<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Nicht du?<\/a><\/p><\/div><input 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required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Stadt\">\n        <label for=\"fe226\">Stadt<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Jobtitel\">\n        <label for=\"fe220\">Jobtitel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Bankwesen<\/option><option value=\"Business Services\">Unternehmensdienstleistungen<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option 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Doch mit veralteten Infrastrukturen ist es schwer, \u00fcber alle Kan\u00e4le und [&hellip;]<\/p>\n","protected":false},"author":47,"featured_media":152518,"template":"","tax_priority":[54],"tax_contenttheme":[14884],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[16580],"tax_buying_job":[16710],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-144811","resources","type-resources","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_contenttheme-level-up-your-technology-de-de","tax_products_programs-purebridge-de-de","tax_buying_job-job-4-supplier-selection-de-de","tax_content_type-product-overview-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/resources\/144811","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/47"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/resources\/144811\/revisions"}],"predecessor-version":[{"id":152519,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/resources\/144811\/revisions\/152519"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media\/152518"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=144811"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_priority?post=144811"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme?post=144811"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_bundle?post=144811"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme2?post=144811"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_capability_sitewide?post=144811"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_products_programs?post=144811"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buying_job?post=144811"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buyer_persona?post=144811"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_sector?post=144811"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_segment?post=144811"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}