{"id":117110,"date":"2018-12-20T06:25:05","date_gmt":"2018-12-20T14:25:05","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=resources&#038;p=117110"},"modified":"2019-06-13T04:12:47","modified_gmt":"2019-06-13T11:12:47","slug":"mit-technology-review-menschen-bots-spannungsfelder-und-chancen","status":"publish","type":"resources","link":"https:\/\/www.genesys.com\/de-de\/resources\/mit-technology-review-menschen-bots-spannungsfelder-und-chancen","title":{"rendered":"MIT Technology Review: Menschen + Bots: Spannungsfelder und Chancen"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column width=&#8220;2\/3&#8243;][vc_column_text]<\/p>\n<p class=\"pre_h1\">MIT Technology Review<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h1>Menschen + Bots: Spannungsfelder und Chancen<\/h1>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h2>Wie f\u00fchrende globale Marken menschliche F\u00e4higkeiten und KI kombinieren, um eine enge Kundenbindung aufzubauen und das Wachstum zu f\u00f6rdern<\/h2>\n<p>[\/vc_column_text]<span class=\"g_separator genesys-light-gray\" style=\"height:2px\"><\/span>[vc_row_inner][vc_column_inner width=&#8220;2\/3&#8243;][vc_column_text]Unternehmen auf der ganzen Welt nutzen k\u00fcnstliche Intelligenz (KI) f\u00fcr Innovationen, um die Customer Experience zu verbessern und tiefere Beziehungen zu ihren Kunden aufzubauen. Anhand von Umfragen unter 599 F\u00fchrungskr\u00e4ften aus gro\u00dfen und mittleren Unternehmen aus aller Welt und Einzelinterviews deckt dieser MIT-Bericht auf, dass die am st\u00e4rksten kundenorientierten Unternehmen KI bereits weitreichend in ihre Infrastruktur f\u00fcr den Kundenkontakt sowie ihre Prozesse f\u00fcr das Management der Customer Experience eingef\u00fchrt haben.<\/p>\n<p><strong>Holen Sie sich den Bericht, um alle Ergebnisse dieser weltweiten Studie zu erhalten. Eine Auswahl der wichtigsten Erkenntnisse:<\/strong><\/p>\n<ul>\n<li>Fast 90 % der Befragten berichteten von messbaren Verbesserungen bei der f\u00fcr die Beschwerdeabwicklung ben\u00f6tigten Zeit; 80 % stellten Verbesserungen hinsichtlich der Menge der bearbeiteten Anfragen mithilfe von KI fest.<\/li>\n<li>80 % der Befragten berichteten von gesteigerter Kundenzufriedenheit, Servicebereitstellung und Contact-Center-Leistung.<\/li>\n<li>60 % der Befragten in Nordamerika sind \u00fcberzeugt, im n\u00e4chsten Jahr den Ertrag w\u00e4hrend der gesamten Kundenbeziehung um 10 % steigern zu k\u00f6nnen.<\/li>\n<li>Europa f\u00fchrt bei der Nutzung von KI zur Steigerung des Bekanntheitsgrades der Marke und zur F\u00f6rderung von Mitarbeitern im Bereich Customer Experience.<\/li>\n<li>Mehr als ein Drittel der Befragten im asiatisch-pazifischen Raum k\u00f6nnen eine Umsatzsteigerung von \u00fcber 10 % auf die erh\u00f6hte Nutzung von KI zur\u00fcckf\u00fchren.<\/li>\n<\/ul>\n<p><strong>Holen Sie sich den MIT-Bericht!<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8220;1\/3&#8243;][vc_single_image image=&#8220;109223&#8243; img_size=&#8220;full&#8220;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8220;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Willkommen zur\u00fcck<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Nicht du?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" 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[\/vc_column_text][vc_column_text] Wie f\u00fchrende globale Marken menschliche F\u00e4higkeiten und KI kombinieren, um eine enge Kundenbindung aufzubauen und das Wachstum zu f\u00f6rdern [\/vc_column_text][vc_row_inner][vc_column_inner width=&#8220;2\/3&#8243;][vc_column_text]Unternehmen auf der ganzen Welt nutzen k\u00fcnstliche Intelligenz (KI) f\u00fcr Innovationen, um die Customer Experience zu verbessern und tiefere Beziehungen zu ihren 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