{"id":87408,"date":"2018-08-20T13:18:34","date_gmt":"2018-08-20T20:18:34","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=87408"},"modified":"2018-09-07T21:14:17","modified_gmt":"2018-09-08T04:14:17","slug":"strategic-business-consulting","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/de-de\/customer-success\/strategic-business-consulting","title":{"rendered":"Strategic Business Consulting"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;section_header&#8220; css=&#8220;.vc_custom_1531837298761{background-image: url(https:\/\/www.genesys.com\/media\/5a1ecd9b-v4-independent-consultants.jpg?id=81552) !important;}&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column width=&#8220;2\/3&#8243;][vc_column_text]<\/p>\n<h1>Strategic Business Consulting setzt Ihre strategische Vision in die Realit\u00e4t um<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;cta-bar&#8220; css=&#8220;.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}&#8220;][vc_row full_width=&#8220;stretch_row&#8220; css=&#8220;.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}&#8220;][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220;][vc_row][vc_column width=&#8220;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Nutzen Sie den wirtschaftlichen Effekt der Customer Experience<\/h2>\n<p>In der heutigen extrem wettbewerbsorientierten Welt ist Erfolg nur mit einer strategischen Vision und umsetzbaren Roadmap m\u00f6glich. Genesys Strategic Business Consulting bietet Ihnen Zugriff auf ein engagiertes Team von Unternehmensberatern, das Ihnen mit seinem Fachwissen in folgenden Bereichen zur Seite steht:<\/p>\n<ul>\n<li>Customer-Experience-Management<\/li>\n<li>Servicedesign<\/li>\n<li>Contact-Center-Betriebsmanagement<\/li>\n<li>Personalplanung und -besetzung<\/li>\n<li>Finanzanalyse und Gesch\u00e4ftsmodelle<\/li>\n<li>\u00c4nderungsmanagement<\/li>\n<li>Organisatorische Entwicklung<\/li>\n<\/ul>\n<p>Unsere Unternehmensberater bringen Erfahrungen aus verschiedenen Branchen mit, darunter Finanzdienstleistungen, Versicherungen, Telekommunikation, Beh\u00f6rden, Bildung und Tourismus.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243; offset=&#8220;vc_hidden-xs&#8220;][vc_single_image image=&#8220;10751&#8243; img_size=&#8220;full&#8220; alignment=&#8220;center&#8220;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; disable_element=&#8220;yes&#8220; 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d%20Contact%20Center%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Fde-de%5C%2Fresources%5C%2Fchecklist-unify-your-crm-system-and-contact-center%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22501174%22%3A%7B%22title%22%3A%22Filial-Banking%20im%20Wandel%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Fde-de%5C%2Fresources%5C%2Ffilial-banking-im-wandel%22%2C%22industry%22%3A%5B%22financial-de-de%22%5D%2C%22priority%22%3A5%7D%7D\"><h3>Erfahren Sie mehr von unseren branchenf\u00fchrenden Unternehmensberatern<\/h3><div class=\"genesys-button medium align-center genesys-white \"><a href=\"\/resources\/contact-center-managers-roadmap-to-the-future-in-the-cloud\" target=\"\" rel=\"\">See them in action<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220; el_class=&#8220;mobile-reverse&#8220;][vc_column width=&#8220;2\/3&#8243;][vc_column_text]<\/p>\n<h3>Liefern Sie die finanziellen Ertr\u00e4ge, die Sie versprochen haben<\/h3>\n<p>Richten Sie Ihre Gesch\u00e4ftsstrategie mit der Kraft innovativer Customer-Experience-Technologie neu aus, um Ihre Roadmap f\u00fcr die Zukunft zu festigen. Bewerten Sie Ihre aktuellen Strategien, Mitarbeiter, Prozesse und Technologien und ermitteln Sie, wie diese zusammenarbeiten, um das Gesch\u00e4ft zu verbessern und au\u00dfergew\u00f6hnliche Service-Erfahrungen zu schaffen. Nutzen Sie die strategische Beratung von Genesys Business Consulting f\u00fcr Best Practices der Branche, Benchmark-Analysen, Servicedesign und mehr. F\u00fchren Sie \u00fcber Nutzen-Benchmarks und Finanztools von Genesys eine Finanzanalyse und Unternehmensmodellierung durch, um Ihren ROI zu verstehen und zu verbessern.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;]<div class=\"gicon-container\" style=\"max-width:80%;margin:0 auto 2em;\"><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;section_light-gray&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column width=&#8220;1\/3&#8243;]<div class=\"gicon-container\" style=\"max-width:80%;margin:0 auto 2em;\"><\/div>[\/vc_column][vc_column width=&#8220;2\/3&#8243;][vc_column_text]<\/p>\n<h3>Definieren Sie Ihre Strategie und setzen Sie sie in die Tat um<\/h3>\n<p>Lassen Sie mit Genesys Strategic Business Consulting Ihre Customer-Experience-Vision Wirklichkeit werden. Sie k\u00f6nnen darauf vertrauen, dass Genesys Ihnen die richtigen Mitarbeiter und das Know-how bereitstellt, damit Sie Ihre Ziele an Ihrer Strategie zur digitalen Transformation ausrichten k\u00f6nnen. Definieren Sie dann eine ma\u00dfgeschneiderte, machbare Roadmap, die auf einem finanziell\u00a0soliden Gesch\u00e4ftsfall basiert, um Ihre einzigartigen Customer-Experience- und Betriebsziele zu erreichen. Definieren Sie eine Strategie und holen Sie sich Unterst\u00fctzung, um einen greifbaren Mehrwert zu erzielen.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;section_white&#8220; css=&#8220;.vc_custom_1533226253285{background-image: url(https:\/\/www.genesys.com\/media\/8acb85a1-website-cta-backgrounds-plum-pills.png?id=84012) !important;}&#8220;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">\u201eGenesys Business Consulting half uns, einige unserer gr\u00f6\u00dften L\u00fccken zu schlie\u00dfen.\u201c<\/h3>\n<p style=\"text-align: center;\">Jonathan Ng, Technology Manager f\u00fcr Vertriebsl\u00f6sungen in CRM- und Contact-Centers, News Ltd.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220;][vc_row][vc_column width=&#8220;1\/2&#8243;][vc_column_text]<\/p>\n<h3>Steigern Sie Ihre Gesch\u00e4ftsergebnisse<\/h3>\n<p>Analysieren Sie, wie Sie die erwarteten Gesch\u00e4ftsergebnisse innerhalb ihres Customer-Experience-Betriebs erreichen k\u00f6nnen, und identifizieren Sie Bereiche mit Verbesserungspotenzial. Erstellen Sie einen umsetzbaren Plan, um die Leistung zu steigern und Ergebnisse zu erzielen. Pr\u00fcfen Sie Ihren aktuellen Betrieb, um sicherzustellen, dass Sie Ihre Genesys-Investition optimal nutzen. Mit operativen Workshops sowie ROI- und TCO-Modellen k\u00f6nnen Sie die Contact-Center-Leistung auf Ihre Gesamtvision abstimmen und Ihr Unternehmen f\u00fcr ein zuk\u00fcnftiges Wachstum positionieren.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243; offset=&#8220;vc_hidden-xs&#8220;][vc_single_image image=&#8220;10753&#8243; img_size=&#8220;full&#8220; alignment=&#8220;center&#8220;][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[\/vc_column][\/vc_row][vc_section full_width=&#8220;stretch_row&#8220;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Weitere Informationen zu\u00a0&#8230;<\/h3>\n<p>[\/vc_column_text]<div class=\"vc_grid-container-wrapper vc_clearfix grid_type-page-relative wrapper_style_list\"><div class=\"vc_grid-container vc_clearfix wpb_content_element vc_basic_grid\"><div class=\"vc_grid vc_row vc_grid-gutter-35px vc_pageable-wrapper vc_hook_hover gen_text-center\" data-vc-pageable-content=\"true\"><div class=\"vc_pageable-slide-wrapper vc_clearfix siblinglist w-100 d-flex flex-wrap justify-content-center\" data-vc-grid-content=\"true\"><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-288712\"><a href=\"https:\/\/www.genesys.com\/de-de\/microsoft\"><h5>Microsoft-Partnerschaft<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-617878\"><a href=\"https:\/\/www.genesys.com\/de-de\/cx-in-focus\"><h5>CX in Focus<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-616096\"><a href=\"https:\/\/www.genesys.com\/de-de\/tour\"><h5>Tour<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-604508\"><a href=\"https:\/\/www.genesys.com\/de-de\/digital-customer-experience\"><h5>Digitale Customer Experience<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-602334\"><a href=\"https:\/\/www.genesys.com\/de-de\/genesys-charitable-discount-program\"><h5>Genesys-Rabattprogramm f\u00fcr gemeinn\u00fctzige Organisationen<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-588840\"><a href=\"https:\/\/www.genesys.com\/de-de\/responsible-ai\"><h5>Verantwortungsvolle KI<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-596598\"><a href=\"https:\/\/www.genesys.com\/de-de\/ai-contact-center\"><h5>KI-gest\u00fctzte Contact Center<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-585982\"><a href=\"https:\/\/www.genesys.com\/de-de\/workforce-management-software\"><h5>Workforce Management Software<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-578848\"><a href=\"https:\/\/www.genesys.com\/de-de\/customer-journey-management\"><h5>Customer Journey Management<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-577602\"><a href=\"https:\/\/www.genesys.com\/de-de\/guide-to-copilots\"><h5>Copilots<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-571510\"><a href=\"https:\/\/www.genesys.com\/de-de\/scuderiaferrari\"><h5>Ferrari<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-567117\"><a href=\"https:\/\/www.genesys.com\/de-de\/innovations\"><h5>Innovationen<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-561442\"><a href=\"https:\/\/www.genesys.com\/de-de\/contact-center-software\"><h5>Contact Center-Software<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-576001\"><a href=\"https:\/\/www.genesys.com\/de-de\/lavercup\"><h5>Laver Cup<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-526299\"><a href=\"https:\/\/www.genesys.com\/de-de\/experience-orchestration\"><h5>Experience\u00a0Orchestration<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-108897\"><a href=\"https:\/\/www.genesys.com\/de-de\/wettbewerbsbedingungen-cx-heroes\"><h5>Wettbewerbsbedingungen CX Heroes<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-116995\"><a href=\"https:\/\/www.genesys.com\/de-de\/blog\"><h5>Blog<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-513891\"><a href=\"https:\/\/www.genesys.com\/de-de\/gcap\"><h5>GCAP<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-247094\"><a href=\"https:\/\/www.genesys.com\/de-de\/pricing\"><h5>Preis\u00fcbersicht<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-226749\"><a href=\"https:\/\/www.genesys.com\/de-de\/genesys-cloud\"><h5>Genesys Cloud CX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-226744\"><a href=\"https:\/\/www.genesys.com\/de-de\/cloud-platform\"><h5>Genesys Cloud-Plattform<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-242431\"><a href=\"https:\/\/www.genesys.com\/de-de\/cx-blueprint\"><h5>CX-Blueprint<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-255166\"><a href=\"https:\/\/www.genesys.com\/de-de\/emergency-response\"><h5>Notfallreaktion<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-236883\"><a href=\"https:\/\/www.genesys.com\/de-de\/call-center-cloud-migration-overview\"><h5>\u00dcberblick \u00fcber die Cloud-Migration f\u00fcr Call Center<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-236879\"><a href=\"https:\/\/www.genesys.com\/de-de\/customer-migrations\"><h5>Kundenmigrationen<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-236881\"><a href=\"https:\/\/www.genesys.com\/de-de\/call-center-cloud-migration\"><h5>Cloud-Migration f\u00fcr Call Center<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-497155\"><a href=\"https:\/\/www.genesys.com\/de-de\/experience-index\"><h5>Der Experience Index von Genesys<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-319247\"><a href=\"https:\/\/www.genesys.com\/de-de\/zoom\"><h5>Zoom-Partnerschaft<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-320826\"><a href=\"https:\/\/www.genesys.com\/de-de\/products\"><h5>Produkte<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-619627\"><a href=\"https:\/\/www.genesys.com\/de-de\/majesticks\"><h5>Majesticks<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-343284\"><a href=\"https:\/\/www.genesys.com\/de-de\/haeufig-gestellte-fragen-zur-preisgestaltung\"><h5>H\u00e4ufig gestellte Fragen zur Preisgestaltung<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-371622\"><a href=\"https:\/\/www.genesys.com\/de-de\/fedramp\"><h5>Maximus Genesys Engagement Platform<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-405938\"><a href=\"https:\/\/www.genesys.com\/de-de\/genesys-dx\"><h5>Genesys DX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-409774\"><a href=\"https:\/\/www.genesys.com\/de-de\/global-availability\"><h5>Globale Verf\u00fcgbarkeit<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-480072\"><a href=\"https:\/\/www.genesys.com\/de-de\/genesys-cloud-ex\"><h5>Genesys Cloud EX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-416994\"><a href=\"https:\/\/www.genesys.com\/de-de\/genesys-choice\"><h5>Genesys Choice<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-438889\"><a href=\"https:\/\/www.genesys.com\/de-de\/pointillist\"><h5>Pointillist<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-449847\"><a href=\"https:\/\/www.genesys.com\/de-de\/latitude-collections\"><h5>Latitude&nbsp;\u2013 Inkasso<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-620121\"><a href=\"https:\/\/www.genesys.com\/de-de\/customer-awards\"><h5>Awards f\u00fcr Genesys-Kunden<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87405\"><a href=\"https:\/\/www.genesys.com\/de-de\/subscribe\"><h5>Abonnementplan<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87251\"><a href=\"https:\/\/www.genesys.com\/de-de\"><h5>Startseite<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-412892\"><a href=\"https:\/\/www.genesys.com\/de-de\/loesungen\"><h5>L\u00f6sungen<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-98317\"><a href=\"https:\/\/www.genesys.com\/de-de\/googlecloud\"><h5>Contact\u00a0Center\u00a0AI von Google\u00a0Cloud<\/h5><p>Erstklassige Customer\u00a0Experiences durch die Partnerschaft von Genesys und Google. <\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87403\"><a href=\"https:\/\/www.genesys.com\/de-de\/customer-success\"><h5>Customer Success<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87283\"><a href=\"https:\/\/www.genesys.com\/de-de\/solutions\"><h5>L\u00f6sungen<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87299\"><a href=\"https:\/\/www.genesys.com\/de-de\/platform\"><h5>Plattform<\/h5><p>Beeindruckende Service-Erfahrungen mit der Genesys Customer Experience Plattform<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87256\"><a href=\"https:\/\/www.genesys.com\/de-de\/contact-us\"><h5>Kontakt zu Genesys<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87253\"><a href=\"https:\/\/www.genesys.com\/de-de\/request-a-demo\"><h5>Demo anfordern<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-89994\"><a href=\"https:\/\/www.genesys.com\/de-de\/resources\"><h5>Resources<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87345\"><a href=\"https:\/\/www.genesys.com\/de-de\/events\"><h5>Webinars and events<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87375\"><a href=\"https:\/\/www.genesys.com\/de-de\/webinars\"><h5>Webinare<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-411793\"><a href=\"https:\/\/www.genesys.com\/de-de\/company\"><h5>Firma<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87394\"><a href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\"><h5>Kundenberichte<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87521\"><a href=\"https:\/\/www.genesys.com\/de-de\/definitions\"><h5>Definitionen<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87343\"><a href=\"https:\/\/www.genesys.com\/de-de\/login\"><h5>Genesys-Anmeldung<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87259\"><a href=\"https:\/\/www.genesys.com\/de-de\/select-region\"><h5>Region ausw\u00e4hlen<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87384\"><a href=\"https:\/\/www.genesys.com\/de-de\/partners\"><h5>Partnerseite<\/h5><p>Genesys-Partner erhalten Zugang zu Technologien und Chancen zur Steigerung des Marktanteils. Kunden k\u00f6nnen durch die Zusammenarbeit mit einem Netzwerk von Genesys-Partnern ihr Wachstum vorantreiben.<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87415\"><a href=\"https:\/\/www.genesys.com\/de-de\/capabilities\"><h5>Funktionen<\/h5><\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;section_header&#8220; css=&#8220;.vc_custom_1531837298761{background-image: url(https:\/\/www.genesys.com\/media\/5a1ecd9b-v4-independent-consultants.jpg?id=81552) !important;}&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column width=&#8220;2\/3&#8243;][vc_column_text] Strategic Business Consulting setzt Ihre strategische Vision in die Realit\u00e4t um [\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;cta-bar&#8220; css=&#8220;.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}&#8220;][vc_row full_width=&#8220;stretch_row&#8220; css=&#8220;.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}&#8220;][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220;][vc_row][vc_column width=&#8220;1\/2&#8243;][vc_column_text] Nutzen Sie den wirtschaftlichen Effekt der Customer Experience In der heutigen extrem wettbewerbsorientierten Welt ist Erfolg nur mit [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":11663,"parent":87403,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-87408","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/87408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/comments?post=87408"}],"version-history":[{"count":4,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/87408\/revisions"}],"predecessor-version":[{"id":89636,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/87408\/revisions\/89636"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/87403"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media\/11663"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=87408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}