{"id":87394,"date":"2018-08-20T13:17:20","date_gmt":"2018-08-20T20:17:20","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=87394"},"modified":"2024-06-05T09:11:55","modified_gmt":"2024-06-05T16:11:55","slug":"customer-stories","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/de-de\/customer-stories","title":{"rendered":"Kundenberichte"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8220;bgc-lgray&#8220; full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; css=&#8220;.vc_custom_1730241575464{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column width=&#8220;5\/6&#8243; offset=&#8220;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h1 style=\"text-align: center;\">Erfahren Sie, wie Genesys-Kunden die Loyalit\u00e4t erh\u00f6hen, den Umsatz steigern und den Ruf Ihrer Marke st\u00e4rken<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220;][vc_row][vc_column]<div class=\"grid-customer-stories grid-cards grid-col-3 has-filter\" data-col=\"col-3\" data-per-load=\"12\"><div class=\"grid-container customers-grid row\"><div class=\"col-12 col-md-3 text-end\"><button class=\"badge bgc-lgray border-0 collapsed d-md-none font-weight-regular mb-1 p-1 rounded-1 text-16\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobileFilter\" aria-expanded=\"false\" aria-controls=\"mobileFilter\"><i class=\"fa-kit fa-filter\"><\/i> Filter<\/button> <div id=\"mobileFilter\" class=\"grid-filter-container collapse d-md-block text-start\"><div class=\"grid-filter\"><div class=\"filter-container\"><div class=\"grid-custom-filters\">\r\n        <div class=\"form-floating mb-1\">\r\n            <input type=\"text\" class=\"text-16 form-control grid-filter-input grid-search\" id=\"filter_search\" data-label=\"Search\" placeholder=\"Search\"\/>\r\n            <label for=\"filter_search\">Search<\/label>\r\n        <\/div><div class=\"accordion\" id=\"cs-filter\">\r\n                <div id=\"tax_industry\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_industry\" aria-expanded=\"true\" aria-controls=\"target-tax_industry\">\r\n                            Industrie\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_industry\" class=\"accordion-collapse collapse show\">\r\n                    <div class=\"input-group mb-1\">\r\n                        <input type=\"text\" class=\"mx-1 form-control filter-taxonomy-search\" data-target=\"checkboxes-tax_industry\" placeholder=\"Search\"\/>\r\n                    <\/div><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_industry\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"automotive\" id=\"automotive\" data-slug=\"automotive\">\r\n                        <label class=\"form-check-label\" for=\"automotive\">Automotive<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"banking\" id=\"banking\" data-slug=\"banking\">\r\n                        <label class=\"form-check-label\" for=\"banking\">Banking<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"communications \/ telecommunications\" id=\"communications\" data-slug=\"communications\">\r\n                        <label class=\"form-check-label\" for=\"communications\">Communications \/ Telecommunications<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"financial services\" id=\"financial-services\" data-slug=\"financial-services\">\r\n                        <label class=\"form-check-label\" for=\"financial-services\">Financial Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"healthcare\" id=\"healthcare\" data-slug=\"healthcare\">\r\n                        <label class=\"form-check-label\" for=\"healthcare\">Healthcare<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"insurance\" id=\"insurance\" data-slug=\"insurance\">\r\n                        <label class=\"form-check-label\" for=\"insurance\">Insurance<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"media and marketing\" id=\"media\" data-slug=\"media\">\r\n                        <label class=\"form-check-label\" for=\"media\">Media &amp; marketing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outsourcing\" id=\"outsourcing\" data-slug=\"outsourcing\">\r\n                        <label class=\"form-check-label\" for=\"outsourcing\">Outsourcing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"retail\" id=\"retail\" data-slug=\"retail\">\r\n                        <label class=\"form-check-label\" for=\"retail\">Retail<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"sales\" id=\"sales\" data-slug=\"sales\">\r\n                        <label class=\"form-check-label\" for=\"sales\">Sales<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"services\" id=\"services\" data-slug=\"services\">\r\n                        <label class=\"form-check-label\" for=\"services\">Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"technology\" id=\"technology\" data-slug=\"technology\">\r\n                        <label class=\"form-check-label\" for=\"technology\">Technology<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"telecommunications\" id=\"telecommunications-de-de\" data-slug=\"telecommunications-de-de\">\r\n                        <label class=\"form-check-label\" for=\"telecommunications-de-de\">Telecommunications<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"transportation\" id=\"transportation\" data-slug=\"transportation\">\r\n                        <label class=\"form-check-label\" for=\"transportation\">Transportation<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"travel\" id=\"travel-de-de\" data-slug=\"travel-de-de\">\r\n                        <label class=\"form-check-label\" for=\"travel-de-de\">Travel<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"travel and\u00a0hospitality\" id=\"hospitality\" data-slug=\"hospitality\">\r\n                        <label class=\"form-check-label\" for=\"hospitality\">Travel &amp;\u00a0hospitality<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div>\r\n                <div id=\"tax_region\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_region\" aria-expanded=\"false\" aria-controls=\"target-tax_region\">\r\n                            Region\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_region\" class=\"accordion-collapse collapse \"><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_region\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"apac\" id=\"apac\" data-slug=\"apac\">\r\n                        <label class=\"form-check-label\" for=\"apac\">APAC<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"emea\" id=\"emea\" data-slug=\"emea\">\r\n                        <label class=\"form-check-label\" for=\"emea\">EMEA<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"na\" id=\"na\" data-slug=\"na\">\r\n                        <label class=\"form-check-label\" for=\"na\">NA<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div>\r\n                <div id=\"tax_capability\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_capability\" aria-expanded=\"false\" aria-controls=\"target-tax_capability\">\r\n                            F\u00c4HIGKEIT\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_capability\" class=\"accordion-collapse collapse \">\r\n                    <div class=\"input-group mb-1\">\r\n                        <input type=\"text\" class=\"mx-1 form-control filter-taxonomy-search\" data-target=\"checkboxes-tax_capability\" placeholder=\"Search\"\/>\r\n                    <\/div><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_capability\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"ai and automation\" id=\"ai\" data-slug=\"ai\">\r\n                        <label class=\"form-check-label\" for=\"ai\">AI and automation<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"agent assist\/agent copilot\" id=\"agent-assist\" data-slug=\"agent-assist\">\r\n                        <label class=\"form-check-label\" for=\"agent-assist\">Agent assist\/agent copilot<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"all-in-one\" id=\"87416\" data-slug=\"87416\">\r\n                        <label class=\"form-check-label\" for=\"87416\">All-in-One<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"analytics and reporting\" id=\"analytics-reporting\" data-slug=\"analytics-reporting\">\r\n                        <label class=\"form-check-label\" for=\"analytics-reporting\">Analytics &amp; Reporting<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"call center software\" id=\"call-center-software-de-de\" data-slug=\"call-center-software-de-de\">\r\n                        <label class=\"form-check-label\" for=\"call-center-software-de-de\">Call Center Software<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"chatbots\/web messaging\" id=\"chatbots\" data-slug=\"chatbots\">\r\n                        <label class=\"form-check-label\" for=\"chatbots\">Chatbots\/web messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"cloud architecture\" id=\"cloud\" data-slug=\"cloud\">\r\n                        <label class=\"form-check-label\" for=\"cloud\">Cloud architecture<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"digital customer engagement\" id=\"digital\" data-slug=\"digital\">\r\n                        <label class=\"form-check-label\" for=\"digital\">Digital customer engagement<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"email\" id=\"email\" data-slug=\"email\">\r\n                        <label class=\"form-check-label\" for=\"email\">Email<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"employee performance management\" id=\"employee-performance-management-tools\" data-slug=\"employee-performance-management-tools\">\r\n                        <label class=\"form-check-label\" for=\"employee-performance-management-tools\">Employee performance management<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"forecasting and scheduling\" id=\"workforce-scheduling-and-forecasting\" data-slug=\"workforce-scheduling-and-forecasting\">\r\n                        <label class=\"form-check-label\" for=\"workforce-scheduling-and-forecasting\">Forecasting and scheduling<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"inbound\" id=\"inbound\" data-slug=\"inbound\">\r\n                        <label class=\"form-check-label\" for=\"inbound\">Inbound<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"integrations and apps\" id=\"integrations-and-apps\" data-slug=\"integrations-and-apps\">\r\n                        <label class=\"form-check-label\" for=\"integrations-and-apps\">Integrations and Apps<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"interactive voice response ivr\" id=\"interactive-voice-response-ivr\" data-slug=\"interactive-voice-response-ivr\">\r\n                        <label class=\"form-check-label\" for=\"interactive-voice-response-ivr\">Interactive Voice Response (IVR)<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"ki von genesys\" id=\"ki-bots\" data-slug=\"ki-bots\">\r\n                        <label class=\"form-check-label\" for=\"ki-bots\">KI von Genesys<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"kunden-self-service\" id=\"87440\" data-slug=\"87440\">\r\n                        <label class=\"form-check-label\" for=\"87440\">Kunden-Self-Service<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"live chat\" id=\"chat\" data-slug=\"chat\">\r\n                        <label class=\"form-check-label\" for=\"chat\">Live chat<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"messaging\" id=\"messaging-de-de\" data-slug=\"messaging-de-de\">\r\n                        <label class=\"form-check-label\" for=\"messaging-de-de\">Messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"omnichannel\" id=\"omnichannel\" data-slug=\"omnichannel\">\r\n                        <label class=\"form-check-label\" for=\"omnichannel\">Omnichannel<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outbound\" id=\"outbound\" data-slug=\"outbound\">\r\n                        <label class=\"form-check-label\" for=\"outbound\">Outbound<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"predictive engagement\" id=\"predictive-web-engagement\" data-slug=\"predictive-web-engagement\">\r\n                        <label class=\"form-check-label\" for=\"predictive-web-engagement\">Predictive engagement<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"predictive routing\" id=\"predictive-routing\" data-slug=\"predictive-routing\">\r\n                        <label class=\"form-check-label\" for=\"predictive-routing\">Predictive routing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"sms messaging\" id=\"sms\" data-slug=\"sms\">\r\n                        <label class=\"form-check-label\" for=\"sms\">SMS messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"social media\/social listening\u00a0\" id=\"social-media\" data-slug=\"social-media\">\r\n                        <label class=\"form-check-label\" for=\"social-media\">Social media\/social listening\u00a0<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"speech and text analytics\" id=\"speech-and-text-analytics\" data-slug=\"speech-and-text-analytics\">\r\n                        <label class=\"form-check-label\" for=\"speech-and-text-analytics\">Speech and Text Analytics<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"virtual agents\/voicebots\" id=\"voicebots\" data-slug=\"voicebots\">\r\n                        <label class=\"form-check-label\" for=\"voicebots\">Virtual agents\/voicebots<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"voice services\" id=\"voice-services\" data-slug=\"voice-services\">\r\n                        <label class=\"form-check-label\" for=\"voice-services\">Voice Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"web messaging\" id=\"web-messaging\" data-slug=\"web-messaging\">\r\n                        <label class=\"form-check-label\" for=\"web-messaging\">Web Messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"web-messaging\" id=\"web-messaging-de-de\" data-slug=\"web-messaging-de-de\">\r\n                        <label class=\"form-check-label\" for=\"web-messaging-de-de\">Web-Messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"workforce engagement management wem\" id=\"workforce-engagement-management-wem\" data-slug=\"workforce-engagement-management-wem\">\r\n                        <label class=\"form-check-label\" for=\"workforce-engagement-management-wem\">Workforce Engagement Management (WEM)<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\r\n        <div class=\"btn-container justify-content-center\">\r\n            <a href=\"#\" class=\"btn btn-secondary clear-btn small w-100 justify-content-center\">Filter l\u00f6schen<\/a>\r\n        <\/div><\/div><\/div><\/div><div class=\"customer-stories-grid-main-col col-12 col-md-9\"><div class=\"row gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/achmea\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/achmea_RC_thumbnail.png\"  height=\"240\" width=\"440\" alt=\"Achmea\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Achmea<\/h3><p class=\"cs-title\">Vereint f\u00fcr eine konsistente Customer Experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/an-post\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/An-Post-RC-thumbnail.png\"  height=\"240\" width=\"440\" alt=\"An Post\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">An Post<\/h3><p class=\"cs-title\">Self-Service unterst\u00fctzt konsistentere und effizientere Customer Journeys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/atom-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Atom_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Atom Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Atom Bank<\/h3><p class=\"cs-title\">Erstklassige Service-Erfahrung im neuen Zeitalter des digitalen Bankings<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"emea\" data-tax_region=\"emea\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/axa\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/3f44022e-thumb_mash_axa_germany_resourcethumbnail.jpg\"  height=\"310\" width=\"556\" alt=\"AXA\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">AXA<\/h3><p class=\"cs-title\">AXA bietet seinen Kunden eine hervorragende Customer Experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"\" data-partners=\"deliberate\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/bo-service-de\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_BO.png\"  height=\"240\" width=\"440\" alt=\"B&#038;O Service DE\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">B&#038;O Service DE<\/h3><p class=\"cs-title\">Deutscher Wohnungswirtschaftsanbieter erlangt entscheidende Zuverl\u00e4ssigkeit und Skalierbarkeit<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/barmer-gek\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-Barmer.png\"  height=\"240\" width=\"440\" alt=\"Barmer GEK\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Barmer GEK<\/h3><p class=\"cs-title\">Innovative Telefon-Gesch\u00e4ftsstellen: BARMER GEK geht mit Genesys neue Wege<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"travel &amp;\u00a0hospitality na email speech and text analytics voice services workforce engagement management (wem)\" data-tax_industry=\"travel and\u00a0hospitality\" data-tax_region=\"na\" data-tax_capability=\"email|speech and text analytics|voice services|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/bcd\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BCD-Travel-Featured-Image-_Logo_-1.jpg\"  height=\"200\" width=\"400\" alt=\"BCD logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BCD<\/h3><p class=\"cs-title\">BCD organisiert mit Genesys Cloud intelligentere Reisen im gro\u00dfen Ma\u00dfstab<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"services technology emea live chat cloud architecture digital customer engagement email inbound integrations and apps forecasting and scheduling workforce engagement management (wem)\" data-tax_industry=\"services|technology\" data-tax_region=\"emea\" data-tax_capability=\"live chat|cloud architecture|digital customer engagement|email|inbound|integrations and apps|forecasting and scheduling|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/benify\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/meta-logo-Benify.png\"  height=\"446\" width=\"850\" alt=\"Benify\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Benify<\/h3><p class=\"cs-title\">Steigerung der Effizienz durch ein einheitliches CCaaS und Salesforce CRM<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/bpost\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bpost_RC_thumbnail-1.png\"  height=\"240\" width=\"440\" alt=\"Bpost\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bpost<\/h3><p class=\"cs-title\">Gesch\u00e4ftsanwender k\u00f6nnen schnell auf neue Kundenanforderungen reagieren<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"insurance emea all-in-one cloud architecture digital customer engagement email inbound outbound\" data-tax_industry=\"insurance\" data-tax_region=\"emea\" data-tax_capability=\"all-in-one|cloud architecture|digital customer engagement|email|inbound|outbound\" data-partners=\"deliberate\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/cargarantie\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CarGarantie-1.png\"  height=\"240\" width=\"440\" alt=\"CarGarantie\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">CarGarantie<\/h3><p class=\"cs-title\">Kompromisslos kundenorientiert: CarGarantie Courtage w\u00e4chst mit der Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"automotive services emea cloud architecture inbound integrations and apps outbound\" data-tax_industry=\"automotive|services\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|inbound|integrations and apps|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/carglass\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Carglass-Thumbnail-Kit-resource-thumb.jpg\"  height=\"240\" width=\"440\" alt=\"Carglass\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Carglass<\/h3><p class=\"cs-title\">Klare Sicht fu\u0308r die Customer Experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"automotive emea digital customer engagement email inbound outbound web messaging\" data-tax_industry=\"automotive\" data-tax_region=\"emea\" data-tax_capability=\"digital customer engagement|email|inbound|outbound|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/carglass-netherlands\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Carglass-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Carglass Niederlande\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Carglass Niederlande<\/h3><p class=\"cs-title\">Carglass Niederlande \u00fcberarbeitet die Customer Experiences, weil 75\u00a0% der Kunden digitale Angebote nutzen<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea cloud architecture digital customer engagement email inbound integrations and apps social media\/social listening\u00a0\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|digital customer engagement|email|inbound|integrations and apps|social media\/social listening\u00a0\" data-partners=\"ipi\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/co-op-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_co-op.png\"  height=\"240\" width=\"440\" alt=\"Co-op Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Co-op Group<\/h3><p class=\"cs-title\">Beschleunigung der digitalen Transformation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail services sales na ai and automation analytics &amp; reporting live chat cloud architecture digital customer engagement email inbound integrations and apps ki von genesys outbound speech and text analytics virtual agents\/voicebots workforce engagement management (wem)\" data-tax_industry=\"retail|services|sales\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|analytics and reporting|live chat|cloud architecture|digital customer engagement|email|inbound|integrations and apps|ki von genesys|outbound|speech and text analytics|virtual agents\/voicebots|workforce engagement management wem\" data-partners=\"help lightning|achtsames feedback|pci pal|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CocaColaBSS.png\"  height=\"240\" width=\"440\" alt=\"Coca-Cola Bottlers\u2019 Sales and Services logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Coca-Cola Bottlers\u2019 Sales and Services<\/h3><p class=\"cs-title\">Den Durst nach Innovation stillen<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail technology emea call center software inbound\" data-tax_industry=\"retail|technology\" data-tax_region=\"emea\" data-tax_capability=\"call center software|inbound\" data-partners=\"ntt\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/conrad-electronic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Bildschirmfoto-2021-03-03-um-15.26.29.png\"  height=\"336\" width=\"1094\" alt=\"Conrad Eletronic SE\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Conrad Electronic<\/h3><p class=\"cs-title\">Genesys Cloud im Eiltempo implementiert \u2013 unterst\u00fctzt personalisierten Kundenservice<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare emea ai and automation live chat chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps outbound social media\/social listening\u00a0\" data-tax_industry=\"healthcare\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|outbound|social media\/social listening\u00a0\" data-partners=\"technevalue\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/dental-axess\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Dental-Axess_120.png\"  height=\"120\" width=\"220\" alt=\"Dental Axess\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Dental Axess<\/h3><p class=\"cs-title\">Mehr Transparenz und verbesserte Zusammenarbeit durch K\u00fcnstliche Intelligenz<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"telecommunications emea inbound outbound\" data-tax_industry=\"telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"inbound|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/deutsche-glasfaser\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Deutsche-Glasfaser.png\"  height=\"240\" width=\"440\" alt=\"Deutsche Glasfaser\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Deutsche Glasfaser<\/h3><p class=\"cs-title\">Vernetztes Land durch Digitalisierung und Breitband<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-partners=\"vr voice|sap\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/digital-dialog-gmbh\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/dd-logo.jpg\"  height=\"0\" width=\"0\" alt=\"Dialog GmbH\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Dialog GmbH<\/h3><p class=\"cs-title\">Weniger Kosten, verbesserte Kundenzufriedenheit <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services services transportation emea call center software cloud architecture inbound integrations and apps omnichannel outbound\" data-tax_industry=\"financial services|services|transportation\" data-tax_region=\"emea\" data-tax_capability=\"call center software|cloud architecture|inbound|integrations and apps|omnichannel|outbound\" data-partners=\"vr voice gmbh\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/dkv\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_DKV.png\"  height=\"240\" width=\"440\" alt=\"DKV Euro Service GmbH &#038; Co. KG\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">DKV Euro Service GmbH &#038; Co. KG<\/h3><p class=\"cs-title\">Optimaler Kundenservice durch Omnichannel<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services emea ai and automation analytics &amp; reporting live chat chatbots\/web messaging digital customer engagement email inbound integrations and apps predictive routing workforce engagement management (wem)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|analytics and reporting|live chat|chatbots\/web messaging|digital customer engagement|email|inbound|integrations and apps|predictive routing|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/dnb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_DNB.png\"  height=\"240\" width=\"440\" alt=\"DNB\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">DNB<\/h3><p class=\"cs-title\">Digital-First-Banking in schwierigen Zeiten<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea agent assist\/agent copilot ai and automation live chat chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps outbound virtual agents\/voicebots predictive engagement web-messaging\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"agent assist\/agent copilot|ai and automation|live chat|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|outbound|virtual agents\/voicebots|predictive engagement|web-messaging\" data-partners=\"google\u00a0cloud\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/electrolux-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Electrolux.png\"  height=\"240\" width=\"440\" alt=\"Electrolux Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Electrolux Group<\/h3><p class=\"cs-title\">Bei der Electrolux Group stehen Kundenorientierung und Handlungskompetenz der Mitarbeiter im Mittelpunkt<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea inbound outbound social media\/social listening\u00a0 web messaging\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"inbound|outbound|social media\/social listening\u00a0|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/elkjop-nordic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Elkjop-Nordic-Featured-Image-_Logo.jpg\"  height=\"200\" width=\"400\" alt=\"Elkjop Nordic logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Elkj\u00f8p Nordic<\/h3><p class=\"cs-title\">Elkj\u00f8p Nordic transformiert das Kundenerlebnis, halbiert die Anzahl der IT-Systeme und strafft den WEM-Support um 83\u00a0%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"transportation travel emea live chat cloud architecture digital customer engagement email inbound integrations and apps ki von genesys kunden-self-service predictive engagement workforce engagement management (wem)\" data-tax_industry=\"transportation|travel\" data-tax_region=\"emea\" data-tax_capability=\"live chat|cloud architecture|digital customer engagement|email|inbound|integrations and apps|ki von genesys|kunden-self-service|predictive engagement|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/ethiopian-airlines\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Ethiopian-airlines-SS-resource-thumb_EN.png\"  height=\"240\" width=\"440\" alt=\"Ethiopian Airlines\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Ethiopian Airlines<\/h3><p class=\"cs-title\">Unternehmenstransformation und -kontinuit\u00e4t in Zeiten der Pandemie<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"live chat email inbound integrations and apps outbound\" data-tax_capability=\"live chat|email|inbound|integrations and apps|outbound\" data-partners=\"vr voice gmbh\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/evm\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/evm-logo.gif\"  height=\"421\" width=\"600\" alt=\"evm Gruppe\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">evm<\/h3><p class=\"cs-title\">Erstklassiger Service durch Automatisierung und Rund-um-die-Uhr Support<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/freenet-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/e64ee8a7-thumb_mash_freenetgroup_resourcethumbnail.jpg\"  height=\"310\" width=\"556\" alt=\"freenet Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">freenet Group<\/h3><p class=\"cs-title\">Verbesserte Effizienz, Qualit\u00e4t und Mitarbeiterzufriedenheit<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"na\" data-tax_region=\"na\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Genesys.png\"  height=\"240\" width=\"440\" alt=\"Genesys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Genesys<\/h3><p class=\"cs-title\">Genesys Produkt-Support-Team steigert CX-Bewertung um 20 Punkte mit Genesys Cloud AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea live chat email inbound integrations and apps outbound\" data-tax_region=\"emea\" data-tax_capability=\"live chat|email|inbound|integrations and apps|outbound\" data-partners=\"t-systems mms\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/hansewerk-natur\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/HAWN_Logo_blau_RGB.png\"  height=\"725\" width=\"1709\" alt=\"HanseWerk Natur\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">HanseWerk Natur<\/h3><p class=\"cs-title\">HanseWerk\u00a0Natur steckt Energie in digitalen Kundenservice aus dem Home-Office<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail sales emea integrations and apps\" data-tax_industry=\"retail|sales\" data-tax_region=\"emea\" data-tax_capability=\"integrations and apps\" data-partners=\"deutsche telekom mms gmbh\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/holidaycheck\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/HC_Logo_Claim_bw_RGB.jpg\"  height=\"236\" width=\"523\" alt=\"HolidayCheck\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">HolidayCheck<\/h3><p class=\"cs-title\">Omnichannel Cloud Transformation: Effizienz, Wachstum und Kundenloyalit\u00e4t<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea ai and automation cloud architecture predictive routing workforce engagement management (wem)\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|cloud architecture|predictive routing|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/hsbc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-HSBC.png\"  height=\"240\" width=\"440\" alt=\"HSBC\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">HSBC<\/h3><p class=\"cs-title\">HSBC prognostiziert einen Mehrwert von 60 Millionen US-Dollar in drei Jahren durch die KI-gest\u00fctzte Orchestrierung mit Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services apac analytics &amp; reporting live chat chatbots\/web messaging cloud architecture digital customer engagement email inbound workforce engagement management (wem)\" data-tax_industry=\"financial services\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|live chat|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|workforce engagement management wem\" data-partners=\"datacom\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/humm-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Humm_Group.png\"  height=\"240\" width=\"440\" alt=\"Humm Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Humm Group<\/h3><p class=\"cs-title\">Skalierung von CX-Vorg\u00e4ngen mit einem einzigen konsolidierten System<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-partners=\"ddm consulting\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/impacx-services-gmbh\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/impacx_full_logo_BOXED_w24004.jpg\"  height=\"1034\" width=\"1440\" alt=\"impacx services GmbH\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">impacx services GmbH<\/h3><p class=\"cs-title\">Mit Herz und Verstand: Vom Baustoffhandel zum digitalen Service-Champion<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"technology emea ai and automation live chat cloud architecture digital customer engagement email inbound outbound employee performance management predictive engagement workforce engagement management (wem)\" data-tax_industry=\"technology\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|cloud architecture|digital customer engagement|email|inbound|outbound|employee performance management|predictive engagement|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/ionos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_IONOS.png\"  height=\"240\" width=\"440\" alt=\"IONOS\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">IONOS<\/h3><p class=\"cs-title\">Umsatzsteigerung durch nahtlose, personalisierte Customer Journeys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications emea interactive voice response (ivr) voice services\" data-tax_industry=\"communications \/ telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"interactive voice response ivr|voice services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/magenta-telekom\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Magenta-Telekom-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Magenta Telekom logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Magenta Telekom (T-Mobile Austria GmbH)<\/h3><p class=\"cs-title\">Magenta Telekom investiert in zukunftsf\u00e4hige Kundenbetreuung <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-tax_set=\"video\" data-partners=\"salesforce|microsoft power bi\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/nestle\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Nestle.jpg\"  height=\"240\" width=\"440\" alt=\"Nestl\u00e9\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Nestl\u00e9<\/h3><p class=\"cs-title\">Zukunftssichere Cloud-Migration<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-partners=\"ntt\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/o-phon\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Ophon.png\"  height=\"240\" width=\"440\" alt=\"O.phon\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">O.phon<\/h3><p class=\"cs-title\">64 % schnellere Bearbeitung der Supportanfragen<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking emea ai and automation digital customer engagement voice services workforce engagement management (wem)\" data-tax_industry=\"banking\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|digital customer engagement|voice services|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/oldenburgische-landesbank-olb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/OLB-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"OLB logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Oldenburgische Landesbank (OLB)<\/h3><p class=\"cs-title\">OLB transformiert die CX mit Genesys Cloud und sorgt f\u00fcr schnelleren Service und h\u00f6heren NPS<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea live chat email inbound integrations and apps outbound\" data-tax_region=\"emea\" data-tax_capability=\"live chat|email|inbound|integrations and apps|outbound\" data-partners=\"deliberate gmbh\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/paul-hartmann\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Paul-Hartmann.png\"  height=\"240\" width=\"440\" alt=\"Paul Hartmann\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Paul Hartmann<\/h3><p class=\"cs-title\">L\u00e4nder\u00fcbergreifende Kommunikation dank Cloud-L\u00f6sung<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail sales emea integrations and apps\" data-tax_industry=\"retail|sales\" data-tax_region=\"emea\" data-tax_capability=\"integrations and apps\" data-partners=\"infinit.cx gmbh\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/popken-fashion\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/popken.png\"  height=\"240\" width=\"440\" alt=\"Popken Fashion\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Popken Fashion<\/h3><p class=\"cs-title\">Cloud Transformation f\u00fchrt Kundenservice-Teams zusammen<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services emea ai and automation live chat chatbots\/web messaging cloud architecture digital customer engagement inbound integrations and apps messaging outbound workforce engagement management (wem)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|cloud architecture|digital customer engagement|inbound|integrations and apps|messaging|outbound|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"24sessions|microsoft\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/rabobank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Rabobank.png\"  height=\"240\" width=\"440\" alt=\"Rabobank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Rabobank<\/h3><p class=\"cs-title\">Pionierarbeit im Bereich Conversational Banking<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/revision-of-an-post\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/An-Post-RC-thumbnail.png\"  height=\"240\" width=\"440\" alt=\"Revision of: An Post\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Revision of: An Post<\/h3><p class=\"cs-title\">Self-Service unterst\u00fctzt konsistentere und effizientere Customer Journeys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"media &amp; marketing all-in-one cloud architecture\" data-tax_industry=\"media and marketing\" data-tax_capability=\"all-in-one|cloud architecture\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/ringier-ag\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Ringier-Pressehaus.png\"  height=\"661\" width=\"1061\" alt=\"Ringier AG\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Ringier AG<\/h3><p class=\"cs-title\">Ringier AG<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare technology emea call center software inbound\" data-tax_industry=\"healthcare|technology\" data-tax_region=\"emea\" data-tax_capability=\"call center software|inbound\" data-partners=\"infinit.cx\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/schwaebisch-media\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Logo-SV-Gruppe.png\"  height=\"235\" width=\"1172\" alt=\"Schw\u00e4bisch Media\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Schw\u00e4bisch Media<\/h3><p class=\"cs-title\">Die digitale Zukunft unterst\u00fctzen<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare technology emea call center software inbound\" data-tax_industry=\"healthcare|technology\" data-tax_region=\"emea\" data-tax_capability=\"call center software|inbound\" data-partners=\"cognizant\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/siemens-healthineers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Siemens-Healthineers.png\"  height=\"240\" width=\"440\" alt=\"Siemens Healthineers\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Siemens Healthineers<\/h3><p class=\"cs-title\">Weltweit einheitliche Kundenerfahrung durch Harmonisierung des Kundenservices<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"transportation travel emea live chat cloud architecture email inbound integrations and apps\" data-tax_industry=\"transportation|travel\" data-tax_region=\"emea\" data-tax_capability=\"live chat|cloud architecture|email|inbound|integrations and apps\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/sita\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_SITA.png\"  height=\"240\" width=\"440\" alt=\"SITA\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">SITA<\/h3><p class=\"cs-title\">Die Innovation im Contact Center befl\u00fcgelt die Produktivit\u00e4t<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/swisscard\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-swisscard.png\"  height=\"240\" width=\"440\" alt=\"Swisscard logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Swisscard<\/h3><p class=\"cs-title\">Langfristige Gesch\u00e4ftsbeziehungen f\u00fcr nachhaltiges Wachstum<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications telecommunications emea ai and automation analytics &amp; reporting live chat chatbots\/web messaging digital customer engagement inbound integrations and apps interactive voice response (ivr) outbound predictive routing workforce engagement management (wem)\" data-tax_industry=\"communications \/ telecommunications|telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|analytics and reporting|live chat|chatbots\/web messaging|digital customer engagement|inbound|integrations and apps|interactive voice response ivr|outbound|predictive routing|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/swisscom\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Swisscom.png\"  height=\"240\" width=\"440\" alt=\"Swisscom\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Swisscom<\/h3><p class=\"cs-title\">Begeisterung f\u00fcr Innovationen und Customer Experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail na ai and automation live chat chatbots\/web messaging cloud architecture digital customer engagement inbound integrations and apps kunden-self-service social media\/social listening\u00a0 speech and text analytics virtual agents\/voicebots\" data-tax_industry=\"retail\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|cloud architecture|digital customer engagement|inbound|integrations and apps|kunden-self-service|social media\/social listening\u00a0|speech and text analytics|virtual agents\/voicebots\" data-tax_set=\"video\" data-partners=\"aws\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/techstyleos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnails_TechStyleresource-thumb-1.png\"  height=\"240\" width=\"440\" alt=\"TechStyleOS\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TechStyleOS<\/h3><p class=\"cs-title\">Natives digitales Shopping<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/telegate\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Telegate_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Telegate\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Telegate<\/h3><p class=\"cs-title\">Mit SIP in die Zukunft des digitalen Service<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/unicredit\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/UniCredit_logo_RC.png\"  height=\"240\" width=\"440\" alt=\"UniCredit\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">UniCredit<\/h3><p class=\"cs-title\">Mit Genesys einen personalisierten Kundenservice bereitstellen<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-partners=\"atip\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/union-investment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/454499_UI_Logo_RGB.svg\"  height=\"42\" width=\"141\" alt=\"Union Investment\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Union Investment<\/h3><p class=\"cs-title\">Immer und \u00fcber alle Kan\u00e4le im Bild<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing technology na agent assist\/agent copilot ai and automation live chat chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps outbound sms messaging web messaging workforce engagement management (wem)\" data-tax_industry=\"outsourcing|technology\" data-tax_region=\"na\" data-tax_capability=\"agent assist\/agent copilot|ai and automation|live chat|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|outbound|sms messaging|web messaging|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"microsoft|google cloud|servicenow\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/unisys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Unisys.png\"  height=\"240\" width=\"440\" alt=\"Unisys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Unisys<\/h3><p class=\"cs-title\">Unisys verbessert die Kundenerfahrung weltweit mit Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-partners=\"infinit.cx|salesforce|microsoft \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/vaillant\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Vaillant.jpg\"  height=\"240\" width=\"440\" alt=\"Vaillant\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vaillant<\/h3><p class=\"cs-title\">Integrations-<br>geschwindigkeit beschleunigen und Zufriedenheit erh\u00f6hen<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"travel &amp;\u00a0hospitality retail travel emea ai and automation live chat chatbots\/web messaging cloud architecture digital customer engagement email inbound outbound forecasting and scheduling social media\/social listening\u00a0 web messaging web-messaging workforce engagement management (wem)\" data-tax_industry=\"travel and\u00a0hospitality|retail|travel\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|outbound|forecasting and scheduling|social media\/social listening\u00a0|web messaging|web-messaging|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/virgin-atlantic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Virgin-Atlantic.png\"  height=\"240\" width=\"440\" alt=\"Virgin Atlantic\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Virgin Atlantic<\/h3><p class=\"cs-title\">Reiseerlebnisse durch Neugestaltung digitaler Dienstleistungen verbessern<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services\" data-tax_industry=\"financial services\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/visa\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Visa-featured-image-logo.jpg\"  height=\"200\" width=\"400\" alt=\"Visa logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Visa<\/h3><p class=\"cs-title\">Visa transformiert seine Customer Experience mit Unified Experience von Genesys und ServiceNow<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications telecommunications emea ai and automation live chat chatbots\/web messaging email inbound integrations and apps outbound social media\/social listening\u00a0\" data-tax_industry=\"communications \/ telecommunications|telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|live chat|chatbots\/web messaging|email|inbound|integrations and apps|outbound|social media\/social listening\u00a0\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/vodafone\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/media_vodafone_logo_RC.png\"  height=\"240\" width=\"440\" alt=\"Vodafone\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vodafone<\/h3><p class=\"cs-title\">KI-basiertes einheitliches Digital Messaging verbessert die Customer Experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/wbs-gruppe\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Logos-WBS-GRUPPEWBS-Dachmarke_Logo_RGB.jpg\"  height=\"240\" width=\"440\" alt=\"WBS GRUPPE\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">WBS GRUPPE<\/h3><p class=\"cs-title\">WBS TRAINING maximiert Erreichbarkeit<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-12 no-results-container not-active align-items-center justify-content-center flex-column text-center py-4\"><h3>No results found.<\/h3><p>Try a different set of filters or keywords.<\/p><\/div><\/div><\/div><div class=\"load-more-container col-md-9 offset-md-3 text-center mt-2\"><a href=\"#\" class=\"btn btn-secondary small load-more-btn\">Weitere laden<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8220;bgc-lgray&#8220; full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; css=&#8220;.vc_custom_1730241575464{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column width=&#8220;5\/6&#8243; offset=&#8220;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8220;&#8220;] Erfahren Sie, wie Genesys-Kunden die Loyalit\u00e4t erh\u00f6hen, den Umsatz steigern und den Ruf Ihrer Marke st\u00e4rken [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section 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