{"id":87394,"date":"2018-08-20T13:17:20","date_gmt":"2018-08-20T20:17:20","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=87394"},"modified":"2024-06-05T09:11:55","modified_gmt":"2024-06-05T16:11:55","slug":"customer-stories","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/de-de\/customer-stories","title":{"rendered":"Kundenberichte"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8220;bgc-lgray&#8220; full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; css=&#8220;.vc_custom_1730241575464{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column width=&#8220;5\/6&#8243; offset=&#8220;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h1 style=\"text-align: center;\">Erfahren Sie, wie Genesys-Kunden die Loyalit\u00e4t erh\u00f6hen, den Umsatz steigern und den Ruf Ihrer Marke st\u00e4rken<\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220;][vc_row][vc_column]<div class=\"grid-customer-stories grid-cards grid-col-3 has-filter\" data-col=\"col-3\" data-per-load=\"12\"><div class=\"grid-container customers-grid row\"><div class=\"col-12 col-md-3 text-end\"><button class=\"badge bgc-lgray border-0 collapsed d-md-none font-weight-regular mb-1 p-1 rounded-1 text-16\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobileFilter\" aria-expanded=\"false\" aria-controls=\"mobileFilter\"><i class=\"fa-kit fa-filter\"><\/i> Filter<\/button> <div id=\"mobileFilter\" class=\"grid-filter-container collapse d-md-block text-start\"><div class=\"grid-filter\"><div class=\"filter-container\"><div class=\"grid-custom-filters\">\r\n        <div class=\"form-floating mb-1\">\r\n            <input type=\"text\" class=\"text-16 form-control grid-filter-input grid-search\" id=\"filter_search\" data-label=\"Search\" placeholder=\"Search\"\/>\r\n            <label for=\"filter_search\">Search<\/label>\r\n        <\/div><div class=\"accordion\" id=\"cs-filter\">\r\n                <div id=\"tax_industry\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_industry\" aria-expanded=\"true\" aria-controls=\"target-tax_industry\">\r\n                            Industrie\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_industry\" class=\"accordion-collapse collapse show\">\r\n                    <div class=\"input-group mb-1\">\r\n                        <input type=\"text\" class=\"mx-1 form-control filter-taxonomy-search\" data-target=\"checkboxes-tax_industry\" placeholder=\"Search\"\/>\r\n                    <\/div><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_industry\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"automotive\" id=\"automotive-de-de\" data-slug=\"automotive-de-de\">\r\n                        <label class=\"form-check-label\" for=\"automotive-de-de\">Automotive<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"banking\" id=\"banking-de-de\" data-slug=\"banking-de-de\">\r\n                        <label class=\"form-check-label\" for=\"banking-de-de\">Banking<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"communications\" id=\"communications-de-de\" data-slug=\"communications-de-de\">\r\n                        <label class=\"form-check-label\" for=\"communications-de-de\">Communications<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"financial services\" id=\"financial-services-de-de\" data-slug=\"financial-services-de-de\">\r\n                        <label class=\"form-check-label\" for=\"financial-services-de-de\">Financial Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"healthcare\" id=\"healthcare-de-de\" data-slug=\"healthcare-de-de\">\r\n                        <label class=\"form-check-label\" for=\"healthcare-de-de\">Healthcare<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"hospitality\" id=\"hospitality-de-de\" data-slug=\"hospitality-de-de\">\r\n                        <label class=\"form-check-label\" for=\"hospitality-de-de\">Hospitality<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"insurance\" id=\"insurance-de-de\" data-slug=\"insurance-de-de\">\r\n                        <label class=\"form-check-label\" for=\"insurance-de-de\">Insurance<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"media\" id=\"media-de-de\" data-slug=\"media-de-de\">\r\n                        <label class=\"form-check-label\" for=\"media-de-de\">Media<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outsourcing\" id=\"outsourcing-de-de\" data-slug=\"outsourcing-de-de\">\r\n                        <label class=\"form-check-label\" for=\"outsourcing-de-de\">Outsourcing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"retail\" id=\"retail-de-de\" data-slug=\"retail-de-de\">\r\n                        <label class=\"form-check-label\" for=\"retail-de-de\">Retail<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"services\" id=\"services-de-de\" data-slug=\"services-de-de\">\r\n                        <label class=\"form-check-label\" for=\"services-de-de\">Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"technology\" id=\"technology-de-de\" data-slug=\"technology-de-de\">\r\n                        <label class=\"form-check-label\" for=\"technology-de-de\">Technology<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"telecommunications\" id=\"telecommunications-de-de\" data-slug=\"telecommunications-de-de\">\r\n                        <label class=\"form-check-label\" for=\"telecommunications-de-de\">Telecommunications<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"transportation\" id=\"transportation-de-de\" data-slug=\"transportation-de-de\">\r\n                        <label class=\"form-check-label\" for=\"transportation-de-de\">Transportation<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"travel\" id=\"travel-de-de\" data-slug=\"travel-de-de\">\r\n                        <label class=\"form-check-label\" for=\"travel-de-de\">Travel<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"vertrieb\" id=\"vertrieb\" data-slug=\"vertrieb\">\r\n                        <label class=\"form-check-label\" for=\"vertrieb\">Vertrieb<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div>\r\n                <div id=\"tax_region\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_region\" aria-expanded=\"false\" aria-controls=\"target-tax_region\">\r\n                            Region\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_region\" class=\"accordion-collapse collapse \"><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_region\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"apac\" id=\"apac-de-de\" data-slug=\"apac-de-de\">\r\n                        <label class=\"form-check-label\" for=\"apac-de-de\">APAC<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"emea\" id=\"emea-de-de\" data-slug=\"emea-de-de\">\r\n                        <label class=\"form-check-label\" for=\"emea-de-de\">EMEA<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"na\" id=\"na-de-de\" data-slug=\"na-de-de\">\r\n                        <label class=\"form-check-label\" for=\"na-de-de\">NA<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div>\r\n                <div id=\"tax_capability\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_capability\" aria-expanded=\"false\" aria-controls=\"target-tax_capability\">\r\n                            F\u00c4HIGKEIT\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_capability\" class=\"accordion-collapse collapse \">\r\n                    <div class=\"input-group mb-1\">\r\n                        <input type=\"text\" class=\"mx-1 form-control filter-taxonomy-search\" data-target=\"checkboxes-tax_capability\" placeholder=\"Search\"\/>\r\n                    <\/div><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_capability\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"ai\" id=\"ai-de-de\" data-slug=\"ai-de-de\">\r\n                        <label class=\"form-check-label\" for=\"ai-de-de\">AI<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"agent assist\" id=\"agent-assist-de-de\" data-slug=\"agent-assist-de-de\">\r\n                        <label class=\"form-check-label\" for=\"agent-assist-de-de\">Agent Assist<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"all-in-one\" id=\"87416\" data-slug=\"87416\">\r\n                        <label class=\"form-check-label\" for=\"87416\">All-in-One<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"analysen und berichte\" id=\"87426\" data-slug=\"87426\">\r\n                        <label class=\"form-check-label\" for=\"87426\">Analysen und Berichte<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"call center software\" id=\"call-center-software-de-de\" data-slug=\"call-center-software-de-de\">\r\n                        <label class=\"form-check-label\" for=\"call-center-software-de-de\">Call Center Software<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"chat\" id=\"chat-de-de\" data-slug=\"chat-de-de\">\r\n                        <label class=\"form-check-label\" for=\"chat-de-de\">Chat<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"chat-bots\" id=\"chatbot-de-de\" data-slug=\"chatbot-de-de\">\r\n                        <label class=\"form-check-label\" for=\"chatbot-de-de\">Chat-Bots<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"cloud\" id=\"cloud-de-de\" data-slug=\"cloud-de-de\">\r\n                        <label class=\"form-check-label\" for=\"cloud-de-de\">Cloud<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"digital\" id=\"87420\" data-slug=\"87420\">\r\n                        <label class=\"form-check-label\" for=\"87420\">Digital<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"e\u2011mail\" id=\"e-mail\" data-slug=\"e-mail\">\r\n                        <label class=\"form-check-label\" for=\"e-mail\">E\u2011Mail<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"inbound\" id=\"87432\" data-slug=\"87432\">\r\n                        <label class=\"form-check-label\" for=\"87432\">Inbound<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"integrationen und apps\" id=\"crm-integrationen\" data-slug=\"crm-integrationen\">\r\n                        <label class=\"form-check-label\" for=\"crm-integrationen\">Integrationen und Apps<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"interactive voice response ivr\" id=\"interactive-voice-response-ivr-de-de\" data-slug=\"interactive-voice-response-ivr-de-de\">\r\n                        <label class=\"form-check-label\" for=\"interactive-voice-response-ivr-de-de\">Interactive Voice Response (IVR)<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"ki von genesys\" id=\"ki-bots\" data-slug=\"ki-bots\">\r\n                        <label class=\"form-check-label\" for=\"ki-bots\">KI von Genesys<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"kunden-self-service\" id=\"87440\" data-slug=\"87440\">\r\n                        <label class=\"form-check-label\" for=\"87440\">Kunden-Self-Service<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"messaging\" id=\"messaging-de-de\" data-slug=\"messaging-de-de\">\r\n                        <label class=\"form-check-label\" for=\"messaging-de-de\">Messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"omnichannel\" id=\"omnichannel-de-de\" data-slug=\"omnichannel-de-de\">\r\n                        <label class=\"form-check-label\" for=\"omnichannel-de-de\">Omnichannel<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outbound\" id=\"87424\" data-slug=\"87424\">\r\n                        <label class=\"form-check-label\" for=\"87424\">Outbound<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"prognosen und entscheidungen\" id=\"87430\" data-slug=\"87430\">\r\n                        <label class=\"form-check-label\" for=\"87430\">Prognosen und Entscheidungen<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"sms messaging\" id=\"sms-de-de\" data-slug=\"sms-de-de\">\r\n                        <label class=\"form-check-label\" for=\"sms-de-de\">SMS messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"soziale medien\" id=\"soziale-medien\" data-slug=\"soziale-medien\">\r\n                        <label class=\"form-check-label\" for=\"soziale-medien\">Soziale Medien<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"sprach- und textanalysen\" id=\"sprach-und-textanalysen\" data-slug=\"sprach-und-textanalysen\">\r\n                        <label class=\"form-check-label\" for=\"sprach-und-textanalysen\">Sprach- und Textanalysen<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"tools f\u00fcr das employee performance management\" id=\"tools-fur-das-employee-performance-management\" data-slug=\"tools-fur-das-employee-performance-management\">\r\n                        <label class=\"form-check-label\" for=\"tools-fur-das-employee-performance-management\">Tools f\u00fcr das Employee Performance Management<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"voice services\" id=\"voice-services-de-de\" data-slug=\"voice-services-de-de\">\r\n                        <label class=\"form-check-label\" for=\"voice-services-de-de\">Voice Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"voice-bots\" id=\"voice-bots\" data-slug=\"voice-bots\">\r\n                        <label class=\"form-check-label\" for=\"voice-bots\">Voice-Bots<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"vorausschauendes routing\" id=\"vorausschauendes-routing-de-de\" data-slug=\"vorausschauendes-routing-de-de\">\r\n                        <label class=\"form-check-label\" for=\"vorausschauendes-routing-de-de\">Vorausschauendes Routing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"web messaging\" id=\"web-messaging-de-de-2\" data-slug=\"web-messaging-de-de-2\">\r\n                        <label class=\"form-check-label\" for=\"web-messaging-de-de-2\">Web Messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"web-messaging\" id=\"web-messaging-de-de\" data-slug=\"web-messaging-de-de\">\r\n                        <label class=\"form-check-label\" for=\"web-messaging-de-de\">Web-Messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"workforce engagement management wem\" id=\"workforce-management-wfm-de-de\" data-slug=\"workforce-management-wfm-de-de\">\r\n                        <label class=\"form-check-label\" for=\"workforce-management-wfm-de-de\">Workforce Engagement Management (WEM)<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\r\n        <div class=\"btn-container justify-content-center\">\r\n            <a href=\"#\" class=\"btn btn-secondary clear-btn small w-100 justify-content-center\">Filter l\u00f6schen<\/a>\r\n        <\/div><\/div><\/div><\/div><div class=\"customer-stories-grid-main-col col-12 col-md-9\"><div class=\"row gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/achmea\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/achmea_RC_thumbnail.png\"  height=\"240\" width=\"440\" alt=\"Achmea\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Achmea<\/h3><p class=\"cs-title\">Vereint f\u00fcr eine konsistente Customer Experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/an-post\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/An-Post-RC-thumbnail.png\"  height=\"240\" width=\"440\" alt=\"An Post\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">An Post<\/h3><p class=\"cs-title\">Self-Service unterst\u00fctzt konsistentere und effizientere Customer Journeys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/atom-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Atom_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Atom Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Atom Bank<\/h3><p class=\"cs-title\">Erstklassige Service-Erfahrung im neuen Zeitalter des digitalen Bankings<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"emea\" data-tax_region=\"emea\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/axa\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/3f44022e-thumb_mash_axa_germany_resourcethumbnail.jpg\"  height=\"310\" width=\"556\" alt=\"AXA\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">AXA<\/h3><p class=\"cs-title\">AXA bietet seinen Kunden eine hervorragende Customer Experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"\" data-partners=\"deliberate\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/bo-service-de\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_BO.png\"  height=\"240\" width=\"440\" alt=\"B&#038;O Service DE\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">B&#038;O Service DE<\/h3><p class=\"cs-title\">Deutscher Wohnungswirtschaftsanbieter erlangt entscheidende Zuverl\u00e4ssigkeit und Skalierbarkeit<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/barmer-gek\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-Barmer.png\"  height=\"240\" width=\"440\" alt=\"Barmer GEK\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Barmer GEK<\/h3><p class=\"cs-title\">Innovative Telefon-Gesch\u00e4ftsstellen: BARMER GEK geht mit Genesys neue Wege<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"hospitality na e\u2011mail sprach- und textanalysen voice services vorausschauendes routing workforce engagement management (wem)\" data-tax_industry=\"hospitality\" data-tax_region=\"na\" data-tax_capability=\"e\u2011mail|sprach- und textanalysen|voice services|vorausschauendes routing|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/bcd\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BCD-Travel-Featured-Image-_Logo_-1.jpg\"  height=\"200\" width=\"400\" alt=\"BCD logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BCD<\/h3><p class=\"cs-title\">BCD organisiert mit Genesys Cloud intelligentere Reisen im gro\u00dfen Ma\u00dfstab<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"services technology emea chat cloud digital e\u2011mail inbound integrationen und apps prognosen und entscheidungen workforce engagement management (wem)\" data-tax_industry=\"services|technology\" data-tax_region=\"emea\" data-tax_capability=\"chat|cloud|digital|e\u2011mail|inbound|integrationen und apps|prognosen und entscheidungen|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/benify\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/meta-logo-Benify.png\"  height=\"446\" width=\"850\" alt=\"Benify\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Benify<\/h3><p class=\"cs-title\">Steigerung der Effizienz durch ein einheitliches CCaaS und Salesforce CRM<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/bpost\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/bpost_RC_thumbnail-1.png\"  height=\"240\" width=\"440\" alt=\"Bpost\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bpost<\/h3><p class=\"cs-title\">Gesch\u00e4ftsanwender k\u00f6nnen schnell auf neue Kundenanforderungen reagieren<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"insurance emea all-in-one cloud digital e\u2011mail inbound outbound\" data-tax_industry=\"insurance\" data-tax_region=\"emea\" data-tax_capability=\"all-in-one|cloud|digital|e\u2011mail|inbound|outbound\" data-partners=\"deliberate\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/cargarantie\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CarGarantie-1.png\"  height=\"240\" width=\"440\" alt=\"CarGarantie\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">CarGarantie<\/h3><p class=\"cs-title\">Kompromisslos kundenorientiert: CarGarantie Courtage w\u00e4chst mit der Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"automotive services emea cloud inbound integrationen und apps outbound\" data-tax_industry=\"automotive|services\" data-tax_region=\"emea\" data-tax_capability=\"cloud|inbound|integrationen und apps|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/carglass\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Carglass-Thumbnail-Kit-resource-thumb.jpg\"  height=\"240\" width=\"440\" alt=\"Carglass\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Carglass<\/h3><p class=\"cs-title\">Klare Sicht fu\u0308r die Customer Experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"automotive emea digital e\u2011mail inbound outbound web messaging\" data-tax_industry=\"automotive\" data-tax_region=\"emea\" data-tax_capability=\"digital|e\u2011mail|inbound|outbound|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/carglass-netherlands\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Carglass-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Carglass Niederlande\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Carglass Niederlande<\/h3><p class=\"cs-title\">Carglass Niederlande \u00fcberarbeitet die Customer Experiences, weil 75\u00a0% der Kunden digitale Angebote nutzen<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea cloud digital e\u2011mail inbound integrationen und apps soziale medien\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"cloud|digital|e\u2011mail|inbound|integrationen und apps|soziale medien\" data-partners=\"ipi\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/co-op-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_co-op.png\"  height=\"240\" width=\"440\" alt=\"Co-op Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Co-op Group<\/h3><p class=\"cs-title\">Beschleunigung der digitalen Transformation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail services vertrieb na ai analysen und berichte chat cloud digital e\u2011mail inbound integrationen und apps ki von genesys outbound sprach- und textanalysen voice-bots workforce engagement management (wem)\" data-tax_industry=\"retail|services|vertrieb\" data-tax_region=\"na\" data-tax_capability=\"ai|analysen und berichte|chat|cloud|digital|e\u2011mail|inbound|integrationen und apps|ki von genesys|outbound|sprach- und textanalysen|voice-bots|workforce engagement management wem\" data-partners=\"help lightning|achtsames feedback|pci pal|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CocaColaBSS.png\"  height=\"240\" width=\"440\" alt=\"Coca-Cola Bottlers\u2019 Sales and Services logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Coca-Cola Bottlers\u2019 Sales and Services<\/h3><p class=\"cs-title\">Den Durst nach Innovation stillen<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail technology emea call center software inbound\" data-tax_industry=\"retail|technology\" data-tax_region=\"emea\" data-tax_capability=\"call center software|inbound\" data-partners=\"ntt\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/conrad-electronic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Bildschirmfoto-2021-03-03-um-15.26.29.png\"  height=\"336\" width=\"1094\" alt=\"Conrad Eletronic SE\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Conrad Electronic<\/h3><p class=\"cs-title\">Genesys Cloud im Eiltempo implementiert \u2013 unterst\u00fctzt personalisierten Kundenservice<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare emea ai chat chat-bots cloud digital e\u2011mail inbound integrationen und apps outbound soziale medien\" data-tax_industry=\"healthcare\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chat-bots|cloud|digital|e\u2011mail|inbound|integrationen und apps|outbound|soziale medien\" data-partners=\"technevalue\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/dental-axess\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Dental-Axess_120.png\"  height=\"120\" width=\"220\" alt=\"Dental Axess\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Dental Axess<\/h3><p class=\"cs-title\">Mehr Transparenz und verbesserte Zusammenarbeit durch K\u00fcnstliche Intelligenz<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"telecommunications emea inbound outbound\" data-tax_industry=\"telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"inbound|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/deutsche-glasfaser\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Deutsche-Glasfaser.png\"  height=\"240\" width=\"440\" alt=\"Deutsche Glasfaser\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Deutsche Glasfaser<\/h3><p class=\"cs-title\">Vernetztes Land durch Digitalisierung und Breitband<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-partners=\"vr voice|sap\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/digital-dialog-gmbh\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/dd-logo.jpg\"  height=\"0\" width=\"0\" alt=\"Dialog GmbH\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Dialog GmbH<\/h3><p class=\"cs-title\">Weniger Kosten, verbesserte Kundenzufriedenheit <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services services transportation emea call center software cloud inbound integrationen und apps omnichannel outbound\" data-tax_industry=\"financial services|services|transportation\" data-tax_region=\"emea\" data-tax_capability=\"call center software|cloud|inbound|integrationen und apps|omnichannel|outbound\" data-partners=\"vr voice gmbh\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/dkv\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_DKV.png\"  height=\"240\" width=\"440\" alt=\"DKV Euro Service GmbH &#038; Co. KG\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">DKV Euro Service GmbH &#038; Co. KG<\/h3><p class=\"cs-title\">Optimaler Kundenservice durch Omnichannel<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services emea ai analysen und berichte chat chat-bots digital e\u2011mail inbound integrationen und apps vorausschauendes routing workforce engagement management (wem)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai|analysen und berichte|chat|chat-bots|digital|e\u2011mail|inbound|integrationen und apps|vorausschauendes routing|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/dnb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_DNB.png\"  height=\"240\" width=\"440\" alt=\"DNB\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">DNB<\/h3><p class=\"cs-title\">Digital-First-Banking in schwierigen Zeiten<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea agent assist ai chat chat-bots cloud digital e\u2011mail inbound integrationen und apps outbound voice-bots vorausschauendes routing web-messaging\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"agent assist|ai|chat|chat-bots|cloud|digital|e\u2011mail|inbound|integrationen und apps|outbound|voice-bots|vorausschauendes routing|web-messaging\" data-partners=\"google\u00a0cloud\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/electrolux-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Electrolux.png\"  height=\"240\" width=\"440\" alt=\"Electrolux Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Electrolux Group<\/h3><p class=\"cs-title\">Bei der Electrolux Group stehen Kundenorientierung und Handlungskompetenz der Mitarbeiter im Mittelpunkt<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea inbound outbound soziale medien web messaging\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"inbound|outbound|soziale medien|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/elkjop-nordic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Elkjop-Nordic-Featured-Image-_Logo.jpg\"  height=\"200\" width=\"400\" alt=\"Elkjop Nordic logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Elkj\u00f8p Nordic<\/h3><p class=\"cs-title\">Elkj\u00f8p Nordic transformiert das Kundenerlebnis, halbiert die Anzahl der IT-Systeme und strafft den WEM-Support um 83\u00a0%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"transportation travel emea chat cloud digital e\u2011mail inbound integrationen und apps ki von genesys kunden-self-service vorausschauendes routing workforce engagement management (wem)\" data-tax_industry=\"transportation|travel\" data-tax_region=\"emea\" data-tax_capability=\"chat|cloud|digital|e\u2011mail|inbound|integrationen und apps|ki von genesys|kunden-self-service|vorausschauendes routing|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/ethiopian-airlines\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Ethiopian-airlines-SS-resource-thumb_EN.png\"  height=\"240\" width=\"440\" alt=\"Ethiopian Airlines\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Ethiopian Airlines<\/h3><p class=\"cs-title\">Unternehmenstransformation und -kontinuit\u00e4t in Zeiten der Pandemie<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"chat e\u2011mail inbound integrationen und apps outbound\" data-tax_capability=\"chat|e\u2011mail|inbound|integrationen und apps|outbound\" data-partners=\"vr voice gmbh\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/evm\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/evm-logo.gif\"  height=\"421\" width=\"600\" alt=\"evm Gruppe\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">evm<\/h3><p class=\"cs-title\">Erstklassiger Service durch Automatisierung und Rund-um-die-Uhr Support<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/freenet-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/e64ee8a7-thumb_mash_freenetgroup_resourcethumbnail.jpg\"  height=\"310\" width=\"556\" alt=\"freenet Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">freenet Group<\/h3><p class=\"cs-title\">Verbesserte Effizienz, Qualit\u00e4t und Mitarbeiterzufriedenheit<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"na\" data-tax_region=\"na\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Genesys.png\"  height=\"240\" width=\"440\" alt=\"Genesys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Genesys<\/h3><p class=\"cs-title\">Genesys Produkt-Support-Team steigert CX-Bewertung um 20 Punkte mit Genesys Cloud AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea chat e\u2011mail inbound integrationen und apps outbound\" data-tax_region=\"emea\" data-tax_capability=\"chat|e\u2011mail|inbound|integrationen und apps|outbound\" data-partners=\"t-systems mms\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/hansewerk-natur\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/HAWN_Logo_blau_RGB.png\"  height=\"725\" width=\"1709\" alt=\"HanseWerk Natur\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">HanseWerk Natur<\/h3><p class=\"cs-title\">HanseWerk\u00a0Natur steckt Energie in digitalen Kundenservice aus dem Home-Office<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail vertrieb emea integrationen und apps\" data-tax_industry=\"retail|vertrieb\" data-tax_region=\"emea\" data-tax_capability=\"integrationen und apps\" data-partners=\"deutsche telekom mms gmbh\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/holidaycheck\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/HC_Logo_Claim_bw_RGB.jpg\"  height=\"236\" width=\"523\" alt=\"HolidayCheck\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">HolidayCheck<\/h3><p class=\"cs-title\">Omnichannel Cloud Transformation: Effizienz, Wachstum und Kundenloyalit\u00e4t<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea ai cloud vorausschauendes routing workforce engagement management (wem)\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai|cloud|vorausschauendes routing|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/hsbc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-HSBC.png\"  height=\"240\" width=\"440\" alt=\"HSBC\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">HSBC<\/h3><p class=\"cs-title\">HSBC prognostiziert einen Mehrwert von 60 Millionen US-Dollar in drei Jahren durch die KI-gest\u00fctzte Orchestrierung mit Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services apac analysen und berichte chat chat-bots cloud digital e\u2011mail inbound workforce engagement management (wem)\" data-tax_industry=\"financial services\" data-tax_region=\"apac\" data-tax_capability=\"analysen und berichte|chat|chat-bots|cloud|digital|e\u2011mail|inbound|workforce engagement management wem\" data-partners=\"datacom\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/humm-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Humm_Group.png\"  height=\"240\" width=\"440\" alt=\"Humm Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Humm Group<\/h3><p class=\"cs-title\">Skalierung von CX-Vorg\u00e4ngen mit einem einzigen konsolidierten System<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-partners=\"ddm consulting\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/impacx-services-gmbh\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/impacx_full_logo_BOXED_w24004.jpg\"  height=\"1034\" width=\"1440\" alt=\"impacx services GmbH\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">impacx services GmbH<\/h3><p class=\"cs-title\">Mit Herz und Verstand: Vom Baustoffhandel zum digitalen Service-Champion<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"technology emea ai chat cloud digital e\u2011mail inbound outbound tools f\u00fcr das employee performance management vorausschauendes routing workforce engagement management (wem)\" data-tax_industry=\"technology\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|cloud|digital|e\u2011mail|inbound|outbound|tools f\u00fcr das employee performance management|vorausschauendes routing|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/ionos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_IONOS.png\"  height=\"240\" width=\"440\" alt=\"IONOS\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">IONOS<\/h3><p class=\"cs-title\">Umsatzsteigerung durch nahtlose, personalisierte Customer Journeys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications emea interactive voice response (ivr) voice services\" data-tax_industry=\"communications\" data-tax_region=\"emea\" data-tax_capability=\"interactive voice response ivr|voice services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/magenta-telekom\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Magenta-Telekom-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Magenta Telekom logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Magenta Telekom (T-Mobile Austria GmbH)<\/h3><p class=\"cs-title\">Magenta Telekom investiert in zukunftsf\u00e4hige Kundenbetreuung <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-tax_set=\"video\" data-partners=\"salesforce|microsoft power bi\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/nestle\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Nestle.jpg\"  height=\"240\" width=\"440\" alt=\"Nestl\u00e9\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Nestl\u00e9<\/h3><p class=\"cs-title\">Zukunftssichere Cloud-Migration<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-partners=\"ntt\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/o-phon\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Ophon.png\"  height=\"240\" width=\"440\" alt=\"O.phon\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">O.phon<\/h3><p class=\"cs-title\">64 % schnellere Bearbeitung der Supportanfragen<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking emea ai digital voice services workforce engagement management (wem)\" data-tax_industry=\"banking\" data-tax_region=\"emea\" data-tax_capability=\"ai|digital|voice services|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/oldenburgische-landesbank-olb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/OLB-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"OLB logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Oldenburgische Landesbank (OLB)<\/h3><p class=\"cs-title\">OLB transformiert die CX mit Genesys Cloud und sorgt f\u00fcr schnelleren Service und h\u00f6heren NPS<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea chat e\u2011mail inbound integrationen und apps outbound\" data-tax_region=\"emea\" data-tax_capability=\"chat|e\u2011mail|inbound|integrationen und apps|outbound\" data-partners=\"deliberate gmbh\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/paul-hartmann\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Paul-Hartmann.png\"  height=\"240\" width=\"440\" alt=\"Paul Hartmann\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Paul Hartmann<\/h3><p class=\"cs-title\">L\u00e4nder\u00fcbergreifende Kommunikation dank Cloud-L\u00f6sung<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail vertrieb emea integrationen und apps\" data-tax_industry=\"retail|vertrieb\" data-tax_region=\"emea\" data-tax_capability=\"integrationen und apps\" data-partners=\"infinit.cx gmbh\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/popken-fashion\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/popken.png\"  height=\"240\" width=\"440\" alt=\"Popken Fashion\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Popken Fashion<\/h3><p class=\"cs-title\">Cloud Transformation f\u00fchrt Kundenservice-Teams zusammen<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services emea ai chat chat-bots cloud digital inbound integrationen und apps messaging outbound workforce engagement management (wem)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chat-bots|cloud|digital|inbound|integrationen und apps|messaging|outbound|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"24sessions|microsoft\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/rabobank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Rabobank.png\"  height=\"240\" width=\"440\" alt=\"Rabobank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Rabobank<\/h3><p class=\"cs-title\">Pionierarbeit im Bereich Conversational Banking<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/revision-of-an-post\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/An-Post-RC-thumbnail.png\"  height=\"240\" width=\"440\" alt=\"Revision of: An Post\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Revision of: An Post<\/h3><p class=\"cs-title\">Self-Service unterst\u00fctzt konsistentere und effizientere Customer Journeys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"media all-in-one cloud\" data-tax_industry=\"media\" data-tax_capability=\"all-in-one|cloud\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/ringier-ag\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Ringier-Pressehaus.png\"  height=\"661\" width=\"1061\" alt=\"Ringier AG\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Ringier AG<\/h3><p class=\"cs-title\">Ringier AG<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare technology emea call center software inbound\" data-tax_industry=\"healthcare|technology\" data-tax_region=\"emea\" data-tax_capability=\"call center software|inbound\" data-partners=\"infinit.cx\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/schwaebisch-media\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Logo-SV-Gruppe.png\"  height=\"235\" width=\"1172\" alt=\"Schw\u00e4bisch Media\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Schw\u00e4bisch Media<\/h3><p class=\"cs-title\">Die digitale Zukunft unterst\u00fctzen<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare technology emea call center software inbound\" data-tax_industry=\"healthcare|technology\" data-tax_region=\"emea\" data-tax_capability=\"call center software|inbound\" data-partners=\"cognizant\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/siemens-healthineers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Siemens-Healthineers.png\"  height=\"240\" width=\"440\" alt=\"Siemens Healthineers\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Siemens Healthineers<\/h3><p class=\"cs-title\">Weltweit einheitliche Kundenerfahrung durch Harmonisierung des Kundenservices<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"transportation travel emea chat cloud e\u2011mail inbound integrationen und apps\" data-tax_industry=\"transportation|travel\" data-tax_region=\"emea\" data-tax_capability=\"chat|cloud|e\u2011mail|inbound|integrationen und apps\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/sita\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_SITA.png\"  height=\"240\" width=\"440\" alt=\"SITA\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">SITA<\/h3><p class=\"cs-title\">Die Innovation im Contact Center befl\u00fcgelt die Produktivit\u00e4t<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/swisscard\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-swisscard.png\"  height=\"240\" width=\"440\" alt=\"Swisscard logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Swisscard<\/h3><p class=\"cs-title\">Langfristige Gesch\u00e4ftsbeziehungen f\u00fcr nachhaltiges Wachstum<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications telecommunications emea ai analysen und berichte chat chat-bots digital inbound integrationen und apps interactive voice response (ivr) outbound vorausschauendes routing workforce engagement management (wem)\" data-tax_industry=\"communications|telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"ai|analysen und berichte|chat|chat-bots|digital|inbound|integrationen und apps|interactive voice response ivr|outbound|vorausschauendes routing|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/swisscom\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Swisscom.png\"  height=\"240\" width=\"440\" alt=\"Swisscom\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Swisscom<\/h3><p class=\"cs-title\">Begeisterung f\u00fcr Innovationen und Customer Experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail na ai chat chat-bots cloud digital inbound integrationen und apps kunden-self-service soziale medien sprach- und textanalysen voice-bots\" data-tax_industry=\"retail\" data-tax_region=\"na\" data-tax_capability=\"ai|chat|chat-bots|cloud|digital|inbound|integrationen und apps|kunden-self-service|soziale medien|sprach- und textanalysen|voice-bots\" data-tax_set=\"video\" data-partners=\"aws\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/techstyleos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnails_TechStyleresource-thumb-1.png\"  height=\"240\" width=\"440\" alt=\"TechStyleOS\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TechStyleOS<\/h3><p class=\"cs-title\">Natives digitales Shopping<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/telegate\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Telegate_ResourceThumbnail.jpg\"  height=\"240\" width=\"440\" alt=\"Telegate\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Telegate<\/h3><p class=\"cs-title\">Mit SIP in die Zukunft des digitalen Service<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" ><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/unicredit\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/UniCredit_logo_RC.png\"  height=\"240\" width=\"440\" alt=\"UniCredit\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">UniCredit<\/h3><p class=\"cs-title\">Mit Genesys einen personalisierten Kundenservice bereitstellen<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-partners=\"atip\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/union-investment\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/454499_UI_Logo_RGB.svg\"  height=\"42\" width=\"141\" alt=\"Union Investment\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Union Investment<\/h3><p class=\"cs-title\">Immer und \u00fcber alle Kan\u00e4le im Bild<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing technology na agent assist ai chat chat-bots cloud digital e\u2011mail inbound integrationen und apps outbound sms messaging web messaging workforce engagement management (wem)\" data-tax_industry=\"outsourcing|technology\" data-tax_region=\"na\" data-tax_capability=\"agent assist|ai|chat|chat-bots|cloud|digital|e\u2011mail|inbound|integrationen und apps|outbound|sms messaging|web messaging|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"microsoft|google cloud|servicenow\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/unisys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Unisys.png\"  height=\"240\" width=\"440\" alt=\"Unisys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Unisys<\/h3><p class=\"cs-title\">Unisys verbessert die Kundenerfahrung weltweit mit Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-partners=\"infinit.cx|salesforce|microsoft \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/vaillant\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Vaillant.jpg\"  height=\"240\" width=\"440\" alt=\"Vaillant\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vaillant<\/h3><p class=\"cs-title\">Integrations-<br>geschwindigkeit beschleunigen und Zufriedenheit erh\u00f6hen<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"hospitality retail travel emea ai chat chat-bots cloud digital e\u2011mail inbound outbound prognosen und entscheidungen soziale medien web messaging web-messaging workforce engagement management (wem)\" data-tax_industry=\"hospitality|retail|travel\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chat-bots|cloud|digital|e\u2011mail|inbound|outbound|prognosen und entscheidungen|soziale medien|web messaging|web-messaging|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/virgin-atlantic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Virgin-Atlantic.png\"  height=\"240\" width=\"440\" alt=\"Virgin Atlantic\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Virgin Atlantic<\/h3><p class=\"cs-title\">Reiseerlebnisse durch Neugestaltung digitaler Dienstleistungen verbessern<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications telecommunications emea ai chat chat-bots e\u2011mail inbound integrationen und apps outbound soziale medien\" data-tax_industry=\"communications|telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"ai|chat|chat-bots|e\u2011mail|inbound|integrationen und apps|outbound|soziale medien\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/vodafone\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/media_vodafone_logo_RC.png\"  height=\"240\" width=\"440\" alt=\"Vodafone\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vodafone<\/h3><p class=\"cs-title\">KI-basiertes einheitliches Digital Messaging verbessert die Customer Experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/wbs-gruppe\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Logos-WBS-GRUPPEWBS-Dachmarke_Logo_RGB.jpg\"  height=\"240\" width=\"440\" alt=\"WBS GRUPPE\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">WBS GRUPPE<\/h3><p class=\"cs-title\">WBS TRAINING maximiert Erreichbarkeit<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-12 no-results-container not-active align-items-center justify-content-center flex-column text-center py-4\"><h3>No results found.<\/h3><p>Try a different set of filters or keywords.<\/p><\/div><\/div><\/div><div class=\"load-more-container col-md-9 offset-md-3 text-center mt-2\"><a href=\"#\" class=\"btn btn-secondary small load-more-btn\">Weitere laden<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8220;bgc-lgray&#8220; full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; css=&#8220;.vc_custom_1730241575464{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column width=&#8220;5\/6&#8243; offset=&#8220;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8220;&#8220;] Erfahren Sie, wie Genesys-Kunden die Loyalit\u00e4t erh\u00f6hen, den Umsatz steigern und den Ruf Ihrer Marke st\u00e4rken [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-87394","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/87394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/comments?post=87394"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/87394\/revisions"}],"predecessor-version":[{"id":544245,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/87394\/revisions\/544245"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=87394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}