{"id":87345,"date":"2018-08-20T13:17:12","date_gmt":"2018-08-20T20:17:12","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=87345"},"modified":"2026-04-27T07:31:13","modified_gmt":"2026-04-27T14:31:13","slug":"events","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/de-de\/events","title":{"rendered":"Webinars and events"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8220;bgc-lgray&#8220; full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h1>Genesys Events<\/h1>\n<p class=\"h5\" style=\"text-align: left;\">Registrieren Sie sich f\u00fcr unsere<br \/>\n<strong>virtuellen<\/strong> oder <strong>physischen<\/strong> Events.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243;][vc_column_text]<img decoding=\"async\" class=\"alignnone size-medium wp-image-623835\" src=\"https:\/\/www.genesys.com\/media\/Genesys_in_Action_Preview-300x157.jpg\" alt=\"\" width=\"300\" height=\"157\" srcset=\"https:\/\/www.genesys.com\/media\/Genesys_in_Action_Preview-300x157.jpg 300w, https:\/\/www.genesys.com\/media\/Genesys_in_Action_Preview-264x138.jpg 264w, https:\/\/www.genesys.com\/media\/Genesys_in_Action_Preview.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<h4>28.05.2026 | 11:00 \u2013 12:00Uhr<br \/>\n<span data-teams=\"true\"><strong>KI allein reicht nicht. Was Kunden wirklich \u00fcberzeugt.<\/strong><\/span><\/h4>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/de-de\/webinars\/genesys-in-action\" target=\"\" rel=\"\">Jetzt anmelden<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"row grid-events grid-col-3 grid-with-filter grid-events-local has-pinned\" data-display-load=\"12\"><div class=\"col-12 col-md-3 text-end grid-filter-sticky-start\"><button class=\"badge bgc-lgray border-0 collapsed d-md-none font-weight-regular mb-1 p-1 rounded-1 text-16\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobileFilter\" aria-expanded=\"false\" aria-controls=\"mobileFilter\"><i class=\"fa-kit fa-filter\"><\/i> Filter<\/button> <div id=\"mobileFilter\" class=\"grid-filter-container collapse d-md-block text-start\"><div class=\"grid-filter\"><div class=\"filter-container\"><div class=\"grid-custom-filters\">\n        <div class=\"form-floating mb-1\">\n            <input type=\"text\" class=\"text-16 form-control grid-filter-input grid-search\" id=\"filter_search\" data-label=\"Suchen\" placeholder=\"Suchen\"\/>\n            <label for=\"filter_search\">Suchen<\/label>\n        <\/div><div class=\"accordion\" id=\"event-filter\"><div id=\"typeFilter\" class=\"accordion-item check-group\"><div class=\"accordion-header\" id=\"typeFilterHeading\"><button class=\"accordion-button rounded shadow-none\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-typeFilter\" aria-expanded=\"true\" aria-controls=\"target-typeFilter\">Art des Events<\/button><\/div><div id=\"target-typeFilter\" class=\"accordion-collapse collapse show\"><div class=\"accordion-body\"><div class=\"checkbox-group\"><strong class=\"d-block\">Genesys-Event<\/strong><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"physical\" id=\"filter_type_physical\"><label class=\"form-check-label\" for=\"filter_type_physical\">Physical event<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"podcast\" id=\"filter_type_podcast\"><label class=\"form-check-label\" for=\"filter_type_podcast\">Podcast<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"virtual\" id=\"filter_type_virtual\"><label class=\"form-check-label\" for=\"filter_type_virtual\">Virtual event<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"webinar\" id=\"filter_type_webinar\"><label class=\"form-check-label\" for=\"filter_type_webinar\">Webinar<\/label><\/div><\/div><div class=\"checkbox-group\"><strong class=\"d-block\">Partner-Event<\/strong><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"industry\" id=\"filter_type_industry\"><label class=\"form-check-label\" for=\"filter_type_industry\">Industry<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"partner\" id=\"filter_type_partner\"><label class=\"form-check-label\" for=\"filter_type_partner\">Partner<\/label><\/div><\/div><\/div><\/div><\/div><div id=\"topicFilter\" class=\"accordion-item check-group\"><div class=\"accordion-header\" id=\"topicFilterHeading\"><button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-topicFilter\" aria-expanded=\"false\" aria-controls=\"target-topicFilter\">Topic<\/button><\/div><div id=\"target-topicFilter\" class=\"accordion-collapse collapse\"><div class=\"accordion-body\"><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"analysen und berichte\" id=\"filter_topic_Analysen_und_Berichte\"><label class=\"form-check-label\" for=\"filter_topic_Analysen_und_Berichte\">Analysen und Berichte<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"cloud migration\" id=\"filter_topic_Cloud_Migration\"><label class=\"form-check-label\" for=\"filter_topic_Cloud_Migration\">Cloud Migration<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"digital\" id=\"filter_topic_Digital\"><label class=\"form-check-label\" for=\"filter_topic_Digital\">Digital<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"inbound\" id=\"filter_topic_Inbound\"><label class=\"form-check-label\" for=\"filter_topic_Inbound\">Inbound<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"integrationen\" id=\"filter_topic_Integrationen\"><label class=\"form-check-label\" for=\"filter_topic_Integrationen\">Integrationen<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"journey management\" id=\"filter_topic_Journey_Management\"><label class=\"form-check-label\" for=\"filter_topic_Journey_Management\">Journey Management<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"ki und automatisierung\" id=\"filter_topic_KI_und_Automatisierung\"><label class=\"form-check-label\" for=\"filter_topic_KI_und_Automatisierung\">KI und Automatisierung<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"outbound\" id=\"filter_topic_Outbound\"><label class=\"form-check-label\" for=\"filter_topic_Outbound\">Outbound<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"security and availability\" id=\"filter_topic_Security_and_availability\"><label class=\"form-check-label\" for=\"filter_topic_Security_and_availability\">Security and availability<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"unified communications\" id=\"filter_topic_Unified_communications\"><label class=\"form-check-label\" for=\"filter_topic_Unified_communications\">Unified communications<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"voice\" id=\"filter_topic_Voice\"><label class=\"form-check-label\" for=\"filter_topic_Voice\">Voice<\/label><\/div><div class=\"form-check\"><input class=\"form-check-input\" type=\"checkbox\" value=\"wem\" id=\"filter_topic_WEM\"><label class=\"form-check-label\" for=\"filter_topic_WEM\">WEM<\/label><\/div><\/div><\/div><\/div><\/div><div class=\"filter-item mt-1 px-1\"><div class=\"form-check form-switch\"><input class=\"form-check-input show-past-events\" id=\"filter_type_past_events\" data-label=\"Show past events\" type=\"checkbox\"><label class=\"form-check-label\" for=\"filter_type_past_events\">Show past events<\/label><\/div><div class=\"form-check form-switch\"><input class=\"form-check-input filter-ondemand-button\" id=\"filter_type_ondemand\" data-label=\"Show on-demand only\" type=\"checkbox\"><label class=\"form-check-label\" for=\"filter_type_ondemand\">Show on-demand only<\/label><\/div><\/div><\/div><\/div>\n        <div class=\"btn-container justify-content-center\">\n            <a href=\"#\" class=\"btn btn-secondary small w-100 justify-content-center\">Clear<\/a>\n        <\/div><\/div><\/div><\/div><div class=\"col-12 col-md-9 grid-container\"><div class=\"row gutter-small\"><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"Women leading in the era of AI-Powered CX\" data-attr-coords=\"\" data-attr-type=\"Best Practice|Customer|webinar\" data-attr-topic=\"KI und Automatisierung\" id=\"grid-item-620550\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/webinars\/women-leading-in-the-era-of-ai-powered-cx\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Featured-Image-International-Womens-Day-Webinar-B_-UPDATED.png\" height=\"528\" width=\"824\" alt=\"Featured image   international womens day webinar  b  updated\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">On-Demand<\/p><\/div><h3 class=\"h6 title\">Women leading in the era of AI-Powered CX<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"Wir stellen vor: Agentic Virtual Agents \u2013 die n\u00e4chste Evolutionsstufe der KI bei Genesys\" data-attr-coords=\"\" data-attr-type=\"Best Practice|webinar\" data-attr-topic=\"Digital|Journey Management|KI und Automatisierung\" id=\"grid-item-619419\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/webinars\/introducing-agentic-virtual-agents\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Introducing-Agentic-Vir-824x528-px-2.png\" height=\"528\" width=\"824\" alt=\"Introducing agentic vir 824&#215;528 px\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">On-Demand<\/p><\/div><h3 class=\"h6 title\">Wir stellen vor: Agentic Virtual Agents \u2013 die n\u00e4chste Evolutionsstufe der KI bei Genesys<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"Kunden Referenz Forum - Rabobank\" data-attr-coords=\"\" data-attr-type=\"webinar\" data-attr-topic=\"\" id=\"grid-item-615513\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/webinars\/customer-reference-forum-rabobank\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Episode-2_no-text.png\" height=\"905\" width=\"1600\" alt=\"Episode 2 no text\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">On-Demand<\/p><\/div><h3 class=\"h6 title\">Kunden Referenz Forum - Rabobank<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Genesys Webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"Die Zukunft der Kunden- und Mitarbeitererlebnisse gestalten\" data-attr-coords=\"\" data-attr-type=\"Best Practice|webinar\" data-attr-topic=\"Integrationen|KI und Automatisierung\" id=\"grid-item-612899\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/webinars\/shaping-the-future-of-customer-and-employee-experiences\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/824x528-Webinar-Thumbnail-Image-Accenture-ServiceNow-Genesys.png\" height=\"528\" width=\"824\" alt=\"824&#215;528 webinar thumbnail image accenture servicenow genesys\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">On-Demand<\/p><\/div><h3 class=\"h6 title\">Die Zukunft der Kunden- und Mitarbeitererlebnisse gestalten<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"F\u00fcnf Trends, die das Kundenerlebnis im Jahr 2026 neu gestalten werden\" data-attr-coords=\"\" data-attr-type=\"Best Practice|webinar\" data-attr-topic=\"\" id=\"grid-item-612107\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/webinars\/five-trends-reshaping-customer-experience-in-2026\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Trends-824x528-1.png\" height=\"528\" width=\"824\" alt=\"Trends 824&#215;528\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">On-Demand<\/p><\/div><h3 class=\"h6 title\">F\u00fcnf Trends, die das Kundenerlebnis im Jahr 2026 neu gestalten werden<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"Jedes Erlebnis mit KI transformieren\" data-attr-coords=\"\" data-attr-type=\"Analyst|Best Practice|webinar\" data-attr-topic=\"KI und Automatisierung\" id=\"grid-item-608904\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/webinars\/transforming-every-experience-with-ai\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/WordPress-Featured-Image-880x480-1.png\" height=\"480\" width=\"880\" alt=\"Wordpress   featured image 880&#215;480\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">On-Demand<\/p><\/div><h3 class=\"h6 title\">Jedes Erlebnis mit KI transformieren<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Analyst webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"Kunden Referenz Forum - BCD Travel\" data-attr-coords=\"\" data-attr-type=\"webinar\" data-attr-topic=\"\" id=\"grid-item-612904\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/webinars\/customer-reference-forum-bcd-travel\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Episode-2_no-text.png\" height=\"905\" width=\"1600\" alt=\"Episode 2 no text\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">On-Demand<\/p><\/div><h3 class=\"h6 title\">Kunden Referenz Forum - BCD Travel<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Genesys Webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"Webinar-Matinee - Digitale Souver\u00e4nit\u00e4t - Innovative Verwaltung\" data-attr-coords=\"\" data-attr-type=\"Best Practice|Customer|webinar\" data-attr-topic=\"Analysen und Berichte|Cloud Migration|Digital|Integrationen|KI und Automatisierung\" id=\"grid-item-604340\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/webinars\/digitale_souveraenitaet_innovative_verwaltung\" ><div class=\"bgc-white important thumbnail-col default-thumb\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">On-Demand<\/p><\/div><h3 class=\"h6 title\">Webinar-Matinee - Digitale Souver\u00e4nit\u00e4t - Innovative Verwaltung<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"Mit Agentic AI und Genesys Cloud AI das Kundenerlebnis neu denken\" data-attr-coords=\"\" data-attr-type=\"Best Practice|webinar\" data-attr-topic=\"Digital|KI und Automatisierung|Unified communications\" id=\"grid-item-600061\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/webinars\/reimagine-cx-agenticai\" ><div class=\"bgc-white important thumbnail-col default-thumb\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">On-Demand<\/p><\/div><h3 class=\"h6 title\">Mit Agentic AI und Genesys Cloud AI das Kundenerlebnis neu denken<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"Wie eine einheitliche Kundenansicht dem AIA Neuseeland half, den Service zu verbessern\" data-attr-coords=\"\" data-attr-type=\"Best Practice|Customer|webinar\" data-attr-topic=\"KI und Automatisierung\" id=\"grid-item-600042\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/webinars\/how-a-unified-customer-view-helped-aia-new-zealand-level-up-service\" ><div class=\"bgc-white important thumbnail-col default-thumb\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">On-Demand<\/p><\/div><h3 class=\"h6 title\">Wie eine einheitliche Kundenansicht dem AIA Neuseeland half, den Service zu verbessern<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"Empathische CX im Zeitalter der KI: EU-Compliance, Souver\u00e4nit\u00e4t und agentenbasierte KI-Innovation\" data-attr-coords=\"\" data-attr-type=\"Best Practice|Customer|webinar\" data-attr-topic=\"Analysen und Berichte|Cloud Migration|Digital|Integrationen|KI und Automatisierung\" id=\"grid-item-599734\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/webinars\/empathic-cx-in-the-age-of-ai-eu-compliance-sovereignty-and-agentic-ai-innovation\" ><div class=\"bgc-white important thumbnail-col default-thumb\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">On-Demand<\/p><\/div><h3 class=\"h6 title\">Empathische CX im Zeitalter der KI: EU-Compliance, Souver\u00e4nit\u00e4t und agentenbasierte KI-Innovation<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"KI f\u00fcr die Erlebniswirtschaft: F\u00fchrend im Wandel mit der Lloyds Banking Group\" data-attr-coords=\"\" data-attr-type=\"Best Practice|Customer|webinar\" data-attr-topic=\"Analysen und Berichte|Cloud Migration|Digital|Integrationen|KI und Automatisierung\" id=\"grid-item-590291\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/webinars\/emea_ai_experienceecomony_lloydsbankinggroup\" ><div class=\"bgc-white important thumbnail-col default-thumb\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">On-Demand<\/p><\/div><h3 class=\"h6 title\">KI f\u00fcr die Erlebniswirtschaft: F\u00fchrend im Wandel mit der Lloyds Banking Group<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 event-ondemand\" data-event-status=\"\" data-title=\"Die Zusammenf\u00fchrung von Front- und Backoffice zur Transformation der Dienstleistungserbringung\" data-attr-coords=\"\" data-attr-type=\"Best Practice|Customer|webinar\" data-attr-topic=\"Integrationen|KI und Automatisierung|Unified communications\" id=\"grid-item-588552\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/webinars\/unifying-the-front-and-back-office-to-transform-service-delivery\" ><div class=\"bgc-white important thumbnail-col default-thumb\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">On-Demand<\/p><\/div><h3 class=\"h6 title\">Die Zusammenf\u00fchrung von Front- und Backoffice zur Transformation der Dienstleistungserbringung<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 not-loaded-item event-ondemand\" data-event-status=\"\" data-title=\"Agentic AI: Echte Perspektiven von Verbrauchern, CX- und IT-F\u00fchrungskr\u00e4ften\" data-attr-coords=\"\" data-attr-type=\"Best Practice|webinar\" data-attr-topic=\"KI und Automatisierung\" id=\"grid-item-588354\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/webinars\/agentic-ai-real-perspectives-from-consumers-cx-and-it-leaders\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Agentic-AI-Webinar-Thumbnail-image-copy-1.png\" height=\"528\" width=\"824\" alt=\"Agentic ai webinar thumbnail image copy (1)\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">On-Demand<\/p><\/div><h3 class=\"h6 title\">Agentic AI: Echte Perspektiven von Verbrauchern, CX- und IT-F\u00fchrungskr\u00e4ften<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 not-loaded-item event-ondemand\" data-event-status=\"\" data-title=\"Jahresr\u00fcckblick: Was ist bei CX schief gelaufen?\" data-attr-coords=\"\" data-attr-type=\"Best Practice|Customer|webinar\" data-attr-topic=\"KI und Automatisierung\" id=\"grid-item-580458\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/webinars\/year-in-review-what-went-wrong-in-cx\" ><div class=\"bgc-white important thumbnail-col default-thumb\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"\/media\/default-resource-thumb-wave-3.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 3\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">On-Demand<\/p><\/div><h3 class=\"h6 title\">Jahresr\u00fcckblick: Was ist bei CX schief gelaufen?<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 not-loaded-item event-ondemand\" data-event-status=\"\" data-title=\"CMM360 - Empathie und Emotionen in der Kundenkommunikation\" data-attr-coords=\"\" data-attr-type=\"Best Practice|Customer|Demo|webinar\" data-attr-topic=\"\" id=\"grid-item-578994\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/webinars\/cmm360-empathie-und-emotionen-in-der-kundenkommunikation\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Webinar-Empathie-und-Emotionen-in-de-Kundenkommunikation_20250625.png\" height=\"1280\" width=\"1920\" alt=\"Webinar empathie und emotionen in de kundenkommunikation 20250625\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">On-Demand<\/p><\/div><h3 class=\"h6 title\">CMM360 - Empathie und Emotionen in der Kundenkommunikation<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 not-loaded-item event-ondemand\" data-event-status=\"\" data-title=\"Orchestrierung von Kundenerlebnissen mit KI-gest\u00fctzter Technologie\" data-attr-coords=\"\" data-attr-type=\"Best Practice|Customer|webinar\" data-attr-topic=\"KI und Automatisierung\" id=\"grid-item-575521\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/webinars\/orchestrating-customer-experiences-with-ai-powered-technology\" ><div class=\"bgc-white important thumbnail-col default-thumb\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"\/media\/default-resource-thumb-wave-4.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 4\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">On-Demand<\/p><\/div><h3 class=\"h6 title\">Orchestrierung von Kundenerlebnissen mit KI-gest\u00fctzter Technologie<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 not-loaded-item event-ondemand\" data-event-status=\"\" data-title=\"Wenn Menschen und KI sich zusammentun: F\u00e4hige Agenten und Vorgesetzte f\u00fcr bessere CX-Ergebnisse\" data-attr-coords=\"\" data-attr-type=\"webinar\" data-attr-topic=\"Digital|KI und Automatisierung\" id=\"grid-item-573113\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/webinars\/when-people-and-ai-team-up-empowered-agents-and-supervisors-for-better-cx-outcomes\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Copilots-resource-thumbnail-1200x628-px.png\" height=\"628\" width=\"1200\" alt=\"Genesys copilots   resource thumbnail 1200&#215;628 px\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">On-Demand<\/p><\/div><h3 class=\"h6 title\">Wenn Menschen und KI sich zusammentun: F\u00e4hige Agenten und Vorgesetzte f\u00fcr bessere CX-Ergebnisse<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Genesys Webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-webinars col-xs-6 col-12 col-md-4 not-loaded-item event-ondemand\" data-event-status=\"\" data-title=\"CMM360 - Genesys x Salesforce \u2013 The Enterprise Contact Center Built Into Your CRM\" data-attr-coords=\"\" data-attr-type=\"Best Practice|Customer|Demo|webinar\" data-attr-topic=\"\" id=\"grid-item-569525\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/webinars\/cmm360-genesys-x-salesforce-the-enterprise-contact-center-built-into-your-crm\" ><div class=\"bgc-white important thumbnail-col\"><img decoding=\"async\" class=\"grid-featured-img\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2025-04-29-130418.png\" height=\"999\" width=\"1600\" alt=\"Screenshot 2025 04 29 130418\"><\/div><div class=\"card-body\"><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">On-Demand<\/p><\/div><h3 class=\"h6 title\">CMM360 - Genesys x Salesforce \u2013 The Enterprise Contact Center Built Into Your CRM<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Best Practice webinar<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col post-events col-xs-6 col-12 col-md-4 not-loaded-item has-coords event-ontime expired event-ondemand\" data-event-status=\"ontime\" data-title=\"CCW 2026\" data-attr-coords=\"52.4760349|13.4592831\" data-attr-type=\"Industry Events|physical\" data-attr-topic=\"\" id=\"grid-item-605619\" data-attr-country=\"Germany\" data-attr-state=\"\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/events\/ccw-2026\" ><div class=\"card-body\"><p class=\"assettag\">PAST EVENT<\/p><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">Februar    24-26, 2026<\/p><\/div><h3 class=\"h6 title\">CCW 2026<\/h3><\/div><\/a><\/div><div class=\"grid-item card-col post-events col-xs-6 col-12 col-md-4 not-loaded-item has-coords event-ontime expired event-ondemand\" data-event-status=\"ontime\" data-title=\"Smart Country Convention 2025\" data-attr-coords=\"52.5023867|13.2667409\" data-attr-type=\"physical\" data-attr-topic=\"\" id=\"grid-item-589370\" data-attr-country=\"Germany\" data-attr-state=\"\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/events\/smart-country-convention-2025\" ><div class=\"card-body\"><p class=\"assettag\">PAST EVENT<\/p><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">September 30 - Oktober 2, 2025<\/p><\/div><h3 class=\"h6 title\">Smart Country Convention 2025<\/h3><\/div><\/a><\/div><div class=\"grid-item card-col post-events col-xs-6 col-12 col-md-4 not-loaded-item has-coords event-ontime expired event-ondemand\" data-event-status=\"ontime\" data-title=\"Service Summit 2025 in Hamburg\" data-attr-coords=\"53.5555503|9.9670001\" data-attr-type=\"Event|physical\" data-attr-topic=\"\" id=\"grid-item-539648\" data-attr-country=\"Germany\" data-attr-state=\"\"><a class=\"card component wide vertical bgc-lgray h-100 w-100 text-left event-link\" href=\"https:\/\/www.genesys.com\/de-de\/events\/service-summit-2025-in-hamburg\" ><div class=\"card-body\"><p class=\"assettag\">PAST EVENT<\/p><div class=\"date-label d-flex align-items-center mb-1\"><p class=\"date text-16 font-weight-regular mb-0\">November 19, 2024 - November 20, 2025<\/p><\/div><h3 class=\"h6 title\">Service Summit 2025 in Hamburg<\/h3><\/div><div class=\"card-footer bgc-lgray\"><div class=\"misc-container\"><div class=\"d-flex misc-row justify-content-between\"><div class=\"location type-label font-weight-regular d-flex align-items-center mb-0\"><p class=\"assettag mb-0\">Australiastra\u00dfe 52, 20457 Hamburg<\/p><\/div><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"load-more-container col-12 text-center mt-2\"><p><a class=\"btn btn-secondary small\" href=\"#\">Load more<\/a><\/p><\/div><div class=\"py-4 col-12 no-results-container not-active\"><p class=\"h4 text-center font-weight-bold\">Keine Ergebnisse gefunden.<\/p><p class=\"text-22 text-center\">Versuchen Sie andere Filter oder Schl\u00fcsselw\u00f6rter<\/p><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8220;bgc-lgray&#8220; full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220;] Genesys Events Registrieren Sie sich f\u00fcr unsere virtuellen oder physischen Events. [\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243;][vc_column_text] 28.05.2026 | 11:00 \u2013 12:00Uhr KI allein reicht nicht. Was Kunden wirklich \u00fcberzeugt. [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-87345","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/87345","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/comments?post=87345"}],"version-history":[{"count":25,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/87345\/revisions"}],"predecessor-version":[{"id":623847,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/87345\/revisions\/623847"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=87345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}