{"id":87341,"date":"2018-08-20T13:18:32","date_gmt":"2018-08-20T20:18:32","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=87341"},"modified":"2018-09-07T21:14:15","modified_gmt":"2018-09-08T04:14:15","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/de-de\/customer-success\/customer-care","title":{"rendered":"Customer Care"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;section_header&#8220; css=&#8220;.vc_custom_1530127529126{background-image: url(https:\/\/www.genesys.com\/media\/0618-Customer-Experience-Success.jpg?id=16691) !important;}&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column width=&#8220;2\/3&#8243;][vc_column_text]<\/p>\n<h1>Gew\u00e4hrleisten Sie einen reibungslosen Betrieb Ihrer Investitionen mit Genesys Customer Care<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;cta-bar&#8220; css=&#8220;.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}&#8220;][vc_row full_width=&#8220;stretch_row&#8220; css=&#8220;.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}&#8220;][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220;][vc_row][vc_column width=&#8220;2\/3&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\">Sch\u00fctzen Sie Ihre Investitionen mit globalem Support rund um die Uhr<\/h2>\n<p style=\"text-align: left;\">Der Erfolg Ihres Unternehmens h\u00e4ngt davon ab, dass Ihre Technologieinvestitionen jederzeit verf\u00fcgbar sind. Gleichzeitig m\u00fcssen Sie schnell auf neue Gesch\u00e4ftsanforderungen und Wettbewerbsdruck reagieren k\u00f6nnen. Mit Genesys Customer Care maximieren Sie die Betriebszeit und sch\u00fctzen Ihre Genesys-Investition.<\/p>\n<p style=\"text-align: left;\">Genesys Customer Care ist f\u00fcr Vor-Ort- und Cloud-Bereitstellungen verf\u00fcgbar und bietet Ihnen die Gewissheit und die Ressourcen f\u00fcr Ihren Erfolg:<\/p>\n<ul style=\"text-align: left;\">\n<li>Zugriff auf alle Upgrades\/Updates f\u00fcr Genesys-Software<\/li>\n<li>H\u00f6here Produktivit\u00e4t bei geringeren Kosten pro Vorfall<\/li>\n<li>Praktische Kenntnisse und kontinuierliche Einblicke in erweiterte Funktionen<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;]<div class=\"gicon-container\" style=\"max-width:80%;\"><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; disable_element=&#8220;yes&#8220; el_class=&#8220;cta-bar&#8220;][vc_row][vc_column]<div class=\"db_cta_dynamic align-center style-dark\" data-offset=\"0\" 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ww.genesys.com%5C%2Fde-de%5C%2Fresources%5C%2Fproduct-overview-cx-cloud-from-genesys-and-salesforce%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22501761%22%3A%7B%22title%22%3A%22Checkliste%3A%20Konsolidieren%20Sie%20Ihr%20CRM-System%20und%20Contact%20Center%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Fde-de%5C%2Fresources%5C%2Fchecklist-unify-your-crm-system-and-contact-center%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%7D\"><h3>Besuchen Sie MySupport, das Kommunikationsportal von Genesys Customer Care<\/h3><div class=\"genesys-button medium align-center genesys-white \"><a href=\"https:\/\/genesys.my.site.com\/customercare\/GenesysCommunityLogin\" target=\"_blank\" rel=\"\">Visit now<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column width=&#8220;1\/2&#8243;][vc_column_text]<\/p>\n<h3>Rund um die Uhr Zugriff auf Expertenrat mit dem Genesys Knowledge Network<\/h3>\n<p>Im <a href=\"https:\/\/orchestrators.genesys.com\">Genesys Knowledge Network<\/a> finden Sie zahlreiche Ressourcen, Tools und Expertenrat zu Produktfunktionen, M\u00f6glichkeiten zur Minimierung von Ausfallrisiken und zur Steigerung der Plattformleistung. Verbessern Sie die F\u00e4higkeiten und Selbstst\u00e4ndigkeit Ihres Teams, indem Sie in unserer Wissensdatenbank nach Antworten auf Kundenfragen suchen, Videos mit technischen Tutorials ansehen, um tiefere Einblicke in h\u00e4ufige Probleme zu erhalten, und \u00fcber unsere einheitliche Community-Webseite Kontakt zu den Genesys Customer Care-Experten aufnehmen.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;10744&#8243; img_size=&#8220;full&#8220; alignment=&#8220;center&#8220;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;section_light-gray&#8220; css=&#8220;.vc_custom_1524605144170{background-color: #ffffff !important;}&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column width=&#8220;1\/3&#8243;]<div class=\"gicon-container\" style=\"max-width:80%;\"><\/div>[\/vc_column][vc_column width=&#8220;2\/3&#8243;][vc_column_text]<\/p>\n<h3>Erkennen und verhindern Sie Servicevorf\u00e4lle mit Genesys Customer Care-Tools<\/h3>\n<p>Selbst die bestgef\u00fchrten Unternehmen k\u00f6nnen nicht jedes Problem vorhersehen. Nutzen Sie die Genesys-\u00dcberwachungstools, um Probleme zu identifizieren und zu beheben, bevor sie die Verf\u00fcgbarkeit Ihres Gesch\u00e4fts beeintr\u00e4chtigen. Finden Sie schnell die Ursache potenziell schwerwiegender Probleme, stellen Sie bessere Daten f\u00fcr Supportf\u00e4lle bereit und \u00fcberwachen Sie den Zustand Ihrer Umgebung. Mit Tools und Fachkenntnissen von Genesys Customer Care optimieren Sie Ihre Umgebung fortlaufend, um eine bessere Stabilit\u00e4t zu erreichen.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column width=&#8220;2\/3&#8243;][vc_column_text]<\/p>\n<h3>L\u00f6sen Sie Probleme schneller mit unserem stufenlosen Supportmodell<\/h3>\n<p>Bei Ihren unternehmenskritischen Systemen z\u00e4hlt jede Sekunde. Unser stufenloses Supportmodell bietet Ihnen Zugang zum richtigen Experten zur richtigen Zeit, um Ihr Problem schnell zu l\u00f6sen. Nutzen Sie unseren Ansatz zur gemeinsamen Probleml\u00f6sung mit einer Reihe von Diagnosetools und Kommunikationskan\u00e4len f\u00fcr eine schnellere Behebung, damit Sie im Handumdrehen Ihren Kunden wieder eine gro\u00dfartige Erfahrung bieten k\u00f6nnen.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;]<div class=\"gicon-container\" style=\"max-width:80%;\"><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Weitere Informationen zu\u00a0&#8230;<\/h3>\n<p>[\/vc_column_text]<div class=\"vc_grid-container-wrapper vc_clearfix grid_type-page-relative wrapper_style_list\"><div class=\"vc_grid-container vc_clearfix wpb_content_element vc_basic_grid\"><div class=\"vc_grid vc_row vc_grid-gutter-35px vc_pageable-wrapper vc_hook_hover gen_text-center\" data-vc-pageable-content=\"true\"><div class=\"vc_pageable-slide-wrapper vc_clearfix siblinglist w-100 d-flex flex-wrap justify-content-center\" data-vc-grid-content=\"true\"><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-288712\"><a href=\"https:\/\/www.genesys.com\/de-de\/microsoft\"><h5>Microsoft-Partnerschaft<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-617878\"><a href=\"https:\/\/www.genesys.com\/de-de\/cx-in-focus\"><h5>CX in Focus<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-616096\"><a href=\"https:\/\/www.genesys.com\/de-de\/tour\"><h5>Tour<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-604508\"><a href=\"https:\/\/www.genesys.com\/de-de\/digital-customer-experience\"><h5>Digitale Customer Experience<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-602334\"><a href=\"https:\/\/www.genesys.com\/de-de\/genesys-charitable-discount-program\"><h5>Genesys-Rabattprogramm f\u00fcr gemeinn\u00fctzige Organisationen<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-588840\"><a href=\"https:\/\/www.genesys.com\/de-de\/responsible-ai\"><h5>Verantwortungsvolle KI<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-596598\"><a href=\"https:\/\/www.genesys.com\/de-de\/ai-contact-center\"><h5>KI-gest\u00fctzte Contact Center<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-585982\"><a href=\"https:\/\/www.genesys.com\/de-de\/workforce-management-software\"><h5>Workforce Management Software<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-578848\"><a href=\"https:\/\/www.genesys.com\/de-de\/customer-journey-management\"><h5>Customer Journey Management<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-571510\"><a href=\"https:\/\/www.genesys.com\/de-de\/scuderiaferrari\"><h5>Ferrari<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-577602\"><a href=\"https:\/\/www.genesys.com\/de-de\/guide-to-copilots\"><h5>Copilots<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-567117\"><a href=\"https:\/\/www.genesys.com\/de-de\/innovations\"><h5>Innovationen<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-561442\"><a href=\"https:\/\/www.genesys.com\/de-de\/contact-center-software\"><h5>Contact Center-Software<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-576001\"><a href=\"https:\/\/www.genesys.com\/de-de\/lavercup\"><h5>Laver Cup<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-526299\"><a href=\"https:\/\/www.genesys.com\/de-de\/experience-orchestration\"><h5>Experience\u00a0Orchestration<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-108897\"><a href=\"https:\/\/www.genesys.com\/de-de\/wettbewerbsbedingungen-cx-heroes\"><h5>Wettbewerbsbedingungen CX Heroes<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-116995\"><a href=\"https:\/\/www.genesys.com\/de-de\/blog\"><h5>Blog<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-513891\"><a href=\"https:\/\/www.genesys.com\/de-de\/gcap\"><h5>GCAP<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-247094\"><a href=\"https:\/\/www.genesys.com\/de-de\/pricing\"><h5>Preis\u00fcbersicht<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-226749\"><a href=\"https:\/\/www.genesys.com\/de-de\/genesys-cloud\"><h5>Genesys Cloud CX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-226744\"><a href=\"https:\/\/www.genesys.com\/de-de\/cloud-platform\"><h5>Genesys Cloud-Plattform<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-242431\"><a href=\"https:\/\/www.genesys.com\/de-de\/cx-blueprint\"><h5>CX-Blueprint<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-255166\"><a href=\"https:\/\/www.genesys.com\/de-de\/emergency-response\"><h5>Notfallreaktion<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-236883\"><a href=\"https:\/\/www.genesys.com\/de-de\/call-center-cloud-migration-overview\"><h5>\u00dcberblick \u00fcber die Cloud-Migration f\u00fcr Call Center<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-236879\"><a href=\"https:\/\/www.genesys.com\/de-de\/customer-migrations\"><h5>Kundenmigrationen<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-236881\"><a href=\"https:\/\/www.genesys.com\/de-de\/call-center-cloud-migration\"><h5>Cloud-Migration f\u00fcr Call Center<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-497155\"><a href=\"https:\/\/www.genesys.com\/de-de\/experience-index\"><h5>Der Experience Index von Genesys<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-319247\"><a href=\"https:\/\/www.genesys.com\/de-de\/zoom\"><h5>Zoom-Partnerschaft<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-320826\"><a href=\"https:\/\/www.genesys.com\/de-de\/products\"><h5>Produkte<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-619627\"><a href=\"https:\/\/www.genesys.com\/de-de\/majesticks\"><h5>Majesticks<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-343284\"><a href=\"https:\/\/www.genesys.com\/de-de\/haeufig-gestellte-fragen-zur-preisgestaltung\"><h5>H\u00e4ufig gestellte Fragen zur Preisgestaltung<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-371622\"><a href=\"https:\/\/www.genesys.com\/de-de\/fedramp\"><h5>Maximus Genesys Engagement Platform<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-405938\"><a href=\"https:\/\/www.genesys.com\/de-de\/genesys-dx\"><h5>Genesys DX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-409774\"><a href=\"https:\/\/www.genesys.com\/de-de\/global-availability\"><h5>Globale Verf\u00fcgbarkeit<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-480072\"><a href=\"https:\/\/www.genesys.com\/de-de\/genesys-cloud-ex\"><h5>Genesys Cloud EX<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-416994\"><a href=\"https:\/\/www.genesys.com\/de-de\/genesys-choice\"><h5>Genesys Choice<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-438889\"><a href=\"https:\/\/www.genesys.com\/de-de\/pointillist\"><h5>Pointillist<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-449847\"><a href=\"https:\/\/www.genesys.com\/de-de\/latitude-collections\"><h5>Latitude&nbsp;\u2013 Inkasso<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-620121\"><a href=\"https:\/\/www.genesys.com\/de-de\/customer-awards\"><h5>Awards f\u00fcr Genesys-Kunden<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87405\"><a href=\"https:\/\/www.genesys.com\/de-de\/subscribe\"><h5>Abonnementplan<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87251\"><a href=\"https:\/\/www.genesys.com\/de-de\"><h5>Startseite<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-412892\"><a href=\"https:\/\/www.genesys.com\/de-de\/loesungen\"><h5>L\u00f6sungen<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-98317\"><a href=\"https:\/\/www.genesys.com\/de-de\/googlecloud\"><h5>Contact\u00a0Center\u00a0AI von Google\u00a0Cloud<\/h5><p>Erstklassige Customer\u00a0Experiences durch die Partnerschaft von Genesys und Google. <\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87403\"><a href=\"https:\/\/www.genesys.com\/de-de\/customer-success\"><h5>Customer Success<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87283\"><a href=\"https:\/\/www.genesys.com\/de-de\/solutions\"><h5>L\u00f6sungen<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87299\"><a href=\"https:\/\/www.genesys.com\/de-de\/platform\"><h5>Plattform<\/h5><p>Beeindruckende Service-Erfahrungen mit der Genesys Customer Experience Plattform<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87256\"><a href=\"https:\/\/www.genesys.com\/de-de\/contact-us\"><h5>Kontakt zu Genesys<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87253\"><a href=\"https:\/\/www.genesys.com\/de-de\/request-a-demo\"><h5>Demo anfordern<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-89994\"><a href=\"https:\/\/www.genesys.com\/de-de\/resources\"><h5>Resources<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87345\"><a href=\"https:\/\/www.genesys.com\/de-de\/events\"><h5>Webinars and events<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87375\"><a href=\"https:\/\/www.genesys.com\/de-de\/webinars\"><h5>Webinare<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-411793\"><a href=\"https:\/\/www.genesys.com\/de-de\/company\"><h5>Firma<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87394\"><a href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\"><h5>Kundenberichte<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87521\"><a href=\"https:\/\/www.genesys.com\/de-de\/definitions\"><h5>Definitionen<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87343\"><a href=\"https:\/\/www.genesys.com\/de-de\/login\"><h5>Genesys-Anmeldung<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87259\"><a href=\"https:\/\/www.genesys.com\/de-de\/select-region\"><h5>Region ausw\u00e4hlen<\/h5><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87384\"><a href=\"https:\/\/www.genesys.com\/de-de\/partners\"><h5>Partnerseite<\/h5><p>Genesys-Partner erhalten Zugang zu Technologien und Chancen zur Steigerung des Marktanteils. Kunden k\u00f6nnen durch die Zusammenarbeit mit einem Netzwerk von Genesys-Partnern ihr Wachstum vorantreiben.<\/p><\/a><\/div><div class=\"vc_grid-item vc_clearfix col-lg-2 vc_grid-item-zone-c-bottom vc_visible-item fadeIn animated style_list itemclass-87415\"><a href=\"https:\/\/www.genesys.com\/de-de\/capabilities\"><h5>Funktionen<\/h5><\/a><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;section_header&#8220; css=&#8220;.vc_custom_1530127529126{background-image: url(https:\/\/www.genesys.com\/media\/0618-Customer-Experience-Success.jpg?id=16691) !important;}&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column width=&#8220;2\/3&#8243;][vc_column_text] Gew\u00e4hrleisten Sie einen reibungslosen Betrieb Ihrer Investitionen mit Genesys Customer Care [\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;cta-bar&#8220; css=&#8220;.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}&#8220;][vc_row full_width=&#8220;stretch_row&#8220; css=&#8220;.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}&#8220;][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220;][vc_row][vc_column width=&#8220;2\/3&#8243;][vc_column_text] Sch\u00fctzen Sie Ihre Investitionen mit globalem Support rund um die Uhr Der Erfolg Ihres Unternehmens h\u00e4ngt davon ab, [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":11201,"parent":87403,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-87341","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/87341","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/comments?post=87341"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/87341\/revisions"}],"predecessor-version":[{"id":89482,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/87341\/revisions\/89482"}],"up":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/87403"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media\/11201"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=87341"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}