{"id":87251,"date":"2026-04-29T18:50:36","date_gmt":"2026-04-30T01:50:36","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=87251"},"modified":"2026-06-08T15:05:45","modified_gmt":"2026-06-08T22:05:45","slug":"home","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/de-de","title":{"rendered":"Startseite"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220; el_class=&#8220;pt-md-3&#8243; css=&#8220;.vc_custom_1772143784380{background-image: url(https:\/\/www.genesys.com\/media\/Hero-BG-gradiant_homepage_gray.png?id=615352) !important;}&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<p class=\"eyebrow\">DIE KI-PLATTFORM F\u00dcR DIE CUSTOMER EXPERIENCE IN UNTERNEHMEN<\/p>\n<h1>Loyale Kunden.<br \/>\nEffiziente Teams.<br \/>\nDas zeichnet eine gelungene <span class=\"gradient-text\">Customer Experience<\/span> aus.<\/h1>\n<p>Gestalten Sie bessere Erlebnisse mit KI, die versteht, was Ihre Kunden w\u00fcnschen\u00a0\u2013 und wie Ihr Unternehmen arbeitet.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  class=\"btn btn-primary\" href=\"#getStartedBox\" target=\"\" rel=\"\">Jetzt loslegen<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/de-de\/genesys-cloud\" target=\"\" rel=\"\">Mehr erfahren<\/a><\/div>[\/vc_column][vc_column width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;615649&#8243; alignment=&#8220;right&#8220; css=&#8220;&#8220; el_class=&#8220;d-md-block d-none&#8220;][vc_single_image image=&#8220;616243&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220; el_class=&#8220;d-block d-md-none&#8220;][\/vc_column][\/vc_row][vc_row el_class=&#8220;py-1&#8243;][vc_column]<div class=\"component-mini-banner rounded-lg\"><a class=\"inner-banner rounded-lg bgc-glass\" href=\"\/de-de\/capabilities\/chatbots\"><div class=\"banner-row d-flex flex-wrap\"><div class=\"media-row\"><div class=\"media-col\"><div class=\"banner-img-container\"><img decoding=\"async\" class=\"rounded banner-img\" src=\"https:\/\/www.genesys.com\/media\/BFD-Homepage-Mini-Banner.png\" height=\"80\" width=\"136\" alt=\"Bfd homepage mini banner\"><\/div><\/div><\/div><div class=\"content-row d-flex align-items-center\"><div class=\"content-col d-flex flex-column\"><p class=\"h5 mb-0 title\">Genesys Cloud Agentic Virtual Agent ist da<\/p><\/div><div class=\"btn-container mt-0\"><div class=\"btn btn-secondary small chevron\">Entdecken Sie die M\u00f6glichkeiten<\/div><\/div><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8220;yes&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22615352%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D&#8220; el_class=&#8220;pt-md-0&#8243;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<p class=\"eyebrow\">DIE KI-PLATTFORM F\u00dcR DIE CUSTOMER EXPERIENCE IN UNTERNEHMEN<\/p>\n<h1>Loyale Kunden.<br \/>\nEffiziente Teams.<br \/>\nDas zeichnet eine gelungene <span class=\"gradient-text\">Customer Experience<\/span> aus.<\/h1>\n<p>Gestalten Sie bessere Erlebnisse mit KI, die versteht, was Ihre Kunden w\u00fcnschen\u00a0\u2013 und wie Ihr Unternehmen arbeitet.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  class=\"btn btn-primary\" href=\"#getStartedBox\" target=\"\" rel=\"\">Jetzt loslegen<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/de-de\/campaign\/request-a-demo\" target=\"\" rel=\"\">Demo anfordern<\/a><\/div>[\/vc_column][vc_column width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;615649&#8243; alignment=&#8220;right&#8220; css=&#8220;&#8220; el_class=&#8220;d-xs-block d-none&#8220;][vc_single_image image=&#8220;615650&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220; el_class=&#8220;d-block d-xs-none&#8220;][\/vc_column][\/vc_row][vc_row el_class=&#8220;bfd-bg&#8220;][vc_column]<div class=\"component-mini-banner rounded-lg\"><a class=\"inner-banner rounded-lg bgc-white\" href=\"\/de-de\/capabilities\/chatbots\"><div class=\"banner-row d-flex flex-wrap\"><div class=\"media-row\"><div class=\"media-col\"><div class=\"banner-img-container\"><img decoding=\"async\" class=\"rounded banner-img\" src=\"https:\/\/www.genesys.com\/media\/BFD-Homepage-Mini-Banner.png\" height=\"80\" width=\"136\" alt=\"Bfd homepage mini banner\"><\/div><\/div><\/div><div class=\"content-row d-flex align-items-center\"><div class=\"content-col d-flex flex-column\"><p class=\"h5 mb-0 title\">Genesys Cloud Agentic Virtual Agent ist da<\/p><\/div><div class=\"btn-container mt-0\"><div class=\"btn btn-secondary small chevron\">Entdecken Sie die M\u00f6glichkeiten<\/div><\/div><\/div><\/div><\/a><\/div><style type='text\/css'>\r .bfd-bg .inner-banner { -webkit-box-shadow: var(--ob-box-shadow) !important; box-shadow: var(--ob-box-shadow) !important; margin:1rem 0; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220;][vc_row][vc_column]<div class=\"component-customer-carousel logos-only compressed-logos\" data-layout=\"logos-only\" data-count=\"5\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Fanatics story\" title=\"Fanatics\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/fanatics\"><img decoding=\"async\" class=\"company-logo\" alt=\"Fanatics, customer experience, genesys cloud\" src=\"https:\/\/www.genesys.com\/media\/Fanatics_logox300.png\" width=\"300\" height=\"64\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View HSBC story\" title=\"HSBC\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/hsbc\"><img decoding=\"async\" class=\"company-logo\" alt=\"Hsbc logo\" src=\"https:\/\/www.genesys.com\/media\/HSBC-Logo.svg\" width=\"316\" height=\"85\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Nestl\u00e9 story\" title=\"Nestl\u00e9\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/nestle\"><img decoding=\"async\" class=\"company-logo\" alt=\"Nestl logo 49915638706 o\" src=\"https:\/\/www.genesys.com\/media\/nestl-logo_49915638706_o.png\" width=\"781\" height=\"800\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Siemens Healthineers story\" title=\"Siemens Healthineers\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/siemens-healthineers\"><img decoding=\"async\" class=\"company-logo\" alt=\"Siemens healthineers logo x250\" src=\"https:\/\/www.genesys.com\/media\/Siemens-Healthineers-logo-x250.png\" width=\"250\" height=\"61\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Vodafone story\" title=\"Vodafone\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/vodafone\"><img decoding=\"async\" class=\"company-logo\" alt=\"Vodafone germany logo x250\" src=\"https:\/\/www.genesys.com\/media\/Vodafone_Germany-Logo-x250.png\" width=\"250\" height=\"64\"><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_advbg=&#8220;html5video&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220;][vc_row][vc_column offset=&#8220;vc_col-md-offset-3 vc_col-md-6&#8243;][vc_column_text]<\/p>\n<h2 class=\"h4\" style=\"text-align: center;\">Genesys Cloud AI<\/h2>\n<h3 class=\"h2\" style=\"text-align: center;\">KI f\u00fcr alle, denen die Customer\u00a0Experience am Herzen liegt<\/h3>\n<p class=\"h5\" style=\"text-align: center;\">Orchestrierung von Mitarbeitern und KI mit Fokus auf Ihren Kunden<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"links-container component-links-roulette\"><div class=\"row\"><div class=\"col-md-6 links-col main-col\"><div class=\"gray-line-indicator\"><\/div><div class=\"link-items-container\"><div class=\"link-item active\" data-key=\"0\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev chevron-only\" href=\"https:\/\/www.genesys.com\/de-de\/capabilities\/chatbots\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Automatisierung, die sich menschlich anf\u00fchlt<\/h3><p class=\"text-16 link-desc\">Erf\u00fcllen Sie komplexe Kundenanforderungen mit KI-Agenten, die \u00fcber verschiedene Erlebnisse hinweg denken, handeln und sich anpassen.<\/p><\/div><div class=\"card-footer mt-1 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small link-cta-label btn btn-secondary chevron only\"><\/div><\/div><\/div><\/a><\/div><div class=\"link-item\" data-key=\"1\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev chevron-only\" href=\"https:\/\/www.genesys.com\/de-de\/capabilities\/copilots\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Effizientere Erlebnisse f\u00fcr Kunden und Mitarbeiter<\/h3><p class=\"text-16 link-desc\">G\u00f6nnen Sie Ihrem Team einen KI-Partner, mit dem es Zeit sparen, reibungslos arbeiten und bessere Ergebnisse erzielen kann.<\/p><\/div><div class=\"card-footer mt-1 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small link-cta-label btn btn-secondary chevron only\"><\/div><\/div><\/div><\/a><\/div><div class=\"link-item\" data-key=\"2\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev chevron-only\" href=\"https:\/\/www.genesys.com\/de-de\/capabilities\/customer-journey-management\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Optimierung von Customer Journeys in Echtzeit<\/h3><p class=\"text-16 link-desc\">Verfolgen, messen und verbessern Sie ganzheitliche Erlebnisse mit intelligenten, KI-gest\u00fctzten Einblicken.<\/p><\/div><div class=\"card-footer mt-1 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small link-cta-label btn btn-secondary chevron only\"><\/div><\/div><\/div><\/a><\/div><div class=\"link-item\" data-key=\"3\"><a class=\"component card w-100 vertical text-start shadow item-link-card cta-btn-chev chevron-only\" href=\"https:\/\/www.genesys.com\/de-de\/capabilities\/integrations-apps\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Vernetzung von Erlebnissen im gesamten Unternehmen<\/h3><p class=\"text-16 link-desc\">Verbessern Sie jedes Erlebnis mit einer einheitlichen Plattform, die Daten, Tools und Systeme miteinander verbindet.<\/p><\/div><div class=\"card-footer mt-1 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small link-cta-label btn btn-secondary chevron only\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><div class=\"col-md-6 links-col media-col\"><img decoding=\"async\" data-img-key=\"0\" class=\"link-image active\" src=\"https:\/\/www.genesys.com\/media\/Deliver-automation-that-feels-human-thumbnail-hidef.png\" width=\"792\" height=\"738\" alt=\"Deliver automation that feels human thumbnail hidef\"><img decoding=\"async\" data-img-key=\"1\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/Make-every-experience-more-efficient-thumbnail-hidef.png\" width=\"792\" height=\"738\" alt=\"Make every experience more efficient thumbnail hidef\"><img decoding=\"async\" data-img-key=\"2\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/Optimize-customer-journeys-in-real-time-thumbnail-hidef.png\" width=\"792\" height=\"738\" alt=\"Optimize customer journeys in real time thumbnail hidef\"><img decoding=\"async\" data-img-key=\"3\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/Connect-experiences-across-the-enterprise-thumbnail-hidef.png\" width=\"792\" height=\"738\" alt=\"Connect experiences across the enterprise thumbnail hidef\"><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;1\/2&#8243; offset=&#8220;vc_col-md-6&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2>Ein zuverl\u00e4ssiger Marktf\u00fchrer f\u00fcr die Customer Experience von heute<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-end\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"https:\/\/www.genesys.com\/de-de\/resources\/analysts-and-users-agree-genesys-cloud-cx-leading-contact-center-platform\" target=\"\" rel=\"\">Fakten, die \u00fcberzeugen<\/a><\/div>[\/vc_column][\/vc_row][vc_row r_scrollable=&#8220;yes&#8220; r_scrollable_on=&#8220;sm&#8220; el_class=&#8220;row-gap-4&#8243;][vc_column width=&#8220;1\/3&#8243;][vc_column_text ct_style=&#8220;stat&#8220; css=&#8220;&#8220;]<\/p>\n<p class=\"h1\">\u00dcber 25<\/p>\n<p class=\"h5\">Jahre Erfahrung<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text ct_style=&#8220;stat&#8220; css=&#8220;&#8220;]<\/p>\n<p class=\"h1\">\u00dcber 8.000<\/p>\n<p class=\"h5\">Kunden weltweit<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text ct_style=&#8220;stat&#8220; css=&#8220;&#8220;]<\/p>\n<p class=\"h1\">In \u00fcber 100<\/p>\n<p class=\"h5\">L\u00e4ndern daheim<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text ct_style=&#8220;stat&#8220; css=&#8220;&#8220;]<\/p>\n<p class=\"h1\">\u00dcber 7\u00a0Mrd.<\/p>\n<p class=\"h5\">Konversationen betreut pro Quartal<sup>1<\/sup><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text ct_style=&#8220;stat&#8220; css=&#8220;&#8220;]<\/p>\n<p class=\"h1\">54<\/p>\n<p class=\"h5\">Tage im Durchschnitt bis zur Einsatzbereitschaft beim Kunden<sup>1<\/sup><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text ct_style=&#8220;stat&#8220; css=&#8220;&#8220;]<\/p>\n<p class=\"h1\">\u00dcber 30<\/p>\n<p class=\"h5\">Compliance-Zertifizierungen<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8220;&#8220;]<\/p>\n<p class=\"text-12\"><sup>1<\/sup> Stand: 3. Quartal des Gesch\u00e4ftsjahres 2026<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8220;vc_col-md-offset-3 vc_col-md-6&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2 style=\"text-align: center;\">Kundentreue entscheidet \u00fcber den Gesch\u00e4ftserfolg<\/h2>\n<p class=\"h5\" style=\"text-align: center;\">Genesys hilft den weltweit gr\u00f6\u00dften Marken dabei, treue Kunden zu gewinnen und langfristig zu halten.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8220;yes&#8220;][vc_column width=&#8220;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"\/de-de\/customer-stories\/virgin-atlantic\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"300\" height=\"72\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/virgin-atlantic-x300-1.webp\" alt=\"virgin-atlantic-x300\" ><\/div><div class=\"card-body\"><h3 class=\"h4\">CSAT-Steigerung um 25\u00a0Punkte<br \/>\n10\u00a0% mehr Konversationen<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8220;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"\/customer-stories\/best-buy-canada\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"840\" height=\"217\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/Best-Buy-Geek-Squad-logo-lock-up.png\" alt=\"Best Buy Canada - Geek Squad logo\" ><\/div><div class=\"card-body\"><h3 class=\"h4\">60\u00a0% der Anrufe durch KI beantwortet<br \/>\n20\u00a0% niedrigere Kosten<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8220;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start logo  chevron-only  \" href=\"\/customer-stories\/engie-australia-new-zealand\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   logo\"><img decoding=\"async\" width=\"840\" height=\"294\" class=\"card-img-top logo\" src=\"https:\/\/www.genesys.com\/media\/ENGIE-logo-optimized.png\" alt=\"ENGIE-logo-optimized\" ><\/div><div class=\"card-body\"><h3 class=\"h4\">75\u00a0% h\u00f6herer NPS<br \/>\n40\u00a0% weniger manueller Aufwand<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;1\/2&#8243; offset=&#8220;vc_col-md-5&#8243;][vc_single_image image=&#8220;550880&#8243; css=&#8220;&#8220; rounded_corners=&#8220;rounded-xs&#8220; si_alt_text=&#8220;Genesys l\u00e4sst sich in Salesforce, ServiceNow und das umfassendste Partner-\u00d6kosystem im CX-Bereich integrieren.&#8220;][\/vc_column][vc_column width=&#8220;1\/2&#8243; elemental_order=&#8220;order-2&#8243; offset=&#8220;vc_col-md-offset-1&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2>Die CX-L\u00f6sung f\u00fcr alle wichtigen Systeme<\/h2>\n<p>Genesys l\u00e4sst sich in Salesforce, ServiceNow und das umfassendste Partner-\u00d6kosystem im CX-Bereich integrieren.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/de-de\/capabilities\/integrations-apps\" target=\"\" rel=\"\">Integrationen erkunden<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;1\/2&#8243; elemental_order=&#8220;order-2&#8243; offset=&#8220;vc_col-md-5&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2>Entdecken Sie die neue Experience Economy<\/h2>\n<p>KI definiert ganz neu, wie wir Customer Experience messen. Lernen Sie die neuen Kennzahlen kennen, die Kundenzufriedenheit in direkte Verbindung mit dem Gesch\u00e4ftsergebnis bringen.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/de-de\/experience-orchestration\" target=\"\" rel=\"\">Mehr erfahren<\/a><\/div>[\/vc_column][vc_column width=&#8220;1\/2&#8243; offset=&#8220;vc_col-md-offset-1 vc_col-md-5&#8243;][vc_single_image image=&#8220;615746&#8243; css=&#8220;&#8220; rounded_corners=&#8220;rounded-xs&#8220;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=&#8220;gutter-small&#8220; equal_height=&#8220;yes&#8220;][vc_column offset=&#8220;vc_col-md-6&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<p class=\"eyebrow\">THEMEN IM TREND<\/p>\n<h2>CX-Expertise, die Sie nicht im Stich l\u00e4sst<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8220;order-5&#8243; offset=&#8220;vc_col-md-offset-1 vc_col-md-5&#8243;][\/vc_column][vc_column el_class=&#8220;mt-md-2&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/de-de\/resources\/the-cx-playbook-for-the-agentic-era\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"495\" height=\"360\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/LP-Thumbnail_The-CX-Playbook-for-the-Agentic-Era_DE-DE.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p class=\"assettag\">E-Book<\/p>\n<h3>Das CX-Playbook f\u00fcr das agentische Zeitalter<\/h3>\n<p class=\"text-20\"><span class=\"TextRun SCXW83244123 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun CommentHighlightHovered SCXW83244123 BCX0\">Sehen Sie, wie f\u00fchrende Marken <\/span><span class=\"NormalTextRun CommentHighlightHovered SCXW83244123 BCX0\">KI<\/span><span class=\"NormalTextRun CommentHighlightHovered SCXW83244123 BCX0\"> f\u00fcr nahtlose, ergebnisorientierte Journeys nutzen<\/span><\/span><span class=\"TextRun SCXW83244123 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun CommentStart CommentHighlightHovered SCXW83244123 BCX0\">.<\/span> <\/span><\/p>\n<\/div><div class=\"justify-content-end btn-container mt-2\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8220;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"\/de-de\/webinars\/five-trends-reshaping-customer-experience-in-2026\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"824\" height=\"528\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Trends-824x528-1.png\" alt=\"Trends 824x528\" ><\/div><div class=\"card-body\"><p class=\"assettag\">WEBINAR<\/p>\n<h4 class=\"h6\">F\u00fcnf Trends, die das Kundenerlebnis im Jahr 2026 neu gestalten werden<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8220;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"\/de-de\/resources\/state-of-cx\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx-mm-notext.png\" alt=\"state-of-cx-mm-notext\" ><\/div><div class=\"card-body\"><p class=\"assettag\">Bericht<\/p>\n<h4 class=\"h6\">Bericht zum aktuellen Stand der Customer Experience<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8220;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"de-de\/resources\/contact-center-buyers-guide\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" alt=\"820x464-Resource Thumbnail-Ebook-Buyers Guide for AI and CX\" ><\/div><div class=\"card-body\"><p class=\"assettag\">E-Book<\/p>\n<h4 class=\"h6\">CX- und KI-Leitfaden f\u00fcr Eink\u00e4ufer\u00a02026<\/h4>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column offset=&#8220;vc_col-md-5 vc_col-xs-12&#8243; el_class=&#8220;d-flex flex-row flex-wrap&#8220;][vc_column_text css=&#8220;&#8220; el_class=&#8220;col-12 col-md-6 col-lg-12 col-xl-12&#8243;]<\/p>\n<p class=\"eyebrow\">Empfehlungen, auf die Sie vertrauen k\u00f6nnen<\/p>\n<h2>Analysten und Anwender sind sich einig \u2013 Genesys ist Spitzenreiter<\/h2>\n<p class=\"text-22\">Sowohl von Analysten als auch von Benutzern als f\u00fchrend anerkannt. Dies setzt Ma\u00dfst\u00e4be bei L\u00f6sungen f\u00fcr die Kundenbindung.<\/p>\n<p>[\/vc_column_text][vc_row_inner equal_height=&#8220;yes&#8220; el_class=&#8220;align-content-end col-md-6 col-lg-12 col-xl-12 row-gap-1 mt-2 mt-md-0&#8243;][vc_column_inner width=&#8220;1\/5&#8243; offset=&#8220;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8220;604444&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220;][\/vc_column_inner][vc_column_inner width=&#8220;1\/5&#8243; offset=&#8220;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8220;604438&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220;][\/vc_column_inner][vc_column_inner width=&#8220;1\/5&#8243; offset=&#8220;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8220;604445&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220;][\/vc_column_inner][vc_column_inner width=&#8220;1\/5&#8243; offset=&#8220;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8220;604441&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220;][\/vc_column_inner][vc_column_inner width=&#8220;1\/5&#8243; offset=&#8220;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8220;604439&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220;][\/vc_column_inner][vc_column_inner width=&#8220;1\/5&#8243; offset=&#8220;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8220;604443&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220;][\/vc_column_inner][vc_column_inner width=&#8220;1\/5&#8243; offset=&#8220;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8220;604440&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220;][\/vc_column_inner][vc_column_inner width=&#8220;1\/5&#8243; offset=&#8220;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8220;604442&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220;][\/vc_column_inner][vc_column_inner width=&#8220;1\/5&#8243; offset=&#8220;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8220;604447&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220;][\/vc_column_inner][vc_column_inner width=&#8220;1\/5&#8243; offset=&#8220;vc_col-xs-1\/5&#8243;][vc_single_image image=&#8220;604446&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column offset=&#8220;vc_col-md-offset-1 vc_col-md-6&#8243; el_class=&#8220;mt-2 mt-lg-0&#8243;]<a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/de-de\/resources\/critical-capabilities-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"824\" height=\"528\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/CC-25_Resource-landing-824x528-px-glass.png\" alt=\"CC '25_Resource landing-824x528-px-glass\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">2025 Gartner\u00ae Critical Capabilities for Contact Center as a Service<\/p>\n<p>Genesys war der einzige Anbieter, der in 3 von 5 Anwendungsf\u00e4llen auf Platz 1 eingestuft wurde<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a><a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/de-de\/resources\/idc-marketscape-worldwide-general-purpose-conversational-ai-platforms-vendor-assessment\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"586\" height=\"368\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/chunker-IDC-MarketSpace-analysts_agree.png\" alt=\"chunker-IDC MarketSpace-analysts_agree\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">IDC MarketScape: Weltweite Bewertung von Anbietern von Mehrzweckplattformen mit dialogorientierter KI 2025<\/p>\n<p>Genesys im Bereich Mehrzweckplattformen mit dialogorientierter KI von IDC MarketScape als ein Leader genannt<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a><a class=\"component card w-100 bgc-lgray horizontal text-start thumbnail  chevron-only  \" href=\"\/de-de\/resources\/the-forrester-wave-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"row align-items-start\"><div class=\"col-12 col-md-5 col-lg-6 \"><div class=\"thumbnail-col thumbnail\"><img decoding=\"async\" width=\"821\" height=\"465\" class=\"card-img thumbnail\" src=\"https:\/\/www.genesys.com\/media\/MVP-Hompage-820x464-1.png\" alt=\"MVP Hompage - 820x464\" ><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body ps-0\"><p class=\"h6\">The Forrester Wave\u2122: Contact Center As A Service Platforms, Bericht Q2 2025<\/p>\n<p>Genesys wurde von Forrester in CCaaS als \u201eLeader\u201c ausgezeichnet<\/p>\n<\/div><div class=\"card-footer ps-0 text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8220;bgc-white&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row el_class=&#8220;forced-modern&#8220;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-glass centered cta-text-start  vc_custom_1771915753412\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  style=\"--ob-bg-mobile:url(https:\/\/www.genesys.com\/media\/CTA-banner_mobile-homepage.png);\"  href=\"#getStartedBox\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-4\"><div class=\"content-container\"><h2 class=\"h3 text-balance\">Sehen Sie Genesys\u00a0Cloud in Aktion<\/h2>\n<p>Sprechen Sie mit einem Experten, um aus erster Hand zu erfahren, wie Sie noch heute f\u00fcr dauerhafte Kundentreue und sp\u00fcrbare Effizienzsteigerungen sorgen k\u00f6nnen.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Jetzt loslegen<\/div><\/div><\/div><\/div><\/a><style type='text\/css'>\r .forced-modern .component-cta-block .card-body { padding: 1rem 2.5rem; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220; el_class=&#8220;pt-md-3&#8243; css=&#8220;.vc_custom_1772143784380{background-image: url(https:\/\/www.genesys.com\/media\/Hero-BG-gradiant_homepage_gray.png?id=615352) !important;}&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220;] DIE KI-PLATTFORM F\u00dcR DIE CUSTOMER EXPERIENCE IN UNTERNEHMEN Loyale Kunden. Effiziente Teams. Das zeichnet eine gelungene Customer Experience aus. Gestalten Sie bessere Erlebnisse mit KI, die versteht, was Ihre Kunden w\u00fcnschen\u00a0\u2013 und wie Ihr Unternehmen arbeitet.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;615649&#8243; alignment=&#8220;right&#8220; css=&#8220;&#8220; el_class=&#8220;d-md-block d-none&#8220;][vc_single_image image=&#8220;616243&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220; el_class=&#8220;d-block [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":543483,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-87251","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/87251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/comments?post=87251"}],"version-history":[{"count":26,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/87251\/revisions"}],"predecessor-version":[{"id":628555,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/87251\/revisions\/628555"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media\/543483"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=87251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}