{"id":247094,"date":"2020-01-23T16:14:23","date_gmt":"2020-01-24T00:14:23","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=247094"},"modified":"2026-04-09T14:10:47","modified_gmt":"2026-04-09T21:10:47","slug":"pricing","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/de-de\/pricing","title":{"rendered":"Preis\u00fcbersicht"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8220;enable&#8220; background_color=&#8220;bgc-lgray&#8220; m_background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22561993%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_bottom%22%3A%220%22%7D%5D&#8220;][vc_row][vc_column offset=&#8220;vc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h1 style=\"text-align: center;\">Preis\u00fcbersicht f\u00fcr Genesys Cloud\u00a0CX<\/h1>\n<p class=\"text-22 font-weight-normal\" style=\"text-align: center;\">W\u00e4hlen Sie die passenden KI-gest\u00fctzten Funktionen f\u00fcr die Experience Orchestration und das richtige Preismodell f\u00fcr Ihr Unternehmen. Einfach, transparent und flexibel.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"pricing-filter-toggle\">Filtern<\/div><div class=\"pricing-filter\"><div class=\"currency-control\"><span>W\u00e4hrung:<\/span><select class=\"pricing-select shadow mb-0\" ><option value=\"USD\">USD<\/option><option value=\"CAD\">CAD<\/option><option value=\"GBP\">GBP<\/option><option value=\"EUR\">EUR<\/option><option value=\"JPY\">JPY<\/option><option value=\"AUD\">AUD<\/option><option value=\"NZD\">NZD<\/option><option value=\"ZAR\">ZAR<\/option><\/select><\/div><div class=\"license-group dropdown\"><label class=\"form-label\">Lizenztyp:<\/label><button class=\"btn shadow\"\n                type=\"button\"\n                data-bs-toggle=\"dropdown\"\n                aria-expanded=\"false\">Einzellizenz<\/button><ul class=\"dropdown-menu bgc-glass rounded\"><li>\n    <button class=\"dropdown-item\" type=\"button\" data-value=\"named\">\n        <strong>Einzellizenz<\/strong>\n        <small>Lizenz, die an einen bestimmten, identifizierbaren Benutzer gebunden ist<\/small>\n    <\/button>\n    <\/li><li>\n    <button class=\"dropdown-item\" type=\"button\" data-value=\"concurrent\">\n        <strong>Lizenz f\u00fcr gleichzeitige Nutzung<\/strong>\n        <small>Lizenz basierend auf gleichzeitiger aktiver Nutzung<\/small>\n    <\/button>\n    <\/li><li>\n    <button class=\"dropdown-item\" type=\"button\" data-value=\"hourly\">\n        <strong>Interaktionen pro Stunde<\/strong>\n        <small>Abrechnung nur f\u00fcr die Zeit, die f\u00fcr die Bearbeitung von Interaktionen aufgewendet wird<\/small>\n    <\/button>\n    <\/li><\/ul><input type=\"hidden\" name=\"license_type\" value=\"named\"><\/div><\/div>\n    <div class=\"row pricing-row mt-0 gutter-small\">\n    <div class=\"col-12 col-md-6 col-lg-3\">\n        <div class=\"component card pricing-card bgc-glass w-100 h-100  vertical text-left thumbnail mini \">\n        <div class=\"card-header bg-transparent border-0 p-0 mb-1\">\n\n        <div class=\"pricing-ed-title\">\n        <h2 class=\"h5\">Genesys Cloud CX 1<\/h2>\n        <p>F\u00fcr Voice Contact Center<\/p>\n        <\/div>\n\n        <div class=\"mprice\" id=\"gc1\"><div class=\"price-group\"><span class=\"price\">$75<\/span> <span class=\"symbol\">USD<\/span><\/div><div class=\"currency-label\"><div class=\"monthly\">pro Benutzer\/Monat, wird j\u00e4hrlich in Rechnung gestellt<\/div><\/div><\/div>\n\n        <div class=\"btn-container\"><a class=\"btn-reverse me-1 btn shadow btn-primary get-started-cta\" data-target=\"gc1\" href=\"#get-started\" target=\"\" rel=\"\">Individuelle Preise erhalten<\/a><\/div>\n        <\/div>\n        <div class=\"mobile-control\" data-active=\"Details ausblenden\" data-default=\"Details anzeigen\">Details anzeigen<\/div>\n        <div class=\"card-body\">\n        <h3 class=\"h6\">Enth\u00e4lt<\/h3>\n<ul>\n<li>Sprachkanal<\/li>\n<li>Anruf-Routing<\/li>\n<li>Sprachaktivierte IVR<\/li>\n<li>Ausgehende Kampagnen<\/li>\n<li>Analysen und Berichte<\/li>\n<li>Unified Communications<\/li>\n<li>Aufzeichnung von Interaktionen<\/li>\n<li class=\"token\">Wissen<\/li>\n<li class=\"token\">Native Bots<\/li>\n<li class=\"token\">Vorausschauende Interaktion\u00a0\u2013 Predictive Engagement<\/li>\n<li class=\"token\">Vorausschauendes Routing<\/li>\n<li class=\"token\">Agent Copilot<\/li>\n<\/ul>\n\n        <\/div>\n        <div class=\"card-footer\"><p><a href=\"https:\/\/www.genesys.com\/de-de\/pricing#comparison-matrix\">Vollst\u00e4ndige Planmerkmale anzeigen<\/a><\/p><\/div>\n        <\/div>\n\n    <\/div>\n    <div class=\"col-12 col-md-6 col-lg-3\">\n        <div class=\"component card pricing-card bgc-glass w-100 h-100  vertical text-left thumbnail mini \">\n        <div class=\"card-header bg-transparent border-0 p-0 mb-1\">\n        <div class=\"pricing-ed-title\">\n        <h2 class=\"h5\">Genesys Cloud CX 2<\/h2>\n        <p>F\u00fcr Omnichannel Contact Center mit integrierter Qualit\u00e4tssicherung und Compliance<\/p>\n        <\/div>\n\n        <div class=\"mprice\" id=\"gc2\"><div class=\"price-group\"><span class=\"price\">$115<\/span> <span class=\"symbol\">USD<\/span><\/div><div class=\"currency-label\"><div class=\"monthly\">pro Benutzer\/Monat, wird j\u00e4hrlich in Rechnung gestellt<\/div><\/div><\/div>\n\n        <div class=\"btn-container\"><a class=\"btn-reverse me-1 btn shadow btn-primary get-started-cta\" data-target=\"gc2\" href=\"#get-started\" target=\"\" rel=\"\">Individuelle Preise erhalten<\/a><\/div>\n        <\/div>\n        <div class=\"mobile-control\" data-active=\"Details ausblenden\" data-default=\"Details anzeigen\">Details anzeigen<\/div>\n        <div class=\"card-body\">\n        <h3 class=\"h6\">Enth\u00e4lt<\/h3>\n<ul>\n<li>Digitale Kan\u00e4le<\/li>\n<li>Sprachkanal<\/li>\n<li>Omnichannel-Routing<\/li>\n<li>Sprachaktivierte IVR<\/li>\n<li>Ausgehende Kampagnen<\/li>\n<li>Analysen und Berichte<\/li>\n<li>Unified Communications<\/li>\n<li>Qualit\u00e4tssicherung und Compliance<\/li>\n<li class=\"token\">Wissen<\/li>\n<li class=\"token\">Native Bots<\/li>\n<li class=\"token\">Vorausschauende Interaktion\u00a0\u2013 Predictive Engagement<\/li>\n<li class=\"token\">Vorausschauendes Routing<\/li>\n<li class=\"token\">Agent Copilot<\/li>\n<\/ul>\n\n        <\/div>\n        <div class=\"card-footer\"><p><a href=\"https:\/\/www.genesys.com\/de-de\/pricing#comparison-matrix\">Vollst\u00e4ndige Planmerkmale anzeigen<\/a><\/p><\/div>\n        <\/div>\n    <\/div>\n    <div class=\"col-12 col-md-6 col-lg-3\">\n        <div class=\"component card pricing-card bgc-glass w-100 h-100  vertical text-left thumbnail mini \">\n        <div class=\"card-header bg-transparent border-0 p-0 mb-1\">\n        <div class=\"pricing-ed-title\">\n        <h2 class=\"h5\">Genesys Cloud CX 3<\/h2>\n        <p>F\u00fcr Omnichannel Contact Center mit vollem WEM-Funktionsumfang<\/p>\n        <\/div>\n\n        <div class=\"mprice\" id=\"gc3\"><div class=\"price-group\"><span class=\"price\">$155<\/span> <span class=\"symbol\">USD<\/span><\/div><div class=\"currency-label\"><div class=\"monthly\">pro Benutzer\/Monat, wird j\u00e4hrlich in Rechnung gestellt<\/div><\/div><\/div>\n\n        <div class=\"btn-container\"><a class=\"btn-reverse me-1 btn shadow btn-primary get-started-cta\" data-target=\"gc3\" href=\"#get-started\" target=\"\" rel=\"\">Individuelle Preise erhalten<\/a><\/div>\n        <\/div>\n        <div class=\"mobile-control\" data-active=\"Details ausblenden\" data-default=\"Details anzeigen\">Details anzeigen<\/div>\n        <div class=\"card-body\">\n        <h3 class=\"h6\">Enth\u00e4lt<\/h3>\n<ul>\n<li>Digitale Kan\u00e4le<\/li>\n<li>Sprachkanal<\/li>\n<li>Omnichannel-Routing<\/li>\n<li>Sprachaktivierte IVR<\/li>\n<li>Ausgehende Kampagnen<\/li>\n<li>Analysen und Berichte<\/li>\n<li>Unified Communications<\/li>\n<li>Mitarbeiterperformance<\/li>\n<li>Ressourcenmanagement<\/li>\n<li>Qualit\u00e4tssicherung und Compliance<\/li>\n<li class=\"token\">Wissen<\/li>\n<li class=\"token\">Native Bots<\/li>\n<li class=\"token\">Vorausschauende Interaktion\u00a0\u2013 Predictive Engagement<\/li>\n<li class=\"token\">Vorausschauendes Routing<\/li>\n<li class=\"token\">Agent Copilot<\/li>\n<li class=\"token\">KI-gest\u00fctzte Prognosen und Planung<\/li>\n<li class=\"token\">Sprach- und Textanalyse<\/li>\n<\/ul>\n\n        <\/div>\n        <div class=\"card-footer\"><p><a href=\"https:\/\/www.genesys.com\/de-de\/pricing#comparison-matrix\">Vollst\u00e4ndige Planmerkmale anzeigen<\/a><\/p><\/div>\n        <\/div>\n    <\/div>\n    <div class=\"col-12 col-md-6 col-lg-3\">\n        <div class=\"component card pricing-card bgc-glass w-100 h-100  vertical text-left thumbnail mini \">\n        <div class=\"card-header bg-transparent border-0 p-0 mb-1\">\n        <div class=\"pricing-ed-title\">\n        <h2 class=\"h5\">Genesys Cloud CX 4<\/h2>\n        <p>F\u00fcr Omnichannel-Kontaktzentren, die mehr KI-Erfahrung zum besten Preis-Leistungs-Verh\u00e4ltnis w\u00fcnschen<\/p>\n        <\/div>\n\n        <div class=\"mprice\" id=\"gc4\"><div class=\"price-group\"><span class=\"price\">$240<\/span> <span class=\"symbol\">USD<\/span><\/div><div class=\"currency-label\"><div class=\"monthly\">pro Benutzer\/Monat, wird j\u00e4hrlich in Rechnung gestellt<\/div><\/div><\/div>\n\n        <div class=\"btn-container\"><a class=\"btn-reverse me-1 btn shadow btn-primary get-started-cta\" data-target=\"gc4\" href=\"#get-started\" target=\"\" rel=\"\">Individuelle Preise erhalten<\/a><\/div>\n        <\/div>\n        <div class=\"mobile-control\" data-active=\"Details ausblenden\" data-default=\"Details anzeigen\">Details anzeigen<\/div>\n        <div class=\"card-body\">\n        <h3 class=\"h6\">Enth\u00e4lt<\/h3>\n<ul>\n<li>Agent Copilot<\/li>\n<li>Kundenreise-Management<\/li>\n<li class=\"dynamic-lic\" data-name=\"30 KI-Erfahrungstoken pro benanntem Agenten\" data-con=\"39 KI-Erfahrungstoken pro gleichzeitigen Agenten\">30 KI-Erfahrungstoken pro benanntem Agenten<\/li>\n<li>Digitale Kan\u00e4le<\/li>\n<li>Sprachkanal<\/li>\n<li>Omnichannel-Routing<\/li>\n<li>Sprachgesteuertes IVR<\/li>\n<li>Ausgehende Kampagnen<\/li>\n<li>Analytik und Reporting<\/li>\n<li>Vereinheitlichte Kommunikation<\/li>\n<li>Mitarbeiterleistung<\/li>\n<li>Ressourcenmanagement<\/li>\n<li>Qualit\u00e4tssicherung und Compliance<\/li>\n<li>Wissensmanagement<\/li>\n<li>Prognosen und Planung<\/li>\n<li>Sprach- und Textanalyse<\/li>\n<li class=\"token\">Virtuelle Agenten<\/li>\n<li class=\"token\">Native Bots<\/li>\n<li class=\"token\">Pr\u00e4diktives Engagement<\/li>\n<li class=\"token\">Pr\u00e4diktives Routing<\/li>\n<li class=\"token\">Social Listening und Engagement<\/li>\n<li class=\"token\">Supervisor Copilot<\/li>\n<li class=\"token\">Virtueller Supervisor<\/li>\n<\/ul>\n\n        <\/div>\n        <div class=\"card-footer\"><p><a href=\"https:\/\/www.genesys.com\/de-de\/pricing#comparison-matrix\">Vollst\u00e4ndige Planmerkmale anzeigen<\/a><\/p><\/div>\n        <\/div>\n    <\/div>\n    <\/div>\n    [\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; css=&#8220;.vc_custom_1741826947277{padding-top: 2rem !important;padding-bottom: 0px !important;}&#8220;][vc_row][vc_column]<div class=\"row\">\n        <div class=\"col-12 col-md-8 col-lg-6\"><p class=\"token before font-weight-medium\">Alle Pl\u00e4ne sind nativ mit sofort einsatzbereiten Genesys Cloud AI-Funktionen aktiviert. <a href=\"https:\/\/www.genesys.com\/de-de\/capabilities\/ai-and-automation\">Genesys Cloud AI<\/a> Experience-Token sind f\u00fcr bestimmte Funktionen erforderlich. 250 benannte \/ 350 gleichzeitige Token pro Organisation\/Monat enthalten.<\/p>\n<p class=\"text-14\">Diese Seite dient nur zu Informationszwecken und kann sich \u00e4ndern. Die angezeigten Preise basieren auf einer j\u00e4hrlichen Verpflichtung. Eine nutzungsbasierte Preisgestaltung kann gelten. Kontaktieren Sie einen Genesys-Experten f\u00fcr detaillierte Preisinformationen.<\/p>\n<\/div>\n        <div class=\"col-12 col-md-4 col-lg-6 text-center text-md-end\">\n        <div class=\"explore-edition gc-version\">\n            <p class=\"eyebrow mb-0\">Explore other editions<\/p>\n            <div class=\"btn-container\">\n                <a role=\"button\" class=\"arrow\" href=\"https:\/\/www.genesys.com\/de-de\/pricing\/digital\" target=\"\" rel=\"\">Genesys Cloud CX Digital<\/a>\n            <\/div>\n        <\/div>\n        <div class=\"explore-edition gc-d-version\">\n            <p class=\"eyebrow mb-0\">Explore other editions<\/p>\n            <div class=\"btn-container\">\n                <a role=\"button\" class=\"arrow\" href=\"https:\/\/www.genesys.com\/de-de\/pricing\" target=\"\" rel=\"\">Genesys Cloud CX<\/a>\n            <\/div>\n        <\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column offset=&#8220;vc_col-lg-offset-1 vc_col-lg-10&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"#get-started\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack cta-tiny-padding card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"821\" height=\"548\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/GC-CX4_Blog-image_820x548-1.png\" alt=\"Genesys Cloud CX 4, AI, customer experience, personalization\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p class=\"text-16 genesys-ai-icon\"><img decoding=\"async\" style=\"height: 32px; vertical-align: bottom;\" src=\"\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-card\/ai-token_icon.svg\" \/> Alle Pl\u00e4ne sind nativ aktiviert<\/p>\n<h2>Einsatzbereite Genesys Cloud AI<\/h2>\n<p>Alle Pl\u00e4ne beinhalten native Genesys Cloud AI-Funktionen. F\u00fcr bestimmte Funktionen sind Genesys Cloud Al Experience-Token erforderlich. Einige Token pro Organisation und Monat sind enthalten. Kontaktieren Sie uns noch heute, um die richtige Menge f\u00fcr Ihr Unternehmen zu ermitteln.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"arrow arrow-secondary\">Kontaktieren Sie einen Genesys-Experten f\u00fcr weitere Informationen<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row el_id=&#8220;comparison-matrix&#8220;][vc_column width=&#8220;2\/3&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2>Versionen und Funktionen vergleichen<\/h2>\n<p>W\u00e4hlen Sie die passenden Funktionen und native\u00a0KI <img decoding=\"async\" style=\"height: 24px; vertical-align: sub;\" src=\"\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\" \/> f\u00fcr Ihre Genesys Cloud.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"faq-module-container pricing-grid-group\" data-display=\"accordion\">        \n    <div class=\"faq-module-content custom-accordion\" data-opened=\"1\">\n        <div class=\"row-100 justify-content-md-center content-item faq-item accordion-opened\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question title h5\">Kernfunktionen<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX\u00a01<\/th>\n                            <th>Genesys Cloud CX\u00a02<\/th>\n                            <th>Genesys Cloud CX\u00a03<\/th>\n                            <th>Genesys Cloud CX\u00a04<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Umfassende Benutzeroberfl\u00e4che&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" data-trigger=\"hover focus click\" title=\"Stellen Sie Mitarbeitern, Vorgesetzten und Administratoren eine einzige Schnittstelle zur Verf\u00fcgung. Diese erm\u00f6glicht ihnen eine schnelle und einfache Umsetzung von mehr CX-, EX-, KI- , UCC- und digitalen Funktionen\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Digitale Kan\u00e4le&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Nahtlose Customer Journeys \u00fcber digitale Kan\u00e4le hinweg\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Sprachkanal&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Stellen Sie sicher, dass Sprachkan\u00e4le auch weiterhin eine Option bleiben und der Kontext \u00fcber alle Kan\u00e4le hinweg erhalten bleibt\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Omnichannel-Routing&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Leiten Sie Kundeninteraktionen nahtlos von jedem Kanal an den Mitarbeiter weiter, der am besten helfen kann\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Workforce Engagement Management&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Erschlie\u00dfen Sie den Wert Ihrer wertvollsten Ressource: Ihrer Mitarbeiter\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Unified Communications und Zusammenarbeit&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Bieten Sie eine nahtlose Zusammenarbeit im gesamten Unternehmen \u00fcber eine einzige Plattform\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Sprach- und Textanalyse&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Automatische Transkription, Analyse der Kundenzufriedenheit, Erkennung von Themen und Aufdeckung von Empathieverhalten der Agenten f\u00fcr tiefere Einblicke und mehr.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n       <div class=\"row-100 justify-content-md-center content-item faq-item\">\n    <div class=\"title-row\">\n        <h3 class=\"faq-question title h5\">Weniger Aufwand durch KI-gest\u00fctzte Automatisierung<\/h3>\n        <i class=\"fa-kit fa-chevron-down\"><\/i>\n    <\/div>\n    <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n        <div class=\"content-details\">\n            <table class=\"pricing-grid\">\n                <tr class=\"floating-header\">\n                    <th class=\"main\"><\/th>\n                    <th>Genesys Cloud CX\u00a01<\/th>\n                    <th>Genesys Cloud CX\u00a02<\/th>\n                    <th>Genesys Cloud CX\u00a03<\/th>\n                    <th>Genesys Cloud CX\u00a04<\/th>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">AI Studio&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"A centralized workspace in Genesys Cloud for designing, deploying, and governing your AI-powered experiences\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">AI Guides&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"An easy, versatile no-code interface where you design agentic flows using prompts, conversation transcripts, or process documents\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Virtuelle Agenten&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Erhalten Sie dynamische Gespr\u00e4che mit Themenwechsel, Kl\u00e4rung und automatischen Wissensantworten; sowie erweiterte Slot-Sammlung mit generativer KI.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Native Bots&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Bieten Sie schnellere automatisierte Antworten mit nativen, auf KI basierten Bots, die den Kontext verstehen\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Vorausschauende Interaktion\u00a0\u2013 Predictive Engagement&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Nutzen Sie KI, um Customer Journeys zu analysieren und proaktiv zum richtigen Zeitpunkt mit Kunden zu interagieren\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><span>Add-On<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Vorausschauendes Routing&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Nutzen Sie die Leistung von KI kanal\u00fcbergreifend, um Kunden mit den besten Mitarbeitern zusammenzubringen\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Wissensumgebung&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Verwandeln Sie Wissen in n\u00fctzliche Informationen, die f\u00fcr den Self-Service von Kunden genutzt werden k\u00f6nnen\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">Wissensoptimierung&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Erhalten Sie einen detaillierten Einblick in die Wissensnutzung und zu den Wissensl\u00fccken je nach Kanal, sodass die Wissensarbeiter die Wissensdatenbank optimieren k\u00f6nnen\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                    <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                <\/tr>\n                <tr class=\"grid\">\n                    <td class=\"main\">KI-Erfahrungstoken&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Alle Pl\u00e4ne sind nativ mit einsatzbereiten Genesys Cloud AI-Funktionen ausgestattet. F\u00fcr bestimmte Funktionen sind Tokens erforderlich.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                    <td colspan=\"3\"><p>250 benannte \/ 350 gleichzeitige Tokens pro Organisation\/Monat inbegriffen<\/p><\/td>\n                    <td><p>+30 benannte \/ +39 gleichzeitige Tokens pro Agent\/Monat<\/p><\/td>\n                <\/tr>\n                <tr class=\"grid group-row\">\n                    <td class=\"main\" colspan=\"5\">Agent Copilot&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Nutzen Sie KI, um Routineaufgaben zu automatisieren und Mitarbeiter w\u00e4hrend Gespr\u00e4chen zu informieren, damit sie weniger Zeit mit der Suche nach Informationen verbringen\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                <\/tr>\n                    <tr class=\"grid group-sub\">\n                        <td class=\"main\">KI-gest\u00fctzte Skripte und Abl\u00e4ufe&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Automatisch Agenten mit Formularen, Skripten, Werkzeugen und mehr ausstatten, um den Kunden zu ihrem gew\u00fcnschten Ergebnis zu f\u00fchren.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Eingeschlossen<\/span><\/td>\n                    <\/tr>\n                    <tr class=\"grid group-sub\">\n                        <td class=\"main\">Erweiterte Zusammenfassungen nach Interaktionen&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Beschleunigen Sie die Nachbearbeitung mit einer Zusammenfassung des Gespr\u00e4chs, dem Grund f\u00fcr die Kontaktaufnahme, der L\u00f6sung und den vorgeschlagenen Abschlusscodes.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Eingeschlossen<\/span><\/td>\n                    <\/tr>\n                    <tr class=\"grid group-sub\">\n                        <td class=\"main\">Automatisches Wissensaufdecken und Hervorheben von Antworten&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Reduzieren Sie manuelle Suchvorg\u00e4nge, indem Sie Kundeninteraktionen verfolgen und den Agenten im Bedarfsfall kritisches relevantes Wissen bereitstellen.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                        <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Eingeschlossen<\/span><\/td>\n                    <\/tr>\n\n            <\/table>\n        <\/div>\n    <\/div>\n<\/div>\n\n        <div class=\"row-100 justify-content-md-center content-item faq-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question title h5\">Sprechen Sie Kunden \u00fcber verschiedene Kan\u00e4le hinweg an<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX\u00a01<\/th>\n                            <th>Genesys Cloud CX\u00a02<\/th>\n                            <th>Genesys Cloud CX\u00a03<\/th>\n                            <th>Genesys Cloud CX\u00a04<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Web-Messaging, E-Mail, SMS und In-App-Messaging&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"L\u00f6sen Sie jede Kundensituation schnell unter Verwendung von asynchronem Messaging mit Rich Media, E-Mail und\/oder SMS\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Nachrichten von Drittanbietern&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Erreichen Sie Ihre Kunden auf den Plattformen, die sie bereits nutzen, zum Beispiel Facebook Messenger, X, Instagram, WhatsApp, Apple Messages for Business.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Soziales Zuh\u00f6ren und Engagement&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"H\u00f6ren Sie \u00fcber Schl\u00fcsselw\u00f6rter, Konten oder Hashtags hinweg mit KI-gest\u00fctzter Sentiment-Analyse, um \u00f6ffentliche Beitr\u00e4ge zu identifizieren, die eine Antwort ben\u00f6tigen. Alles wird \u00fcber denselben Agenten-Arbeitsbereich, das Routing und die Warteschlangenansatz wie bei anderen Interaktionen verwaltet.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Co-Browsing&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Sehen Sie, was Ihre Kunden sehen, und machen Sie die Interaktionen einfach und unkompliziert\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n\n                        <tr class=\"grid\">\n                            <td class=\"main\">Sprachaktivierte IVR&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"R\u00fcsten Sie Ihre Kunden mit einem mehrsprachigen, sprachgesteuerten IVR aus, um Probleme schneller zu l\u00f6sen.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Weiterleitung eingehender Sprachnachrichten (ACD)&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Profitieren Sie von den definierten Gesch\u00e4ftspriorit\u00e4ten Ihres Unternehmens, um Sprachinteraktionen zu segmentieren, zu ordnen und weiterzuleiten\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Automatischer R\u00fcckruf&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Bieten Sie Ihren Kunden zeitnahe oder f\u00fcr einen sp\u00e4teren Zeitpunkt vereinbarte R\u00fcckrufe an, um ihnen lange Wartezeiten zu ersparen\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Digitales Tracking von Benutzern&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Verfolgen Sie die Journeys Ihrer Web- und Mobil-Benutzer in Echtzeit, um kontextbezogene Unterst\u00fctzung zu bieten und erweiterte Journey-Funktionen zu nutzen.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center content-item faq-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question title h5\">Bieten Sie herausragende Mitarbeitererlebnisse<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX\u00a01<\/th>\n                            <th>Genesys Cloud CX\u00a02<\/th>\n                            <th>Genesys Cloud CX\u00a03<\/th>\n                            <th>Genesys Cloud CX\u00a04<\/th>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"5\">Mitarbeiterperformance<\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Leistungseinblicke in Echtzeit&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Track and manage adherence, quality evaluations, coaching, training and employee performance to align employees with business goals\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Gamification&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Machen Sie Arbeit zu einem Vergn\u00fcgen und schaffen Sie eine Kultur des Lernens, f\u00f6rdern Sie Fairness und Transparenz und verbessern Sie die Entwicklung.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Weiterbildung und Entwicklung&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Bieten Sie Ihren Teams gezielte Schulungen und Coachings basierend auf Echtzeit- und Post-Interaktionsdaten an\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Coaching&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Verbessern Sie die Leistung der Mitarbeiter, indem Sie das Lernen anregen, sodass sie weniger frustriert und die Kunden zufriedener sind\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"5\">Workforce Management<\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">KI-gest\u00fctzte Prognosen&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Unterst\u00fctzen Sie Ihre F\u00fchrungskr\u00e4fte mit fortschrittlicher KI und \u00fcber 25 Machine Learning-Modellen f\u00fcr pr\u00e4zise Prognosen\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">KI-Planung&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Make strategic hiring, training, and resourcing decisions using scenario-based modeling\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Capacity planning&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Erstellen Sie realistische Zeitpl\u00e4ne, um die Nachfrage zu decken und die betriebliche Effizienz basierend auf den aktuellsten Nachfragedaten zu verbessern.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Abwesenheitsmanagement&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Verwalten Sie Abwesenheiten proaktiv mithilfe von Limits, Pl\u00e4nen und Mitarbeiteranfragen\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">\u00dcberwachung und Einhaltung&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Unterst\u00fctzen Sie Ihre F\u00fchrungskr\u00e4fte mit schnellen Echtzeitansichten f\u00fcr eine sofortige Entscheidungsfindung\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Mobilit\u00e4ts-Apps (Tempo\u00ae)&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Bieten Sie Ihren Mitarbeitern die M\u00f6glichkeit, jederzeit und \u00fcberall auf Zeitpl\u00e4ne zuzugreifen, Antr\u00e4ge auf Freistellung zu verwalten, Statusaktualisierungen zu \u00fcberpr\u00fcfen und deren Einhaltung zu \u00fcberwachen\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"5\">Qualit\u00e4tssicherung und Compliance<\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Echtzeit-\u00dcberwachung&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"\u00dcberwachen und coachen Sie laufende Interaktionen, ohne das Gespr\u00e4ch zu unterbrechen\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Voice and digital interaction recording plus screen recording&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Record all conversations across all channels, including voice and digital. Capture agent screens in 4K for improved compliance, quality and performance management.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Qualit\u00e4tsmanagement und Bewertungen&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Verwalten Sie die Qualit\u00e4t \u00fcber alle Interaktionen hinweg, gewinnen Sie Interaktionsanalysen und entdecken Sie Verbesserungspotenziale.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Die Meinung des Kunden&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Sammeln Sie m\u00fchelos Erkenntnisse nach der Interaktion \u00fcber webbasierte oder sprachgesteuerte Umfragen.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"5\">Sprach- und Textanalyse&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Interaktionsabschrift&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Erfassen Sie jedes Gespr\u00e4ch mit KI-gest\u00fctzter Transkription \u00fcber Sprach- und digitale Kan\u00e4le f\u00fcr eine genaue Dokumentation und tiefere Einblicke, und sch\u00fctzen Sie Kundeninformationen mit Datenmaskierung.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Themaerkennung, -verwaltung und -interaktion&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Erkennen und Kategorisieren von Themen, um Teams dabei zu unterst\u00fctzen, Kundenprobleme, Interessenschwerpunkte und Trends zu verfolgen.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Themenfinder&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Identifizieren Sie aufkommende Themen und Gespr\u00e4chsmuster, um Teams dabei zu unterst\u00fctzen, den Kundenbed\u00fcrfnissen voraus zu sein, und optimieren Sie Selbstbedienungs- und Schulungsstrategien.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Kundenzufriedenheit und akustische Analyse&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Verstehen Sie die Kundenzufriedenheit, indem Sie positive, neutrale und negative Interaktionen analysieren, und erfassen Sie nonverbale Hinweise wie Stille, \u00dcberreden und Sprachmuster f\u00fcr ein proaktives Qualit\u00e4tsmanagement.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Analyse der Empathie von Agenten&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Messen Sie Empathie in den Antworten von Agenten, um Kundeninteraktionen bereitzustellen, die hilfreich, unterst\u00fctzend und im Einklang mit den Kundenerwartungen stehen.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">W\u00f6rterbuchverwaltung&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Verbessern Sie die Transkriptionsgenauigkeit, indem Sie Sprachmodelle mit branchenspezifischer Terminologie, Produktnamen und einzigartigen Phrasen anpassen.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">Inhaltssuche mit Themen- und Stimmungs-Trendansicht&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Finden und Abrufen von Transkripten basierend auf Schl\u00fcsselw\u00f6rtern und Analytikmetriken, um historische Einblicke zu gewinnen.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"5\">Supervisor-Copilot&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Nutzen Sie KI, um Vorgesetzten Echtzeitinformationen \u00fcber Interaktionen zwischen Menschen und KI bereitzustellen, wodurch skalierbare Managementprozesse erm\u00f6glicht werden, die operative Exzellenz f\u00f6rdern.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">KI \u00fcbersetzen&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Automatisieren Sie die \u00dcbersetzung von Interaktionen mit kontextuellem Verst\u00e4ndnis, um die Effektivit\u00e4t des Qualit\u00e4tsmanagements f\u00fcr globale Teams zu verbessern.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">KI-Zusammenfassung&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Sparen Sie Zeit mit automatisierten Gespr\u00e4chszusammenfassungen und entdecken Sie sofort die wichtigsten Gespr\u00e4chstreiber, Stimmungsgr\u00fcnde und L\u00f6sungsmuster.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-row\">\n                            <td class=\"main\" colspan=\"5\">Virtueller Vorgesetzter&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Verwenden Sie KI, um sich wiederholende Aufgaben zu automatisieren und den manuellen Aufwand f\u00fcr Vorgesetzte zu reduzieren, damit sie sich auf wertsch\u00f6pfendere Aufgaben konzentrieren k\u00f6nnen.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a><\/td>\n                        <\/tr>\n                        <tr class=\"grid group-sub\">\n                            <td class=\"main\">KI-Bewertung&nbsp;<img decoding=\"async\" role=\"presentation\" alt=\"Genesys AI icon in blue\" width=\"16\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/genesys-ai-icon.svg\"\/> <a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Automatisieren Sie Qualit\u00e4tsbewertungen mit KI-gest\u00fctzter Bewertung, die f\u00fcr jede Antwort eine kontextbezogene Begr\u00fcndung liefert, um faire, konsistente und datengest\u00fctzte Bewertungen im gro\u00dfen Ma\u00dfstab sicherzustellen.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                        <\/tr>\n\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center content-item faq-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question title h5\">Nahtlose Integration Ihres CX-\u00d6kosystems<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX\u00a01<\/th>\n                            <th>Genesys Cloud CX\u00a02<\/th>\n                            <th>Genesys Cloud CX\u00a03<\/th>\n                            <th>Genesys Cloud CX\u00a04<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Zugang zum AppFoundry-Marketplace&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"F\u00fcgen Sie mit wenigen Klicks Mehrwert hinzu, indem Sie vorgefertigte Funktionen und Verbindungen zu anderen Systemen aus einem umfangreichen Marktplatz nutzen.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Bot-Integration (Amazon Lex und Google Cloud)&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Give customers support at any hour with specialized bots from Amazon, Google and more\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Integration von Text-to-Speech\u00a0(TTS)&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Nutzen Sie hochwertige synthetische Stimmen, die dem Anrufer ein Gef\u00fchl der Vertrautheit und Personalisierung vermitteln\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Integration von CRM und Fallmanagement&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Bieten Sie Ihren Mitarbeitern eine Oberfl\u00e4che mit Bedienelementen und Kontext, die direkt in Desktops von f\u00fchrenden CRM-Anbietern wie Salesforce, ServiceNow, Microsoft Dynamics, Zendesk und mehr eingef\u00fcgt werden k\u00f6nnen\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Integration von Unified Communications und Teamarbeit&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Erm\u00f6glichen Sie Kundendienst-Mitarbeitern, mit Experten \u00fcber das gesamte Unternehmen hinweg zusammenzuarbeiten, indem Sie Top-UCC-Anwendungen wie Microsoft Teams und Zoom miteinander verbinden\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center content-item faq-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question title h5\">Proaktive Kontaktaufnahme mit Kunden \u00fcber alle Kan\u00e4le hinweg<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX\u00a01<\/th>\n                            <th>Genesys Cloud CX\u00a02<\/th>\n                            <th>Genesys Cloud CX\u00a03<\/th>\n                            <th>Genesys Cloud CX\u00a04<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Outbound voice, SMS, WhatsApp and email campaigns&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Schaffen Sie langfristige Chancen und verringern Sie das Volumen eingehender Anrufe mit digitalen und sprachbasierten Outbound-Kampagnen\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Mit Sprachkan\u00e4len<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Inbound\/Outbound-Mischung&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Erh\u00f6hen Sie die Mitarbeiterauslastung, verringern Sie Wartezeiten und regulieren Sie das Volumen, indem Sie eingehende und ausgehende Anrufe miteinander verbinden\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Proaktive Benachrichtigungen&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Mit proaktiven Chat-Nachrichten, SMS-Benachrichtigungen und vielem mehr k\u00f6nnen Sie die richtigen Kunden zum richtigen Zeitpunkt ansprechen\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Terminierte R\u00fcckrufe&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Vereinbaren Sie terminierte R\u00fcckrufe, um lange Wartezeiten f\u00fcr Ihre Kunden zu vermeiden\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Agentenlose API&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Senden Sie aus Backend-Systemen automatisch Nachrichten an Kunden, wenn bestimmte Ereignisse ausgel\u00f6st werden.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n        <div class=\"row-100 justify-content-md-center content-item faq-item\">\n            <div class=\"title-row\">\n                <h3 class=\"faq-question title h5\">Entscheidungsfindung mit Berichten und Analysen<\/h3>\n                <i class=\"fa-kit fa-chevron-down\"><\/i>\n            <\/div>\n            <div class=\"faq-answer content-row accordion-hidden\" style=\"display: none;\">\n                <div class=\"content-details\">\n                    <table class=\"pricing-grid\">\n                        <tr class=\"floating-header\">\n                            <th class=\"main\"><\/th>\n                            <th>Genesys Cloud CX\u00a01<\/th>\n                            <th>Genesys Cloud CX\u00a02<\/th>\n                            <th>Genesys Cloud CX\u00a03<\/th>\n                            <th>Genesys Cloud CX\u00a04<\/th>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Anpassbare Performance-Dashboards&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Nutzen Sie Echtzeitanalysen und Dashboards, um Teams effizient \u00fcber alle Kan\u00e4le hinweg zu verwalten\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Berichte aus historischen Daten&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Behalten Sie den Verlauf in Ihrem Contact Center bei und generieren Sie Berichte, um wichtige KPIs zu verfolgen und zu analysieren\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Echtzeit- und Verlaufsansichten&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Vereinen Sie Echtzeit- und Verlaufsdaten, und suchen Sie ganz einfach nach bestimmten Kunden oder Interaktionen\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Benutzerdefinierte Berichte und Datenvisualisierungen&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Nutzen Sie eine automatisierte Datenintegration, ein cloud-skalierbares analytisches Data Warehouse und Echtzeitdaten, die in einem Dashboard bereitgestellt werden, um Ihre komplexesten Anforderungen zu erf\u00fcllen\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Gespr\u00e4chsdaten&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Analysieren Sie automatisch den Interaktionsinhalt mit kontextuellem Verst\u00e4ndnis und Schlussfolgerungen, um Verhaltensweisen f\u00fcr tiefere Einblicke aufzudecken.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Token<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Journey Flows&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Ermitteln Sie Verbesserungspotenziale durch die Visualisierung des Kundenverhaltens.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><\/td>\n                        <\/tr>\n                        <tr class=\"grid\">\n                            <td class=\"main\">Journey Management&nbsp;<a data-bs-toggle=\"tooltip\" role=\"tooltip\" data-bs-placement=\"top\" title=\"Erm\u00f6glichen Sie Ihrer Organisation, die Reise jedes Kunden auszurichten und zu optimieren.\" ><img decoding=\"async\" role=\"presentation\" alt=\"Information icon\" width=\"18\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/info.svg\"\/><\/a> <\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><span>Add-On<\/span><\/td>\n                            <td><img decoding=\"async\" role=\"presentation\" alt=\"Gray check mark\" width=\"24\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-grid\/check-black.svg\"\/><span>Eingeschlossen<\/span><\/td>\n                        <\/tr>\n                    <\/table>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2>Schaffen Sie mit diesen Zusatzoptionen noch bessere Erfahrungen<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8220;1\/3&#8243;][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<h3 class=\"h5\">Workforce Engagement<\/h3>\n<p class=\"text-16\">Geben Sie Ihren Mitarbeitern die Tools, Unterst\u00fctzung und Entwicklungsm\u00f6glichkeiten, die sie brauchen, um ihre Aufgaben mit Leidenschaft zu erledigen.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Verf\u00fcgbar f\u00fcr:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX1<span class=\"ml-1\">CX2<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<h3 class=\"h5\">CX\u00a0Cloud von Genesys und Salesforce<\/h3>\n<p class=\"text-16\">Kombinieren Sie Ihre CRM- und CCaaS-L\u00f6sungen mit einer vorkonfigurierten Genesys-Salesforce-Integration.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Verf\u00fcgbar f\u00fcr:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX1<span class=\"ml-1\">CX2<\/span><span class=\"ml-1\">CX3<\/span><span class=\"ml-1\">CX4<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<h3 class=\"h5\">Work Automation<\/h3>\n<p class=\"text-16\">Steigern Sie die Produktivit\u00e4t von Contact Centern f\u00fcr s\u00e4mtliche Aufgabentypen, darunter auch Backoffice-Aufgaben.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Verf\u00fcgbar f\u00fcr:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX1<span class=\"ml-1\">CX2<\/span><span class=\"ml-1\">CX3<\/span><span class=\"ml-1\">CX4<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<h3 class=\"h5\">Digital<\/h3>\n<p class=\"text-16\">Erreichen Sie Ihre Kunden jederzeit und \u00fcberall. F\u00fcgen Sie digitale Kan\u00e4le f\u00fcr Benutzer hinzu, die diese ben\u00f6tigen.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Verf\u00fcgbar f\u00fcr:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX1<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<h3 class=\"h5\">Benutzerdefinierte Analysen<\/h3>\n<p class=\"text-16\">Gewinnen Sie zus\u00e4tzliche Einblicke mit vorkonfigurierten, anpassbaren Dashboards und Berichten, Data Warehousing und externem Datenimport.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Verf\u00fcgbar f\u00fcr:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX1<span class=\"ml-1\">CX2<\/span><span class=\"ml-1\">CX3<\/span><span class=\"ml-1\">CX4<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<h3 class=\"h5\">AppFoundry\u00ae Marketplace<\/h3>\n<p class=\"text-16\">W\u00e4hlen Sie vorkonfigurierte Integrationen und Apps, zum Beispiel f\u00fcr CRM, UC, BI und Bots, um Ihre Ziele noch schneller zu erreichen.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Verf\u00fcgbar f\u00fcr:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX1<span class=\"ml-1\">CX2<\/span><span class=\"ml-1\">CX3<\/span><span class=\"ml-1\">CX4<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<h3 class=\"h5\">Telefonie<\/h3>\n<p class=\"text-16\">Nutzen Sie Ihren eigenen Cloud-Anbieter oder verwenden Sie Genesys Cloud Voice (GCV) f\u00fcr zuverl\u00e4ssige, ausfallsichere und skalierbare Telefonie\u00a0\u2013 ohne versteckte Geb\u00fchren.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Verf\u00fcgbar f\u00fcr:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX1<span class=\"ml-1\">CX2<\/span><span class=\"ml-1\">CX3<\/span><span class=\"ml-1\">CX4<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<h3 class=\"h5\">Interaktionen pro Stunde<\/h3>\n<p class=\"text-16\">Mit einer st\u00fcndlichen Abrechnung k\u00f6nnen Sie Contact Center-Funktionen auch Personen anbieten, die diese nicht so oft ben\u00f6tigen.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Verf\u00fcgbar f\u00fcr:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX1<span class=\"ml-1\">CX2<\/span><span class=\"ml-1\">CX3<\/span><span class=\"ml-1\">CX4<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<h3 class=\"h5\">Unified Communications<\/h3>\n<p class=\"text-16\">Nutzen Sie UCC-L\u00f6sungen (Unified Communications and Collaboration) auf derselben Plattform wie Ihr Contact Center.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Verf\u00fcgbar f\u00fcr:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX1<span class=\"ml-1\">CX2<\/span><span class=\"ml-1\">CX3<\/span><span class=\"ml-1\">CX4<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<h3 class=\"h5\">Einheitliche Erfahrung von Genesys und ServiceNow<\/h3>\n<p class=\"text-16\">Vereinheitlichen Sie Ihre Frontoffice- und Backoffice-Prozesse mit einer L\u00f6sung, die von Genesys und ServiceNow gemeinsam entwickelt wurde.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Verf\u00fcgbar f\u00fcr:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\">CX1<span class=\"ml-1\">CX2<\/span><span class=\"ml-1\">CX3<\/span><span class=\"ml-1\">CX4<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text ct_style=&#8220;list-block&#8220; css=&#8220;&#8220;]<\/p>\n<h3 class=\"h5\">BYOI (Bring Your Own Interactions)<\/h3>\n<p class=\"text-16\">Verlagern Sie Interaktionen in die Genesys Cloud, damit Sie die Erfahrungen an einem zentralen Ort analysieren und orchestrieren k\u00f6nnen. Mit BYOI k\u00f6nnen sowohl Neu- als auch Bestandskunden Interaktionen aus externen Quellen konsolidieren und dadurch einen gr\u00f6\u00dferen Mehrwert aus den KI- und WEM-Funktionen von Genesys ziehen.<\/p>\n<p class=\"text-16 mt-2 font-weight-medium\">Verf\u00fcgbar f\u00fcr:<\/p>\n<p class=\"text-14 font-weight-medium\" style=\"margin-top: 0.25rem;\"><span class=\"ml-1\">CX3<\/span><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2>Keine versteckten Geb\u00fchren<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8220;yes&#8220;][vc_column width=&#8220;1\/2&#8243;][vc_column_text ct_style=&#8220;stat&#8220; css=&#8220;&#8220;]<\/p>\n<p class=\"h1\">90\u00a0%<\/p>\n<p>der Kunden k\u00f6nnen ihre Anforderungen \u00fcber unsere <a href=\"https:\/\/help.genesys.cloud\/articles\/genesys-cloud-fair-use-policy\/\" target=\"_blank\" rel=\"noopener\">Richtlinie zur angemessenen Nutzung<\/a> (Fair Use) abdecken. Diese umfasst ein Minutenkontingent bei der Beibehaltung Ihres eigenen Mobilfunkanbieters, f\u00fcr grundlegende Weiterleitungen\/Sprachdialogsysteme und f\u00fcr Sprachtranskriptionen sowie Datenspeicherung, API-Aufrufe und SMS-Nachrichten bei der Nutzung von SMS-Diensten von Drittanbietern. Unternehmen mit besonderen Anforderungen, die weitere Anwendungsf\u00e4lle abdecken m\u00fcssen, bieten wir wettbewerbsf\u00e4hige Preismodelle.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243;][vc_column_text ct_style=&#8220;stat&#8220; css=&#8220;&#8220;]<\/p>\n<p class=\"h1\">KI-Token <img decoding=\"async\" style=\"height: 48px;\" src=\"\/wp-content\/themes\/genesys-kraken\/thirdparty\/wpbakery\/components\/pricing-card\/ai-token_icon.svg\" \/><\/p>\n<p>Genesys Cloud <a href=\"https:\/\/help.genesys.cloud\/articles\/ai-token-billing\/\" target=\"_blank\" rel=\"noopener\">Al\u00a0Experience-Token<\/a> sind in jedem Genesys Cloud\u00a0CX<sup>\u00ae<\/sup>-Paket enthalten. Zus\u00e4tzliche Token k\u00f6nnen nutzungsbasiert oder auch zu einem erm\u00e4\u00dfigten Preis im Voraus erworben werden.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%7D%5D&#8220; el_class=&#8220;d-none d-lg-block&#8220;][vc_row][vc_column][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2 class=\"mb-0\" style=\"text-align: center;\">Diese weltweit f\u00fchrenden Marken vertrauen auf Genesys<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_logo_grid=&#8220;yes&#8220; r_column_show=&#8220;2&#8243;][vc_column]<div class=\"component-customer-carousel logos-only compressed-logos\" data-layout=\"logos-only\" data-count=\"5\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Nespresso story\" title=\"Nespresso\" href=\"https:\/\/www.genesys.com\/customer-stories\/nespresso\"><img decoding=\"async\" class=\"company-logo\" alt=\"Nespresso logo\" src=\"https:\/\/www.genesys.com\/media\/Nespresso-Logo.svg\" width=\"500\" height=\"90\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Coca-Cola Bottlers\u2019 Sales and Services story\" title=\"Coca-Cola Bottlers\u2019 Sales and Services\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/coca-cola-bottlers-sales-and-services\"><img decoding=\"async\" class=\"company-logo\" alt=\"Ccbss logox250\" src=\"https:\/\/www.genesys.com\/media\/CCBSS-Logox250.png\" width=\"252\" height=\"166\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Electrolux Group story\" title=\"Electrolux Group\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/electrolux-group\"><img decoding=\"async\" class=\"company-logo\" alt=\"Electrolux logo x250\" src=\"https:\/\/www.genesys.com\/media\/Electrolux-logo-x250.png\" width=\"250\" height=\"57\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View TechStyleOS story\" title=\"TechStyleOS\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/techstyleos\"><img decoding=\"async\" class=\"company-logo\" alt=\"\" src=\"https:\/\/www.genesys.com\/media\/TechStyle_OSx250.png\" width=\"250\" height=\"39\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Virgin Atlantic story\" title=\"Virgin Atlantic\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/virgin-atlantic\"><img decoding=\"async\" class=\"company-logo\" alt=\"Virgin atlantic x300\" src=\"https:\/\/www.genesys.com\/media\/virgin-atlantic-x300.png\" width=\"300\" height=\"72\"><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8220;enable&#8220; background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; css=&#8220;.vc_custom_1742257020842{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8220;][vc_row background_color=&#8220;bgc-glass&#8220; content_placement=&#8220;middle&#8220; el_class=&#8220;form-card&#8220; el_id=&#8220;get-started&#8220;][vc_column width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2>Sprechen Sie mit unseren Experten \u00fcber die Preismodelle<\/h2>\n<p>Wir bem\u00fchen uns, unsere Preismodelle so einfach wie m\u00f6glich zu gestalten\u00a0\u2013 unabh\u00e4ngig davon, ob Sie sich auf unserer Website informieren oder mit einem Experten von Genesys sprechen. Kontaktieren Sie uns noch heute und erfahren Sie, welche Funktionen und Preismodelle f\u00fcr Ihre individuellen Gesch\u00e4ftsanforderungen, Budgets und Ziele am besten geeignet sind.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_advanced gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Willkommen zur\u00fcck<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Nicht du?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001kpokQAA\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/pricing\/thank-you\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/247094\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"de-de\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/247094\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"247094\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Gesch\u00e4ftliche E-Mail\" placeholder=\"Gesch\u00e4ftliche E-Mail\">\n        <label for=\"fe192\">Gesch\u00e4ftliche E-Mail<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Vorname\">\n        <label for=\"fe190\">Vorname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nachname\">\n        <label for=\"fe191\">Nachname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Vorstand<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Federf\u00fchrender Partner<\/option><option value=\"Engineer \/ Architect\">Ingenieur\/Architekt<\/option><option value=\"Consultant\">Berater<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Mitarbeiter<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe219\">Position<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Forderungen<\/option><option value=\"Collections\">Forderungsmanagement<\/option><option value=\"Contact Center Management\">Contact Center-Management<\/option><option value=\"Customer Experience\">Customer\u00a0Experience<\/option><option value=\"Customer Service\">Kundenservice<\/option><option value=\"Ecommerce\/Digital Channels\">E-Commerce\/digitale Kan\u00e4le<\/option><option value=\"Finance\">Finanzen<\/option><option value=\"Human Resources\">Personalwesen<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT-Architektur<\/option><option value=\"IT Infrastructure\">IT-Infrastruktur<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Betriebs-\/Prozessmanagement<\/option><option value=\"Production Management\">Produktionsleitung<\/option><option value=\"Purchasing\">Kauf<\/option><option value=\"Sales\">Vertrieb<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe218\">Anwendungsbereiche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Unternehmensname\">\n        <label for=\"fe193\">Unternehmensname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefon\">\n        <label for=\"fe215\">Telefon<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Land<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Ihre Website\">\n        <label for=\"fe801\">Ihre Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Stadt\">\n        <label for=\"fe226\">Stadt<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Jobtitel\">\n        <label for=\"fe220\">Jobtitel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Bankwesen<\/option><option value=\"Business Services\">Unternehmensdienstleistungen<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energie- und Versorgungsunternehmen<\/option><option value=\"Entertainment\">Unterhaltungsbranche<\/option><option value=\"Government\">Beh\u00f6rden<\/option><option value=\"Insurance\">Versicherungen<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologie<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Sonstige<\/option>\n        <\/select>\n        <label for=\"fe221\">Branche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u2026 informiere mich nur<\/option><option value=\"Gathering business requirements\">\u2026 recherchiere die Anforderungen<\/option><option value=\"Comparing solutions\">\u2026 vergleiche L\u00f6sungen<\/option><option value=\"Ready for a conversation\">\u2026 bin an einem Gespr\u00e4ch interessiert<\/option>\n        <\/select>\n        <label for=\"fe222\">Ich \u2026<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21\u201350<\/option><option value=\"51-100\">51\u2013100<\/option><option value=\"101-300\">101\u2013300<\/option><option value=\"301-500\">301\u2013500<\/option><option value=\"501-1000\">501\u20131000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Kein Contact\u00a0Center<\/option><option value=\"Don't Know\">Ich wei\u00df es nicht<\/option>\n        <\/select>\n        <label for=\"fe225\">Anzahl der Arbeitspl\u00e4tze im Contact Center<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-floating form-row el_field \"><input type=\"hidden\" name=\"reusableField01Label\" id=\"fe460\" value=\"Pricing edition\"><select class=\"form-select el_field elq-item-select required select\" id=\"fe461\" name=\"reusableField01Value\" data-value=\"\"><option value=\"gc1\">Genesys Cloud CX 1<\/option><option value=\"gc2\">Genesys Cloud CX 2<\/option><option value=\"gc3\">Genesys Cloud CX 3<\/option><option value=\"gc4\">Genesys Cloud CX 4<\/option><\/select><label for=\"fe461\">Pricing edition<span class=\"required-asterisk\">*<\/span><\/label><\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box required\"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Ja. Ich m\u00f6chte per E-Mail oder Telefon \u00fcber Neuigkeiten zu Genesys auf dem Laufenden gehalten werden.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Ich h\u00e4tte es gern, dass mich jemand kontaktiert.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Kontaktieren\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Kontaktieren\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Durch die Bereitstellung Ihrer Informationen erkl\u00e4ren Sie sich mit unseren <a href=\"https:\/\/www.genesys.com\/de-de\/company\/legal-docs\/datenschutzerklaerung\" target=\"_blank\">Datenschutzbestimmungen<\/a> einverstanden<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8220;vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;]<div class=\"component-accordion-container\" data-display=\"accordion\"><div class=\"heading-container mb-4\"><h2 class=\"mb-1\">H\u00e4ufig gestellte Fragen zu den Preismodellen von Genesys Cloud CX<\/h2><div class=\"input-container\"><div class=\"search-container\"><i class=\"fa-kit fa-magnifying-glass search-icon\"><\/i><input type=\"text\" placeholder=\"Search Pricing FAQ\" class=\"search-component-accordion\"\/><a href=\"#\"><span class=\"clear-icon\">&#10006;<\/span><\/a><\/div><\/div><\/div><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Wie werden die monatlichen Kosten ermittelt?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p><a href=\"#get-started\" rel=\"noopener\">Wenden Sie sich an einen Experten von Genesys<\/a> und lassen Sie sich die monatlichen Kosten auf Grundlage Ihrer individuellen Gesch\u00e4ftsanforderungen berechnen. Er wird Ihnen helfen, eine L\u00f6sung zusammenzustellen, mit der Sie die Kunden- und Mitarbeitererfahrungen mit Genesys Cloud\u2122, unserer KI-gest\u00fctzten Experience Orchestration-Plattform, transformieren werden.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Was ist der Unterschied zwischen den verschiedenen Lizenztypen (Einzellizenz, Gruppenlizenz und Interaktionen pro Stunde)?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Mit einer Einzellizenz kann jeweils ein bestimmter Benutzer jederzeit auf Genesys Cloud\u00a0CX zugreifen. Wenn beispielsweise 100\u00a0Personen Zugriff auf die Software ben\u00f6tigen, aber nicht unbedingt zur gleichen Zeit, ben\u00f6tigen Sie 100\u00a0Einzellizenzen.<\/p>\n<p>Mit einer Gruppenlizenz kann eine festgelegte Anzahl von Benutzern w\u00e4hrend eines bestimmten Abrechnungszeitraums gleichzeitig auf Genesys Cloud\u00a0CX zugreifen. Wenn 100\u00a0Personen Zugriff auf die Software ben\u00f6tigen, aber nur jeweils 50\u00a0Benutzer sie gleichzeitig verwenden, ben\u00f6tigen Sie 50\u00a0Gruppenlizenzen. F\u00fcr Gruppenlizenzen wird eine Pr\u00e4mie berechnet, die den relativen Wert widerspiegelt.<\/p>\n<p>Genesys Cloud\u00a0CX unterst\u00fctzt sowohl Einzel- als auch Gruppenlizenzen. Allerdings k\u00f6nnen die beiden Lizenzmodelle nicht kombiniert werden.<\/p>\n<p>Die Lizenz f\u00fcr Interaktionen pro Stunde ist ein nutzungsbasiertes Lizenzmodell in Genesys Cloud\u00a0CX, das Unternehmen nur die Zeit in Rechnung stellt, in der sie aktiv mit Kunden interagieren, anstatt einer festen monatlichen Geb\u00fchr pro Benutzer. Sie ist neben den traditionellen Einzel- und Gruppenlizenzen eine flexible Alternative f\u00fcr geringe Transaktionsaufkommen oder unregelm\u00e4\u00dfige Benutzer. <\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Muss ich mich f\u00fcr das h\u00f6here Preismodell entscheiden, wenn nur einige meiner Benutzer die zus\u00e4tzlichen Funktionen ben\u00f6tigen?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys bietet flexible Optionen f\u00fcr Ihre Funktionsanforderungen. Kunden von Genesys Cloud\u00a0CX\u00a01 und Genesys Cloud\u00a0CX\u00a02 stehen diverse Zusatzoptionen zur Verf\u00fcgung, mit denen sie bestimmte Funktionen f\u00fcr einen Teil der Benutzer bereitstellen k\u00f6nnen.<\/p>\n<p>Wenn beispielsweise ein Teil der Benutzer digitale Funktionen ben\u00f6tigt, kann das Unternehmen eine Digital-Zusatzlizenz als Erg\u00e4nzung zur Genesys Cloud\u00a0CX\u00a01-Lizenz erwerben. Gleiches gilt, wenn ein Teil der Benutzer Funktionen f\u00fcr das Workforce Engagement Management (WEM) ben\u00f6tigt. Dann kann als Erg\u00e4nzung zur Genesys Cloud\u00a0CX\u00a01- oder Genesys Cloud CX\u00a02-Lizenz eine WEM-Zusatzlizenz erworben werden.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Angenommen, alle Benutzer verwenden nur digitale Kan\u00e4le und keine Sprachkommunikation. Gibt es in diesem Fall einen Rabatt?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Wir bieten <a href=\"https:\/\/www.genesys.com\/de-de\/pricing\/digital\">reine Digital-Lizenzen<\/a> an. Genesys Cloud CX\u00a02\u00a0Digital- und Genesys Cloud\u00a0CX\u00a03\u00a0Digital-Lizenzen sind f\u00fcr Unternehmen gedacht, die ausschlie\u00dflich eine digitale Umgebung nutzen, und sind zu einem wettbewerbsf\u00e4higen Preis erh\u00e4ltlich.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Kann Genesys Cloud als zentrale Plattform sowohl f\u00fcr die gesch\u00e4ftliche als auch f\u00fcr die Kundenkommunikation genutzt werden?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Ja. Genesys bietet eine <a href=\"https:\/\/help.genesys.cloud\/articles\/communicate-user-pricing\/\" target=\"_blank\" rel=\"noopener\">reine UCC-Lizenz<\/a> f\u00fcr Unternehmen an, die eine zentrale Plattform sowohl f\u00fcr die gesch\u00e4ftliche als auch f\u00fcr die Kundenkommunikation verwenden m\u00f6chten. Genesys Cloud bietet zudem umfassende Integrationen f\u00fcr g\u00e4ngige UCaaS-L\u00f6sungen wie Microsoft, Zoom und 8&#215;8. <a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/telephonyAndTechnology\/ucAndCollaboration\" target=\"_blank\" rel=\"noopener\">Hier erfahren Sie mehr<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Wie l\u00e4sst sich am besten feststellen, wie viele Genesys Cloud AI Experience-Token ben\u00f6tigt werden?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Das h\u00e4ngt von den verwendeten KI-L\u00f6sungen ab. Genesys bietet verschiedene L\u00f6sungen, die AI\u00a0Experience-Token erfordern: Agent Copilot, virtueller Agent, Supervisor Copilot, virtueller Supervisor, Genesys Predictive Routing f\u00fcr vorausschauendes Routing, Genesys Predictive Engagement f\u00fcr vorausschauende Interaktionen, Genesys Cloud Social und Bots.<\/p>\n<p>Bei Agent Copilot basieren die Token auf der Anzahl der Mitarbeiter, die die Technologie ben\u00f6tigen. Bei Genesys Predictive Routing basieren sie auf der Anzahl der durchgef\u00fchrten Weiterleitungen. Bei Genesys Predictive Engagement wird der Website-Traffic ber\u00fccksichtigt, der ein Ereignis ausl\u00f6st. Bei Bots basieren sie f\u00fcr digitale Interaktionen auf den Sitzungen und f\u00fcr Sprachkontakte auf den Minuten. <a href=\"https:\/\/help.genesys.cloud\/articles\/ai-token-billing\/\" target=\"_blank\" rel=\"noopener\">Hier erfahren Sie mehr<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Welche Anbieteroptionen sind bei Genesys Cloud verf\u00fcgbar?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Kunden k\u00f6nnen <a href=\"https:\/\/help.genesys.cloud\/articles\/about-genesys-cloud-voice\/\" target=\"_blank\" rel=\"noopener\">Genesys Cloud Voice<\/a>-Services nutzen oder ihren bestehenden Anbieterservice beibehalten (Bring Your Own Carrier, <a href=\"https:\/\/help.genesys.cloud\/articles\/about-byoc-bring-your-own-carrier\/\" target=\"_blank\" rel=\"noopener\">BYOC<\/a>). Ein monatliches Kontingent an BYOC-Minuten ist bereits inbegriffen. Weitere Informationen dazu, welche nutzungsbasierten Services enthalten sind, finden Sie in unserer <a href=\"https:\/\/help.genesys.cloud\/articles\/genesys-cloud-fair-use-policy\/\" target=\"_blank\" rel=\"noopener\">Richtlinie zur angemessenen Nutzung<\/a> (Fair Use).<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Fallen f\u00fcr die Datenspeicherung zus\u00e4tzliche Kosten an? Wie sieht es bei den anderen grundlegenden Services aus?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Die meisten Kunden k\u00f6nnen ihren Nutzungsbedarf \u00fcber unsere <a href=\"https:\/\/help.genesys.cloud\/articles\/genesys-cloud-fair-use-policy\/\" target=\"_blank\" rel=\"noopener\">Richtlinie zur angemessenen Nutzung<\/a> (Fair Use) abdecken. Diese umfasst ein Minutenkontingent bei der Beibehaltung Ihres eigenen Mobilfunkanbieters, f\u00fcr grundlegende Weiterleitungen\/Sprachdialogsysteme und f\u00fcr Sprachtranskriptionen sowie Datenspeicherung, API-Aufrufe und SMS-Nachrichten bei der Nutzung von SMS-Diensten von Drittanbietern. Unternehmen mit besonderen Anforderungen, die weitere Anwendungsf\u00e4lle abdecken m\u00fcssen, bieten wir wettbewerbsf\u00e4hige Preismodelle.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Wo finde ich die Gesch\u00e4ftsbedingungen f\u00fcr Genesys Cloud?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Die Gesch\u00e4ftsbedingungen f\u00fcr Genesys Cloud finden Sie in unserem <a href=\"https:\/\/help.genesys.cloud\/articles\/global-genesys-cloud-service-terms-and-conditions\/\" target=\"_blank\" rel=\"noopener\">Resource Center<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Wie l\u00e4uft der Kaufprozess f\u00fcr Genesys Cloud CX ab?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Wir machen es Ihnen einfach. <a href=\"#get-started\" rel=\"noopener\">Kontaktieren Sie uns<\/a> noch heute, um mehr zu erfahren.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8220;enable&#8220; background_color=&#8220;bgc-lgray&#8220; m_background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22561993%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_bottom%22%3A%220%22%7D%5D&#8220;][vc_row][vc_column offset=&#8220;vc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text css=&#8220;&#8220;] Preis\u00fcbersicht f\u00fcr Genesys Cloud\u00a0CX W\u00e4hlen Sie die passenden KI-gest\u00fctzten Funktionen f\u00fcr die Experience Orchestration und das richtige Preismodell f\u00fcr Ihr Unternehmen. Einfach, transparent und flexibel. [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; css=&#8220;.vc_custom_1741826947277{padding-top: 2rem !important;padding-bottom: 0px !important;}&#8220;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row el_id=&#8220;comparison-matrix&#8220;][vc_column width=&#8220;2\/3&#8243;][vc_column_text css=&#8220;&#8220;] Versionen und Funktionen vergleichen W\u00e4hlen Sie die passenden Funktionen und [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-247094","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/247094","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/comments?post=247094"}],"version-history":[{"count":27,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/247094\/revisions"}],"predecessor-version":[{"id":622059,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/247094\/revisions\/622059"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=247094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}