{"id":226749,"date":"2020-01-13T23:58:22","date_gmt":"2020-01-14T07:58:22","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=226749"},"modified":"2026-10-09T07:57:24","modified_gmt":"2026-10-09T14:57:24","slug":"genesys-cloud","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/de-de\/genesys-cloud","title":{"rendered":"Genesys Cloud CX"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220;][vc_row el_id=&#8220;genesys-cx-hero&#8220;][vc_column width=&#8220;2\/3&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<p class=\"eyebrow\" style=\"color: var(--text-default-secondary, #3d496d);\">GENESYS CLOUD<\/p>\n<h1>Agentische KI f\u00fcr jedes Kundenerlebnis<\/h1>\n<p><span style=\"color: var(--text-default-secondary, #3d496d);\">Eine Plattform f\u00fcr Ihre gesamte Kundenorganisation\u00a0\u2013 mit KI, die Erlebnisse orchestriert, die Produktivit\u00e4t steigert und Ihr Unternehmen transformiert.<br \/>\n<\/span>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-end\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/de-de\/tour\" target=\"\" rel=\"\">Tour starten<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/18rNQO8A9Nw\" target=\"\" rel=\"\">Jetzt im Video entdecken<\/a><\/div>[\/vc_column][vc_column][vc_single_image image=&#8220;638749&#8243; css=&#8220;&#8220; el_id=&#8220;cloud-hero&#8220;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220; el_class=&#8220;sticky-top&#8220; el_id=&#8220;genesys-cx-nav&#8220;][vc_row r_wrap_no=&#8220;enable&#8220;][vc_column c_wrap_no=&#8220;enable&#8220;]\n  <header class=\"octobeam-secondary sticky-top\">\n    <div class=\"container\">\n      <nav class=\"navbar rounded-3 navbar-expand-lg w-100\">\n        <a class=\"navbar-brand animated\" href=\"\/de-de\/genesys-cloud\">\n          <img decoding=\"async\" class=\"genesys-logo\" width=\"200\" height=\"36\" src=\"https:\/\/www.genesys.com\/media\/Genesys-cloud-logo-2.png\" alt=\"Logo\">\n        <\/a>\n        <button class=\"navbar-toggler collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\".octobeam-secondary-nav\" aria-label=\"Toggle navigation\">\n          <i class=\"fa-kit fa-chevron-up\"><\/i>\n        <\/button>\n        <div class=\"navbar-collapse collapse octobeam-secondary-nav\">\n          <ul class=\"navbar-nav primarydrop\">\n            <li class=\"nav-item\"><a class=\"nav-link\" href=\"#capabilities\">Funktionen<\/a><\/li><li class=\"nav-item\"><a class=\"nav-link\" href=\"#platform\">Plattform<\/a><\/li><li class=\"nav-item\"><a class=\"nav-link\" href=\"#teams\">Teams<\/a><\/li><li class=\"nav-item\"><a class=\"nav-link\" href=\"#customer-stories\">Kunden<\/a><\/li><li class=\"nav-item\"><a class=\"nav-link\" href=\"#resources\">Ressourcen<\/a><\/li>\n          <\/ul>\n          <ul class=\"navbar-nav seconddrop ms-auto\">\n            <li class=\"nav-item kraken-started\">\n              <a class=\"nav-link\" role=\"button\" href=\"#\"><div class=\"btn btn-secondary small mt-0\">Erste Schritte<\/div><\/a>\n            <\/li>\n          <\/ul>\n        <\/div>\n      <\/nav>\n    <\/div>\n  <\/header>\n  [vc_raw_js]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[\/vc_raw_js][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220; el_id=&#8220;genesys-cx-model&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2 style=\"text-align: center;\">Das neue Betriebsmodell f\u00fcr CX<\/h2>\n<p style=\"text-align: center;\">Customer Experience\u00a0(CX) ist zum entscheidenden Differenzierungsmerkmal geworden\u00a0\u2013 und agentische Orchestrierung ist der Weg, sich einen Vorsprung zu verschaffen. Die Genesys Cloud\u2122-Plattform macht dieses neue Betriebsmodell zuverl\u00e4ssig und in gro\u00dfem Ma\u00dfstab nutzbar. Sie optimiert jede Interaktion, um bessere Ergebnisse zu erzielen und den Mehrwert Ihrer KI-Investitionen zu maximieren.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8220;middle&#8220; css=&#8220;.vc_custom_1787705486859{background-color: #F9F8F5 !important;border-radius: 35px !important;}&#8220; el_id=&#8220;model-items&#8220;][vc_column width=&#8220;1\/5&#8243; el_class=&#8220;cx-model-card&#8220;][vc_single_image image=&#8220;638689&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220; si_max_width=&#8220;48px&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h3 class=\"h5\" style=\"text-align: center;\">Erkennen<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: center;\">Erfasst Signale, Kontext, Daten und Statusinformationen aus Ihrem gesamten Technologie-\u00d6kosystem.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/5&#8243; el_class=&#8220;cx-model-card&#8220;][vc_single_image image=&#8220;638692&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220; el_id=&#8220;card&#8220; si_max_width=&#8220;48px&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h3 class=\"h5\" style=\"text-align: center;\">Schlussfolgern<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: center;\">Leitet intelligente Entscheidungen aus Kontext, laufenden Gespr\u00e4chen und Zielen ab.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/5&#8243; el_class=&#8220;cx-model-card&#8220;][vc_single_image image=&#8220;638693&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220; si_max_width=&#8220;48px&#8220;][vc_column_text css=&#8220;.vc_custom_1787704763552{border-radius: 15px !important;border-color: #F1EFEA !important;}&#8220;]<\/p>\n<h3 class=\"h5\" style=\"text-align: center;\">Handeln<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: center;\">F\u00fchrt Aufgaben \u00fcber die passenden Ressourcen und Systeme hinweg bis zur L\u00f6sung aus.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/5&#8243; el_class=&#8220;cx-model-card&#8220;][vc_single_image image=&#8220;638694&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220; si_max_width=&#8220;48px&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h3 class=\"h5\" style=\"text-align: center;\">Optimieren<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: center;\">Lernt kontinuierlich aus Ergebnissen, um die Leistung im Laufe der Zeit zu verbessern.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/5&#8243; el_class=&#8220;cx-model-card&#8220;][vc_single_image image=&#8220;638695&#8243; alignment=&#8220;center&#8220; css=&#8220;&#8220; si_max_width=&#8220;48px&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h3 class=\"h5\" style=\"text-align: center;\">Steuern<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: center;\">Gestaltet, kontrolliert und verbindet alle Komponenten der agentischen Orchestrierung.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220; el_id=&#8220;capabilities&#8220; el_class=&#8220;cx-roulette&#8220;][vc_row el_class=&#8220;capabilities-row&#8220;][vc_column width=&#8220;1\/2&#8243; el_class=&#8220;content&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<p class=\"eyebrow\" style=\"color: var(--text-default-secondary, #3d496d);\">FUNKTIONEN<\/p>\n<h2>Autonomes Handeln mit integrierten Leitplanken<\/h2>\n<p><span style=\"color: var(--text-default-secondary, #3d496d);\"><br \/>\nSteigern Sie Kundengewinnung und Kundenbindung mit KI, die eigenst\u00e4ndig Ma\u00dfnahmen plant, ausf\u00fchrt und Ergebnisse anhand Ihrer Kontrollen und Richtlinien \u00fcberpr\u00fcft.<br \/>\n<\/span><\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/de-de\/capabilities\/ai-and-automation\" target=\"\" rel=\"\">Mehr erfahren<\/a><\/div><div class=\"links-container component-links-roulette roulette-items\"><div class=\"row\"><div class=\"col-md-6 links-col main-col\"><div class=\"gray-line-indicator\"><\/div><div class=\"link-items-container\"><div class=\"link-item active\" data-key=\"0\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">KI-Agenten in einer zentralen Workbench entwickeln, testen und steuern<\/h3><p class=\"text-16 link-desc\">Nutzen Sie freigegebenes Wissen als Grundlage f\u00fcr Aktionen. Verbinden Sie andere Systeme und KI-Agenten und validieren Sie alles vor der Ver\u00f6ffentlichung.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"1\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Mehr Anliegen l\u00f6sen\u00a0\u2013 mit jederzeit verf\u00fcgbaren virtuellen Experten-Agenten<\/h3><p class=\"text-16 link-desc\">Bieten Sie konsistenten, rund um die Uhr verf\u00fcgbaren Service in jeder Sprache mit KI-Agenten, die wahrnehmen, schlussfolgern und handeln.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"2\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">KI-gest\u00fctzte Interaktionen \u00fcber alle Kan\u00e4le hinweg skalieren<\/h3><p class=\"text-16 link-desc\">Setzen Sie KI-Agenten kanal\u00fcbergreifend ein\u00a0\u2013 f\u00fcr Sprache, Messaging, Web, Social Media, WhatsApp und mehr, sowohl im eingehenden als auch im ausgehenden Kundenkontakt.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"col-md-6 links-col media-col\"><img decoding=\"async\" data-img-key=\"0\" class=\"link-image active\" src=\"https:\/\/www.genesys.com\/media\/capabilities_02_a-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Voice ai agent instructions panel alongside a personal banking virtual agent profile card.\"><img decoding=\"async\" data-img-key=\"1\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_02_b-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Personal banking agentic virtual agent chat interface with a customer message about disputing a charge.\"><img decoding=\"async\" data-img-key=\"2\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_02_c-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Banking virtual agent interface showing channel options voice, messaging, email, and social alongside an email conversation.\"><\/div><\/div><\/div><style type='text\/css'>\r .component.card .card-body { padding: 1rem !important; margin: 0 !important; } .link-title { margin-bottom: 1rem !important; } .component-links-roulette .link-desc { display: block !important; } .wpb_row:has(.roulette-items) { position: relative; } .wpb_row:has(.roulette-items) > .wpb_column:has(.roulette-items) { position: relative; z-index: 1; } .links-container .row { display: block; } .links-container .main-col { width: 100%; max-width: 100%; flex: none; } .links-container .media-col { position: absolute; top: 0; right: 0; height: 100%; width: 100%; max-width: 50%; pointer-events: none; } .links-container .media-col .link-image { position: absolute; top: 0; left: 0 !important; width: 100%; max-width: 792px; height: 100%; object-fit: contain; opacity: 0; transition: opacity 0.4s ease; } .links-container .media-col .link-image.active { opacity: 1; } .wpb_row:has(.roulette-items) > .wpb_column:first-child { padding-right: 40px; } \r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220; el_id=&#8220;genesys-cx-orchestrate&#8220; el_class=&#8220;cx-roulette&#8220;][vc_row][vc_column width=&#8220;1\/2&#8243; el_class=&#8220;content&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2>Customer Journeys im gesamten Unternehmen orchestrieren<\/h2>\n<p><span style=\"color: var(--text-default-secondary, #3d496d);\"><br \/>\nSteigern Sie den Customer Lifetime Value, indem Sie personalisierte Customer Journeys orchestrieren und die zugeh\u00f6rigen Prozesse \u00fcber alle Touchpoints, Systeme und Partner hinweg automatisieren.<br \/>\n<\/span><\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/de-de\/capabilities\/customer-journey-management\" target=\"\" rel=\"\">Mehr erfahren<\/a><\/div><div class=\"links-container component-links-roulette roulette-items\"><div class=\"row\"><div class=\"col-md-6 links-col main-col\"><div class=\"gray-line-indicator\"><\/div><div class=\"link-items-container\"><div class=\"link-item active\" data-key=\"0\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Daten, Wissen und Echtzeitkontext zusammenf\u00fchren<\/h3><p class=\"text-16 link-desc\">Erfassen, erweitern und aktivieren Sie jedes Signal, um kontextbezogene, adaptive Entscheidungen zu erm\u00f6glichen.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"1\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Jede Journey zum bestm\u00f6glichen Ergebnis f\u00fchren<\/h3><p class=\"text-16 link-desc\">Verstehen Sie die Kundenabsicht und leiten Sie Kunden mit vollst\u00e4ndigem Kontext an die richtige Person, den passenden KI-Agenten oder den optimalen Prozess weiter.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"2\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Die Arbeit hinter jeder Experience automatisieren<\/h3><p class=\"text-16 link-desc\">Vernetzen Sie Front- und Backoffice-Teams, damit auch komplexe Vorg\u00e4nge nahtlos vorangetrieben werden, bis sie vollst\u00e4ndig abgeschlossen sind.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"col-md-6 links-col media-col\"><img decoding=\"async\" data-img-key=\"0\" class=\"link-image active\" src=\"https:\/\/www.genesys.com\/media\/capabilities_01_a-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Customer profile card showing contact details, outcomes achieved, and segments for a customer named steven bell.\"><img decoding=\"async\" data-img-key=\"1\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_01_b-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Journey management diagram showing interaction history and a predictive model with a propensity to churn breakdown chart.\"><img decoding=\"async\" data-img-key=\"2\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_01_c-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Case details panel showing a vip package, customer transportation info, and case performance metrics.\"><\/div><\/div><\/div><style type='text\/css'>\r .component.card .card-body { padding: 1rem !important; margin: 0 !important; } .link-title { margin-bottom: 1rem !important; } .component-links-roulette .link-desc { display: block !important; } .wpb_row:has(.roulette-items) { position: relative; } .wpb_row:has(.roulette-items) > .wpb_column:has(.roulette-items) { position: relative; z-index: 1; } .links-container .row { display: block; } .links-container .main-col { width: 100%; max-width: 100%; flex: none; } .links-container .media-col { position: absolute; top: 0; right: 0; height: 100%; width: 100%; max-width: 50%; pointer-events: none; } .links-container .media-col .link-image { position: absolute; top: 0; left: 0 !important; width: 100%; max-width: 792px; height: 100%; object-fit: contain; opacity: 0; transition: opacity 0.4s ease; } .links-container .media-col .link-image.active { opacity: 1; } .wpb_row:has(.roulette-items) > .wpb_column:first-child { padding-right: 40px; } \r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220; el_id=&#8220;genesys-cx-augment&#8220; el_class=&#8220;cx-roulette&#8220;][vc_row][vc_column width=&#8220;1\/2&#8243; el_class=&#8220;content&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2>Mitarbeiterkompetenz und Leistung steigern<\/h2>\n<p><span style=\"color: var(--text-default-secondary, #3d496d);\"><br \/>\nMachen Sie jedes Team leistungsf\u00e4higer\u00a0\u2013 mit KI, die Mitarbeiter unterst\u00fctzt, Produktivit\u00e4t durch Echtzeit-Anleitungen erh\u00f6ht und eine personalisierte Weiterentwicklung erm\u00f6glicht.<br \/>\n<\/span>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/de-de\/capabilities\/wem-workforce-engagement-management\" target=\"\" rel=\"\">Mehr erfahren<\/a><\/div><div class=\"links-container component-links-roulette roulette-items\"><div class=\"row\"><div class=\"col-md-6 links-col main-col\"><div class=\"gray-line-indicator\"><\/div><div class=\"link-items-container\"><div class=\"link-item active\" data-key=\"0\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Kundenanliegen in einem KI-gest\u00fctzten Workspace bearbeiten<\/h3><p class=\"text-16 link-desc\">F\u00fchren Sie Copiloten, Kontext, Wissen und weitere KI-Tools zusammen, um schnellen und pers\u00f6nlichen Service zu bieten.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"1\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Leistung durch personalisierte Weiterentwicklung verbessern<\/h3><p class=\"text-16 link-desc\">Nutzen Sie Echtzeit-Einblicke in die Leistung, um die Weiterentwicklung durch Coaching, Lernen, Zielsetzungen und Anerkennung gezielt zu f\u00f6rdern.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"2\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Genesys Cloud\u00a0AI in Ihre CRM-Workflows integrieren<\/h3><p class=\"text-16 link-desc\">Synchronisieren Sie Kundenkontext und erweitern Sie Ihr CRM um KI-gest\u00fctzte Agentenfunktionen, Routing, Workforce Engagement und zus\u00e4tzliche Kan\u00e4le.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"col-md-6 links-col media-col\"><img decoding=\"async\" data-img-key=\"0\" class=\"link-image active\" src=\"https:\/\/www.genesys.com\/media\/capabilities_03_a-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Ai powered copilot panel recommending actions like recalling an espresso maker and flagging potential customer churn.\"><img decoding=\"async\" data-img-key=\"1\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_03_b-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Agent scorecard summary showing performance metrics including average handle time, after call work rate, and quality scores.\"><img decoding=\"async\" data-img-key=\"2\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_03_c-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Crm interface with a copilot panel and customer profile showing loyalty points.\"><\/div><\/div><\/div><style type='text\/css'>\r .component.card .card-body { padding: 1rem !important; margin: 0 !important; } .link-title { margin-bottom: 1rem !important; } .component-links-roulette .link-desc { display: block !important; } .wpb_row:has(.roulette-items) { position: relative; } .wpb_row:has(.roulette-items) > .wpb_column:has(.roulette-items) { position: relative; z-index: 1; } .links-container .row { display: block; } .links-container .main-col { width: 100%; max-width: 100%; flex: none; } .links-container .media-col { position: absolute; top: 0; right: 0; height: 100%; width: 100%; max-width: 50%; pointer-events: none; } .links-container .media-col .link-image { position: absolute; top: 0; left: 0 !important; width: 100%; max-width: 792px; height: 100%; object-fit: contain; opacity: 0; transition: opacity 0.4s ease; } .links-container .media-col .link-image.active { opacity: 1; } .wpb_row:has(.roulette-items) > .wpb_column:first-child { padding-right: 40px; } \r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220; el_id=&#8220;genesys-cx-optimize&#8220; el_class=&#8220;cx-roulette&#8220;][vc_row][vc_column width=&#8220;1\/2&#8243; el_class=&#8220;content&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2>Analyse, Anpassung und Optimierung in Echtzeit<\/h2>\n<p><span style=\"color: var(--text-default-secondary, #3d496d);\"><br \/>\nSenken Sie die Servicekosten mit KI, die Reibungspunkte erkennt und Erlebnisse ohne manuelle Eingriffe kontinuierlich anpasst.<br \/>\n<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/de-de\/capabilities\/call-center-software\" target=\"\" rel=\"\">Mehr erfahren<\/a><\/div><div class=\"links-container component-links-roulette roulette-items\"><div class=\"row\"><div class=\"col-md-6 links-col main-col\"><div class=\"gray-line-indicator\"><\/div><div class=\"link-items-container\"><div class=\"link-item active\" data-key=\"0\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Die Qualit\u00e4t jeder Konversation verbessern<\/h3><p class=\"text-16 link-desc\">Beobachten Sie jede von Menschen oder KI gef\u00fchrte Konversation, \u00fcberwachen Sie Verhaltensmuster und optimieren Sie die Leistung.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"1\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">KI- und Personalkapazit\u00e4ten dynamisch ausbalancieren<\/h3><p class=\"text-16 link-desc\">Prognostizieren Sie das Interaktionsvolumen, planen Sie Kapazit\u00e4ten und weisen Sie menschlichen Mitarbeitern und KI-Agenten die richtigen Aufgaben zur richtigen Zeit zu.<\/p><\/div><\/div><\/div><div class=\"link-item\" data-key=\"2\"><div class=\"component card w-100 vertical text-start shadow item-link-card no-link\"><div class=\"card-body link-content m-0\"><h3 class=\"h5 link-title\">Die Ursachen hinter jedem Trend erkennen<\/h3><p class=\"text-16 link-desc\">Nutzen Sie individuelle Dashboards, um KPIs detailliert zu analysieren, Ursachen zu identifizieren und den ROI Ihrer CX-Abl\u00e4ufe nachzuweisen.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"col-md-6 links-col media-col\"><img decoding=\"async\" data-img-key=\"0\" class=\"link-image active\" src=\"https:\/\/www.genesys.com\/media\/capabilities_04_a-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Customer verification and authentication flow with a sentiment indicator and guided score.\"><img decoding=\"async\" data-img-key=\"1\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_04_b-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Forecast chart comparing offered volume and average handle time over time.\"><img decoding=\"async\" data-img-key=\"2\" class=\"link-image\" src=\"https:\/\/www.genesys.com\/media\/capabilities_04_c-scaled.png\" width=\"1600\" height=\"1721\" alt=\"Analytics dashboard showing voice and digital channel volume, sla adherence bar chart, and anomaly detection alert.\"><\/div><\/div><\/div><style type='text\/css'>\r .component.card .card-body { padding: 1rem !important; margin: 0 !important; } .link-title { margin-bottom: 1rem !important; } .component-links-roulette .link-desc { display: block !important; } .wpb_row:has(.roulette-items) { position: relative; } .wpb_row:has(.roulette-items) > .wpb_column:has(.roulette-items) { position: relative; z-index: 1; } .links-container .row { display: block; } .links-container .main-col { width: 100%; max-width: 100%; flex: none; } .links-container .media-col { position: absolute; top: 0; right: 0; height: 100%; width: 100%; max-width: 50%; pointer-events: none; } .links-container .media-col .link-image { position: absolute; top: 0; left: 0 !important; width: 100%; max-width: 792px; height: 100%; object-fit: contain; opacity: 0; transition: opacity 0.4s ease; } .links-container .media-col .link-image.active { opacity: 1; } .wpb_row:has(.roulette-items) > .wpb_column:first-child { padding-right: 40px; } \r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220; el_id=&#8220;platform&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column v_align=&#8220;flexstart&#8220; width=&#8220;2\/3&#8243; el_class=&#8220;content-head-center&#8220; offset=&#8220;vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0 vc_col-xs-12&#8243;][vc_column_text css=&#8220;&#8220;]<\/p>\n<p class=\"eyebrow\" style=\"text-align: center;\">PLATTFORM<\/p>\n<h2 style=\"text-align: center;\">F\u00fcr das Zeitalter agentischer KI entwickelt<\/h2>\n<p style=\"text-align: center;\">Genesys Cloud vereint auf einzigartige Weise die F\u00e4higkeit, Kundenabsichten zu verstehen, in Echtzeit zu handeln, Ihr Unternehmen nahtlos zu vernetzen und verantwortungsvoll zu skalieren\u00a0\u2013 alles, was Sie f\u00fcr den \u00dcbergang zu einem agentischen Betriebsmodell ben\u00f6tigen.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_id=&#8220;platform-items&#8220;][vc_column width=&#8220;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/de-de\/capabilities\/ai-studio\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"1424\" height=\"848\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/genesys_cloud_globe.png\" alt=\"Abstract illustration of overlapping orange and blue swirling rings representing AI orchestration\" ><\/div><div class=\"card-body\"><h3 class=\"h5\" style=\"text-align: start;\">KI<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">Optimieren Sie Ergebnisse \u00fcber den gesamten Experience-Lebenszyklus hinweg, indem Sie KI und menschliche Arbeit intelligent orchestrieren.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8220;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/de-de\/capabilities\/speech-and-text-analytics\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"1424\" height=\"848\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/platform_waves.png\" alt=\"Abstract illustration of colorful flowing waveforms representing real-time conversational data.\" ><\/div><div class=\"card-body\"><h3 class=\"h5\" style=\"text-align: start;\">Echtzeit<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">Verwandeln Sie Gespr\u00e4chsdaten unmittelbar in Aktionen und nutzen Sie jede Gelegenheit im richtigen Moment.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8220;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/de-de\/capabilities\/integrations-apps\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"1424\" height=\"848\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/ecosystem_logos.png\" alt=\"ecosystem_logos\" ><\/div><div class=\"card-body\"><h3 class=\"h5\" style=\"text-align: start;\">\u00d6kosystem<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">Verbinden Sie Unternehmenssysteme, Daten und KI, um jede Interaktion mit wertvollem Kontext anzureichern.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8220;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail  chevron-only  \" href=\"https:\/\/www.genesys.com\/trust-center\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"1424\" height=\"848\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/shield_platform-1.png\" alt=\"Illustration of a shield with a compass icon, surrounded by red connecting lines, representing enterprise trust and security.\" ><\/div><div class=\"card-body\"><h3 class=\"h5\" style=\"text-align: start;\">Vertrauen<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">F\u00f6rdern Sie Innovationen verantwortungsvoll mit Sicherheit, Compliance und Governance auf Enterprise-Niveau.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220; el_id=&#8220;genesys-cx-scale&#8220;][vc_row][vc_column el_class=&#8220;content-head&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2 style=\"text-align: start;\">Skalierung, Geschwindigkeit und Vertrauen f\u00fcr eine maximale KI-Rendite<\/h2>\n<p style=\"text-align: start; color: var(--text-default-secondary, #3d496d);\">Die folgenden Ergebnisse spiegeln die Leistung von Genesys im Gesch\u00e4ftsjahr\u00a02026 wider.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text ct_style=&#8220;stat&#8220; css=&#8220;&#8220;]<\/p>\n<p class=\"h1\">29 Mrd.<\/p>\n<p class=\"h5\">Echtzeit-Konversationen<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text ct_style=&#8220;stat&#8220; css=&#8220;&#8220;]<\/p>\n<p class=\"h1\">2\u00a0Mio.<\/p>\n<p class=\"h5\">Genesys\u00a0Cloud-Benutzer<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text ct_style=&#8220;stat&#8220; css=&#8220;&#8220;]<\/p>\n<p class=\"h1\">28.000<\/p>\n<p class=\"h5\">Jahre an transkribierten Sprachdaten<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220; el_id=&#8220;teams&#8220;][vc_row][vc_column el_class=&#8220;content-head&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<p class=\"eyebrow\">F\u00fcr Teams<\/p>\n<h2 style=\"text-align: start;\">Alles, was Ihre CX-Teams brauchen\u00a0\u2013 an einem Ort<\/h2>\n<p style=\"text-align: start; color: var(--text-default-secondary, #3d496d);\">Steigern Sie Effizienz und gewinnen Sie Kunden langfristig\u00a0\u2013 mit KI f\u00fcr jede Rolle.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/4&#8243; el_class=&#8220;team-card&#8220;][vc_single_image image=&#8220;638730&#8243; css=&#8220;&#8220; si_max_width=&#8220;48px&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h3 class=\"h5\" style=\"text-align: start;\">KI-Verantwortliche<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">F\u00fchren Sie produktionsreife KI schneller ein und belegen Sie messbare Gesch\u00e4ftsergebnisse.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/4&#8243; el_class=&#8220;team-card&#8220;][vc_raw_html css=&#8220;&#8220; el_id=&#8220;ai-strategists&#8220;]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[\/vc_raw_html][vc_column_text css=&#8220;&#8220;]<\/p>\n<h3 class=\"h5\" style=\"text-align: start;\">Contact\u00a0Center-Betrieb<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">Senken Sie Kosten und sichern Sie die Servicequalit\u00e4t mit Automatisierung und Conversational Intelligence\u00a0(CI).<\/p>\n<p>[\/vc_column_text]<style type='text\/css'>\r #ai-strategists .wpb_wrapper > svg { width: 48px; height: 47.702px; flex-shrink: 0; }\r <\/style>[\/vc_column][vc_column width=&#8220;1\/4&#8243; el_class=&#8220;team-card&#8220;][vc_raw_html 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css=&#8220;&#8220;]<\/p>\n<h3 class=\"h5\" style=\"text-align: start;\">Serviceteams<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">Erreichen Sie Ihre Serviceziele mit KI-gest\u00fctzter Assistenz, Kontext und automatisierten n\u00e4chsten Schritten.<\/p>\n<p>[\/vc_column_text]<style type='text\/css'>\r #service-teams .wpb_wrapper > svg { width: 48px; height: 35.735px; flex-shrink: 0; aspect-ratio: 48.00\/35.73; }\r <\/style>[\/vc_column][vc_column width=&#8220;1\/4&#8243; el_class=&#8220;team-card&#8220;][vc_raw_html css=&#8220;&#8220; el_id=&#8220;it-developers&#8220;]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css=&#8220;&#8220;]<\/p>\n<h3 class=\"h5\" style=\"text-align: start;\">IT und Entwickler<\/h3>\n<p style=\"color: var(--text-default-secondary, #3d496d); text-align: start;\">Skalieren Sie CX-Innovationen mit vertrauensw\u00fcrdiger KI, offenen APIs und integrierter Governance.<\/p>\n<p>[\/vc_column_text]<style type='text\/css'>\r #it-developers .wpb_wrapper > svg { width: 48px; height: 43.635px; flex-shrink: 0; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220; el_id=&#8220;customer-stories&#8220;][vc_row][vc_column width=&#8220;1\/2&#8243; el_class=&#8220;content-head&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<p class=\"eyebrow\" style=\"text-align: start; color: var(--text-default-secondary, #3d496d);\">KUNDEN<\/p>\n<h2 style=\"text-align: start;\">Customer Experience ist f\u00fcr f\u00fchrende Marken entscheidend. Deshalb nutzen sie Genesys.<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-end\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\" target=\"\" rel=\"\">Alle Erfolgsgeschichten lesen<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"4\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Vodafone Oman story\" title=\"Vodafone Oman\" href=\"#626508\"><img decoding=\"async\" class=\"company-logo\" alt=\"Vodafone logo\" src=\"https:\/\/www.genesys.com\/media\/Vodafone_Logo_300x71-2.png\" width=\"300\" height=\"71\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Global Payments story\" title=\"Global Payments\" href=\"#572700\"><img decoding=\"async\" class=\"company-logo\" alt=\"Logo global payments\" src=\"https:\/\/www.genesys.com\/media\/logo-Global_Payments.svg\" width=\"390\" height=\"59\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Virgin Atlantic story\" title=\"Virgin Atlantic\" href=\"#501563\"><img decoding=\"async\" class=\"company-logo\" alt=\"Virgin atlantic x300\" src=\"https:\/\/www.genesys.com\/media\/virgin-atlantic-x300.png\" width=\"300\" height=\"72\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Best Buy Canada story\" title=\"Best Buy Canada\" href=\"#591441\"><img decoding=\"async\" class=\"company-logo\" alt=\"Best buy canada   geek squad logo\" src=\"https:\/\/www.genesys.com\/media\/Best-Buy-Geek-Squad-logo-lock-up.png\" width=\"840\" height=\"217\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"626508\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/vodafone-oman\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Smiling man typing on his mobile phone\" src=\"https:\/\/www.genesys.com\/media\/Vodafone-Oman-hero-image.webp\" width=\"1600\" height=\"1067\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u201eEinerseits brauchten wir die F\u00e4higkeit, digitale Erfahrungen schnell und auf verschiedenen Kan\u00e4len innovativ neu auszurichten, und andererseits brauchten wir einen Partner, der mit unserem Bereitstellungstempo Schritt halten konnte. Mit Genesys sind die Kommunikation, die Entscheidungsfindung und Implementierungen vor allem eines: schnell.\u201c<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Salim Al Adawi<\/p><p class=\"customer-title\">Manager, Customer Care, Vodafone Oman<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Kundenbericht lesen<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"572700\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/global-payments\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Hero img global payments\" src=\"https:\/\/www.genesys.com\/media\/hero-img-Global_Payments.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u201eWir wollten keine Roadmap kaufen, sondern Funktionalit\u00e4t, die heute bereits verf\u00fcgbar ist. Genesys bot alles, was wir brauchten\u00a0\u2013 entweder direkt im System, \u00fcber einen AppFoundry-Partner oder \u00fcber eine sofort verf\u00fcgbare API. So konnten wir alles schnell und in einem einfachen, standardisierten Prozess zusammenf\u00fchren.\u201c<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Beth Granberry<\/p><p class=\"customer-title\">Director of Telecommunications and Contact Services, Global Payments<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Kundenbericht lesen<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"501563\" data-index=\"2\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/de-de\/customer-stories\/virgin-atlantic\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video thumbnail virgin atlantic\" src=\"https:\/\/www.genesys.com\/media\/customer-story_video-thumbnail_Virgin-Atlantic.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201eMit Genesys k\u00f6nnen wir unsere KI-Strategie konsequent weiterentwickeln. Verglichen mit unserer vorherigen L\u00f6sung schlie\u00dfen wir mit Genesys Web Messaging 220\u00a0% mehr Gespr\u00e4che erfolgreich ab. Unsere Effizienz hat sich also tats\u00e4chlich verdoppelt.\u201c<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Louise Phillips<\/p><p class=\"customer-title\">VP Customer Centers, Virgin Atlantic<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Kundenbericht lesen<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"591441\" data-index=\"3\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/best-buy-canada\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Best buy canada store\" src=\"https:\/\/www.genesys.com\/media\/Best-Buy-Mobile-store-2.jpg\" width=\"657\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u201eGenesys hat Best Buy Canada dabei geholfen, innovativer zu werden. Die Plattform bietet uns die ideale Grundlage, um Neues auszuprobieren, Wege zu finden, unsere Kunden immer wieder zu \u00fcberraschen und zu begeistern und letztlich ein Kundenerlebnis der Spitzenklasse sowie ein ebenso herausragendes Erlebnis f\u00fcr unsere Servicemitarbeiter zu schaffen.\u201c<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Mick Robinson<\/p><p class=\"customer-title\">Director of Customer Care, Best Buy Canada<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Kundenbericht lesen<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220; el_id=&#8220;resources&#8220;][vc_row][vc_column][vc_column_text css=&#8220;&#8220;]<\/p>\n<p class=\"eyebrow\" style=\"text-align: start; color: var(--text-default-secondary, #3d496d);\">Weiterf\u00fchrende Informationen<\/p>\n<h2 style=\"text-align: start;\">Erfahren Sie, wie agentische KI<br \/>\ndie Customer Experience ver\u00e4ndert<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-2 scrollable-row\"><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/de-de\/resources\/contact-center-buyers-guide\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><p class=\"assettag\">E-Book<\/p><h3 class=\"item-title h6\">CX- und KI-Leitfaden f\u00fcr Eink\u00e4ufer 2026 | Genesys<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/de-de\/resources\/five-trendsetters-in-cx-innovation\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Trendsetter_DE.png\" height=\"897\" width=\"1170\" alt=\"Trendsetter de\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><p class=\"assettag\">E-Book<\/p><h3 class=\"item-title h6\">Kaufleitfaden f\u00fcr KI- und CX-L\u00f6sungen\u00a02026<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-page\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/de-de\/genesys-cloud\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud.png\" height=\"508\" width=\"1288\" alt=\"Genesys cloud\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><h3 class=\"item-title h6\">Genesys Cloud CX<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-6 horizontal-cards grid-item card-col item-image grid_type-page\"><a class=\"card w-100 h-100 bgc-lgray component horizontal text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/de-de\/genesys-cloud\"><div class=\"row align-items-center\"><div class=\"col-12 col-md-5 col-lg-6\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud.png\" height=\"508\" width=\"1288\" alt=\"Genesys cloud\"><\/div><\/div><div class=\"col-12 col-md-7 col-lg-6\"><div class=\"card-body text-col ps-0\"><p class=\"assettag\">Bericht<\/p><h3 class=\"item-title h6\">Genesys Cloud CX<\/h3><\/div><div class=\"card-footer text-end ps-0\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220; el_id=&#8220;genesys-cx-form&#8220;][vc_row background_color=&#8220;bgc-lgray&#8220;][vc_column el_class=&#8220;cx-form-head&#8220;]<a class=\"component-cta-block card w-100 h-100  centered cta-text-center \"  href=\"de-de\/contact-us\" target=\"\" rel=\"\"><div class=\"card-body text-center col-content\"><h2 style=\"text-align: center;\">So setzen Sie agentische KI im gesamten Unternehmen ein<\/h2>\n<p style=\"text-align: center;\">In welcher Phase der CX-Entwicklung Sie sich auch befinden: Wir unterst\u00fctzen Sie dabei, eine Roadmap zu entwickeln, mit der Sie das volle Potenzial von KI aussch\u00f6pfen.<\/p>\n<div class=\" btn-container justify-content-center mt-2\"><div class=\"btn btn-primary\">Sprechen Sie mit uns<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220; el_id=&#8220;genesys-cx-faq&#8220;][vc_row el_class=&#8220;cx-faq&#8220;][vc_column width=&#8220;5\/12&#8243; el_class=&#8220;cx-faq-head&#8220;][vc_column_text css=&#8220;&#8220;]<\/p>\n<h2 style=\"text-align: start;\">H\u00e4ufig gestellte Fragen zu Genesys Cloud<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8220;2\/3&#8243; offset=&#8220;vc_col-sm-offset-2&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Wof\u00fcr wird Genesys Cloud eingesetzt?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud ist die Plattform, die alle Bereiche der Customer Experience an einem Ort vereint: <a href=\"https:\/\/www.genesys.com\/de-de\/capabilities\/call-center-software\" target=\"_blank\" rel=\"noopener\">Contact Center<\/a>, <a href=\"https:\/\/www.genesys.com\/de-de\/capabilities\/digital\" target=\"_blank\" rel=\"noopener\">digitale Kan\u00e4le<\/a>, <a href=\"https:\/\/www.genesys.com\/de-de\/capabilities\/wem-workforce-engagement-management\" target=\"_blank\" rel=\"noopener\">Workforce Management<\/a> und Analysen. KI und Mitarbeiter arbeiten dabei Hand in Hand, um Kundenkontext zu verstehen und die optimale n\u00e4chste Ma\u00dfnahme zu bestimmen und effizient umzusetzen\u00a0\u2013 sei es die Beantwortung einer einfachen Anfrage oder die Koordination eines abteilungs\u00fcbergreifenden, mehrstufigen Prozesses.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Wie unterst\u00fctzt Genesys Cloud die Experience-Orchestrierung?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud arbeitet bei jeder Interaktion in einem kontinuierlichen Kreislauf: Die Plattform erfasst Ereignisse in Ihren Systemen und Daten, interpretiert Kontext und Absichten, ermittelt die optimale Ma\u00dfnahme, setzt diese \u00fcber die richtigen Mitarbeiter und Systeme um, lernt aus den Ergebnissen und stellt die Governance der KI-Agenten mithilfe von Leitplanken sicher. So kann Genesys\u00a0Cloud <a class=\"font-weight-normal\" href=\"https:\/\/www.genesys.com\/de-de\/experience-orchestration\" target=\"_blank\" rel=\"noopener\">jede Customer Journey in Echtzeit orchestrieren<\/a>, anstatt Kunden durch starre, vordefinierte Abl\u00e4ufe zu f\u00fchren.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Welche Kan\u00e4le unterst\u00fctzt Genesys Cloud?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud unterst\u00fctzt <a href=\"https:\/\/www.genesys.com\/de-de\/capabilities\/voice-services\" target=\"_blank\" rel=\"noopener\">Sprachkommunikation<\/a>, <a href=\"https:\/\/www.genesys.com\/de-de\/capabilities\/email-contact-center\" target=\"_blank\" rel=\"noopener\">E-Mail<\/a>, <a href=\"https:\/\/www.genesys.com\/de-de\/capabilities\/live-chat-software\" target=\"_blank\" rel=\"noopener\">Webchat<\/a>, <a href=\"https:\/\/www.genesys.com\/de-de\/capabilities\/sms-messaging\" target=\"_blank\" rel=\"noopener\">SMS<\/a>, <a href=\"https:\/\/www.genesys.com\/de-de\/capabilities\/whatsapp\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a>, <a href=\"https:\/\/www.genesys.com\/de-de\/capabilities\/social-media-customer-service\" target=\"_blank\" rel=\"noopener\">Facebook Messenger<\/a>, Instagram-Direktnachrichten, X-Direktnachrichten, Apple Messages for Business sowie offene Messaging-Schnittstellen f\u00fcr individuelle Kan\u00e4le. Der Kontext einer Unterhaltung bleibt dabei \u00fcber alle Kan\u00e4le hinweg erhalten. So k\u00f6nnen Kunden beispielsweise nahtlos von einem Chatbot zu einem Service-Mitarbeiter und anschlie\u00dfend zu einem Telefongespr\u00e4ch wechseln, ohne ihr Anliegen erneut schildern zu m\u00fcssen.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">L\u00e4sst sich Genesys Cloud in andere Unternehmenssysteme integrieren?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Ja. Genesys\u00a0Cloud l\u00e4sst sich mit CRM-Plattformen wie Salesforce und ServiceNow sowie mit Hunderten weiteren Unternehmensanwendungen \u00fcber den <a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 300;\">AppFoundry<\/span><\/a> Marketplace und offene APIs verbinden. So k\u00f6nnen Ihre Teams direkt in ihren gewohnten Anwendungen auf Kundenkontext, Agenten-Tools und KI-Funktionen zugreifen, anstatt zwischen verschiedenen Anwendungen wechseln zu m\u00fcssen.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Wie kann ich Genesys Cloud ausprobieren?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Starten Sie mit einer kostenlosen Testversion auf genesys.com\/de und entdecken Sie innerhalb weniger Minuten die M\u00f6glichkeiten von Sprach-, E-Mail- und Messaging-Workflows. Oder <a href=\"https:\/\/www.genesys.com\/de-de\/contact-us\" target=\"_blank\" rel=\"noopener\">vereinbaren Sie eine Demo<\/a>. Gemeinsam mit einem Genesys-Experten entwickeln Sie einen Implementierungsplan, der auf Ihre Ziele und Anforderungen zugeschnitten ist.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8220;bgc-lgray&#8220; flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220;][vc_row el_id=&#8220;genesys-cx-hero&#8220;][vc_column width=&#8220;2\/3&#8243;][vc_column_text css=&#8220;&#8220;] GENESYS CLOUD Agentische KI f\u00fcr jedes Kundenerlebnis Eine Plattform f\u00fcr Ihre gesamte Kundenorganisation\u00a0\u2013 mit KI, die Erlebnisse orchestriert, die Produktivit\u00e4t steigert und Ihr Unternehmen transformiert. [\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][\/vc_column][vc_column][vc_single_image image=&#8220;638749&#8243; css=&#8220;&#8220; el_id=&#8220;cloud-hero&#8220;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220; el_class=&#8220;sticky-top&#8220; el_id=&#8220;genesys-cx-nav&#8220;][vc_row r_wrap_no=&#8220;enable&#8220;][vc_column c_wrap_no=&#8220;enable&#8220;][vc_raw_js]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[\/vc_raw_js][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8220;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8220; el_id=&#8220;genesys-cx-model&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column][vc_column_text css=&#8220;&#8220;] Das neue Betriebsmodell f\u00fcr CX Customer Experience\u00a0(CX) ist zum entscheidenden [&hellip;]<\/p>\n","protected":false},"author":1263,"featured_media":503675,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-226749","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/226749","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/1263"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/comments?post=226749"}],"version-history":[{"count":23,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/226749\/revisions"}],"predecessor-version":[{"id":646951,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/226749\/revisions\/646951"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media\/503675"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=226749"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}