{"id":116999,"date":"2019-01-03T11:40:24","date_gmt":"2019-01-03T19:40:24","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=116999"},"modified":"2022-04-04T20:25:30","modified_gmt":"2022-04-05T03:25:30","slug":"category","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/de-de\/blog\/category","title":{"rendered":"Category"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8220;stretch_row&#8220; css=&#8220;.vc_custom_1530915447214{padding-top: 65px !important;padding-bottom: 0px !important;}&#8220;][vc_row gap=&#8220;35&#8243; equal_height=&#8220;yes&#8220; el_class=&#8220;g-flex&#8220;][vc_column width=&#8220;2\/3&#8243; el_class=&#8220;no-inner-padding&#8220;][\/vc_column][vc_column width=&#8220;1\/3&#8243; el_class=&#8220;no-inner-padding&#8220;]<div class=\"search-bar\" id=\"nav-search-box\"><\/div><script>var getUrlParam = function(e){var t = new RegExp(\"[?&]\" + e.replace(\/[\\[\\]]\/g, \"\\$&\") + \"(=([^&#]*)|&|#|$)\"),a = t.exec(window.location.href);return a && a[2] ? 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decoding=\"async\" class=\"card-img-top\" height=\"183\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/SN_AdobeStock_729969701-scaled-e1771269118852-300x183.jpeg\" alt=\"Die Zukunft der CX wird auf intelligenten \u00d6kosystemen basieren\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">17.02.2026<\/p><h3 class=\"card-title h6\">Die Zukunft der CX wird auf intelligenten \u00d6kosystemen basieren<\/h3><p class=\"card-text mt-1\">Unternehmen in allen Branchen sind bem\u00fcht, k\u00fcnstliche Intelligenz (KI) zu nutzen, um Erfahrungen zu verbessern, Abl\u00e4ufe zu...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/280\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Jack-2.png\" alt=\"Jack Nichols\"><p class=\"mb-0\">Jack Nichols<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/the-future-of-cx-will-be-built-on-intelligent-ecosystems\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/modernizing-cx-with-agentic-ai-and-whatsapp-with-voice\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/WhatsAppAdobeStock_459278063-300x200.jpeg\" alt=\"Modernisierung der CX mit agentischer KI und WhatsApp mit Voice\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">17.02.2026<\/p><h3 class=\"card-title h6\">Modernisierung der CX mit agentischer KI und WhatsApp mit Voice<\/h3><p class=\"card-text mt-1\">F\u00fcr die Customer Experience (CX) hat eine neue \u00c4ra begonnen, die von schnellen Reaktionen, Empathie und Intelligenz gepr\u00e4gt...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/1010\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/anthony-romero-google99-copy-e1679587511935.jpeg\" alt=\"Anthony Romero\"><p class=\"mb-0\">Anthony Romero<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/modernizing-cx-with-agentic-ai-and-whatsapp-with-voice\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/from-conversation-to-resolution-genesys-cloud-agentic-virtual-agent\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AVA-launch-blog-hero-300x200.jpg\" alt=\"Vom Gespr\u00e4ch zur L\u00f6sung: Genesys Cloud Agentic Virtual Agent\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">10.02.2026<\/p><h3 class=\"card-title h6\">Vom Gespr\u00e4ch zur L\u00f6sung: Genesys Cloud Agentic Virtual Agent<\/h3><p class=\"card-text mt-1\">\udb40\udc30Willkommen in der n\u00e4chsten Phase der CX-Automatisierung, in der KI nicht nur interagieren, sondern auch konkret handeln...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/1121\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Arpita-Headshot-e1726504275848.jpeg\" alt=\"Arpita Maity\"><p class=\"mb-0\">Arpita Maity<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/from-conversation-to-resolution-genesys-cloud-agentic-virtual-agent\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/the-customer-has-changed-cx-must-catch-up\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Coffee_AdobeStock_403199946-300x200.jpeg\" alt=\"Die Kunden haben sich ver\u00e4ndert\u00a0\u2013 die CX muss jetzt schnell nachziehen\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">09.02.2026<\/p><h3 class=\"card-title h6\">Die Kunden haben sich ver\u00e4ndert\u00a0\u2013 die CX muss jetzt schnell nachziehen<\/h3><p class=\"card-text mt-1\">In der letzten Zeit kam in Gespr\u00e4chen mit CX-Experten aus allen Branchen und Regionen vor allem ein Thema auf: Die Erwartungen...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-1-e1632347601319.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/the-customer-has-changed-cx-must-catch-up\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/ai-trust-and-the-future-of-cx-key-insights-from-davos-2026\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/55049101701_c0094f71ea_o-300x200.jpg\" alt=\"KI, Vertrauen und die Zukunft der CX: Die wichtigsten Lehren vom Treffen in Davos 2026\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">29.01.2026<\/p><h3 class=\"card-title h6\">KI, Vertrauen und die Zukunft der CX: Die wichtigsten Lehren vom Treffen in Davos 2026<\/h3><p class=\"card-text mt-1\">Letzte Woche brachte das Jahrestreffen des Weltwirtschaftsforums\u00a0(WEF) 2026 fast 3.000\u00a0hochrangige Teilnehmerinnen und...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/1018\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" 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Was als einfache Automatisierung...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/260\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/RJ-Headshot-2017-e1726068828632.jpg\" alt=\"Roe Jones\"><p class=\"mb-0\">Roe Jones<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/genesys-achieves-iso-iec-420012023-certification-for-responsible-ai-governance\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/why-ai-is-a-non-negotiable-for-cx-leaders-in-2026\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"195\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1568579692-2-300x195.jpeg\" alt=\"Warum KI f\u00fcr CX-F\u00fchrungskr\u00e4fte im Jahr 2026 ein Must-have ist\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">03.12.2025<\/p><h3 class=\"card-title h6\">Warum KI f\u00fcr CX-F\u00fchrungskr\u00e4fte im Jahr 2026 ein Must-have ist<\/h3><p class=\"card-text mt-1\">Im Jahr 2026 wird das Kundenerlebnis den Markenerfolg mehr bestimmen als Produkt, Preis oder Komfort. In der Erlebniswirtschaft...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-1-e1632347601319.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/why-ai-is-a-non-negotiable-for-cx-leaders-in-2026\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/5-brands-using-ai-to-deliver-empathetic-efficient-experiences\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_480731210-300x200.jpeg\" alt=\"5 Marken nutzen KI, um empathische, effiziente Erlebnisse zu bieten\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">21.11.2025<\/p><h3 class=\"card-title h6\">5 Marken nutzen KI, um empathische, effiziente Erlebnisse zu bieten<\/h3><p class=\"card-text mt-1\">F\u00fchrende Unternehmen in verschiedenen Branchen und L\u00e4ndern sind dabei, die Customer Experience (CX) f\u00fcr das KI-Zeitalter neu...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-1-e1632347601319.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/5-brands-using-ai-to-deliver-empathetic-efficient-experiences\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/genesys-wins-best-use-of-ai-in-customer-service-at-the-2025-a-i-awards\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"184\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/stock_product-lifestyle_Agent-with-threads-1-e1763671178109-300x184.png\" alt=\"Genesys wird bei den A.I. 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