{"id":116995,"date":"2019-01-03T11:40:21","date_gmt":"2019-01-03T19:40:21","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=116995"},"modified":"2024-10-30T18:41:04","modified_gmt":"2024-10-31T01:41:04","slug":"blog","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/de-de\/blog","title":{"rendered":"Blog"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8220;bgc-lgray&#8220; full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;7\/12&#8243;][vc_column_text]<\/p>\n<h1 class=\"font-roboto\">Der Genesys Blog: News &amp; Trends der Contact Center Branche<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"\/blog\/post\/welcome-to-the-future-its-digital-2025\" target=\"\" rel=\"\">Blog lesen<\/a><\/div>[\/vc_column][vc_column width=&#8220;5\/12&#8243;]<div class=\"component video-snippet\"><video autoplay muted playsinline loop data-poster-mobile=\"\" data-mobile-src=\"https:\/\/www.genesys.com\/media\/EO-hero-1280x720-f9f8f5.mp4\" data-poster-desktop=\"\" data-desktop-src=\"https:\/\/www.genesys.com\/media\/EO-hero-1280x720-f9f8f5.mp4\"><\/video><button type=\"button\" class=\"btn btn-white bg-video-control small inactive\"><\/button><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; 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full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; el_class=&#8220;pt-0&#8243;][vc_row][vc_column]<div class=\"blog-feed-container d-flex flex-column gap-2\" data-real-ppp=\"15\" data-adjust=\"0\" data-page=\"1\" data-max-pages=\"17\" data-limit=\"245\" data-default-counter=\"1\"><div class=\"row blog-feed\" ><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/sustainable-growth-in-the-age-of-ai-starts-with-empathy\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"169\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/sustainable-growth-in-the-age-of-ai-starts-with-empathy-300x169.webp\" alt=\"Nachhaltiges Wachstum im Zeitalter der KI beginnt mit Empathie\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">10.08.2026<\/p><h3 class=\"card-title h6\">Nachhaltiges Wachstum im Zeitalter der KI beginnt mit Empathie<\/h3><p class=\"card-text mt-1\">Die Zukunft der Nachhaltigkeit wird von einer der einflussreichsten Entwicklungen unserer Zeit gepr\u00e4gt: k\u00fcnstliche...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/816\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/CIA-Bridgette-McAdoo-e1753120273246.png\" alt=\"Bridgette Bell McAdoo\"><p class=\"mb-0\">Bridgette Bell McAdoo<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/sustainable-growth-in-the-age-of-ai-starts-with-empathy\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/sovereignty-isnt-a-country-its-a-standard-of-proof\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"201\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2026-07-14-122810-300x201.png\" alt=\"Souver\u00e4nit\u00e4t ist kein Land, sondern nachweisbare Sicherheit\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">20.07.2026<\/p><h3 class=\"card-title h6\">Souver\u00e4nit\u00e4t ist kein Land, sondern nachweisbare Sicherheit<\/h3><p class=\"card-text mt-1\">Meine eigene berufliche Laufbahn hat sich zwischen europ\u00e4ischen Vorschriften und amerikanischen Rechtssystemen abgespielt\u00a0\u2013...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/1087\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Mario-T-M-e1719241670136.jpg\" alt=\"Mario Tavares Moyron\"><p class=\"mb-0\">Mario Tavares Moyron<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/sovereignty-isnt-a-country-its-a-standard-of-proof\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/conversation-to-context-the-next-phase-of-cx-in-financial-services\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/output.auto-4-300x200.jpg\" alt=\"Vom blo\u00dfen Gespr\u00e4ch zu relevantem Kontext: Die n\u00e4chste Phase der CX im Finanzwesen\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">16.07.2026<\/p><h3 class=\"card-title h6\">Vom blo\u00dfen Gespr\u00e4ch zu relevantem Kontext: Die n\u00e4chste Phase der CX im Finanzwesen<\/h3><p class=\"card-text mt-1\">Finanzdienstleister haben die letzten zwei Jahrzehnte damit verbracht, die Customer\u00a0Experience (CX) zu transformieren. Dabei...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/1178\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Joya-Mannan_Headshot.jpeg\" alt=\"Joya Mannan\"><p class=\"mb-0\">Joya Mannan<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/conversation-to-context-the-next-phase-of-cx-in-financial-services\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/meta-conversations-2026-why-the-future-of-customer-engagement-is-bigger-than-any-one-channel\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/image-15-300x200.png\" alt=\"Meta Conversations\u00a02026: Warum f\u00fcr zuk\u00fcnftige Kundeninteraktionen nicht nur ein einziger Kanal relevant ist\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">15.07.2026<\/p><h3 class=\"card-title h6\">Meta Conversations\u00a02026: Warum f\u00fcr zuk\u00fcnftige Kundeninteraktionen nicht nur ein einziger Kanal relevant ist<\/h3><p class=\"card-text mt-1\">Auf der Meta Conversations\u00a02026 wurde eines deutlich: Die Art und Weise, wie Menschen mit Unternehmen in Kontakt treten,...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/1178\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Joya-Mannan_Headshot.jpeg\" alt=\"Joya Mannan\"><p class=\"mb-0\">Joya Mannan<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/meta-conversations-2026-why-the-future-of-customer-engagement-is-bigger-than-any-one-channel\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/germanys-trust-test-for-ai-powered-cx-2026-state-of-customer-experience-report\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"169\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/socx2026-de-300x169.jpg\" alt=\"Vertrauentest f\u00fcr KI-gest\u00fctzte Kundenerlebnisse in Deutschland: Bericht zum aktuellen Stand der Customer Experience 2026\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">13.07.2026<\/p><h3 class=\"card-title h6\">Vertrauentest f\u00fcr KI-gest\u00fctzte Kundenerlebnisse in Deutschland: Bericht zum aktuellen Stand der Customer Experience 2026<\/h3><p class=\"card-text mt-1\">In Deutschland wird die n\u00e4chste Phase der Kundenerfahrung (CX) nicht dadurch gepr\u00e4gt sein, dass KI den Menschen ersetzt. Sie...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/803\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/0-1.jpeg\" alt=\"Daniel Karadza\"><p class=\"mb-0\">Daniel Karadza<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/germanys-trust-test-for-ai-powered-cx-2026-state-of-customer-experience-report\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/agentic-ai-and-the-autonomous-future-of-experiences\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"188\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/output.auto-3-2-300x188.jpg\" alt=\"Agentische KI und die autonome Zukunft von Customer\u00a0Experiences\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">08.07.2026<\/p><h3 class=\"card-title h6\">Agentische KI und die autonome Zukunft von Customer\u00a0Experiences<\/h3><p class=\"card-text mt-1\">Zahllose Durchbr\u00fcche in der Customer\u00a0Experience (CX) waren die Folge des Bestrebens, schnellere und personalisiertere...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-1-e1632347601319.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/agentic-ai-and-the-autonomous-future-of-experiences\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/from-automation-to-orchestration-how-experience-leaders-are-leveling-up-with-ai\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"158\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Level-Up-hero-image-option-1-300x158.webp\" alt=\"Von der Automatisierung zur Orchestrierung: Wie Vorreiter im Experience Management mit KI den n\u00e4chsten Entwicklungsschritt gehen\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">07.07.2026<\/p><h3 class=\"card-title h6\">Von der Automatisierung zur Orchestrierung: Wie Vorreiter im Experience Management mit KI den n\u00e4chsten Entwicklungsschritt gehen<\/h3><p class=\"card-text mt-1\">Unternehmen auf der ganzen Welt testen derzeit Copiloten, virtuelle Assistenten und KI-gest\u00fctzte Automatisierungsl\u00f6sungen, um...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-1-e1632347601319.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/from-automation-to-orchestration-how-experience-leaders-are-leveling-up-with-ai\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/customer-experience-in-insurance-from-cost-center-to-growth-engine\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2026-06-29-133939-300x200.png\" alt=\"Customer Experience in der Versicherungsbranche: Vom Kostenfaktor zum Wachstumsmotor\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">06.07.2026<\/p><h3 class=\"card-title h6\">Customer Experience in der Versicherungsbranche: Vom Kostenfaktor zum Wachstumsmotor<\/h3><p class=\"card-text mt-1\">Es gibt eine Aussage, die ich von F\u00fchrungskr\u00e4ften in der Versicherungsbranche immer wieder h\u00f6re: \u201eUnser Gesch\u00e4ft l\u00e4uft....<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/1132\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Headshot-3-scaled-e1734027759941.jpg\" alt=\"Tony Alonzo\"><p class=\"mb-0\">Tony Alonzo<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/customer-experience-in-insurance-from-cost-center-to-growth-engine\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/experience-under-pressure-why-better-decisions-require-better-context\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/e3c1e89a-10c7-4765-b3f1-a85624808e4f.25528584-df69-4470-84db-42023f6414be-300x200.jpg\" alt=\"Was unter Druck z\u00e4hlt: Warum erfolgreiche Entscheidungen den richtigen Kontext erfordern\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">29.06.2026<\/p><h3 class=\"card-title h6\">Was unter Druck z\u00e4hlt: Warum erfolgreiche Entscheidungen den richtigen Kontext erfordern<\/h3><p class=\"card-text mt-1\">Was gute von au\u00dfergew\u00f6hnlichen Tennisspielern unterscheidet, ist nicht nur ihr Talent, sondern ihr Verst\u00e4ndnis der Situation....<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/185\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Genesys-9-e1750455636128.jpg\" alt=\"Genesys\"><p class=\"mb-0\">Genesys<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/experience-under-pressure-why-better-decisions-require-better-context\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/what-high-performing-experience-leaders-have-in-common\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Experience-Orchestration-blog-hero-image-300x200.jpg\" alt=\"Was CX-Vorreiter auszeichnet\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">18.06.2026<\/p><h3 class=\"card-title h6\">Was CX-Vorreiter auszeichnet<\/h3><p class=\"card-text mt-1\">Es gibt acht Finalisten in der Kategorie \u201eExperience Orchestration Excellence\u201c der Orchestrators Innovation Awards 2026. Sie...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-1-e1632347601319.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/what-high-performing-experience-leaders-have-in-common\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/why-great-teams-dont-rely-on-one-perfect-shot\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AI-SEARCH-Majesticks-Brand-Photography-17-300x200.jpg\" alt=\"Warum Spitzen-Teams nicht auf den einen perfekten Schlag setzen\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">18.06.2026<\/p><h3 class=\"card-title h6\">Warum Spitzen-Teams nicht auf den einen perfekten Schlag setzen<\/h3><p class=\"card-text mt-1\">Spitzenleistung wird nicht \u00fcber Nacht erreicht\r\nWenn man an Golf denkt, erinnert man sich h\u00e4ufig an die Schl\u00fcsselmomente:...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/185\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Genesys-9-e1750455636128.jpg\" alt=\"Genesys\"><p class=\"mb-0\">Genesys<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" 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Statt Sie im...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/717\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/tom_huston.jpg\" alt=\"Tom Huston\"><p class=\"mb-0\">Tom Huston<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/the-transparency-mandate-why-trust-is-the-next-differentiator-in-ai-powered-cx\"><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"blog-subscribe-container w-100 mt-3\"><div class=\"blog-subscribe\"><div class=\"card text-center border-0 subscribe-box bgc-lgray\"><div class=\"card-body p-4\"><p class=\"h3 subscribe-box-title\">Sie m\u00f6chten mehr?<\/p><p>Abonnieren Sie unseren kostenlosen Newsletter und erhalten Sie alle Updates zum Blog bequem <\/br> in Ihre E-Mail-Inbox.<\/p><form class=\"subscribe_box_form\" id=\"email_sub_fetch_form\"><input class=\"btn shadow btn-primary\" type=\"submit\" value=\"Abonnieren\"><\/form><\/div><\/div><\/div><script>jQuery(\"#email_sub_fetch_form\").submit(function(e){e.preventDefault();subscribe_fire(\"click\",\"email_fetcher\")})<\/script><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8220;bgc-lgray&#8220; full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;7\/12&#8243;][vc_column_text] Der Genesys Blog: News &amp; Trends der Contact Center Branche [\/vc_column_text][\/vc_column][vc_column width=&#8220;5\/12&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_overflow=&#8220;visible&#8220; full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; el_class=&#8220;pt-0&#8243;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":270,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-blog.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-116995","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/116995","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/270"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/comments?post=116995"}],"version-history":[{"count":10,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/116995\/revisions"}],"predecessor-version":[{"id":545122,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/116995\/revisions\/545122"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=116995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}