{"id":116995,"date":"2019-01-03T11:40:21","date_gmt":"2019-01-03T19:40:21","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=116995"},"modified":"2024-10-30T18:41:04","modified_gmt":"2024-10-31T01:41:04","slug":"blog","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/de-de\/blog","title":{"rendered":"Blog"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8220;bgc-lgray&#8220; full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;7\/12&#8243;][vc_column_text]<\/p>\n<h1 class=\"font-roboto\">Der Genesys Blog: News &amp; Trends der Contact Center Branche<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"\/blog\/post\/welcome-to-the-future-its-digital-2025\" target=\"\" rel=\"\">Blog lesen<\/a><\/div>[\/vc_column][vc_column width=&#8220;5\/12&#8243;]<div class=\"component video-snippet\"><video autoplay muted playsinline loop data-poster-mobile=\"\" data-mobile-src=\"https:\/\/www.genesys.com\/media\/EO-hero-1280x720-f9f8f5.mp4\" data-poster-desktop=\"\" data-desktop-src=\"https:\/\/www.genesys.com\/media\/EO-hero-1280x720-f9f8f5.mp4\"><\/video><button type=\"button\" class=\"btn btn-white bg-video-control small inactive\"><\/button><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row][vc_column]<div class=\"card blog-filter bgc-lgray border-0 shadow\" id=\"blog-filter-card\">\n\t\t<div class=\"card-body\">\n\t\t<div class=\"row p-0 my-0\">\n\t\t<div class=\"col col-12 col-lg-1 mb-1 mb-lg-0\">\n\t\t<h5 class=\"mb-0\">Filter<\/h5>\n\t\t<\/div><div class=\"col col-12 col-lg-3 mb-1 mb-lg-0 select\">\n        <select id=\"topics\" name=\"topics\" ><option value=\"\" selected>Themen ausw\u00e4hlen<\/option><option value=\"Ank\u00fcndigungen\" data-slug=\"announcements-de-de\">Ank\u00fcndigungen<\/option><option value=\"Cloud\" data-slug=\"cloud-de-de\">Cloud<\/option><option value=\"Customer Highlights\" data-slug=\"customer-highlights-de-de\">Customer Highlights<\/option><option value=\"Customer Journey Management\" data-slug=\"customer-journey-management-de-de\">Customer Journey Management<\/option><option value=\"Digital\" data-slug=\"digital-de-de\">Digital<\/option><option value=\"Ecosystem\" data-slug=\"ecosystem-de-de\">Ecosystem<\/option><option value=\"Experience\u00a0Orchestration\" data-slug=\"experience-orchestration-de-de\">Experience\u00a0Orchestration<\/option><option value=\"Gesch\u00e4ftsoptimierung\" data-slug=\"business-optimization-de-de\">Gesch\u00e4ftsoptimierung<\/option><option value=\"Inbound\" data-slug=\"inbound-de-de\">Inbound<\/option><option value=\"Industries\" data-slug=\"industries-de-de\">Industries<\/option><option value=\"Inside Genesys\" data-slug=\"inside-genesys-de-de\">Inside Genesys<\/option><option value=\"IVR\" data-slug=\"ivr-no-no\">IVR<\/option><option value=\"KI und maschinelles Lernen\" data-slug=\"ai-and-machine-learning-de-de\">KI und maschinelles Lernen<\/option><option value=\"Marketing\" data-slug=\"marketing-de-de\">Marketing<\/option><option value=\"Mitarbeiterbindung\" data-slug=\"workforce-engagement-de-de\">Mitarbeiterbindung<\/option><option value=\"Neue Funktionen\" data-slug=\"neue-funktionen\">Neue Funktionen<\/option><option value=\"Outbound\" data-slug=\"outbound-de-de\">Outbound<\/option><\/select>\n\t\t<\/div>\n\t\t<div class=\"col col-12 col-lg-8 mb-1 mb-md-0 ms-auto search\">\n            <div class=\"input-group search-group blog-search-group\">\n                <div class=\"input-container\">\n                    <input type=\"text\" class=\"form-control\" id=\"blog-search\" placeholder=\"Suche starten\" aria-label=\"Suche starten\">\n                    <a href=\"#\" class=\"clear-btn disabled\">&#10006;<\/a>\n                    <a href=\"#\" class=\"search-btn disabled\"><i class=\"fa-kit fa-magnifying-glass search-icon\"><\/i><\/a>\n                <\/div>\n            <\/div>\n\t\t<\/div>\n        <\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_overflow=&#8220;visible&#8220; full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; el_class=&#8220;pt-0&#8243;][vc_row][vc_column]<div class=\"blog-feed-container d-flex flex-column gap-2\" data-real-ppp=\"15\" data-adjust=\"0\" data-page=\"1\" data-max-pages=\"17\" data-limit=\"255\" data-default-counter=\"1\"><div class=\"row blog-feed\" ><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/conversational-intelligence-is-becoming-the-engine-for-action\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"158\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Genesys_Persona_Priority_Bailey_AdobeStock_1148884500-300x158.jpeg\" alt=\"Conversational Intelligence wird zum Motor f\u00fcr konkrete Ma\u00dfnahmen\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">06.10.2026<\/p><h3 class=\"card-title h6\">Conversational Intelligence wird zum Motor f\u00fcr konkrete Ma\u00dfnahmen<\/h3><p class=\"card-text mt-1\">Jedes Kundengespr\u00e4ch enth\u00e4lt wertvolle Informationen dar\u00fcber, was Kunden ben\u00f6tigen, erwarten und erleben. Eine Frage zu einer...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/717\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/tom_huston.jpg\" alt=\"Tom Huston\"><p class=\"mb-0\">Tom Huston<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/conversational-intelligence-is-becoming-the-engine-for-action\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/most-ai-projects-struggle-to-deliver-value-heres-the-roadmap-to-fix-that\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"157\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2026-09-30-115938-300x157.png\" alt=\"Die meisten KI-Projekte schaffen keinen Mehrwert. So \u00e4ndern Sie das.\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">05.10.2026<\/p><h3 class=\"card-title h6\">Die meisten KI-Projekte schaffen keinen Mehrwert. So \u00e4ndern Sie das.<\/h3><p class=\"card-text mt-1\">Die Zahlen zu KI-Projekten in Unternehmen sind schwer zu ignorieren und noch schwerer zu rechtfertigen. Die MIT-Studie Project...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/185\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Genesys-9-e1750455636128.jpg\" alt=\"Genesys\"><p class=\"mb-0\">Genesys<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/most-ai-projects-struggle-to-deliver-value-heres-the-roadmap-to-fix-that\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/great-cx-leaders-learn-at-every-opportunity\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"188\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Ferrari-blog-hero-1-300x188.jpg\" alt=\"Erfolgreiche CX-F\u00fchrungskr\u00e4fte nutzen jede Gelegenheit zum Lernen\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">30.09.2026<\/p><h3 class=\"card-title h6\">Erfolgreiche CX-F\u00fchrungskr\u00e4fte nutzen jede Gelegenheit zum Lernen<\/h3><p class=\"card-text mt-1\">Karrieren im Bereich Customer Experience verlaufen selten geradlinig. Und die Rollen, die die st\u00e4rksten F\u00fchrungskr\u00e4fte...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/189\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/JanelleDieken2-e1583862955295.png\" alt=\"Janelle Binder\"><p class=\"mb-0\">Janelle Binder<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/great-cx-leaders-learn-at-every-opportunity\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/xperience-2026-what-were-learning-about-the-next-era-of-cx\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"184\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/xperience2026-sign-300x184.jpg\" alt=\"Xperience 2026: Was wir \u00fcber die n\u00e4chste \u00c4ra der CX lernen\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">04.09.2026<\/p><h3 class=\"card-title h6\">Xperience 2026: Was wir \u00fcber die n\u00e4chste \u00c4ra der CX lernen<\/h3><p class=\"card-text mt-1\">Auf der Xperience 2026 kommt die Genesys-Community\u00a0\u2013 darunter Kunden und Experten aus dem Bereich Customer Experience...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/717\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/tom_huston.jpg\" alt=\"Tom Huston\"><p class=\"mb-0\">Tom Huston<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/xperience-2026-what-were-learning-about-the-next-era-of-cx\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/genesys-ceo-tony-bates-introduces-the-operating-model-for-winning-in-the-agentic-era\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/LRA08627-300x200.webp\" alt=\"Genesys-CEO Tony Bates stellt das Betriebsmodell f\u00fcr Erfolg im Zeitalter der KI-Agenten vor\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">02.09.2026<\/p><h3 class=\"card-title h6\">Genesys-CEO Tony Bates stellt das Betriebsmodell f\u00fcr Erfolg im Zeitalter der KI-Agenten vor<\/h3><p class=\"card-text mt-1\">LAS VEGAS \u2013 \u201eDie meisten Unternehmen haben kein KI-Problem\u00a0\u2013 sie haben vielmehr ein Problem mit ihrem Betriebsmodell.\u201c...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/185\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Genesys-9-e1750455636128.jpg\" alt=\"Genesys\"><p class=\"mb-0\">Genesys<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/genesys-ceo-tony-bates-introduces-the-operating-model-for-winning-in-the-agentic-era\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/winning-in-the-agentic-era\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"169\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/output.auto_-1-300x169.jpg\" alt=\"Erfolg im agentischen Zeitalter\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">02.09.2026<\/p><h3 class=\"card-title h6\">Erfolg im agentischen Zeitalter<\/h3><p class=\"card-text mt-1\">Warum die Orchestrierung\u00a0\u2013 statt immer mehr eigenst\u00e4ndiger KI\u00a0\u2013 dar\u00fcber entscheiden wird, wer das n\u00e4chste Jahrzehnt...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/1074\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Genesys-logo-circle-company.png\" alt=\"Tony Bates and Peter Graf\"><p class=\"mb-0\">Tony Bates and Peter Graf<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/winning-in-the-agentic-era\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/why-agentic-cx-needs-an-orchestrated-ecosystem-not-a-single-ai-provider\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"188\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/output.auto-2-2-300x188.jpg\" alt=\"Warum Agentic CX keinen einzelnen KI-Anbieter, sondern ein orchestriertes \u00d6kosystem ben\u00f6tigt\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">02.09.2026<\/p><h3 class=\"card-title h6\">Warum Agentic CX keinen einzelnen KI-Anbieter, sondern ein orchestriertes \u00d6kosystem ben\u00f6tigt<\/h3><p class=\"card-text mt-1\">Die Messlatte daf\u00fcr, was als gut gilt, kann jederzeit angehoben werden. Nicht durch Ihre Mitbewerber, sondern durch die beste...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/280\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Jack-2.png\" alt=\"Jack Nichols\"><p class=\"mb-0\">Jack Nichols<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/why-agentic-cx-needs-an-orchestrated-ecosystem-not-a-single-ai-provider\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/what-the-2026-orchestrator-of-the-year-finalists-reveal-about-modern-cx-leadership\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/2026-OIAs-OotY-hero-image-300x200.jpg\" alt=\"Was die Finalisten der Orchestrator of the Year Awards\u00a02026 \u00fcber moderne CX-F\u00fchrung verraten\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">20.08.2026<\/p><h3 class=\"card-title h6\">Was die Finalisten der Orchestrator of the Year Awards\u00a02026 \u00fcber moderne CX-F\u00fchrung verraten<\/h3><p class=\"card-text mt-1\">Unternehmen transformieren ihre Customer Experience\u00a0(CX) nicht allein durch Technologie. Erfolg entsteht vielmehr dann, wenn...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-2-2026-square-e1787256561632.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/what-the-2026-orchestrator-of-the-year-finalists-reveal-about-modern-cx-leadership\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/why-whatsapp-isnt-just-a-channel-its-a-new-way-to-engage\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"169\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/output.auto_-300x169.png\" alt=\"Warum WhatsApp nicht nur ein Kanal ist, sondern ein neuer Weg der Kundeninteraktion\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">19.08.2026<\/p><h3 class=\"card-title h6\">Warum WhatsApp nicht nur ein Kanal ist, sondern ein neuer Weg der Kundeninteraktion<\/h3><p class=\"card-text mt-1\">Eine Kundin schreibt einem Unternehmen \u00fcber WhatsApp, um einen Liefertermin zu verschieben. Zehn Minuten sp\u00e4ter fragt sie im...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/1178\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Joya-Mannan_Headshot.jpeg\" alt=\"Joya Mannan\"><p class=\"mb-0\">Joya Mannan<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/why-whatsapp-isnt-just-a-channel-its-a-new-way-to-engage\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/sustainable-growth-in-the-age-of-ai-starts-with-empathy\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"169\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/sustainable-growth-in-the-age-of-ai-starts-with-empathy-300x169.webp\" alt=\"Nachhaltiges Wachstum im Zeitalter der KI beginnt mit Empathie\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">10.08.2026<\/p><h3 class=\"card-title h6\">Nachhaltiges Wachstum im Zeitalter der KI beginnt mit Empathie<\/h3><p class=\"card-text mt-1\">Die Zukunft der Nachhaltigkeit wird von einer der einflussreichsten Entwicklungen unserer Zeit gepr\u00e4gt: k\u00fcnstliche...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/816\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/CIA-Bridgette-McAdoo-e1753120273246.png\" alt=\"Bridgette Bell McAdoo\"><p class=\"mb-0\">Bridgette Bell McAdoo<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/sustainable-growth-in-the-age-of-ai-starts-with-empathy\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/sovereignty-isnt-a-country-its-a-standard-of-proof\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"201\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Screenshot-2026-07-14-122810-300x201.png\" alt=\"Souver\u00e4nit\u00e4t ist kein Land, sondern nachweisbare Sicherheit\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">20.07.2026<\/p><h3 class=\"card-title h6\">Souver\u00e4nit\u00e4t ist kein Land, sondern nachweisbare Sicherheit<\/h3><p class=\"card-text mt-1\">Meine eigene berufliche Laufbahn hat sich zwischen europ\u00e4ischen Vorschriften und amerikanischen Rechtssystemen abgespielt\u00a0\u2013...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/1087\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Mario-T-M-e1719241670136.jpg\" alt=\"Mario Tavares Moyron\"><p class=\"mb-0\">Mario Tavares Moyron<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/sovereignty-isnt-a-country-its-a-standard-of-proof\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/conversation-to-context-the-next-phase-of-cx-in-financial-services\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/output.auto-4-300x200.jpg\" alt=\"Vom blo\u00dfen Gespr\u00e4ch zu relevantem Kontext: Die n\u00e4chste Phase der CX im Finanzwesen\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">16.07.2026<\/p><h3 class=\"card-title h6\">Vom blo\u00dfen Gespr\u00e4ch zu relevantem Kontext: Die n\u00e4chste Phase der CX im Finanzwesen<\/h3><p class=\"card-text mt-1\">Finanzdienstleister haben die letzten zwei Jahrzehnte damit verbracht, die Customer\u00a0Experience (CX) zu transformieren. Dabei...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/1178\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Joya-Mannan_Headshot.jpeg\" alt=\"Joya Mannan\"><p class=\"mb-0\">Joya Mannan<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/conversation-to-context-the-next-phase-of-cx-in-financial-services\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/meta-conversations-2026-why-the-future-of-customer-engagement-is-bigger-than-any-one-channel\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/image-15-300x200.png\" alt=\"Meta Conversations\u00a02026: Warum f\u00fcr zuk\u00fcnftige Kundeninteraktionen nicht nur ein einziger Kanal relevant ist\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">15.07.2026<\/p><h3 class=\"card-title h6\">Meta Conversations\u00a02026: Warum f\u00fcr zuk\u00fcnftige Kundeninteraktionen nicht nur ein einziger Kanal relevant ist<\/h3><p class=\"card-text mt-1\">Auf der Meta Conversations\u00a02026 wurde eines deutlich: Die Art und Weise, wie Menschen mit Unternehmen in Kontakt treten,...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/1178\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Joya-Mannan_Headshot.jpeg\" alt=\"Joya Mannan\"><p class=\"mb-0\">Joya Mannan<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/meta-conversations-2026-why-the-future-of-customer-engagement-is-bigger-than-any-one-channel\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/germanys-trust-test-for-ai-powered-cx-2026-state-of-customer-experience-report\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"169\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/socx2026-de-300x169.jpg\" alt=\"Vertrauentest f\u00fcr KI-gest\u00fctzte Kundenerlebnisse in Deutschland: Bericht zum aktuellen Stand der Customer Experience 2026\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">13.07.2026<\/p><h3 class=\"card-title h6\">Vertrauentest f\u00fcr KI-gest\u00fctzte Kundenerlebnisse in Deutschland: Bericht zum aktuellen Stand der Customer Experience 2026<\/h3><p class=\"card-text mt-1\">In Deutschland wird die n\u00e4chste Phase der Kundenerfahrung (CX) nicht dadurch gepr\u00e4gt sein, dass KI den Menschen ersetzt. Sie...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/803\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/0-1.jpeg\" alt=\"Daniel Karadza\"><p class=\"mb-0\">Daniel Karadza<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/germanys-trust-test-for-ai-powered-cx-2026-state-of-customer-experience-report\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/agentic-ai-and-the-autonomous-future-of-experiences\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"188\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/output.auto-3-2-300x188.jpg\" alt=\"Agentische KI und die autonome Zukunft von Customer\u00a0Experiences\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">08.07.2026<\/p><h3 class=\"card-title h6\">Agentische KI und die autonome Zukunft von Customer\u00a0Experiences<\/h3><p class=\"card-text mt-1\">Zahllose Durchbr\u00fcche in der Customer\u00a0Experience (CX) waren die Folge des Bestrebens, schnellere und personalisiertere...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-2-2026-square-e1787256561632.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/agentic-ai-and-the-autonomous-future-of-experiences\"><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"blog-subscribe-container w-100 mt-3\"><div class=\"blog-subscribe\"><div class=\"card text-center border-0 subscribe-box bgc-lgray\"><div class=\"card-body p-4\"><p class=\"h3 subscribe-box-title\">Sie m\u00f6chten mehr?<\/p><p>Abonnieren Sie unseren kostenlosen Newsletter und erhalten Sie alle Updates zum Blog bequem <\/br> in Ihre E-Mail-Inbox.<\/p><form class=\"subscribe_box_form\" id=\"email_sub_fetch_form\"><input class=\"btn shadow btn-primary\" type=\"submit\" value=\"Abonnieren\"><\/form><\/div><\/div><\/div><script>jQuery(\"#email_sub_fetch_form\").submit(function(e){e.preventDefault();subscribe_fire(\"click\",\"email_fetcher\")})<\/script><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8220;bgc-lgray&#8220; full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;7\/12&#8243;][vc_column_text] Der Genesys Blog: News &amp; Trends der Contact Center Branche [\/vc_column_text][\/vc_column][vc_column width=&#8220;5\/12&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_overflow=&#8220;visible&#8220; full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; el_class=&#8220;pt-0&#8243;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":270,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-blog.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-116995","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/116995","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/270"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/comments?post=116995"}],"version-history":[{"count":10,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/116995\/revisions"}],"predecessor-version":[{"id":545122,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/116995\/revisions\/545122"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=116995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}