{"id":116995,"date":"2019-01-03T11:40:21","date_gmt":"2019-01-03T19:40:21","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=116995"},"modified":"2024-10-30T18:41:04","modified_gmt":"2024-10-31T01:41:04","slug":"blog","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/de-de\/blog","title":{"rendered":"Blog"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8220;bgc-lgray&#8220; full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;7\/12&#8243;][vc_column_text]<\/p>\n<h1 class=\"font-roboto\">Der Genesys Blog: News &amp; Trends der Contact Center Branche<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"\/blog\/post\/welcome-to-the-future-its-digital-2025\" target=\"\" rel=\"\">Blog lesen<\/a><\/div>[\/vc_column][vc_column width=&#8220;5\/12&#8243;]<div class=\"component video-snippet\"><video autoplay muted playsinline loop data-poster-mobile=\"\" data-mobile-src=\"https:\/\/www.genesys.com\/media\/EO-hero-1280x720-f9f8f5.mp4\" data-poster-desktop=\"\" data-desktop-src=\"https:\/\/www.genesys.com\/media\/EO-hero-1280x720-f9f8f5.mp4\"><\/video><button type=\"button\" class=\"btn btn-white bg-video-control small inactive\"><\/button><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; 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full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; el_class=&#8220;pt-0&#8243;][vc_row][vc_column]<div class=\"blog-feed-container d-flex flex-column gap-2\" data-real-ppp=\"15\" data-adjust=\"0\" data-page=\"1\" data-max-pages=\"15\" data-limit=\"221\" data-default-counter=\"1\"><div class=\"row blog-feed\" ><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/bridging-the-gap-ai-powered-experience-orchestration-for-europes-regulated-sectors\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/EUAdobeStock_761011257-300x200.jpeg\" alt=\"Die L\u00f6sung f\u00fcr den Experience Gap: KI-gest\u00fctzte Experience Orchestration f\u00fcr regulierte Sektoren in Europa\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">18.02.2026<\/p><h3 class=\"card-title h6\">Die L\u00f6sung f\u00fcr den Experience Gap: KI-gest\u00fctzte Experience Orchestration f\u00fcr regulierte Sektoren in Europa<\/h3><p class=\"card-text mt-1\">Wenn Verbrauchermarken eine schlechte Customer Experience bieten, k\u00f6nnen Kunden einfach zu einem anderen Unternehmen wechseln....<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/260\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/RJ-Headshot-2017-e1726068828632.jpg\" alt=\"Roe Jones\"><p class=\"mb-0\">Roe Jones<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/bridging-the-gap-ai-powered-experience-orchestration-for-europes-regulated-sectors\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/souveraene-staaten-warum-buergererfahrung-eine-demokratische-notwendigkeit-ist\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"174\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/German-PR-Image-European-Union-300x174.png\" alt=\"Souver\u00e4ne Staaten: Warum B\u00fcrgererfahrung eine demokratische Notwendigkeit ist\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">18.02.2026<\/p><h3 class=\"card-title h6\">Souver\u00e4ne Staaten: Warum B\u00fcrgererfahrung eine demokratische Notwendigkeit ist<\/h3><p class=\"card-text mt-1\">Wer mit seiner Bank unzufrieden ist, wechselt einfach zu einer anderen. 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Sie \u00f6ffnen die App der Fluggesellschaft und stellen sich...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/287\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/OlivierJouve-150.jpg\" alt=\"Olivier Jouve\"><p class=\"mb-0\">Olivier Jouve<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/how-large-action-models-will-power-agentic-orchestration\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/from-conversation-to-resolution-genesys-cloud-agentic-virtual-agent\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AVA-launch-blog-hero-300x200.jpg\" alt=\"Vom Gespr\u00e4ch zur L\u00f6sung: Genesys Cloud Agentic Virtual Agent\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">10.02.2026<\/p><h3 class=\"card-title h6\">Vom Gespr\u00e4ch zur L\u00f6sung: Genesys Cloud Agentic Virtual Agent<\/h3><p class=\"card-text mt-1\">\udb40\udc30Willkommen in der n\u00e4chsten Phase der CX-Automatisierung, in der KI nicht nur interagieren, sondern auch konkret handeln...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/1121\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Arpita-Headshot-e1726504275848.jpeg\" alt=\"Arpita Maity\"><p class=\"mb-0\">Arpita Maity<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/from-conversation-to-resolution-genesys-cloud-agentic-virtual-agent\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/the-customer-has-changed-cx-must-catch-up\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Coffee_AdobeStock_403199946-300x200.jpeg\" alt=\"Die Kunden haben sich ver\u00e4ndert\u00a0\u2013 die CX muss jetzt schnell nachziehen\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">09.02.2026<\/p><h3 class=\"card-title h6\">Die Kunden haben sich ver\u00e4ndert\u00a0\u2013 die CX muss jetzt schnell nachziehen<\/h3><p class=\"card-text mt-1\">In der letzten Zeit kam in Gespr\u00e4chen mit CX-Experten aus allen Branchen und Regionen vor allem ein Thema auf: Die Erwartungen...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/880\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Ginger-Conlon-1-e1632347601319.jpg\" alt=\"Ginger Conlon\"><p class=\"mb-0\">Ginger Conlon<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/the-customer-has-changed-cx-must-catch-up\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/ai-trust-and-the-future-of-cx-key-insights-from-davos-2026\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/55049101701_c0094f71ea_o-300x200.jpg\" alt=\"KI, Vertrauen und die Zukunft der CX: Die wichtigsten Lehren vom Treffen in Davos 2026\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">29.01.2026<\/p><h3 class=\"card-title h6\">KI, Vertrauen und die Zukunft der CX: Die wichtigsten Lehren vom Treffen in Davos 2026<\/h3><p class=\"card-text mt-1\">Letzte Woche brachte das Jahrestreffen des Weltwirtschaftsforums\u00a0(WEF) 2026 fast 3.000\u00a0hochrangige Teilnehmerinnen und...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/1018\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/headshot-Guillaume-Lardeux-2025-1-e1769628373767.webp\" alt=\"Guillaume Lardeux\"><p class=\"mb-0\">Guillaume Lardeux<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/ai-trust-and-the-future-of-cx-key-insights-from-davos-2026\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/beyond-containment-measure-digital-success-not-just-effort\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"200\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Digital-measurement-300x200.jpeg\" alt=\"Eind\u00e4mmung ist nicht alles: Messen Sie den digitalen Erfolg, nicht nur den Aufwand\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">12.12.2025<\/p><h3 class=\"card-title h6\">Eind\u00e4mmung ist nicht alles: Messen Sie den digitalen Erfolg, nicht nur den Aufwand<\/h3><p class=\"card-text mt-1\">In diesem digitalen Zeitalter sieht Erfolg oft wie Effizienz aus. Hohe Eind\u00e4mmungsraten, geringere Anrufvolumina, schnellere...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/765\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Foto-Cristina-Vargas-e1591139658546.jpg\" alt=\"Cristina Vargas\"><p class=\"mb-0\">Cristina Vargas<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/beyond-containment-measure-digital-success-not-just-effort\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/genesys-achieves-iso-iec-420012023-certification-for-responsible-ai-governance\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"169\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/Genesys_lifestyle_threads11-300x169.png\" alt=\"Genesys erh\u00e4lt ISO\/IEC 42001:2023-Zertifizierung f\u00fcr verantwortungsvolle KI-Governance\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">08.12.2025<\/p><h3 class=\"card-title h6\">Genesys erh\u00e4lt ISO\/IEC 42001:2023-Zertifizierung f\u00fcr verantwortungsvolle KI-Governance<\/h3><p class=\"card-text mt-1\">K\u00fcnstliche Intelligenz (KI) ver\u00e4ndert die Customer Experience auf bemerkenswerte Weise. Was als einfache Automatisierung...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/260\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/RJ-Headshot-2017-e1726068828632.jpg\" alt=\"Roe Jones\"><p class=\"mb-0\">Roe Jones<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/genesys-achieves-iso-iec-420012023-certification-for-responsible-ai-governance\"><\/a><\/div><\/div><\/div><\/div><div class=\"grid-item col-12 col-xs-6 col-md-4 grid_type-blog\" data-status=\"publish\"><div class=\"card component vertical text-left w-100 h-100 bgc-lgray wide\"><a class=\"h-100\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/why-ai-is-a-non-negotiable-for-cx-leaders-in-2026\" ><div class=\"thumbnail-col\"><img decoding=\"async\" class=\"card-img-top\" height=\"195\" width=\"300\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_1568579692-2-300x195.jpeg\" alt=\"Warum KI f\u00fcr CX-F\u00fchrungskr\u00e4fte im Jahr 2026 ein Must-have ist\"><\/div><div class=\"card-body\"><p class=\"post_date mb-1\">03.12.2025<\/p><h3 class=\"card-title h6\">Warum KI f\u00fcr CX-F\u00fchrungskr\u00e4fte im Jahr 2026 ein Must-have ist<\/h3><p class=\"card-text mt-1\">Im Jahr 2026 wird das Kundenerlebnis den Markenerfolg mehr bestimmen als Produkt, Preis oder Komfort. 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Doch Tatsache ist: Wenn Ihre KI-Agenten...<\/p><\/div><\/a><div class=\"card-footer\"><div class=\"post_author d-flex align-items-center\"><a class=\"author-link\" href=\"\/de-de\/blog\/author\/1121\"><div class=\"img-container\"><img decoding=\"async\" height=\"30\" width=\"30\" src=\"https:\/\/www.genesys.com\/media\/Arpita-Headshot-e1726504275848.jpeg\" alt=\"Arpita Maity\"><p class=\"mb-0\">Arpita Maity<\/p><\/div><\/a><a role=\"button\" class=\"small mt-0 chevron btn btn-secondary only\" href=\"https:\/\/www.genesys.com\/de-de\/blog\/post\/route-customers-to-the-right-agent-the-first-time-with-rule-based-decisions\"><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"blog-subscribe-container w-100 mt-3\"><div class=\"blog-subscribe\"><div class=\"card text-center border-0 subscribe-box bgc-lgray\"><div class=\"card-body p-4\"><p class=\"h3 subscribe-box-title\">Sie m\u00f6chten mehr?<\/p><p>Abonnieren Sie unseren kostenlosen Newsletter und erhalten Sie alle Updates zum Blog bequem <\/br> in Ihre E-Mail-Inbox.<\/p><form class=\"subscribe_box_form\" id=\"email_sub_fetch_form\"><input class=\"btn shadow btn-primary\" type=\"submit\" value=\"Abonnieren\"><\/form><\/div><\/div><\/div><script>jQuery(\"#email_sub_fetch_form\").submit(function(e){e.preventDefault();subscribe_fire(\"click\",\"email_fetcher\")})<\/script><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8220;bgc-lgray&#8220; full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;7\/12&#8243;][vc_column_text] Der Genesys Blog: News &amp; Trends der Contact Center Branche [\/vc_column_text][\/vc_column][vc_column width=&#8220;5\/12&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_overflow=&#8220;visible&#8220; full_width=&#8220;stretch_row&#8220; flair=&#8220;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8220; el_class=&#8220;pt-0&#8243;][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":270,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-blog.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-116995","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/116995","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/270"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/comments?post=116995"}],"version-history":[{"count":10,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/116995\/revisions"}],"predecessor-version":[{"id":545122,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/pages\/116995\/revisions\/545122"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=116995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}