{"id":623293,"date":"2026-04-21T06:06:43","date_gmt":"2026-04-21T13:06:43","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=623293"},"modified":"2026-04-23T02:03:56","modified_gmt":"2026-04-23T09:03:56","slug":"insurenxt_2026_koeln","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/de-de\/events\/insurenxt_2026_koeln","title":{"rendered":"insureNXT 2026 K\u00f6ln"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":893,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[54],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-623293","events","type-events","status-publish","hentry","event_type-industry-events","tax_priority-54"],"acf":{"event_type":"industry","event_status":"ontime","event_location":"","event_venue_name":"","country":"Germany","venue_map":{"address":"Koelnmesse Confex, K\u00f6ln, Deutschland","lat":50.94298569999999,"lng":6.9753161,"zoom":14,"place_id":"ChIJwYV6PQAlv0cRY-iQPYgZW3Q","name":"Koelnmesse Confex","city":"K\u00f6ln","state":"Nordrhein-Westfalen","state_short":"NRW","post_code":"50679","country":"Deutschland","country_short":"DE"},"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","hide_navigation":"false","hide_footer":"false","item_nav_hide":"hide","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"event_header_bgc":"orange","event_header_title":"insureNXT 2026 in K\u00f6ln","event_description_title":"Customer Experience als Wettbewerbsvorteil in der Versicherungswirtschaft","event_description":"20. & 21. Mai 2026
\r\nStand H-051, Confex, K\u00f6ln<\/b>","disable_registration":false,"form_header_alignment":"center","form_header":"Jetzt Termin vereinbaren","form_button":"Absenden","is_external_registration":[],"form_setup":{"events_field_config":"custom","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_jobfunction1","fl_joblevel1","fl_title"],"additional_custom_form_fields":{"advance_fields":[{"af_type":"hidden","af_width":false,"af_label":"","af_lid":"","af_lname":"","af_id":"fe464","af_name":"reusableField03Label","af_required":"required","af_opt_design":"stacked","af_value":"Mit welchem Partner m\u00f6chten Sie einen Termin vereinbaren?","select_option":false},{"af_type":"select","af_width":"form-row","af_label":"Mit welchem Partner m\u00f6chten Sie einen Termin vereinbaren?","af_lid":"","af_lname":"","af_id":"fe465","af_name":"reusableField03Value","af_required":"required","af_opt_design":"stacked","af_value":"","select_option":[{"so_label":"Partner ausw\u00e4hlen","so_value":""},{"so_label":"atip GmbH","so_value":"atip GmbH"},{"so_label":"infinit.cx group","so_value":"infinit.cx group"},{"so_label":"Salesforce","so_value":"Salesforce"},{"so_label":"VR Voice","so_value":"VR Voice"},{"so_label":"Cognigy GmbH","so_value":"Cognigy GmbH"},{"so_label":"NTT DATA Deutschland GmbH","so_value":"NTT DATA Deutschland GmbH"},{"so_label":"DIA Digital Consulting GmbH","so_value":"DIA Digital Consulting GmbH"},{"so_label":"Parloa","so_value":"Parloa"},{"so_label":"SNcom GmbH","so_value":"SNcom GmbH"}]}]},"cust_form_id":"","form_cid":"701Ht0000025TwpIAE","multiple_cid":false,"multiple_cid_setup":[{"label":"Dienstag, den 25.02.2025 12:00 - 13:30h","cid":"7014X000002ewebQAA","url":""}],"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"

Herzlichen Dank f\u00fcr Ihre Registrierung.<\/strong><\/p>\n

Wir werden uns umgehend bei Ihnen melden.
\nIhr Genesys-Team<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"Genesys auf der insureNXT treffen.","sub_title":""},"media_content":{"select_media":"image","content_image":616484,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"

Am 20. und 21. Mai 2026<\/strong> wird K\u00f6ln zum Treffpunkt der Versicherungswirtschaft: Die insureNXT<\/a> ist die f\u00fchrende Kongressmesse f\u00fcr Innovation in der Versicherungswirtschaft und bringt Entscheider, InsurTechs und Technologieanbieter zusammen.<\/p>\n

Genesys ist mit seinem FSI-Team vor Ort \u2013 und wir freuen uns darauf, mit Ihnen \u00fcber die Zukunft von Customer Experience in der Versicherungswirtschaft zu sprechen.<\/p>\n

Customer Experience als Wettbewerbsvorteil bei Versicherern<\/h4>\n

Die Versicherungs- und Finanzbranche befindet sich im Wandel: steigende Kundenerwartungen, neue digitale Gesch\u00e4ftsmodelle und wachsender Wettbewerbsdruck erfordern ein Umdenken hin zu echter Kundenorientierung.<\/p>\n

Genau hier setzt Genesys an:
Wir helfen Banken und Versicherungen dabei, nahtlose, personalisierte und vertrauensvolle Kundenerlebnisse<\/strong> \u00fcber alle Kan\u00e4le hinweg zu schaffen.<\/p>\n

KI als Treiber f\u00fcr modernen Kundenservice<\/h4>\n

Ein zentrales Thema der insureNXT ist der Einsatz von k\u00fcnstlicher Intelligenz als Wettbewerbsvorteil.<\/p>\n

Mit Genesys wird KI zum echten Mehrwert im Kundenservice:<\/p>\n

    \n
  • Automatisierung komplexer Serviceprozesse<\/strong> \u2013 schnell, effizient und skalierbar<\/li>\n
  • Intelligente Assistenzsysteme<\/strong> f\u00fcr Mitarbeitende im Contact Center<\/li>\n
  • Predictive Routing & Echtzeit-Analysen<\/strong> f\u00fcr bessere Entscheidungen<\/li>\n
  • Personalisierte Interaktionen<\/strong>, die Kundenbindung nachhaltig st\u00e4rken<\/li>\n<\/ul>\n

    So entsteht ein Kundenservice, der nicht nur effizienter ist, sondern auch messbar bessere Erlebnisse liefert.<\/p>\n

    Entwickelt f\u00fcr hochregulierte M\u00e4rkte:
    \nGenesys Cloud European Sovereign Region<\/h4>\n

    Gerade im FSI-Sektor sind Datenschutz, Compliance und regulatorische Anforderungen<\/strong> entscheidend.<\/p>\n

    Mit der Genesys Cloud European Sovereign Region (ESR)<\/strong> bieten wir eine L\u00f6sung, die speziell f\u00fcr hochregulierte Branchen entwickelt wurde:<\/p>\n

      \n
    • Datenresidenz und -kontrolle innerhalb Europas<\/strong><\/li>\n
    • Unterst\u00fctzung strengster regulatorischer Anforderungen<\/strong><\/li>\n
    • Maximale Sicherheit und Transparenz<\/strong> f\u00fcr sensible Kundendaten<\/li>\n
    • Volle Innovationskraft der Genesys Cloud \u2013 ohne Kompromisse bei Compliance<\/strong><\/li>\n<\/ul>\n

      Damit erm\u00f6glichen wir es Finanzinstituten und Versicherern, Innovation und Regulierung in Einklang zu bringen.<\/p>\n

      Lassen Sie uns vor Ort sprechen<\/strong><\/p>\n

      Die insureNXT bietet eine einzigartige Plattform f\u00fcr Austausch, Innovation und Networking rund um die Zukunft der Versicherungs- und Finanzbranche.<\/p>\n

      Treffen Sie unser Genesys FSI-Team vor Ort und erfahren Sie, wie Sie mit moderner CX-Technologie und KI Ihre Kundenbeziehungen auf das n\u00e4chste Level heben.<\/p>\n

      Vereinbaren Sie jetzt einen Termin oder besuchen Sie uns direkt auf der insureNXT in K\u00f6ln.<\/strong><\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":true,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":true,"disable_additional_content_section":false,"additional_content_template":"a1","additional_title_group":{"title":"Genesys L\u00f6sungen f\u00fcr Finanzdienstleistungen ","sub_title":""},"additional_media_content":{"select_media":"image","content_image":353387,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"

      Nutzen Sie k\u00fcnstliche Intelligenz, um Ihren Mitarbeitern, Mitgliedern und Kunden gro\u00dfartige Erlebnisse zu bieten. Flexible Optionen f\u00fcr alles, was Ihr Finanzunternehmen ben\u00f6tigt, mit Genesys erm\u00f6glichen sie nahtlose Erlebnisse \u00fcber alle Kan\u00e4le.<\/p>\n","cta_text":"Jetzt mehr erfahren","cta_url":"https:\/\/www.genesys.com\/de-de\/solutions\/financial-services"},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"d\/m\/Y","event_time_format":"H:i","event_hashtag":"#fsi #cx","w_tycontent":"","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_sponsor_tier":[{"sponsor_tier":"None","custom_tier":"","event_sponsors":[{"sponsor_name":"ATIP","sponsor_image":429161,"sponsor_url":"https:\/\/atip.de\/"},{"sponsor_name":"Infinit.cx","sponsor_image":430373,"sponsor_url":"https:\/\/www.infinit.cx\/"},{"sponsor_name":"Salesforce","sponsor_image":499180,"sponsor_url":"https:\/\/www.salesforce.com\/de\/"},{"sponsor_name":"VR Voice","sponsor_image":459118,"sponsor_url":"https:\/\/vrvoice.de\/"},{"sponsor_name":"Cognigy","sponsor_image":459702,"sponsor_url":"https:\/\/www.cognigy.com\/"},{"sponsor_name":"DIA","sponsor_image":503883,"sponsor_url":"https:\/\/www.die-interaktiven.de\/"},{"sponsor_name":"NTT","sponsor_image":489884,"sponsor_url":"https:\/\/www.global.ntt\/"},{"sponsor_name":"Parloa","sponsor_image":459120,"sponsor_url":"https:\/\/www.parloa.com\/"},{"sponsor_name":"SNCOM","sponsor_image":503884,"sponsor_url":"https:\/\/sncom.de\/"}]}],"event_header_image":"https:\/\/www.genesys.com\/media\/Genesys_Threads_209-1-scaled.png","event_agenda_group":[{"agenda_group_title":"CCW 2023 in Berlin ","event_agenda":[{"agenda_date":"28\/02\/2023","agenda_tab_label":"","agenda_details":[{"agenda_title":"infinit.cx ","agenda_start_time":"09:00:00","agenda_end_time":"18:00:00","agenda_single_description":"

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      11:00 \u2013 12:00 Uhr Genesys Cloud Demo<\/p>\n

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      15:40 \u2013 16:50 Uhr Teletalk Demo Forum<\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"event_speakers":[{"speaker_name":"Konstantin Kuhn","speaker_position":"Sales Director Financial Services & Insurance","speaker_description":"","speaker_image":623311,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/konstantin-kuhn-394162198\/"}]},{"speaker_name":"Carolin Dobrick","speaker_position":"Sr. Director Sales","speaker_description":"","speaker_image":623312,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/dobbrick\/"}]},{"speaker_name":"Gina Luff","speaker_position":"Sr. Account Executive Enterprise","speaker_description":"","speaker_image":623303,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/gina-luff-3b7117154\/"}]},{"speaker_name":"Max Hausladen","speaker_position":"Sr. Account Executive","speaker_description":"","speaker_image":623313,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/max-hausladen\/"}]},{"speaker_name":"Robert Kritikos","speaker_position":"Sr. Business Development Representative","speaker_description":"","speaker_image":623315,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/robert-kritikos-b7775046\/"}]}],"event_venue_address":"ESTREL BERLIN | SONNENALLEE 225 | 12057 BERLIN","event_venue_bg":"https:\/\/www.genesys.com\/media\/estreell.jpg","event_agenda_title":"","remove_agenda_nav":false,"event_agenda_nav":"","event_speaker_title":"Das Genesys-Team vor Ort","remove_speaker_nav":false,"event_speaker_nav":"Genesys FSI-Team","remove_venue_nav":true,"event_venue_nav":"","event_faq_title":"","remove_faq_nav":false,"event_faq_nav":"","event_sponsor_title":"Partner","remove_sponsor_nav":false,"event_sponsor_nav":"","disable_partner_section":true,"event_partners_title":"","event_partners_subtitle":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_columns":"5","additional_content_position":"venue","event_agenda_opened":"1","event_faq_opened":"3","form_field_settings":["form_pp","cb_available","nolazy"],"event_end_time":"","event_link":"","get_started_config":"default","gsc_tab":false,"enable_global_intellimize":true,"enable_intellimize_api":false,"enable_anti_flicker":false,"event_start_date":"05\/20\/2026","event_end_date":"05\/21\/2026","text_content_2":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"text_content_3":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""}},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/events\/623293","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/893"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/events\/623293\/revisions"}],"predecessor-version":[{"id":623585,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/events\/623293\/revisions\/623585"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=623293"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_priority?post=623293"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme?post=623293"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_bundle?post=623293"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme2?post=623293"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_capability_sitewide?post=623293"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_products_programs?post=623293"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buying_job?post=623293"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buyer_persona?post=623293"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_sector?post=623293"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_segment?post=623293"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}