{"id":623074,"date":"2026-04-21T00:30:39","date_gmt":"2026-04-21T07:30:39","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=623074"},"modified":"2026-04-22T07:46:01","modified_gmt":"2026-04-22T14:46:01","slug":"k5-2026","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/de-de\/events\/k5-2026","title":{"rendered":"K5 – Future Retail Conference 2026 in Berlin"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":893,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[54],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-623074","events","type-events","status-publish","hentry","event_type-industry-events","tax_priority-54"],"acf":{"event_type":"industry","event_status":"ontime","event_location":"","event_venue_name":"","country":"Germany","venue_map":{"address":"ECC Berlin (Estrel Congress Center), Sonnenallee, Berlin, Deutschland","lat":52.4738429,"lng":13.4591883,"zoom":14,"place_id":"ChIJ4QTmI4NPqEcR2DhvukimSy0","name":"ECC Berlin (Estrel Congress Center)","street_number":"225","street_name":"Sonnenallee","city":"Berlin","state":"Berlin","state_short":"BE","post_code":"12057","country":"Deutschland","country_short":"DE"},"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","hide_navigation":"false","hide_footer":"false","item_nav_hide":"hide","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"event_header_bgc":"orange","event_header_title":"K5 - Future Retail Conference 2026 in Berlin","event_description_title":"Automatisieren und personalisieren Sie Ihre Customer Journey gleichzeitig.","event_description":"23. + 24. Juni 2026 | ESTREL Berlin","disable_registration":false,"form_header_alignment":"center","form_header":"Jetzt Termin vereinbaren","form_button":"Absenden","is_external_registration":[],"form_setup":{"events_field_config":"custom","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_jobfunction1","fl_joblevel1","fl_title"],"additional_custom_form_fields":{"advance_fields":[{"af_type":"hidden","af_width":false,"af_label":"","af_lid":"","af_lname":"","af_id":"fe464","af_name":"reusableField03Label","af_required":"required","af_opt_design":"stacked","af_value":"Mit welchem Partner m\u00f6chten Sie einen Termin vereinbaren?","select_option":false},{"af_type":"select","af_width":"form-row","af_label":"Mit welchem Partner m\u00f6chten Sie einen Termin vereinbaren?","af_lid":"","af_lname":"","af_id":"fe465","af_name":"reusableField03Value","af_required":"required","af_opt_design":"stacked","af_value":"","select_option":[{"so_label":"Partner ausw\u00e4hlen","so_value":""},{"so_label":"atip GmbH","so_value":"atip GmbH"},{"so_label":"infinit.cx group","so_value":"infinit.cx group"},{"so_label":"Salesforce","so_value":"Salesforce"},{"so_label":"VR Voice","so_value":"VR Voice"},{"so_label":"Cognigy GmbH","so_value":"Cognigy GmbH"},{"so_label":"NTT DATA Deutschland GmbH","so_value":"NTT DATA Deutschland GmbH"},{"so_label":"DIA Digital Consulting GmbH","so_value":"DIA Digital Consulting GmbH"},{"so_label":"Parloa","so_value":"Parloa"},{"so_label":"SNcom GmbH","so_value":"SNcom GmbH"}]}]},"cust_form_id":"","form_cid":"701Ht0000025TwaIAE","multiple_cid":false,"multiple_cid_setup":[{"label":"Dienstag, den 25.02.2025 12:00 - 13:30h","cid":"7014X000002ewebQAA","url":""}],"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"

Herzlichen Dank f\u00fcr Ihre Registrierung.<\/strong><\/p>\n

Wir werden uns umgehend bei Ihnen melden.
\nIhr Genesys-Team<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"Genesys auf der K5 in Berlin - der f\u00fchrenden Messe f\u00fcr Retail ","sub_title":""},"media_content":{"select_media":"image","content_image":616484,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"

Am 23. und 24. Juni 2026<\/strong> trifft sich die digitale Handelsszene auf der K5 Future Retail Conference<\/a> in Berlin \u2013 dem f\u00fchrenden E-Commerce-Event der DACH-Region.<\/p>\n

Auch wir von Genesys sind mit unserem Retail-Team vor Ort und freuen uns darauf, gemeinsam mit Ihnen die Zukunft des Handels zu gestalten.<\/p>\n

Die Zukunft des Retail ist KI-getrieben<\/h4>\n

Die K5 steht wie kaum ein anderes Event f\u00fcr Innovation, Technologie und die neuesten Trends im digitalen Handel \u2013 von AI \u00fcber Social Commerce bis hin zu neuen Gesch\u00e4ftsmodellen.<\/p>\n

Genau hier setzt Genesys an:
Wir unterst\u00fctzen Unternehmen dabei, herausragende Customer Experience (CX) zu schaffen \u2013 intelligent, skalierbar und konsequent kundenorientiert.<\/p>\n

Bessere Customer Experience durch intelligente Automatisierung<\/h4>\n

Mit unseren KI-gest\u00fctzten L\u00f6sungen transformieren wir den Kundenservice im Retail:<\/p>\n

    \n
  • Personalisierte Erlebnisse in Echtzeit<\/strong> \u00fcber alle Kan\u00e4le hinweg<\/li>\n
  • Automatisierte Serviceprozesse<\/strong>, die Effizienz steigern und Kosten senken<\/li>\n
  • Intelligente Routing- und Assistenzsysteme<\/strong>, die Mitarbeitende entlasten<\/li>\n
  • Nahtlose Customer Journeys<\/strong>, die aus Interessenten loyale Kunden machen<\/li>\n<\/ul>\n

    KI ist dabei kein Buzzword, sondern ein zentraler Hebel, um Servicequalit\u00e4t, Geschwindigkeit und Kundenzufriedenheit nachhaltig zu verbessern.<\/p>\n

    Treffen Sie unser Retail-Team vor Ort<\/h4>\n

    Die K5 bringt j\u00e4hrlich tausende Entscheider, Innovatoren und Technologieanbieter zusammen und bietet eine einzigartige Plattform f\u00fcr Austausch, Networking und neue Impulse.<\/p>\n

    Nutzen Sie die Gelegenheit, unser Genesys Retail-Team pers\u00f6nlich zu treffen und zu erfahren, wie Sie mit modernster CX-Technologie den Unterschied im Wettbewerb machen.<\/p>\n

    \n","cta_text":"\ud83d\udc49 Vereinbaren Sie jetzt einen Termin oder besuchen Sie uns direkt vor Ort in Berlin.","cta_url":""},"disable_agenda_section":true,"disable_speaker_section":false,"disable_venue_section":false,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":true,"disable_additional_content_section":false,"additional_content_template":"a1","additional_title_group":{"title":"Kundenerfolge aus der Praxis","sub_title":""},"additional_media_content":{"select_media":"image","content_image":623262,"content_video":""},"additional_text_content":{"sub_title_h4":"Erfahren Sie wie Unternehmen wie Coca-Cola und Benify ihre CX revolutioniert haben.","text_content":"

    Genesys Cloud CX<\/strong>
    \nUnsere KI-gest\u00fctzte, umfassende L\u00f6sung maximiert Ihre Wirkung \u00fcber jedes Erlebnis und jeden Kanal hinweg.<\/p>\n","cta_text":"Hier gehts weiter","cta_url":"https:\/\/www.genesys.com\/de-de\/campaign\/retail-genesys-and-ai"},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"d\/m\/Y","event_time_format":"H:i","event_hashtag":"#retail #cx","w_tycontent":"","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_sponsor_tier":[{"sponsor_tier":"None","custom_tier":"","event_sponsors":[{"sponsor_name":"ATIP","sponsor_image":429161,"sponsor_url":"https:\/\/atip.de\/"},{"sponsor_name":"Infinit.cx","sponsor_image":430373,"sponsor_url":"https:\/\/www.infinit.cx\/"},{"sponsor_name":"Salesforce","sponsor_image":499180,"sponsor_url":"https:\/\/www.salesforce.com\/de\/"},{"sponsor_name":"VR Voice","sponsor_image":459118,"sponsor_url":"https:\/\/vrvoice.de\/"},{"sponsor_name":"Cognigy","sponsor_image":459702,"sponsor_url":"https:\/\/www.cognigy.com\/"},{"sponsor_name":"DIA","sponsor_image":503883,"sponsor_url":"https:\/\/www.die-interaktiven.de\/"},{"sponsor_name":"NTT","sponsor_image":489884,"sponsor_url":"https:\/\/www.global.ntt\/"},{"sponsor_name":"Parloa","sponsor_image":459120,"sponsor_url":"https:\/\/www.parloa.com\/"},{"sponsor_name":"SNCOM","sponsor_image":503884,"sponsor_url":"https:\/\/sncom.de\/"}]}],"event_header_image":"https:\/\/www.genesys.com\/media\/Genesys_Threads_209-1-scaled.png","event_agenda_group":[{"agenda_group_title":"CCW 2023 in Berlin ","event_agenda":[{"agenda_date":"28\/02\/2023","agenda_tab_label":"","agenda_details":[{"agenda_title":"infinit.cx ","agenda_start_time":"09:00:00","agenda_end_time":"18:00:00","agenda_single_description":"

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