Nous vous remercions de votre inscription, nous vous enverrons prochainement une confirmation de votre place. \/Genesys<\/p>\n","event_header_bgc":"orange","event_header_title":"L\u2019avenir de l\u2019Exp\u00e9rience Client","event_description_title":"Mercredi 3 septembre 2025, de 16h30 \u00e0 19h00","event_description":"Rejoignez Genesys et Swisscom en septembre au Millenium situ\u00e9 \u00e0 Crissier\/Lausanne pour l\u2019\u00e9v\u00e8nement \u00ab The Future of Customer Experience \u00bb \u2013 un \u00e9v\u00e9nement exclusif con\u00e7u pour offrir des insights inspirants, des retours d\u2019exp\u00e9riences et des opportunit\u00e9s de networking avec les leaders du secteur.
\r\n
\r\nD\u00e9couvrez comment le cloud et l\u2019Intelligence Artificielle transforment l\u2019exp\u00e9rience client et ouvrent la voie \u00e0 de nouvelles possibilit\u00e9s.","event_header_image":"https:\/\/www.genesys.com\/media\/123-scaled.jpg","disable_registration":false,"form_header_alignment":"right","form_header":"Explorons ensemble l\u2019avenir de l\u2019exp\u00e9rience client !","form_button":"Inscrivez-vous d\u00e8s maintenant !","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"custom","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_jobfunction1","fl_joblevel1","fl_title","fl_industry1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"701Ht000001CTzIIAW","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"no","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"
Nous vous remercions de votre inscription, nous vous enverrons prochainement une confirmation de votre place.<\/p>\n
Votre \u00e9quipe Genesys<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":578409,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"
L\u2019avenir de l\u2019exp\u00e9rience client (Customer Experience \u2013 CX) \u00e9volue vers une hyperpersonnalisation pilot\u00e9e par l\u2019intelligence artificielle, une int\u00e9gration omnicanale fluide et une attention croissante port\u00e9e aux interactions centr\u00e9es sur l\u2019humain.<\/p>\n
Les entreprises utiliseront de plus en plus l\u2019IA pour anticiper les besoins des clients et offrir des exp\u00e9riences personnalis\u00e9es, tout en veillant \u00e0 ce que l\u2019automatisation compl\u00e8te l\u2019empathie et la compr\u00e9hension humaines.<\/p>\n
<\/p>\n
Rejoignez-nous pour un \u00e9v\u00e9nement exclusif, o\u00f9 nous explorerons l\u2019\u00e9tat actuel et les perspectives de l\u2019exp\u00e9rience client.<\/p>\n
D\u00e9couvrez comment des organisations pionni\u00e8res comme Swisscom et Banque Migros transforment les exp\u00e9riences client et collaborateur en utilisant les derni\u00e8res innovations \u2013 notamment les avanc\u00e9es en mati\u00e8re d\u2019IA.<\/p>\n
Obtenez des insights concrets tir\u00e9s de leurs projets r\u00e9cents et laissez-vous inspirer par des applications r\u00e9elles qui dessinent l\u2019avenir de l\u2019engagement.<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"event_agenda_title":"Programme","event_agenda_opened":"1","remove_agenda_nav":false,"event_agenda_nav":"","disable_speaker_section":false,"event_speaker_title":"Les intervenants","remove_speaker_nav":false,"event_speaker_nav":"","disable_venue_section":false,"remove_venue_nav":false,"event_venue_nav":"Veranstaltungsort","enable_map":true,"disable_faq_section":false,"event_faq_title":"","event_faq_opened":"3","remove_faq_nav":false,"event_faq_nav":"","disable_sponsor_section":false,"event_sponsor_title":"","remove_sponsor_nav":false,"event_sponsor_nav":"Sponsoren","disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_columns":"5","disable_additional_content_section":true,"additional_content_template":"a1","additional_content_position":"default","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"H:i","event_hashtag":"","meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_agenda_group":[{"agenda_group_title":"Mercredi, 03 septembre 2025","event_agenda":[{"agenda_date":"03\/09\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Accueil et networking","agenda_start_time":"16:30:00","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Introduction","agenda_start_time":"17:00:00","agenda_end_time":"","agenda_single_description":"
Fernand Escofet, Swisscom & J\u00e9r\u00f4me Designe, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"L\u2019\u00e9tat actuel et les perspectives de l\u2019exp\u00e9rience client ","agenda_start_time":"17:05:00","agenda_end_time":"","agenda_single_description":" J\u00e9r\u00f4me Designe, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"D\u00e9mo live","agenda_start_time":"17:30:00","agenda_end_time":"","agenda_single_description":" Genesys Cloud powered by AI Alexandre Cudr\u00e9, Senior VP, Swisscom<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Best Practice \u2013 Swisscom","agenda_start_time":"18:05:00","agenda_end_time":"","agenda_single_description":" Modernisation du plus grand Contact Center de Suisse. 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\nTarek Elachkar, Genesys<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Introduction Swisscom","agenda_start_time":"18:00:00","agenda_end_time":"","agenda_single_description":"
\nMarcel Hischier, Swisscom<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Best Practice - Banque Migros ","agenda_start_time":"18:30:00","agenda_end_time":"","agenda_single_description":"
\nLandry Abanda, Banque Migros<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Conclusion & Points cl\u00e9s","agenda_start_time":"18:55:00","agenda_end_time":"","agenda_single_description":"