Genesys ist Premiumsponsor der CCW 2025 \u2013 und wir bringen die volle Kraft unseres CX Trendsetter-\u00d6kosystems mit!<\/p>\n","protected":false},"author":893,"featured_media":552994,"parent":0,"menu_order":0,"template":"","tax_priority":[54],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-546890","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-industry-events","tax_priority-54"],"acf":{"event_type":"industry","event_status":"ontime","event_location":"","event_venue_name":"","country":"Germany","venue_map":{"address":"ECC Berlin (Estrel Congress Center), Ziegrastra\u00dfe, Berlin, Deutschland","lat":52.47603489999999,"lng":13.4592831,"zoom":14,"place_id":"ChIJ4QTmI4NPqEcR2DhvukimSy0","name":"ECC Berlin (Estrel Congress Center)","street_number":"225","street_name":"Ziegrastra\u00dfe","city":"Berlin","state":"Berlin","state_short":"BE","post_code":"12057","country":"Deutschland","country_short":"DE"},"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"event_header_bgc":"orange","event_header_title":"CCW 2025","event_description_title":"25.2. - 27.2.2025 in Berlin","event_description":"Genesys ist Premiumsponsor der CCW 2025 \u2013 und wir bringen die volle Kraft unseres CX Trendsetter-\u00d6kosystems mit!","disable_registration":true,"form_header_alignment":"center","form_header":"Terminvereinbarung","form_button":"Jetzt Termin vereinbaren und Ticket erhalten!","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_jobfunction1","fl_joblevel1","fl_title"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7014X000003Af4TQAS","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"
Sie sind jetzt f\u00fcr diese Veranstaltung angemeldet. Wir werden uns in K\u00fcrze mit Ihnen in Verbindung setzen.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"Genesys & Partner auf der CCW 2025","sub_title":""},"media_content":{"select_media":"image","content_image":550204,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"
CCW 2025 – We’re all in!<\/strong><\/p>\n Genesys ist Premiumsponsor der CCW 2025<\/strong> \u2013 und wir bringen die volle Kraft unseres CX Trendsetter-\u00d6kosystems<\/strong> mit!<\/p>\n Treffen Sie uns in Halle 2, Stand B10<\/strong><\/p>\n Erleben Sie Innovationen hautnah und lassen Sie sich inspirieren von unseren Partnern: Freuen Sie sich auf wegweisende Themen wie:<\/p>\n Besuchen Sie uns und entdecken Sie, wie wir die Customer Experience der Zukunft gestalten!<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":true,"disable_venue_section":true,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":false,"additional_content_template":"a1","additional_title_group":{"title":"Gartner\u00ae Magic Quadrant\u2122 f\u00fcr Contact Center as a Service","sub_title":""},"additional_media_content":{"select_media":"image","content_image":546906,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":" Um einen langfristigen Mehrwert im Contact Center zu erzielen, ist eine L\u00f6sung erforderlich, die wesentliche Funktionen, Flexibilit\u00e4t und Zuverl\u00e4ssigkeit bietet – und ein Contact Center-Anbieter, der die Vision hat, Ihren Use Case zu unterst\u00fctzen.<\/p>\n Der Gartner\u00ae Magic Quadrant\u2122 f\u00fcr CCaaS 2024 bewertet neun Anbieter nach der Vollst\u00e4ndigkeit ihrer Vision und ihrer Umsetzungsf\u00e4higkeit. 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\nAccenture, atip, Atruvia, AWS, Deloitte, DIA, Salesforce, Swisscom, T-Business, Mitel<\/strong>.<\/p>\n\n
\n
\nMartin Schmidt, Senior Project Manager – Strategy & Operations bei Ionos<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Cloud Services f\u00fcr Contact Center \/ Multi- & Omnichannel-L\u00f6sungen im Kundendialog","agenda_start_time":"12:10:00","agenda_end_time":"","agenda_single_description":"
\nDaniel Karadza und Konstantin Kuhn bei Genesys<\/em><\/p>\n","agenda_session_speakers":false}]},{"agenda_date":"26\/02\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"Lufthansa und Genesys \u2013 accelerate your future","agenda_start_time":"10:30:00","agenda_end_time":"","agenda_single_description":"
\nDaniel Albrecht, Leiter Kunde & Service bei EWE<\/em>
\nIrfan Hajdarevic, Senior Manager – Service Excellence bei Deloitte<\/em><\/p>\n","agenda_session_speakers":false},{"agenda_title":"Consultant program ","agenda_start_time":"15:00:00","agenda_end_time":"","agenda_single_description":"
\n<\/span><\/span>Catherine Fauchoux, <\/span><\/span>Consultant Relations Manager \u2022 Genesys<\/span><\/em><\/p>\n