{"id":524071,"date":"2024-06-17T02:24:39","date_gmt":"2024-06-17T09:24:39","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=524071"},"modified":"2025-06-24T09:57:04","modified_gmt":"2025-06-24T16:57:04","slug":"future-of-cx-wien","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/de-de\/events\/future-of-cx-wien","title":{"rendered":"Future of CX – Wien"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":374,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-524071","events","type-events","status-publish","hentry"],"acf":{"hide_navigation":"false","hide_footer":"false","item_nav_hide":"hide","utm_pass":false,"asset_expiration":"","disable_chat":false,"enable_ab_test":false,"enable_external_utm":false,"add_to_global_events":false,"disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_type":"gsummit","event_status":"ontime","event_start_date":"09\/12\/2024","event_start_time":"15:30:00","event_location":"Wien, 12. September 2024","event_venue_name":"Aurora Rooftop Bar","country":"Switzerland","venue_map":{"address":"Aurora Rooftop Bar, Arsenalstra\u00dfe 10, 1100 Wien, \u00d6sterreich","lat":48.1852166,"lng":16.3833195,"zoom":14,"place_id":"ChIJ_dN0DOGpbUcRgZ2ghdohP5g","name":"Aurora Rooftop Bar","street_number":"10","street_name":"Arsenalstra\u00dfe","city":"Wien","state":"Wien","post_code":"1100","country":"\u00d6sterreich","country_short":"AT"},"w_tycontent":"

Vielen Dank f\u00fcr Ihre Anmeldung, wir werden Ihnen in K\u00fcrze eine Best\u00e4tigung Ihres Platzes zukommen lassen. \/Genesys<\/p>\n","event_header_bgc":"orange","event_header_title":"Future of CX","event_description_title":"","event_description":"Wie K\u00fcnstliche Intelligenz die Customer und Employee Experience befl\u00fcgelt.
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\r\nWir laden Sie herzlich zum Future of CX Event \u00fcber den D\u00e4chern von Wien ein. Gemeinsam werfen wir mit Vordenkern einen Blick in die M\u00f6glichkeiten der \u00abziemlich besten Freunde\u00bb KI und CX. Erfahren Sie, wie sich KI im CX-Umfeld einsetzen l\u00e4sst, um einen Wettbewerbsvorteil zu erzielen.","event_header_image":"https:\/\/www.genesys.com\/media\/Aurora-rooftop-bar.jpg","disable_registration":true,"form_header_alignment":"left","form_header":"Bis zum 6\/9 hier anmelden","form_button":"Jetzt anmelden","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":[{"af_type":"checkbox","af_width":false,"af_label":"Mit dem Absenden dieses Formulars erkl\u00e4ren Sie sich damit einverstanden, dass Ihre Kontaktinformationen, einschlie\u00dflich Ihrer E-Mail-Adresse, an die Sponsoren dieser Veranstaltung weitergegeben werden, um Sie zu kontaktieren.","af_lid":"fe460","af_lname":"reusableField01Label","af_id":"fe461","af_name":"reusableField01Value","af_required":"required","af_opt_design":"stacked","af_value":"","select_option":false}]},"cust_form_id":"","form_cid":"7014X000003Aeb2QAC","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"no","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"

Vielen Dank f\u00fcr Ihre Anmeldung, wir werden Ihnen in K\u00fcrze eine Best\u00e4tigung Ihres Platzes zukommen lassen.<\/p>\n

Ihr Genesys-Team<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"image","content_image":222455,"content_video":""},"text_content":{"sub_title_h4":"","text_content":"

Das Future of CX Event bringt Meinungsbildner und Macher:innen zusammen, um Trends und Best Practices zu teilen und um miteinander und voneinander zu lernen. Zukunftsgestalter:innen profitieren von spannenden Strategien und Konzepten, um das Kundenerlebnis mit K\u00fcnstliche Intelligenz (KI) in die Zukunft zu f\u00fchren.<\/p>\n

Welche CX-Trends pr\u00e4gen die n\u00e4chsten Jahre? Welche KI Use Cases haben das Potenzial, das Business zu st\u00e4rken? Und welche sind die kritischen Erfolgsfaktoren aus Business- und Kundensicht bei der Realisierung von KI-Projekten?<\/p>\n

Erfahren Sie aus erster Hand, wie das Zusammenspiel von KI, Daten und Touchpoints die Customer Journeys orchestriert, spannende Insights offenbart und warum das Contact Center zur strategischen Drehscheibe f\u00fcr Kundengl\u00fcck im KI-Zeitalter wird.<\/p>\n

Genie\u00dfen Sie Inspiration, Gedanken- und Erfahrungsaustausch bei einem einzigartigen Panoramablick auf die Stadt in der exklusiven Aurora Rooftop Bar.<\/p>\n

Haben Sie Fragen? E-Mail Bryan.Calvo@genesys.com<\/a><\/p>\n

*Bitte beachten Sie, dass aufgrund der limitierten Pl\u00e4tze Kunden Vorrang haben.<\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"event_agenda_title":"Programm","event_agenda_opened":"1","remove_agenda_nav":false,"event_agenda_nav":"","disable_speaker_section":false,"event_speaker_title":"Referenten","remove_speaker_nav":false,"event_speaker_nav":"","disable_venue_section":true,"remove_venue_nav":false,"event_venue_nav":"Veranstaltungsort","enable_map":true,"disable_faq_section":false,"event_faq_title":"","event_faq_opened":"3","remove_faq_nav":false,"event_faq_nav":"","disable_sponsor_section":false,"event_sponsor_title":"","remove_sponsor_nav":false,"event_sponsor_nav":"Sponsoren","disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_columns":"5","disable_additional_content_section":true,"additional_content_template":"a1","additional_content_position":"default","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"F j, Y","event_time_format":"H:i","event_hashtag":"","meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_agenda_group":[{"agenda_group_title":"","event_agenda":[{"agenda_date":"12\/09\/2024","agenda_tab_label":"","agenda_details":[{"agenda_title":"Herzlich willkommen!","agenda_start_time":"15:30:00","agenda_end_time":"","agenda_single_description":"

Welcome Drinks und Networking.<\/p>\n

Treffen Sie sich mit Gleichgesinnten und unseren Sponsoren AWS und TietoEvry<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Keynote: Trends im Customer Experience Management","agenda_start_time":"16:15:00","agenda_end_time":"","agenda_single_description":"

Trends im Customer Experience Management, die herausragende Kundenbeziehungen befl\u00fcgeln.<\/p>\n

Bimal Mathews, Deputy Country Manager Alps, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Impuls: Digitale Transformation mit KI","agenda_start_time":"17:00:00","agenda_end_time":"","agenda_single_description":"

Use Cases und konkrete Umsetzungen.<\/p>\n

Philip Urban, CX Principal, TietoEvry<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Kritische Erfolgsfaktoren f\u00fcr die Umsetzung von KI-Projekten","agenda_start_time":"17:15:00","agenda_end_time":"","agenda_single_description":"

Christian Dorner, Senior Solutions Architect, AWS Austria<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Networking & Flying Buffet","agenda_start_time":"17:30:00","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false},{"agenda_title":"Auf Wiedersehen und auf bald!","agenda_start_time":"19:00:00","agenda_end_time":"","agenda_single_description":"","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"event_speakers":[{"speaker_name":"Melanie Goncalves Andreas","speaker_position":"Senior Account Executive, Genesys","speaker_description":"Moderation","speaker_image":524612,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/melanie-goncalves-andreas\/"}]},{"speaker_name":"Bimal Mathews ","speaker_position":"Deputy Country Manager Alps, Genesys","speaker_description":"","speaker_image":496966,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/bimal-mathews-9a901718\/"}]},{"speaker_name":" Philip Urban ","speaker_position":"CX Principal, Tietoevry","speaker_description":"","speaker_image":524074,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/philip-urban-01423a126\/"}]},{"speaker_name":"Christian Dorner","speaker_position":"Senior Solutions Architect, AWS Austria","speaker_description":"","speaker_image":524603,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/christiandorner-cloudarchitect\/"}]},{"speaker_name":"Anna Lisa Kurzbauer","speaker_position":"Senior Account Executive, Genesys","speaker_description":"Moderation","speaker_image":525484,"speaker_social":[{"social_site_link":"https:\/\/www.linkedin.com\/in\/anna-lisa-kurzbauer\/"}]}],"event_sponsor_tier":[{"sponsor_tier":"None","custom_tier":"","event_sponsors":[{"sponsor_name":"AWS","sponsor_image":506431,"sponsor_url":"https:\/\/partners.amazonaws.com\/partners\/001E000001AnM4pIAF"},{"sponsor_name":"TietoEvry","sponsor_image":524357,"sponsor_url":"https:\/\/www.tietoevry.com\/at\/services\/digital-experience\/"}]}],"event_venue_address":"","event_link":"","get_started_config":"default","gsc_tab":false},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/events\/524071","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/374"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/events\/524071\/revisions"}],"predecessor-version":[{"id":544036,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/events\/524071\/revisions\/544036"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=524071"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_priority?post=524071"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme?post=524071"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_bundle?post=524071"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme2?post=524071"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_capability_sitewide?post=524071"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_products_programs?post=524071"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buying_job?post=524071"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buyer_persona?post=524071"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_sector?post=524071"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_segment?post=524071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}