Wir freuen uns, Sie heute auf unseren G-Summit f\u00fcr die D\/A\/CH-Region in Berlin einzuladen. Wenn es um neueste Trends und Entwicklungen der Customer Experience (CX) geht und den inspirierenden Austausch von Erfahrung und Know-how, die Umsetzung spannender Projekte oder \u201eeinfach nur\u201c ums Networking mit Experten, dann ist der Genesys G-Summit die No. 1 f\u00fcr Verantwortliche im Kundenservice und die gesamte Branche.<\/p>\n Wir gehen live und fahren nach Berlin<\/strong><\/p>\n Der G-Summit findet am 3. Mai 2023 im wundersch\u00f6nen Rahmen der Bolle Meierei in Alt-Moabit<\/a> statt.<\/p>\n Tauschen Sie sich unter dem Motto \u201eLet\u00b4s Orchestrate Experiences\u201c auf unserer G-Summit Konferenz in Berlin am 3. Mai dar\u00fcber aus, wie:<\/p>\n Wir freuen uns sehr, Ihnen eine Agenda <\/a>pr\u00e4sentieren zu k\u00f6nnen, die es in sich hat:<\/strong> Eine einzige Anreise nach Berlin \u2013 zwei spannende Veranstaltungen. Melden Sie sich bis zum 27. April an und sichern Sie sich Ihren Platz auf der No. 1 Konferenz der Branche!<\/p>\n Bis bald auf dem G-SUMMIT DACH 2023!<\/p>\n Ihr Genesys-Team<\/strong><\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":true,"enable_map":false,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_media_content":{"select_media":"image","content_image":431470,"content_video":"https:\/\/youtu.be\/BiMIJErGbr4 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\n<\/strong><\/p>\n![](\"https:\/\/www.genesys.com\/media\/bolle-1.png\")
<\/p>\n![](\"https:\/\/www.genesys.com\/media\/mail-gfx.png\")
die optimale Orchestrierung der CX aussieht,
\n herausragende Erlebnisse f\u00fcr Kunden und Mitarbeiter im Kundenservice geschaffen werden,
\n K\u00fcnstliche Intelligenz und Automatisierung der digitalen Kan\u00e4le den Kundenservice verbessern,
\n Sie durch strategische Analyse der Customer Journey Optimierungspotenziale ermitteln.<\/p>\n
\nVon Customer Cases \u00fcber Sessions zu Automatisierung, K\u00fcnstlicher Intelligenz und Empathie im Kundenservice bis hin zu individuellen Meetings mit dem Genesys-Management und -Partnern. Nutzen Sie die Gelegenheit, bauen Sie Ihr Netzwerk aus und kommen Sie einen Tag vor dem AWS Summit <\/a>mit unseren Experten ins Gespr\u00e4ch!<\/p>\n
\nInnovation. Inspiration. Produktneuheiten.<\/strong><\/p>\n Erfahren Sie die Highlights des neuen \u201eState of CX 2023<\/strong>\u201c Report, der j\u00e4hrlich erscheint.
\n Nehmen Sie teil an einem Sneak Preview zum Genesys Workforce Experience Management, der neuen Stand-Alone L\u00f6sung.
\n Diskutieren Sie mit uns, welche H\u00fcrden es bei der Migration in die Cloud gibt \u2013 auch unter dem Gesichtspunkt von Regulatorien \u2013 und wie Sie diese H\u00fcrden sicher bew\u00e4ltigen.
\n Erleben Sie Experience Orchestration live.<\/p>\n
\n<\/strong>Begr\u00fc\u00dfung\u00a0 \u201eLet\u2018s Orchestrate Experience\u201c<\/strong><\/p>\n
\nSven Hansel <\/strong>Journalist, Autor und Moderator<\/p>\n
\n<\/strong>\u201cStatus der CX 2023\u201d<\/strong> \u2013 Ergebnisse und Analysen der aktuellen Umfragen<\/p>\n
\n<\/strong>Welcome to the Wonderful World of WEM-Verse (<\/b>engl.<\/b>)
\n<\/b>Would we be building the same thing for operational and people management if we could do it all over again? We think not. Join us for a journey through the wonderful parallel universe of what can be. Learn the basics, the tricks and maybe the future.<\/p>\n
\n<\/strong>Kaffeepause <\/strong><\/strong>und Networking in der Partner-Ausstellung
\n<\/strong><\/strong><\/p>\n
\nHorst Eppich<\/strong> IT Infrastructure \u2022 Boehringer Ingelheim GmbH<\/p>\n
\n<\/strong>\u201cInnovation\u201d – Die Diskussion
\n<\/b>Trends, Treiber und Tatkraft<\/p>\n
\nHeinrich Welter <\/strong>VP Northern & Eastern Europe and GM DACH \u2022 Genesys
\nAlexander Clarus <\/strong>Enterprise Sales Director DACH \u2022 Pointillist \u2022 Genesys
\nStefan Gr\u00fcnzner<\/strong> CEO \u2022 infinit.cx group
\n<\/span>Philipp Heltewig<\/strong> Co-Founder & CEO \u2022 Cognigy
\nHorst Eppich<\/strong> IT Infrastructure \u2022 Boehringer Ingelheim GmbH<\/p>\n
\n<\/strong>\u201cTransformation\u201d – Die Kunden-Story<\/b><\/p>\n
\nMarkus Bausum<\/strong> Product Owner \u2022 Union Investment<\/p>\n
\n<\/strong>\u201cTransformation\u201d – Die Diskussion
\n<\/b>Migration in die Cloud, Chancen, H\u00fcrden und Vorgehensweisen<\/p>\n
\nHeinrich Welter <\/strong>VP Northern & Eastern Europe and GM DACH \u2022 Genesys
\nHans Sch\u00e4tzle<\/strong> Senior Account Manager | FSI \u2022 AWS
\nMarkus Bausum<\/strong> Product Owner \u2022 Union Investment
\nLutz Merkel <\/strong>Senior Project Manager \u2022 atip<\/p>\n
\n<\/strong>Mittagspause <\/b>und Networking in der Partner-Ausstellung<\/strong>
\n<\/b><\/p>\n
\n<\/strong>3 Partner-Breakouts in der Kapelle <\/b>\u00e0 15min
\n<\/b><\/p>\n\n
\nRoger Otto<\/strong> GF DDM Consulting Deutschland GmbH<\/li>\n<\/ul>\n\n
\nFrank Sinde<\/strong> Manager Consulting \u2022 Damovo
\nChristoph Bender<\/strong> Account Manager \u2022 Damovo<\/li>\n<\/ul>\n\n
\nBj\u00f6rn Oehme, David Istvanovszki & Aakriti Singh<\/strong> \u2022 Cognizant
\n<\/strong><\/li>\n<\/ul>\n
\n<\/strong>Experience Orchestration<\/b> – Das Konzept<\/strong><\/p>\n\n
\nDaniel Strosing<\/strong> Senior Principal Solution Consultant \u2022 Pointillist SC’S \u2022 Genesys<\/span><\/p>\n
\n<\/strong>Pause, Networking und \u00dcbergang zu den Breakout-Sessions<\/strong><\/p>\n
\n<\/strong>Aller <\/b>guten<\/b> Dinge <\/b>sind<\/b>\u00a0 3 – Die Breakouts
\n<\/b>3 Breakouts in 3 Tracks \u00e0 20 Minuten<\/p>\n\n
\nIgor Bozic<\/strong> Enterprise Security Solution Architect EMEA \u2022 SECURITY SA\u2018S \u2022 Genesys
\nGiancarlo Boi<\/strong> Principal Solution Consultant \u2022 EMEA SCS \u2022 Genesys<\/li>\n<\/ul>\n\n
\nFrank Fauerbach<\/strong> Principal Solution Consultant \u2022 EMEA SCS \u2022 Genesys
\nBarnabe Charmey<\/strong> Senior Solutions Consultant \u2022 EMEA SCS \u2022 Genesys<\/li>\n<\/ul>\n\n
\nLewe Zipfel<\/strong> Senior Director, Solution Consulting \u2022 EMEA SC Managers \u2022 Genesys
\nKatharina Aey<\/strong> Senior Account Executive Banking Enterprise \u2022 DACH SALES \u2022 Genesys<\/li>\n<\/ul>\n
\n<\/strong>Highlight Pr\u00e4sentation „Vom Problem zum Potenzial“
\n<\/strong>Wie ein Perspektivwechsel f\u00fcr Innovation und Transformation sorgt<\/p>\n
\n<\/strong>Closing<\/strong><\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":"