{"id":455310,"date":"2022-11-30T00:53:31","date_gmt":"2022-11-30T08:53:31","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=455310"},"modified":"2023-02-23T09:21:58","modified_gmt":"2023-02-23T17:21:58","slug":"ccw-2023","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/de-de\/events\/ccw-2023","title":{"rendered":"CCW 2023"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":47,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[54],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-455310","events","type-events","status-publish","hentry","event_type-industry-events","tax_priority-54"],"acf":{"event_type":"industry","event_status":"ontime","event_location":"","event_venue_name":"","country":"Germany","venue_map":{"address":"ECC Berlin (Estrel Congress Center), Ziegrastra\u00dfe, Berlin, Deutschland","lat":52.47603489999999,"lng":13.4592831,"zoom":14,"place_id":"ChIJ4QTmI4NPqEcR2DhvukimSy0","name":"ECC Berlin (Estrel Congress Center)","street_number":"225","street_name":"Ziegrastra\u00dfe","city":"Berlin","state":"Berlin","state_short":"BE","post_code":"12057","country":"Deutschland","country_short":"DE"},"meta_title":"","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","hide_navigation":"false","hide_footer":"false","item_nav_hide":"no","utm_pass":false,"disable_chat":false,"asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"enable_ab_test":false,"event_header_bgc":"orange","event_header_title":"CCW 2023 Genesys & Partner","event_description_title":"27.2. - 2.3.2023 in Berlin","event_description":"Genesys meets&greets endlich wieder Live und in Farbe \u2013 Genesys l\u00e4dt zu seinen Partnern auf die CCW 2023 ein.","disable_registration":false,"form_header_alignment":"left","form_header":"Terminvereinbarung","form_button":"Jetzt Termin vereinbaren und Ticket erhalten!","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"7011T000001Ys2fQAC","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"

Danke f\u00fcr Ihre Registrierung<\/h4>\n

Sie sind jetzt f\u00fcr diese Veranstaltung angemeldet. Wir werden uns in K\u00fcrze mit Ihnen in Verbindung setzen, um einen Termin zu vereinbaren.<\/p>\n"},"additional_form_content":"","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"CCW 2023 Genesys & Partner","sub_title":""},"media_content":{"select_media":"image","content_image":428198,"content_video":""},"text_content":{"sub_title_h4":"Auf der CCW2023 gibt es in punkto Kundenservice viel zu entdecken! ","text_content":"

Sie befinden sich auf der Suche nach einer soliden, skalierbaren Omnichannel-Plattform aus der Cloud?
\nDann besuchen Sie uns am Stand unseres Partners infinit.cx oder nehmen an einem unserer gemeinsamen Branchentreffs im Priv\u00e9e Salon des Estrel Hotels teil.<\/p>\n

Sie fragen sich, wie Sie \u00fcberhaupt sicher in die Cloud kommen? Das und noch viel mehr erfahren Sie in unserem Vortrag gemeinsam mit AWS (Amazon Web Services). Oder Sie schauen einmal den gemeinsamen Vortrag mit \u00a0unserem Partner VR Voice im Demoforum an.<\/p>\n

Sie wollen mehr als Omnichannel? Dann sollten Sie sich mit unserem neusten Konzept der Channel Analyse und -Orchestrierung befassen und unsere Session zu Pointillist im Priv\u00e9e besuchen. Conversational AI und Automatisierung sind die Themen, die Sie besch\u00e4ftigen? Treffen Sie uns bei unseren Partnern Parloa und Cognigy.<\/p>\n

Schauen Sie sich unsere Agenda unten genau an und vereinbaren Sie einen entsprechenden Termin (inkl. kostenlosem Messeticket)!<\/p>\n

\u00a0<\/span><\/p>\n","cta_text":"","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":true,"disable_venue_section":false,"enable_map":true,"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":false,"additional_content_template":"d1","additional_title_group":{"title":"Treffen Sie unseren Orchestrierungs-Experten von Pointillist","sub_title":""},"additional_media_content":{"select_media":"image","content_image":463147,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"

\"Clarus\"Globale Unternehmen verlassen sich auf die Pointillist\u00ae Customer Journey Management-Plattform, um t\u00e4glich Daten aus Milliarden Kundeninteraktionen in Journey-Daten-Pipelines umzuwandeln, die Echtzeitanalysen, Modellierung und Orchestrierung unterst\u00fctzen. Mit dem Pointillist Customer Journey Data Hub k\u00f6nnen Sie eine Kundenansicht \u00fcber Daten aus verschiedenen Quellen erstellen, darunter CRM-L\u00f6sungen, Web-Clickstream, E-Mail, Contact Center, IVR, Voice of the Customer und Kundenfeedback-Management.<\/p>\n

Messen, \u00fcberwachen und orchestrieren Sie Customer Journeys, um Erfahrungen zu optimieren und Ergebnisse zu verbessern. Erfahren Sie, wie Sie mit Pointillist ein nahtloses, vernetztes Erlebnis schaffen k\u00f6nnen.<\/p>\n

Vereinbaren Sie jetzt einen Termin und treffen Sie unseren Orchestrierungs-Experten von Pointillist auf der CCW in Berlin.<\/p>\n","cta_text":"Jetzt Termin vereinbaren","cta_url":"https:\/\/www.genesys.com\/de-de\/events\/ccw-2023"},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"H:i","event_hashtag":"ccw2023","w_tycontent":"","disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_sponsor_tier":[{"sponsor_tier":"None","custom_tier":"","event_sponsors":[{"sponsor_name":"Infinit.cx","sponsor_image":430373,"sponsor_url":"https:\/\/www.infinit.cx\/veranstaltung\/ccw-2023-kongressmesse-fuer-innovativen-kundendialog\/"},{"sponsor_name":"VR Voice","sponsor_image":459119,"sponsor_url":"https:\/\/www.vrvoice.de\/"},{"sponsor_name":"Deliberate","sponsor_image":374313,"sponsor_url":"https:\/\/deliberate.de\/"},{"sponsor_name":"Parloa","sponsor_image":459120,"sponsor_url":"https:\/\/www.parloa.de"},{"sponsor_name":"Cognigy","sponsor_image":459702,"sponsor_url":"https:\/\/www.cognigy.com\/"},{"sponsor_name":"AWS","sponsor_image":444296,"sponsor_url":"https:\/\/aws.amazon.com\/de\/"},{"sponsor_name":"Semantell","sponsor_image":464188,"sponsor_url":"https:\/\/www.sematell.com\/event\/ccw-2023-termin\/"}]}],"event_header_image":"https:\/\/www.genesys.com\/media\/AdobeStock_292416697-scaled.jpeg","event_agenda_group":[{"agenda_group_title":"CCW 2023 in Berlin ","event_agenda":[{"agenda_date":"28\/02\/2023","agenda_tab_label":"","agenda_details":[{"agenda_title":"infinit.cx ","agenda_start_time":"09:00:00","agenda_end_time":"18:00:00","agenda_single_description":"

09:00 \u2013 10:00 Uhr (Breakfast) Branchentreff der BPO
\n12:00 \u2013 13:00 Uhr (Lunch) Branchentreff der Medien
\n13:00 \u2013 14:00 Uhr Thema Experience Orchestration mit unabh\u00e4ngigen Beratern
\nVortragende sind Alexander Clarus und Daniel Strosing
\n15:00 \u2013 16:00 Uhr (Coffee) Branchentreff der Banken
\n17:00 \u2013 18:00 Uhr (Aperitivo) Branchentreff des Handels<\/p>\n","agenda_session_speakers":false},{"agenda_title":"VR Voice","agenda_start_time":"11:00:00","agenda_end_time":"12:00:00","agenda_single_description":"

11:00 \u2013 12:00 Uhr Genesys Cloud Demo<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Cognigy","agenda_start_time":"10:20:00","agenda_end_time":"16:00:00","agenda_single_description":"

10.20 \u2013 11.30 Uhr Teletalk Demo Forum
\n14:00 \u2013 14:30 Uhr Genesys & Cognigy @Trade Show Forum
\n15:00 \u2013 16:00 Uhr Genesys Cloud Demo<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Parloa","agenda_start_time":"14:00:00","agenda_end_time":"15:00:00","agenda_single_description":"

14:00 \u2013 15:00 Uhr Genesys Cloud Demo<\/p>\n","agenda_session_speakers":false}]},{"agenda_date":"01\/03\/2023","agenda_tab_label":"","agenda_details":[{"agenda_title":"infinit.cx ","agenda_start_time":"09:00:00","agenda_end_time":"13:00:00","agenda_single_description":"

09:00 \u2013 10:00 Uhr (Breakfast) Branchentreff des Manufacturing.
\n12:00 \u2013 13:00 Uhr (Lunch) Branchentreff der Versicherungen
\n17:00 \u2013 18:00 Uhr Die Cloud-Spezialisten mit AWS & Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"VR Voice","agenda_start_time":"11:00:00","agenda_end_time":"12:00:00","agenda_single_description":"

11:00 \u2013 12:00 Uhr Genesys Cloud Demo<\/p>\n

 <\/p>\n","agenda_session_speakers":false},{"agenda_title":"Parloa","agenda_start_time":"12:00:00","agenda_end_time":"15:00:00","agenda_single_description":"

12:00 \u2013 12:30 Uhr Genesys & Parloa @The International Speakers Forum
\n14:00 \u2013 15:00 Uhr Genesys Cloud Demo<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Cognigy","agenda_start_time":"13:10:00","agenda_end_time":"16:00:00","agenda_single_description":"

13.10 \u2013 14.20 Uhr Teletalk Demo Forum
\n15:00 \u2013 16:00 Uhr Genesys Cloud Demo<\/p>\n","agenda_session_speakers":false},{"agenda_title":"AWS","agenda_start_time":"16:00:00","agenda_end_time":"16:30:00","agenda_single_description":"

16:00 \u2013 16:30 Uhr ‚Wie verbessert Cloud-Technologie das Contact Center‘
\nEdmund Hoischen |Head of FSI Enterprise Deutschland, Amazon Web Services (AWS) & Daniel Karadza | Senior Director Commercial & Enterprise Sales Germany<\/p>\n","agenda_session_speakers":false}]},{"agenda_date":"02\/03\/2023","agenda_tab_label":"","agenda_details":[{"agenda_title":"Cognigy","agenda_start_time":"11:00:00","agenda_end_time":"12:00:00","agenda_single_description":"

11:00 \u2013 12:00 Uhr Genesys Cloud Demo<\/p>\n","agenda_session_speakers":false},{"agenda_title":"Parloa","agenda_start_time":"15:40:00","agenda_end_time":"16:50:00","agenda_single_description":"

15:40 \u2013 16:50 Uhr Teletalk Demo Forum<\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"event_speakers":[{"speaker_name":"Stefan G\u00fcnzer","speaker_position":"","speaker_description":"Text","speaker_image":false,"speaker_social":false},{"speaker_name":"","speaker_position":"","speaker_description":"","speaker_image":false,"speaker_social":false}],"event_venue_address":"ESTREL BERLIN | SONNENALLEE 225 | 12057 BERLIN","event_venue_bg":"https:\/\/www.genesys.com\/media\/estreell.jpg"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/events\/455310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/47"}],"version-history":[{"count":21,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/events\/455310\/revisions"}],"predecessor-version":[{"id":467168,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/events\/455310\/revisions\/467168"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=455310"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_priority?post=455310"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme?post=455310"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_bundle?post=455310"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme2?post=455310"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_capability_sitewide?post=455310"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_products_programs?post=455310"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buying_job?post=455310"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buyer_persona?post=455310"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_sector?post=455310"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_segment?post=455310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}