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\u201eDer Berg ruft\u201c von 10:00 \u2013 11:00 Uhr<\/strong><\/p>\n <\/p>\n Willkommen Heinrich Welter<\/strong>, VP Northern & Eastern Europe and GM DACH von Genesys <\/p>\n Die Macht der Empathie \u2013 gerade in schwierigen Zeiten<\/u> <\/p>\n Kunden Success Story – #HUMANcentricity meets #EINFACHmachen<\/u> <\/p>\n \u201eWanderlust!\u201c von 12:00 \u2013 14:00 Uhr<\/strong><\/p>\n <\/p>\n Digital Mindset: Wie wir mit unserer Leidenschaft vom Wandel profitieren<\/u> <\/p>\n Kunden Success Story – Mit Expertise im Umgang mit Menschen\u200b<\/u> <\/p>\n Scheitern oder Chance\u200b<\/u> <\/p>\n \u201eGipfelst\u00fcrmer\u201c von 16:30 – 18:00 Uhr<\/strong><\/p>\n <\/p>\n „Empathy in Action“ Award Gala<\/u> <\/u> <\/p>\n Closing<\/u> <\/p>\n „Business-Talks“ von 11:00 \u2013 12:00 Uhr und von 14:00 \u2013 16:00 Uhr <\/strong><\/p>\n<\/div>\n<\/div>\n","agenda_session_speakers":false}]}],"additional_agenda_content":" Zwischen den einzelnen Sessions haben Sie bei Bedarf und Interesse nat\u00fcrlich die M\u00f6glichkeit sich auszutauschen. Buchen Sie dazu einfach eine Session mit unseren Genesys-Experten und Partnern, um gezielt \u00fcber verschiedene Themen, die Sie und Ihr Business gerade bewegen, zu diskutieren. Eine \u00dcbersicht der Themen erhalten Sie nach Ihrer Anmeldung zu einer der Haupt-Sessions.<\/p>\n
\n<\/u><\/p>\n
\nSven Hansel<\/strong>, Journalist, Autor und Moderator<\/p>\n
\nSabine H\u00fcbner, <\/strong>Rednerin und Service Performance Expertin<\/p>\n
\nSven Hansel im Gespr\u00e4ch mit Andre Kaiser, Managing Director, Commerzbank<\/strong><\/p>\n
\nDr. Florian Ilgen, <\/strong>Keynote Speaker & Online Marketing Stratege
\n<\/strong><\/p>\n
\nSven Hansel im Gespr\u00e4ch mit Kai Schings, Teleperformance CC & Transformation<\/strong><\/p>\n
\nFelix Brunner, <\/strong>Mutmacher & Motivator<\/p>\n
\nPeter Graf<\/strong>, Executive Vice President, Chief Strategy Officer, Genesys<\/p>\n
\nJohn Hernandez, <\/strong>Executive Vice President and General Manager for Genesys Solutions<\/p>\n
\n<\/strong>Manan Sagar<\/span><\/span>, <\/strong>Managing Director – Global Insurance Vertical
\n<\/strong><\/p>\n
\nSven Hansel <\/strong>und Heinrich Welter <\/strong><\/p>\n
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