{"id":178031,"date":"2019-10-24T05:06:40","date_gmt":"2019-10-24T12:06:40","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=178031"},"modified":"2023-10-09T04:26:15","modified_gmt":"2023-10-09T11:26:15","slug":"call-center-world-ccw-2020","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/de-de\/events\/call-center-world-ccw-2020","title":{"rendered":"Call Center World CCW 2020"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8220;stretch_row&#8220; content_placement=&#8220;middle&#8220; el_class=&#8220;page-nav-hdr&#8220; css=&#8220;.vc_custom_1583245342477{padding-top: 25px !important;padding-bottom: 25px !important;}&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;1\/5&#8243; offset=&#8220;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8220;][vc_single_image image=&#8220;207624&#8243;][\/vc_column][vc_column width=&#8220;1\/5&#8243;][\/vc_column][vc_column width=&#8220;1\/5&#8243;]<div class=\"btn-container justify-content-start \"><a class=\"btn small btn-primary\" href=\"https:\/\/www.genesys.com\/de-de\/campaign\/ccw2020\" target=\"_blank\" style=\"width:auto;\" rel=\"\" >Case Studies anfordern<\/a><\/div>[\/vc_column][vc_column width=&#8220;1\/5&#8243;]<div class=\"btn-container justify-content-start \"><a class=\"btn small btn-primary\" href=\"https:\/\/www.genesys.com\/de-de\/request-a-demo\" target=\"_blank\" style=\"width:auto;\" rel=\"\" >Demo vereinbaren<\/a><\/div>[\/vc_column][vc_column width=&#8220;1\/5&#8243;]<div class=\"btn-container justify-content-start \"><a class=\"btn small btn-primary\" href=\"https:\/\/www.genesys.com\/de-de\/campaign\/get-a-quick-quote-for-purecloud\" target=\"_blank\" style=\"width:auto;\" rel=\"\" >Angebot anfragen<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; content_placement=&#8220;middle&#8220; el_class=&#8220;section_header event-hdr&#8220; css=&#8220;.vc_custom_1574239544146{background-image: url(https:\/\/www.genesys.com\/wp-content\/uploads\/0ec90054-clouds-contact.png?id=182915) !important;}&#8220;][vc_row][vc_column width=&#8220;5\/6&#8243;][vc_column_text el_class=&#8220;wht&#8220; css=&#8220;.vc_custom_1583927830498{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8220;]<\/p>\n<h1 class=\"homeheading text-white\"><strong>Tradeshow Experience in the Cloud<\/strong><\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/6&#8243;][vc_single_image image=&#8220;565&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220;][vc_row][vc_column width=&#8220;2\/3&#8243;][vc_column_text]<strong>Die virtuelle Tradeshow von Genesys aus der Cloud, <\/strong>mit interessanten Programmpunkten:<\/p>\n<p><strong>Genesys Chief Product Officer Peter Graf<\/strong> sprach \u00fcber Experience as a Service &#8211; Genesys Strategie f\u00fcr das Ich-Zeitalter, es gab einen Partner-Vortrag zu <strong>Google AI<\/strong> in der Welt der Contact Center, unser Experte f\u00fcr Conversational Commerce sprach \u00fcber den Einsatz von <strong>Apple Business Chat<\/strong> und vieles mehr!<\/p>\n<p>Inzwischen sind die meisten Pr\u00e4sentationen online verf\u00fcgbar, die restlichen und die dazugeh\u00f6rigen Videos werden wir im laufe dieser und n\u00e4chster Woche online stellen. Einfach registrieren und und mit dem Download beginnen.<\/p>\n<p><strong>Ihr Genesys-CCW-Team<\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"page\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Willkommen zur\u00fcck<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Nicht du?<\/a><\/p><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7011T000001krS5\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/events\/178031?thankyou=178031&page_type=events\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/events\/178031\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"events\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"de-de\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/events\/178031\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"178031\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Gesch\u00e4ftliche E-Mail\" placeholder=\"Gesch\u00e4ftliche E-Mail\">\n        <label for=\"fe192\">Gesch\u00e4ftliche E-Mail<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"Vorname\">\n        <label for=\"fe190\">Vorname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Nachname\">\n        <label for=\"fe191\">Nachname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telefon\">\n        <label for=\"fe215\">Telefon<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">Vorstand<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Federf\u00fchrender Partner<\/option><option value=\"Engineer \/ Architect\">Ingenieur\/Architekt<\/option><option value=\"Consultant\">Berater<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Mitarbeiter<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe219\">Position<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Forderungen<\/option><option value=\"Collections\">Forderungsmanagement<\/option><option value=\"Contact Center Management\">Contact Center-Management<\/option><option value=\"Customer Experience\">Customer\u00a0Experience<\/option><option value=\"Customer Service\">Kundenservice<\/option><option value=\"Ecommerce\/Digital Channels\">E-Commerce\/digitale Kan\u00e4le<\/option><option value=\"Finance\">Finanzen<\/option><option value=\"Human Resources\">Personalwesen<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">IT<\/option><option value=\"IT Architecture\">IT-Architektur<\/option><option value=\"IT Infrastructure\">IT-Infrastruktur<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Betriebs-\/Prozessmanagement<\/option><option value=\"Production Management\">Produktionsleitung<\/option><option value=\"Purchasing\">Kauf<\/option><option value=\"Sales\">Vertrieb<\/option><option value=\"Unknown\">Unbekannt<\/option>\n        <\/select>\n        <label for=\"fe218\">Anwendungsbereiche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Unternehmensname\">\n        <label for=\"fe193\">Unternehmensname<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Land<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Ihre Website\">\n        <label for=\"fe801\">Ihre Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"Stadt\">\n        <label for=\"fe226\">Stadt<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Jobtitel\">\n        <label for=\"fe220\">Jobtitel<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Bankwesen<\/option><option value=\"Business Services\">Unternehmensdienstleistungen<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energie- und Versorgungsunternehmen<\/option><option value=\"Entertainment\">Unterhaltungsbranche<\/option><option value=\"Government\">Beh\u00f6rden<\/option><option value=\"Insurance\">Versicherungen<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technologie<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Sonstige<\/option>\n        <\/select>\n        <label for=\"fe221\">Branche<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\u2026 informiere mich nur<\/option><option value=\"Gathering business requirements\">\u2026 recherchiere die Anforderungen<\/option><option value=\"Comparing solutions\">\u2026 vergleiche L\u00f6sungen<\/option><option value=\"Ready for a conversation\">\u2026 bin an einem Gespr\u00e4ch interessiert<\/option>\n        <\/select>\n        <label for=\"fe222\">Ich \u2026<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21\u201350<\/option><option value=\"51-100\">51\u2013100<\/option><option value=\"101-300\">101\u2013300<\/option><option value=\"301-500\">301\u2013500<\/option><option value=\"501-1000\">501\u20131000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">Kein Contact\u00a0Center<\/option><option value=\"Don't Know\">Ich wei\u00df es nicht<\/option>\n        <\/select>\n        <label for=\"fe225\">Anzahl der Arbeitspl\u00e4tze im Contact Center<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box required\"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Ja. Ich m\u00f6chte per E-Mail oder Telefon \u00fcber Neuigkeiten zu Genesys auf dem Laufenden gehalten werden.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">Ich h\u00e4tte es gern, dass mich jemand kontaktiert.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"OFF\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Jetzt anschauen!\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Jetzt anschauen!\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>Durch die Bereitstellung Ihrer Informationen erkl\u00e4ren Sie sich mit unseren <a href=\"https:\/\/www.genesys.com\/de-de\/company\/legal-docs\/datenschutzerklaerung\" target=\"_blank\">Datenschutzbestimmungen<\/a> einverstanden<\/span><\/div><\/div><\/form><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h4><strong>Virtuelles Konferenzprogramm, <\/strong><strong>Dienstag, 3.M\u00e4rz 2020<\/strong><\/h4>\n<p>8:30 \u2013 9:00\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<b>Start &amp; Er\u00f6ffnung der virtuellen Konferenz<\/b><\/p>\n<p>9:00 \u2013 9:15\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<b>A Tradeshow Experience in the Cloud<\/b> (Heinrich Welter, Territory Vice President EMEA &amp; GM DACH, Genesys)<\/p>\n<p>9:15 \u2013 10:00<b>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ziemlich beste Freunde: K\u00fcnstliche Intelligenz und Kundenservice \u2013 <\/b><\/p>\n<p><b>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Umfrageergebnisse zur KI Akzeptanz\/ Regeln f\u00fcr den KI-Einsatz <\/b>(Heinrich Welter, Territory Vice President EMEA &amp; GM DACH, Genesys)<\/p>\n<p>10:00 &#8211; 11:00\u00a0 \u00a0 \u00a0 \u00a0<b>Google AI in der Welt der Contact Center\u00a0<\/b>(Dominique Pfeffer, Cloud Technology Partners Lead, Google)<\/p>\n<p>11:00 &#8211; 12:00\u00a0 \u00a0 \u00a0 <b>How to improve your customer experience with Apple Business Chat\u00a0 <em>&#8211; Vortrag auf Englisch <\/em><\/b>(Alfonso Cano Rodriguez &amp; Guest,Conversational Commerce Expert )<\/p>\n<p>12:00 &#8211; 13:00\u00a0 \u00a0 \u00a0 \u00a0<b>Genesys Cloud Demo &#8211; Features, Functions, Fun!\u00a0<\/b>(Frank Fauerbach,\u00a0Senior Cloud Solution Consultant)<\/p>\n<p>13:00 &#8211; 14:00\u00a0 \u00a0 \u00a0 \u00a0<b>Kundenservice f\u00fcr den Mittelstand \u2013 Einfach aus der Cloud\u00a0<\/b>(Thomas Heidbreder, Head of Cloud Services, KOMSA &amp; Heinrich Welter)<\/p>\n<p>14:00 &#8211; 15:00\u00a0 \u00a0 \u00a0 \u00a0<b>Genesys Cloud Use Cases\u00a0<\/b>(Heiko Kuhn, Teamlead Mid Market Sales)<\/p>\n<p>15:00 &#8211; 16:00\u00a0 \u00a0 \u00a0 \u00a0<b>Experience as a Service &#8211; Genesys Strategie f\u00fcr das Ich-Zeitalter\u00a0<\/b>(Peter Graf, Chief Product Officer, Genesys<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>Virtuelles Konferenzprogramm, <\/strong><strong>Dienstag, 4.M\u00e4rz 2020<\/strong><\/h4>\n<p>9:00 \u2013 9:15\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<b>A Tradeshow Experience in the Cloud<\/b> (Heinrich Welter, Territory Vice President EMEA &amp; GM DACH, Genesys)<\/p>\n<p>9:15 \u2013 10:00<b>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ziemlich beste Freunde: K\u00fcnstliche Intelligenz und Kundenservice \u2013 <\/b><\/p>\n<p><b>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Umfrageergebnisse zur KI Akzeptanz\/ Regeln f\u00fcr den KI-Einsatz <\/b>(Heinrich Welter, Territory Vice President EMEA &amp; GM DACH, Genesys)<\/p>\n<p>10:00 &#8211; 11:00\u00a0 \u00a0 \u00a0<strong>\u00a0 \u201eGenesys Cloud als Pattform aus Sicht eines Integrators\u201c: Integrationsm\u00f6glichkeiten der Plattform Genesys Cloud anhand\u00a0 ausgew\u00e4hlter Beispiele. <\/strong>(Markus Nowack, Maximilian Urspringer, Florian Pickert, T-Systems Multimedia Solutions)<\/p>\n<p>11:00 &#8211; 12:00\u00a0 \u00a0 \u00a0 \u00a0<strong>Build your own Bot Workshop\u00a0<\/strong>(Felix Schulze-Neuhoff, Solution Consultant Genesys)<\/p>\n<p>12:00 &#8211; 12:30\u00a0 \u00a0 \u00a0<strong>\u00a0 Selfservice im Kundenkontakt mit Bots&amp;Co. Die Entscheidungshilfe f\u00fcr den optimalen Bot\u00a0<\/strong>(Benjamin Gebauer und die CX-Bande)<\/p>\n<p>12:30 &#8211; 13:00\u00a0 \u00a0 \u00a0 <a href=\"https:\/\/genesys.zoom.us\/meeting\/register\/vpEuc-CsrTIq7fmmPDAzLMe5X72axrtZBA\">\u00a0<\/a><strong>Mc Kinsey Research: Die Relevanz von CX im Zeitalter der Digitalen Transformation\u00a0<\/strong>(Dr. Julian Raabe, Expert Partner, Mc Kinsey)<\/p>\n<p>13:00 &#8211; 13:30\u00a0 \u00a0 \u00a0 \u00a0<strong>Effizente Prozesse mit CRM integriertem Task- und Work Item Routing von Genesys Cloud\u00a0<\/strong>(Sven Schuhknecht, deliberate GmbH)<\/p>\n<p>13:30 &#8211; 14:00\u00a0 \u00a0<strong>\u00a0 \u00a0 Case Study Kundenservice: HRS Group &amp; Genesys: Hervorragender Service ohne Kompromisse \u2013 in mehr als 190 L\u00e4nder, 20+ Sprachen und 350+ Servicenummern \u00fcber eine einzige Plattform <\/strong>(Sven-Eric Stein, VP Customer Service HRS Group)<\/p>\n<p>14:00 &#8211; 14:30\u00a0 \u00a0 \u00a0 \u00a0<strong>Vom Mythos zur Praxis: KI im Kundenservice &#8211; wie k\u00fcnstliche Intelligenz die E-Mail Bearbeitung verbessert\u00a0<\/strong>(Stefan Mintert, Gesch\u00e4ftsf\u00fchrer Gesellschafter, FIEBIG; Johannes Butscher, Consultant FIEBIG)<\/p>\n<p>14:30 &#8211; 15:30\u00a0 \u00a0 \u00a0 \u00a0<strong>Cloud Security Workshop\u00a0<\/strong>(Stefan Kr\u00fcger, Senior Solution Consultant, Genesys )[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8220;stretch_row&#8220; content_placement=&#8220;middle&#8220; el_class=&#8220;page-nav-hdr&#8220; css=&#8220;.vc_custom_1583245342477{padding-top: 25px !important;padding-bottom: 25px !important;}&#8220;][vc_row content_placement=&#8220;middle&#8220;][vc_column width=&#8220;1\/5&#8243; offset=&#8220;vc_hidden-md vc_hidden-sm vc_hidden-xs&#8220;][vc_single_image image=&#8220;207624&#8243;][\/vc_column][vc_column width=&#8220;1\/5&#8243;][\/vc_column][vc_column width=&#8220;1\/5&#8243;][\/vc_column][vc_column width=&#8220;1\/5&#8243;][\/vc_column][vc_column width=&#8220;1\/5&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; content_placement=&#8220;middle&#8220; el_class=&#8220;section_header event-hdr&#8220; css=&#8220;.vc_custom_1574239544146{background-image: url(https:\/\/www.genesys.com\/wp-content\/uploads\/0ec90054-clouds-contact.png?id=182915) !important;}&#8220;][vc_row][vc_column width=&#8220;5\/6&#8243;][vc_column_text el_class=&#8220;wht&#8220; css=&#8220;.vc_custom_1583927830498{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8220;] Tradeshow Experience in the Cloud [\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/6&#8243;][vc_single_image image=&#8220;565&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220;][vc_row][vc_column width=&#8220;2\/3&#8243;][vc_column_text]Die virtuelle Tradeshow von Genesys aus der Cloud, mit interessanten Programmpunkten: [&hellip;]<\/p>\n","protected":false},"author":47,"featured_media":0,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-178031","events","type-events","status-publish","hentry"],"acf":{"event_start_date":"03\/02\/2020","event_end_date":"03\/05\/2020","event_location":"Estrel Berlin","hide_navigation":"false","hide_footer":"false","utm_pass":true,"w_tycontent":"<h4><strong>Pr\u00e4sentationen &amp; On-Demand Videos zur Genesys Tradeshow Experience in the Cloud (Digitales CCW Progamm 2020)<\/strong><\/h4>\n<p><strong>Dienstag, 3.M\u00e4rz 2020<\/strong><\/p>\n<ul>\n<li><b>\u00a0<a href=\"https:\/\/www.genesys.com\/media\/Kongressvortrag-Genesys-Welter-Feb.-2020-V1.pdf\">Ziemlich beste Freunde: K\u00fcnstliche Intelligenz und Kundenservice<\/a> \u2013 <\/b><b>Umfrageergebnisse zur KI Akzeptanz\/ Regeln f\u00fcr den KI-Einsatz <\/b>(Heinrich Welter, Territory Vice President EMEA &amp; GM DACH, Genesys)<br \/>\n<a href=\"https:\/\/youtu.be\/shM6jd2AlmE\">https:\/\/youtu.be\/shM6jd2AlmE<\/a><\/li>\n<li><b><a href=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-Brochure_updated-1.pdf\">Google AI in der Welt der Contact Center<\/a>\u00a0<\/b>(Dominique Pfeffer, Cloud Technology Partners Lead, Google)<br \/>\n<a href=\"https:\/\/youtu.be\/or8Kph1Ky9w\">https:\/\/youtu.be\/or8Kph1Ky9w<\/a><\/li>\n<li><b>How to improve your customer experience with Apple Business Chat\u00a0 <em>&#8211; Vortrag auf Englisch <\/em><\/b>(Alfonso Cano Rodriguez &amp; Guest,Conversational Commerce Expert )<\/li>\n<li><a href=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-Fundamentals-Frank-Fauerbach.pdf\"><b>Genesys Cloud Demo &#8211; Features, Functions, Fun! <\/b><\/a>(Frank Fauerbach,\u00a0Senior Cloud Solution Consultant)<br \/>\n<a href=\"https:\/\/youtu.be\/CPOyz_FjVj8\">https:\/\/youtu.be\/CPOyz_FjVj8<\/a><\/li>\n<li><b><a href=\"https:\/\/www.genesys.com\/media\/CCW2020-Genesys-KOMSA-2.pdf\">Kundenservice f\u00fcr den Mittelstand \u2013 Einfach aus der Cloud<\/a>\u00a0<\/b>(Thomas Heidbreder, Head of Cloud Services, KOMSA &amp; Heinrich Welter)<br \/>\n<a href=\"https:\/\/youtu.be\/ovcYM5r1gxA\">https:\/\/youtu.be\/ovcYM5r1gxA<\/a><\/li>\n<li><a href=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-Use-Cases-Heiko-Kuhn.pdf\"><b>Genesys Cloud Use Cases <\/b><\/a>(Heiko Kuhn, Teamlead Mid Market Sales)<br \/>\n<a href=\"https:\/\/youtu.be\/Bc98aREcdp8\">https:\/\/youtu.be\/Bc98aREcdp8<\/a><\/li>\n<li><b><a href=\"https:\/\/www.genesys.com\/media\/Experience-as-a-Service-Peter-Graf.pdf\">Experience as a Service &#8211; Genesys Strategie f\u00fcr das Ich-Zeitalter<\/a>\u00a0<\/b>(Peter Graf, Chief Product Officer, Genesys)<br \/>\n<a href=\"https:\/\/youtu.be\/d5JhPfsc1sg\">https:\/\/youtu.be\/d5JhPfsc1sg<\/a><\/li>\n<\/ul>\n<p><strong>Mittwoch, 4.M\u00e4rz 2020<\/strong><\/p>\n<ul>\n<li><b><a href=\"https:\/\/www.genesys.com\/media\/Kongressvortrag-Genesys-Welter-Feb.-2020-V3.pdf\">Ziemlich beste Freunde: K\u00fcnstliche Intelligenz und Kundenservice<\/a> \u2013 <\/b><b>Umfrageergebnisse zur KI Akzeptanz\/ Regeln f\u00fcr den KI-Einsatz <\/b>(Heinrich Welter, Territory Vice President EMEA &amp; GM DACH, Genesys)<br \/>\n<a href=\"https:\/\/youtu.be\/shM6jd2AlmE\">https:\/\/youtu.be\/shM6jd2AlmE<\/a><\/li>\n<li><strong>\u201e<a href=\"https:\/\/www.genesys.com\/media\/T-systems.pdf\">Genesys Cloud als Pattform aus Sicht eines Integrators<\/a>\u201c: Integrationsm\u00f6glichkeiten der Plattform Genesys Cloud anhand ausgew\u00e4hlter Beispiele. <\/strong>(Markus Nowack, Maximilian Urspringer, Florian Pickert, T-Systems Multimedia Solutions)<br \/>\n<a href=\"https:\/\/youtu.be\/K6oCIOR4dEU\">https:\/\/youtu.be\/K6oCIOR4dEU<\/a><\/li>\n<li><strong><a href=\"https:\/\/www.genesys.com\/media\/Build_your_Bot_Webinar-003.pdf\">Build your own Bot Workshop<\/a>\u00a0<\/strong>(Felix Schulze-Neuhoff, Solution Consultant Genesys)<br \/>\n<a href=\"https:\/\/youtu.be\/a2fNE2KUqSI\">https:\/\/youtu.be\/a2fNE2KUqSI<\/a><\/li>\n<li><strong>Selfservice im Kundenkontakt mit Bots&amp;Co. Die Entscheidungshilfe f\u00fcr den optimalen Bot <\/strong>(Benjamin Gebauer und die CX-Bande)<br \/>\n<a href=\"https:\/\/youtu.be\/hW7cIAp4ABo\">https:\/\/youtu.be\/hW7cIAp4ABo<\/a><\/li>\n<li><strong>Mc Kinsey Research: <a href=\"https:\/\/www.genesys.com\/media\/McKinsey-Genesys-Tradeshow-Experience.pdf\">Die Relevanz von CX im Zeitalter der Digitalen Transformation<\/a>\u00a0<\/strong>(Dr. Julian Raabe, Expert Partner, Mc Kinsey)<br \/>\n<a href=\"https:\/\/youtu.be\/vdjUuVoqy4l\">https:\/\/youtu.be\/vdjUuVoqy4l<\/a><\/li>\n<li><a href=\"https:\/\/www.genesys.com\/media\/Effizientere-Prozesse-mit-CRM-integrierten-Task-Schuhknecht.pdf\"><strong>Effizente Prozesse mit CRM integriertem Task- und Work Item Routing von Genesys Cloud <\/strong><\/a>(Sven Schuhknecht, deliberate GmbH)<br \/>\n<a href=\"https:\/\/youtu.be\/1HS4VVs4w00\">https:\/\/youtu.be\/1HS4VVs4w00<\/a><\/li>\n<li><strong>Case Study Kundenservice: <a href=\"https:\/\/www.genesys.com\/media\/CSC-HRS-Group.pdf\">HRS Group &amp; Genesys: Hervorragender Service ohne Kompromisse \u2013 in mehr als 190 L\u00e4nder, 20+ Sprachen und 350+ Servicenummern \u00fcber eine einzige Plattform <\/a><\/strong>(Sven-Eric Stein, VP Customer Service HRS Group)<br \/>\n<a href=\"https:\/\/youtu.be\/wyJllrmsasl\">https:\/\/youtu.be\/wyJllrmsasl<\/a><\/li>\n<li><a href=\"https:\/\/www.genesys.com\/media\/TradeShow_Genesys_Fiebig.pdf\"><strong>Vom Mythos zur Praxis: KI im Kundenservice &#8211; wie k\u00fcnstliche Intelligenz die E-Mail Bearbeitung verbessert <\/strong><\/a>(Stefan Mintert,\u00a0 Gesch\u00e4ftsf\u00fchrer Gesellschafter, FIEBIG; Johannes Butscher, Consultant FIEBIG)<br \/>\n<a href=\"https:\/\/youtu.be\/j-IpUXHWM4l\">https:\/\/youtu.be\/j-IpUXHWM4l<\/a><\/li>\n<li><a href=\"https:\/\/www.genesys.com\/media\/Cloud-Security-Workshop-Stefan-Krueger.pdf\"><strong>Cloud Security Workshop <\/strong><\/a>(Stefan Kr\u00fcger, Senior Solution Consultant, Genesys )<br \/>\n<a href=\"https:\/\/youtu.be\/FOzx-3iMaUw\">https:\/\/youtu.be\/FOzx-3iMaUw<\/a><\/li>\n<\/ul>\n","disable_chat":false,"event_type":"cxtour","event_description_title":"","event_description":"","is_external_registration":[],"form_setup":{"events_field_config":"default","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_city","fl_jobfunction1","fl_joblevel1","fl_title","fl_website","fl_industry1","fl_levelofinterest1","fl_numberofagentsform1"],"additional_custom_form_fields":{"advance_fields":false},"cust_form_id":"","form_cid":"","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":""},"disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"disable_speaker_section":false,"disable_agenda_section":false,"event_agenda":false,"disable_venue_section":false,"event_venue_name":"","enable_map":true,"venue_map":{"address":"Estrel Berlin","lat":52.473107,"lng":13.4587819,"zoom":14,"place_id":"ChIJb3ygbQ1PqEcRQ-vbOHZvx-k","street_number":"225","street_name":"Sonnenallee","city":"Berlin","state":"Berlin","post_code":"12057","country":"Germany","country_short":"DE"},"disable_faq_section":false,"disable_sponsor_section":false,"disable_additional_content_section":true,"additional_content_template":"a1","additional_title_group":{"title":"","sub_title":""},"additional_text_content":{"sub_title_h4":"","text_content":"","cta_text":"","cta_url":""},"nav_logo":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","country":"Germany","item_nav_hide":"no","form_button":"","additional_form_content":"","event_header_title":"","disable_registration":false,"media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"form_header":"","nav_form_text":"","disable_navigation_form_link":false,"event_status":"ontime","meta_title":"Das virtuelle CCW 2020 Alternativ-Programm von Genesys","meta_description":"Die Tradeshow aus der Cloud: jetzt alle Vortr\u00e4ge On-Demand ansehen und die zugeh\u00f6rigen Powerpoints herunterladen!","asset_expiration":"","enable_ab_test":false,"form_header_alignment":"left","no_index":true,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","enable_external_utm":false,"add_to_global_events":false,"disable_next_steps":false,"display_desc":false,"next_steps_type":"default","title_align":"left","ns_title":"","ns_subtitle":"","resource_next_steps":"","event_header_bgc":"orange","form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"event_agenda_title":"","remove_agenda_nav":false,"event_agenda_nav":"","event_speaker_title":"","remove_speaker_nav":false,"event_speaker_nav":"","remove_venue_nav":false,"event_venue_nav":"","event_faq_title":"","remove_faq_nav":false,"event_faq_nav":"","event_sponsor_title":"","remove_sponsor_nav":false,"event_sponsor_nav":"","disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","remove_partners_nav":false,"event_partners_nav":"","event_partners_columns":"5","additional_content_position":"default"},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/events\/178031","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/47"}],"version-history":[{"count":7,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/events\/178031\/revisions"}],"predecessor-version":[{"id":494704,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/events\/178031\/revisions\/494704"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=178031"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_priority?post=178031"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme?post=178031"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_bundle?post=178031"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme2?post=178031"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_capability_sitewide?post=178031"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_products_programs?post=178031"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buying_job?post=178031"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buyer_persona?post=178031"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_sector?post=178031"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_segment?post=178031"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}