{"id":87436,"date":"2018-09-07T16:05:36","date_gmt":"2018-09-07T23:05:36","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=87436"},"modified":"2022-11-02T15:26:02","modified_gmt":"2022-11-02T22:26:02","slug":"platform","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/de-de\/capabilities\/platform","title":{"rendered":"Plattform"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;section_header&#8220; css=&#8220;.vc_custom_1524760716616{background-image: url(https:\/\/www.genesys.com\/media\/CAPABILITIES-BANNER.jpg?id=11074) !important;}&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column width=&#8220;2\/3&#8243;][vc_column_text]<\/p>\n<h1>Customer engagement platform<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;]<div class=\"gicon-container\" style=\"max-width:80%;margin:0 auto;text-align:center;align-items:center;\"><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;cta-bar&#8220; css=&#8220;.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}&#8220;][vc_row full_width=&#8220;stretch_row&#8220; css=&#8220;.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}&#8220;][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\">Make customer journeys simple and seamless<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8220;yes&#8220; el_class=&#8220;mobile-reverse&#8220;][vc_column width=&#8220;1\/2&#8243;][vc_column_text]Modern customer expectations are always evolving. Selecting a contact center platform that\u2019s built to accommodate those changes gives your business an edge over your competition. A modern, adaptable customer engagement software transforms the customer journey and ensures a consistent experience along every step.<\/p>\n<p>Integrate channels, examine context and elevate your workforce with streamlined processes and unified communications. Choose a contact center platform that\u2019s designed for the future to ensure success\u2014regardless of changes in technology or customer demands.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243;][vc_video link=&#8220;https:\/\/youtu.be\/pAFvkGjZ8y0&#8243; css=&#8220;.vc_custom_1530223566836{margin-bottom: 2em !important;}&#8220;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;cta-bar&#8220;][vc_row][vc_column]<div class=\"db_cta_dynamic align-center style-dark\" data-offset=\"0\" data-section-bg=\"https:\/\/www.genesys.com\/media\/home_cta-gradient.jpg\" data-limit=\"1\" data-result=\"%5B%5D\"><h3>Neue Standards f\u00fcr Kundenbindung mit dem Genesys Cloud-Callcenter<\/h3><div class=\"genesys-button medium align-center genesys-white \"><a href=\"\/campaign\/purecloud-guided-tour\" target=\"_blank\" rel=\"\">Take the tour<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220;][vc_row][vc_column width=&#8220;1\/4&#8243;]<div class=\"gicon-container\" style=\"margin:0 auto 2em;text-align:center;align-items:center;\"><\/div>[\/vc_column][vc_column width=&#8220;3\/4&#8243;][vc_column_text]<\/p>\n<h2>Bulletproof your contact center platform<\/h2>\n<p>Trust is paramount when you choose a call center software. To get the most from your investment, look for a platform that has stability and transparency built in.<\/p>\n<ul>\n<li><b>Proven stability<\/b>\u2014Modern technologies like microservices-based architectures and continual updates ensure that your system is always up and running. A tested platform\u2014with a history of success and adaptability\u2014gives your business the reliability you want and need.<\/li>\n<li><b>Trusted transparency<\/b>\u2014Using a contact center platform that alerts you when issues occur and provides you with the tools to solve them quickly, puts you in control. And you\u2019ll be able to solve problems before they affect customers.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;section_light-gray&#8220; css=&#8220;.vc_custom_1524637776190{background-color: #ffffff !important;}&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\">More channels, same great service<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8220;1\/3&#8243;][vc_column_text]<\/p>\n<h3>Simplify omnichannel customer engagement<\/h3>\n<p>Omnichannel service is no longer optional\u2014customers and employees demand it. Today\u2019s contact centers bear little resemblance to the voice-only call center of a decade ago. The average contact center uses multiple communication channels to engage with customers. A single platform improves omnichannel capabilities and customer experience.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text]<\/p>\n<h3>Many channels, one solution<\/h3>\n<p>A fully integrated, all-in-one call center platform eliminates the silos found in legacy, voice-centric ACD and PBX systems that are patched with modern communication channels. Modern platforms properly route customers to the best agents. And agents have full visibility into prior customer interactions, enabling them to address issues quickly and make customers feel valued.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243; offset=&#8220;vc_hidden-xs&#8220;][vc_single_image image=&#8220;10007&#8243; img_size=&#8220;full&#8220;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; css=&#8220;.vc_custom_1524637790720{background-color: #f3f3f3 !important;}&#8220;][vc_row equal_height=&#8220;yes&#8220; el_class=&#8220;mobile-reverse&#8220;][vc_column width=&#8220;2\/3&#8243;][vc_column_text]<\/p>\n<h3>Keep what works, lose what doesn\u2019t<\/h3>\n<p>Optimizing the customer experience is tricky; it often depends on a variety of systems for different processes. Integrating those systems should be simple\u2014whether that means having caller ID pull customer information from your CRM system or sharing internal and external data across all communications. Seamless integration in your contact center platform provides a connected, powerful customer experience ecosystem.<\/p>\n<p>The cloud further simplifies this integration. And the best cloud contact center platforms are built on an open architecture with well-documented REST APIs. So integrations are quick and painless.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;]<div class=\"gicon-container\" style=\"max-width:70%;margin:0 auto 2em;text-align:center;align-items:center;\"><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;cta-bar&#8220;][vc_row][vc_column]<div class=\"db_cta_dynamic align-center style-dark\" data-offset=\"0\" data-section-bg=\"https:\/\/www.genesys.com\/media\/home_cta-gradient.jpg\" data-limit=\"1\" 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ww.genesys.com%5C%2Fde-de%5C%2Fresources%5C%2Fproduct-overview-cx-cloud-from-genesys-and-salesforce%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22501761%22%3A%7B%22title%22%3A%22Checkliste%3A%20Konsolidieren%20Sie%20Ihr%20CRM-System%20und%20Contact%20Center%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Fde-de%5C%2Fresources%5C%2Fchecklist-unify-your-crm-system-and-contact-center%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%7D\"><h3>Genesys wird in den Gartner Magic Quadrants f\u00fcr CCI und CCaaS als \u201eLeader\u201c bezeichnet<\/h3><div class=\"genesys-button medium align-center genesys-white \"><a href=\"https:\/\/www.genesys.com\/campaign\/gartner-magic-quadrant-cci-and-ccaas-leader\" target=\"\" rel=\"\">Read the reports<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220;][vc_row][vc_column width=&#8220;1\/3&#8243;]<div class=\"gicon-container\" style=\"margin:0 auto 2em;\"><\/div>[\/vc_column][vc_column width=&#8220;2\/3&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\">Migrate at your own pace<\/h2>\n<h3 style=\"text-align: left;\">Moving to a new contact center platform doesn\u2019t have to happen all at once<\/h3>\n<p style=\"text-align: left;\">Perhaps a large portion of your call center software still works for you. Maybe you have functionality that can\u2019t be migrated easily to a new system. Whatever your reason, choosing a platform that allows migration on flexible terms lets you modernize where and when you need it, while maintaining legacy tools that work.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;cta-bar&#8220;][vc_row][vc_column]<div class=\"db_cta_dynamic align-center style-dark\" data-offset=\"0\" data-section-bg=\"https:\/\/www.genesys.com\/media\/home_cta-gradient.jpg\" data-limit=\"1\" 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With so much to manage, it\u2019s hard to imagine that something won\u2019t fall through the cracks. A customer engagement platform that integrates your CRM system with the contact center ensures that your customer experience won\u2019t suffer. Keep employees engaged and customers happy\u2014even as your business grows and changes. A\u00a0CRM contact center solution makes it possible.<\/p>\n<p>Learn more about our <a href=\"https:\/\/www.genesys.com\/solutions\/customer-service\/small-business-owner\">small business customer service solutions<\/a>.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/2&#8243;][vc_video link=&#8220;https:\/\/youtu.be\/kMXj1d2wUGw&#8220; css=&#8220;.vc_custom_1530223698036{margin-bottom: 2em !important;}&#8220;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;cta-bar&#8220;][vc_row][vc_column]<div class=\"db_cta_dynamic align-center style-dark\" data-offset=\"0\" data-section-bg=\"https:\/\/www.genesys.com\/media\/home_cta-gradient.jpg\" data-limit=\"1\" 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ww.genesys.com%5C%2Fde-de%5C%2Fresources%5C%2Fproduct-overview-cx-cloud-from-genesys-and-salesforce%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%2C%22501761%22%3A%7B%22title%22%3A%22Checkliste%3A%20Konsolidieren%20Sie%20Ihr%20CRM-System%20und%20Contact%20Center%22%2C%22url%22%3A%22https%3A%5C%2F%5C%2Fwww.genesys.com%5C%2Fde-de%5C%2Fresources%5C%2Fchecklist-unify-your-crm-system-and-contact-center%22%2C%22industry%22%3A%5B%5D%2C%22priority%22%3A5%7D%7D\"><h3>Die Cloud in kleinen Kontaktcentern: die Stunde der Wahrheit<\/h3><div class=\"genesys-button medium align-center genesys-white \"><a href=\"\/resources\/the-truth-about-cloud-in-small-contact-centers\" target=\"\" rel=\"\">Get the eBook<\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Keep it together with an all-in-one platform<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8220;1\/3&#8243;]<div class=\"gicon-container\" style=\"max-width:80%;margin:0 auto 2em;text-align:center;align-items:center;\"><\/div>[\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text]<\/p>\n<h4>One platform<\/h4>\n<p>A single, unified contact center platform brings together all your channels. Employees can seamlessly connect with customers over chat, phone, email and social media. Give customers and prospects multiple ways to contact you and keep track of all interactions in your\u00a0CRM customer engagement center to ensure you maintain context.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text]<\/p>\n<h4>One team<\/h4>\n<p>Bring your entire team together with a single platform. An all-in-one contact center platform bridges the gaps between customer service agents and back-office experts. And open lines of communication give agents the tools they need to create best-in-class customer experiences\u2014every time.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;section_light-gray&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Get up and running in days<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8220;yes&#8220; el_class=&#8220;mobile-reverse&#8220;][vc_column width=&#8220;1\/3&#8243;][vc_column_text]<\/p>\n<h4>Embrace a modern design<\/h4>\n<p>Modern contact center platforms take significantly less time to set up than their predecessors. With an intuitive interface and straightforward deployment, your new platform can be functional in days, not months.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][vc_column_text]<\/p>\n<h4>Consider the cloud<\/h4>\n<p>Choosing a cloud-based customer engagement platform eliminates the need for complex configuration and deployment. Plus, you won\u2019t need to keep an entire team of network engineers on staff to alter the system when business spikes. The cloud gives you unlimited scalability, so you can focus on providing your customers with the best experience.[\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;]<div class=\"gicon-container\" style=\"max-width:60%;margin:0 auto 2em;text-align:center;align-items:center;\"><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; css=&#8220;.vc_custom_1523943688404{background-color: #23395D !important;}&#8220; el_class=&#8220;section_white&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: left;\">Microservices architecture eliminates downtime<\/h3>\n<p style=\"text-align: left;\">Contact center applications historically have been monolithic in nature. This means that when one component fails, it has a devastating effect on the entire system. And that leads to service outages for customers\u2014and lost revenue for you.<\/p>\n<p style=\"text-align: left;\">A call center software built with a microservices architecture eliminates those risks. Each microservice operates independently, breaking complex tasks down into pools of simple, stateless applications. A single failure in a microservices architecture won\u2019t set off a domino effect of other failures. Additionally, because microservices aren\u2019t tightly coupled, they can be changed, as needed, without impacting other processes.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center \"><a class=\"btn small btn-secondary\" href=\"\/purecloud\/technology\/microservices\" target=\"\" style=\"width:auto;\" rel=\"\" >Learn more<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: left;\">Integrations should come standard<\/h3>\n<h4 style=\"text-align: left;\">Personalized customer experiences are a baseline expectation. Leverage tools designed for modern demands to mitigate delays and ensure that customers remain happy.<\/h4>\n<p style=\"text-align: left;\">When customers contact you, the experience should be simple and seamless. They shouldn\u2019t have to re-enter their account number multiple times or rehash their issue with multiple agents. CRM system integrations with your contact center makes this possible.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;section_dynamic-quote section_light-gray&#8220;][vc_row][vc_column]<div class=\"genesys-customer\"><div class=\"db_customer_dynamic\" data-offset=\"\" data-section-bg=\"\" data-limit=\"1\" data-result=\"\"><div class=\"row vc_row wpb_row vc_row-fluid vc_row-o-equal-height vc_row-o-content-top vc_row-flex vc_column-gap-35\"><div class=\"wpb_column vc_column_container col-sm-3\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"g_customer-wrap\"><img decoding=\"async\" width=\"440\" height=\"240\" src=\"https:\/\/www.genesys.com\/media\/Rapid-Financial-Solutions-SS-resource_thumb-EN.png\" class=\"attachment-large size-large wp-post-image\" alt=\"\" srcset=\"https:\/\/www.genesys.com\/media\/Rapid-Financial-Solutions-SS-resource_thumb-EN.png 440w, https:\/\/www.genesys.com\/media\/Rapid-Financial-Solutions-SS-resource_thumb-EN-300x164.png 300w, https:\/\/www.genesys.com\/media\/Rapid-Financial-Solutions-SS-resource_thumb-EN-264x144.png 264w, https:\/\/www.genesys.com\/media\/Rapid-Financial-Solutions-SS-resource_thumb-EN-220x120.png 220w\" sizes=\"(max-width: 440px) 100vw, 440px\" \/><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-sm-9\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><p class=\"quoteblock\">Despite our youth, we know that customer engagement is essential to delivering value. The technology behind Genesys Cloud gives us what we need for an effective customer engagement strategy without draining resources.<\/p><p class=\"quotespeaker\">Daren Jackson, CEO, Rapid Financial Solutions<\/p> <\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;section_header&#8220; css=&#8220;.vc_custom_1524760716616{background-image: url(https:\/\/www.genesys.com\/media\/CAPABILITIES-BANNER.jpg?id=11074) !important;}&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column width=&#8220;2\/3&#8243;][vc_column_text] Customer engagement platform [\/vc_column_text][\/vc_column][vc_column width=&#8220;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220; el_class=&#8220;cta-bar&#8220; css=&#8220;.vc_custom_1522458207688{padding-top: 0px !important;padding-bottom: 0px !important;}&#8220;][vc_row full_width=&#8220;stretch_row&#8220; css=&#8220;.vc_custom_1522458201976{padding-top: 0px !important;padding-bottom: 0px !important;}&#8220;][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8220;stretch_row&#8220;][vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column][vc_column_text] Make customer journeys simple and seamless [\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8220;yes&#8220; el_class=&#8220;mobile-reverse&#8220;][vc_column width=&#8220;1\/2&#8243;][vc_column_text]Modern customer expectations are always evolving. Selecting a contact center platform that\u2019s built to accommodate those [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":214160,"template":"","tax_cap_lobby":[],"tax_priority":[],"tax_contenttheme":[14884],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-87436","capabilities","type-capabilities","status-publish","has-post-thumbnail","hentry","tax_contenttheme-level-up-your-technology-de-de"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/capabilities\/87436","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/capabilities\/87436\/revisions"}],"predecessor-version":[{"id":457052,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/capabilities\/87436\/revisions\/457052"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media\/214160"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/media?parent=87436"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_cap_lobby?post=87436"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_priority?post=87436"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme?post=87436"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_bundle?post=87436"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_contenttheme2?post=87436"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_capability_sitewide?post=87436"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_products_programs?post=87436"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buying_job?post=87436"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_buyer_persona?post=87436"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_sector?post=87436"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/de-de\/wp-json\/wp\/v2\/tax_segment?post=87436"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}